Digital Watchdog Blackjack Ai DW-BJAiT TR Series User manual

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Attention: This document is intended to serve as a quick reference for initial setup.
See the DW Spectrum® full manual for more information on features and functionality.
NOTE: Download all your support materials and tools in one place.
1. Go to: http://www.digital-watchdog.com/support-download/.
2. Search your product by entering the part number in the ‘Search by Product’ search bar. Results for applicable part
numbers will populate automatically based on the part number you enter.
3. Click ‘Search’. All supported materials, including manuals, Quick start guides (QSG), software and firmware will appear in
the results.
Quick Start Guide
DW-BJAiT64TR DW-BJAiT80TR DW-BJAiT96TR
Default Login Information for DW Spectrum® IPVMS
Username: admin Password: admin12345
Default login information for the server’s OS
Username: dwuser Password: Dw5pectrum
WHAT’S IN THE BOX
Blackjack Tower™
Ai server 1Keyboard and mouse 1 set Mini-DP to True HD Adapter 1
Quick start guide 1Power Cable 1

2
HARDWARE OVERVIEW
B1 Power - SMPS
B2 Line in
B3 Line out
B4 Mic in
B5 SPDIF out
B6 Surround out
B7 Center/LFE out
B8 USB Type C port
F1 Power button
F2 Power LED
F3 Internal power button
F4 Drive status LED
F5 Audio input and output
F7 2x USB 2.0 ports
* For 10TB HDD – RAID5 Configuration reduces raw storage size by the equivalent of one (1) HDD size
* For 10TB HDD – RAID6 Configuration reduces raw storage size by the equivalent of two (2) HDD size
** UPS recommended
B9 USB 3.0 ports
B10 1x Mini DisplayPort
B11 1x USB port
B12 2x network ports
Default Login Information for DW Spectrum® IPVMS
Username: admin Password: admin12345
Default login information for the server’s OS
Username: dwuser Password: Dw5pectrum
Front Panel Back Panel
SPECIFICATIONS
PART NUMBER DW-B JAiTx xTR
Included DW Spectrum IP licenses 4
Included Ai Licenses 4
Form factor Full-size Tower
Operating system Windows® 10 DW-B JAiTx xTR
OS on SSD 480GB SSD
CPU 12th Gen Intel® Core™ i7 processor
Memory 32GB
Ethernet port 2x 1G Ethernet
System
Max video storage rate (Mbps) 600Mbps
Max # of analytic streams (secondary) Up to 64
Maximum HDD 6 x 3.5 SATA HDD, Hot-Swappable
Storage Options 64TB, 80TB, 96TB (Raw storage size)
RAID RAID5
USB interface Yes
Video-out Outputs 1x Display Port, for system configuration
Graphics Card NVIDIA RTX A2000 12GB
Pre-loaded VMS software DW Spectrum® IPVMS
DW Spectrum Client supported OS Cross-platform - Windows®, Linux Ubuntu® and Mac®
Pre-loaded Analytic software DW Ai Server
Ai Configuration Tool supported OS Cross-platform - Windows® and Linux Ubuntu®
Mobile apps iOS® and Android®
Keyboard and mouse Included
Rail kit N/A
Power supply 500W**
Operating temperature (room) 41°F~104°F (5°C~40°C)
Operating humidity 20~90% RH
Dimension (WxDxH) 8.6” x 19.12” x 16.83” (218.6 x 485.8 x 427.5 mm)
Other certification NDAA, TAA
Warranty 5 year limited

SETTING UP THE SERVER
Quick Start Guide
3
STEP 1: Connect external devices, power and network.
1. Connect a monitor, USB keyboard, USB mouse
and network cable to one of the Ethernet ports (B9
on the diagram). Configure the camera’s network
first, then configure the server’s local network.
2. Connect the server to an appropriate power
source. It is recommended to use a UPS system.
* 3000VA or higher is recommended.
3. Power up the server if the server does not turn
on automatically by pressing the power button on
the front of the server. (F1 on the diagram).
* Connecting the power cable to the
live power source may turn on the server
automatically.
STEP 2: Configure date and time
1. Double-click on the date and time icon on the desktop.
2. Change time zone if it is not correct (default is UTC-08:00 Pacific Time).
SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first
then will configure local network later.
2. Connect the server to an appropriate power source. Recommend to use UPS system
*recommend to use 3000VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the P-RACK. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click Change date and time… to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect Time zone.
Press OK after selecting the correct time zone.
SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first
then will configure local network later.
2. Connect the server to an appropriate power source. Recommend to use UPS system
*recommend to use 3000VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the P-RACK. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click Change date and time… to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect Time zone.
Press OK after adjusting to the correct date and/or time.
4. Press OK to close Date and Time when done.
Linux
1. Update Date and Time by clicking on the time on the upper right-hand corner then click “Time & Date settings…”
2. If the server will be connected to the Internet, leave Set the Time to “Automatically from the Internet” and update the Location to the correct
Time Zone. Enter the nearest major city to select the correct Time Zone. If it shows multiple cities in the list, select the correct city. (e.g.,
New York for EST, Chicago for CST, Denver for MST, and Los Angeles for PST)
3. Click “Change date and time…” to update the date and time if they are not correct.
* Verify the time zone before updating the date and time. Time may show 2 or 3 hours o due to incorrect
time zone.
Press OK after adjusting to the correct date and/or time.
4. Press OK to close the date and time when done.
SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first
then will configure local network later.
2. Connect the server to an appropriate power source. Recommend to use UPS system
*recommend to use 3000VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the P-RACK. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click Change date and time… to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect Time zone.

4
STEP 3: Configure network
Please have the following information ready before starting the network configuration.
1. Double click on “Network Connections” on the desktop.
2. Right click on the Ethernet with cable connected and click “Properties”.
3. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.
4. Select “Use the following IP address” (Use the following DNS server addresses will be selected automatically).
5. Enter IP address and Subnet mask of the camera network. (Do not enter anything for the default gateway, preferred
DNS server and alternate DNS server.
6. Click OK to close then click close to go back to network connections.
* Camera network and local network cannot be on the same network.
Camera network Local network (LAN)
IP address
Subnet mask / Netmask
Default gateway / Gateway Not applicable
DNS servers Not applicable
NOTE The Blackjack® server’s network settings are set to DHCP as default.
NOTE If you are not sure what information to enter, contact your Network Administrator or Internet
Service Provider for the information.
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
4. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
5. Enter IP address and Subnet mask of the camera network. (do not enter anything for the Default gateway, Preferred DNS server and Alternate
DNS server.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
4. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
5. Enter IP address and Subnet mask of the camera network. (do not enter anything for the Default gateway, Preferred DNS server and Alternate
DNS server.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
NOTE It must be the same network as the cameras and must not be the same
network as the local network. Contact your network administrator for
more information.
6. Click OK to close then click Close to go back to Network Connections.
Local Network
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
9. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
10. Enter IP address and Subnet mask of the camera network.

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Quick Start Guide
6. Click OK to close then click Close to go back to Network Connections.
Local Network
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
9. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
10. Enter IP address and Subnet mask of the camera network.
Local Network
7. Right-click on the other Ethernet, the one with network cable unplugged, and click “Properties”.
8. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.
9. Select “Use the following IP address” (Use the following DNS server addresses will be
selected automatically).
10. Enter IP address and subnet mask of the camera network.
* Consult with your IT department if you do not know what IP address to use.
11. Click OK to close then click Close to go back to Network Connections.
12. Connect a network cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
13. Close the Network Connections by clicking X on the upper right corner of Network Connections.
Linux
1. Double-click the Network icon on the Desktop
2. Select ‘Wired’ that has arrows pointing up and down from the list (If neither of the “wired” are showing arrows up and downs, then make
sure the network cable is connected to the PoE switch on the camera network from STEP 1)
3. Click ‘Options’ at the bottom of the window.
4. Click on the ‘IPv4 Settings’ tab.
5. From the drop-down menu, select connection type (“Method”) as Manual.
6. Click ‘Add’ next to Addresses.
NOTE The Blackjack Cube’s network settings are set to DHCP as default.
* Consult with your IT department if you do not know what IP address to use.
11. Click OK to close then click Close to go back to Network Connections.
12. Connect a network cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
13. Close the Network Connections by clicking X on the upper right corner of Network Connections.
Linux
1. Double-click the Network icon on the Desktop
2. Select ‘Wired’ that has arrows pointing up and down from the list (If neither of the “wired” are showing arrows up and downs, then make
sure the network cable is connected to the PoE switch on the camera network from STEP 1)
3. Click ‘Options’ at the bottom of the window.
4. Click on the ‘IPv4 Settings’ tab.
5. From the drop-down menu, select connection type (“Method”) as Manual.
6. Click ‘Add’ next to Addresses.
NOTE The Blackjack Cube’s network settings are set to DHCP as default.
11. Click OK to close then click close to go back to network connections.
12. Connect a network cable to the Ethernet port B7 on the diagram
(page 2) to the switch on the local network.
13. Close the network connections dialog.
STEP 1: Initial run from the Blackjack®server
1. Open the DW Spectrum®client by double click on the DW Spectrum®icon.
2. Click on the pre-configured server.
3. Enter the password and click connect.
*Default password: admin12345 (case sensitive).
Login: admin
Password: admin12345
SETTING UP DW SPECTRUM® MEDIA SERVER

6
STEP 2: To rename the server
1. Right-click on the server name listed on the resources then click server settings.
2. Go to the general tab and enter the new server name in the name field. Click OK.
STEP 3: To check for updates
1. Click on the menu then click “System Administration”.
2. Go to the updates tab. If the system requires updating, click on the update system button.
*If you are on the latest version, it will say “You have the latest version installed” and the Update System button will be
disabled.
3. Click OK when the update is completed.

Quick Start Guide
7
STEP 5: Configure recording
1. Right-click on a camera in the resource tree to setup recording. Click on camera settings from the context menu.
2. Go to the recordings tab.
STEP 4: Enter and activate licenses
1. Go to the system administration window and click on the license tab.
2. Enter the license key and click “Activate License”. An Internet connection is
required.
*Click on “Activate Trial License” if you have not purchased a valid license key.
3. Click OK to when the license key is activated.
3. Click to turn on recording.
4. Configure the camera’s schedule settings for quality, FPS and recording type.
5. Click and drag the mouse over the recording schedule to apply the settings to multiple days and times.

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*Click “All” to apply the recording settings to the entire schedule.
6. A red dot will appear next to the camera in the resource tree once recording is started.

Quick Start Guide
9
STEP 6: Backup database
1. Go to the system administration window and click on the general tab.
2. Click “Create Backup…”.
3. Navigate to the folder you want to save the database and enter a name for the backup file. Click save.
*It is strongly recommend to backup your data to an external storage media as well.
NOTE: More information and instructions are available in the DW Spectrum IPVMS user manual.

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Setting Up the DW Ai Server Configuration Tool
While some camera settings can be configured through the DW Spectrum IPVMS Client, the DW Ai Server Configuration Tool can
be used to provide a complete analytic user experience during the configuration process of the DW Ai Server.
STEP 1: Logging in with the DW Ai Server Configuration Tool
To begin setting up the DW Ai Server Configuration Tool:
1) Launch the DW Ai Server Configuration Tool. There is an application shortcut on the desktop.
Select the DW Ai Server that you want to connect with and log in with the local ‘admin’ user profile.
NOTE: If connecting the DW Ai Server Configuration Tool to the DW Spectrum Server is hindered
by the message “Unauthorized. Please check the access credentials and try again,” after
changing the user password, enable the Digest Authentication setting of the user profile in the
DW Spectrum Client.
1. DW Ai Server Configuration Tool
While some camera settings can be configured through the DW Spectrum IPVMS
Client, the DW Ai Server Configuration Tool can be used to provide a complete
analytic user experience during the configuration process of the DW Ai Server.
Logging in with the DW Ai Server Configuration Tool
To begin setting up the DW Ai Server Configuration Tool:
1) Launch the DW Ai Server Configuration Tool. There is an application
shortcut on the desktop.
Select the DW Ai Server that you want to connect with and log in with the
local ‘admin’ user profile.
**NOTE: If connecting the DW Ai Server Configuration Tool to the DW Spectrum
Server is hindered by the message “Unauthorized. Please check the access
credentials and try again,” after changing the user password, enable the Digest
Authentication setting of the user profile in the DW Spectrum Client.
Page 1
2) vpanel.
To view camera analytic rules and configuration, enable the DW Ai Server
Plugin toggle.
Once enabled, you will find the following features in the left-side panel:
•Search: This search box can be used to filter the camera list based on
the entered device name.
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Quick Start Guide
Once enabled, you will find the following features in the left-side panel:
• Search: This search box can be used to filter the camera list based on the entered device name.
• DW Ai (toggle): The DW Ai button toggles the camera list between showing all cameras on the DW Spectrum System or just the
cameras that have the plug-in enabled. This toggle appears at the top of the camera list beside the search bar. While enabled,
the toggle will appear in orange.
• Refresh: This button refreshes the list of cameras from DW Spectrum IPVMS when it is clicked.
• Device List: A list of DW MEGApix Ai and standard IP devices are listed in the Resource Tree organized by server. While the DW
Ai toggle is active, only Ai devices will be listed.
Select the Main Menu to display the menu options:
• Disconnect Server: Disconnects the current session with your DW Spectrum IPVMS Server.
• DW Ai Server List: Displays a list of the DW Ai Server(s) that your DW Spectrum system is configured to use.
• Licenses: Displays a list of the licenses available from the DW Ai Servers.
• Preference: Displays a list of the DW Ai Server Configuration Tool’s advanced options.
•DW Ai (toggle): The DW Ai button toggles the camera list between
showing all cameras on the DW Spectrum System or just the
cameras that have the plug-in enabled. This toggle appears at the
top of the camera list beside the search bar. While enabled, the
toggle will appear in orange.
•Refresh: This button refreshes the list of cameras from DW Spectrum
IPVMS when it is clicked.
•Device List: A list of DW MEGApix Ai and standard IP devices are
listed in the Resource Tree organized by server. While the DW Ai
toggle is active, only Ai devices will be listed.
Select the Main Menu to display the menu options:
•Disconnect Server: Disconnects the current session with your DW
Spectrum IPVMS Server.
•DW Ai Server List: Displays a list of the DW Ai Server(s) that your
DW Spectrum system is configured to use.
•Licenses: Displays a list of the licenses available from the DW Ai
Servers.
•Preference: Displays a list of the DW Ai Server Configuration Tool’s
advanced options.
Page 3
2) Once you are logged in and connected to the DW Ai Server through the DW Ai Server Configuration Tool, a list will show all
added cameras in the left-side panel.
To view camera analytic rules and configuration, enable the DW Ai Server Plugin toggle.
2) vpanel.
To view camera analytic rules and configuration, enable the DW Ai Server
Plugin toggle.
Once enabled, you will find the following features in the left-side panel:
•Search: This search box can be used to filter the camera list based on
the entered device name.
Page 2

STEP 2: DW Ai Server List
If multiple DW Ai Servers will be used, the additional DW Ai Server will need to be added.
To add an additional DW Ai Server:
1. Open the DW Ai Server Configuration Tool and log in as the admin.
2. Click on the menu icon in the top left, then select DW Ai Server List.
3. Click Add.
4. Enter the IP address of the DW Ai Server.
5. Leave the port set to 3030.
6. Click OK to return to the previous menu.
7. Click Apply to save your changes.
8. Click Close to close and return to the previous menu.
NOTE: You can define up to four (4) DW Ai Servers at a time.
•DW Ai (toggle): The DW Ai button toggles the camera list between
showing all cameras on the DW Spectrum System or just the
cameras that have the plug-in enabled. This toggle appears at the
top of the camera list beside the search bar. While enabled, the
toggle will appear in orange.
•Refresh: This button refreshes the list of cameras from DW Spectrum
IPVMS when it is clicked.
•Device List: A list of DW MEGApix Ai and standard IP devices are
listed in the Resource Tree organized by server. While the DW Ai
toggle is active, only Ai devices will be listed.
Select the Main Menu to display the menu options:
•Disconnect Server: Disconnects the current session with your DW
Spectrum IPVMS Server.
•DW Ai Server List: Displays a list of the DW Ai Server(s) that your
DW Spectrum system is configured to use.
•Licenses: Displays a list of the licenses available from the DW Ai
Servers.
•Preference: Displays a list of the DW Ai Server Configuration Tool’s
advanced options.
Page 3
12

Quick Start Guide
Page 5
STEP 3: DW Ai Server Licenses
To use the analytic features of a DW Ai Server, a license is required. Licenses can be managed through the DW Ai Server
Configuration Tool program.
To view the licenses, select “Licenses” from the Main Menu in the DW Ai Server Configuration Tool.
Active Licenses
The Active Licenses list shows all licenses of the DW Ai Server and how the licenses are currently allocated.
3.DW Ai Server Licenses
To use the analytic features of a DW Ai Server, a license is required. Licenses can
be managed through the DW Ai Server Configuration Tool program.
To view the licenses, select “Licenses” from the Main Menu in the DW Ai Server
Configuration Tool.
Active Licenses
The Active Licenses list shows all licenses of the DW Ai Server and how the
licenses are currently allocated.
New Licenses
The New Licenses area of the menu, server tabs (Server #) are created for each
DW Ai Server. Select a server tab to view the license activation interface.
•Type Specifies the activation method that will be used for your license
activation request.
oInternet Activation: Select to enter the license activation key to add
additional DW Ai licenses.
Page 6
3.DW Ai Server Licenses
To use the analytic features of a DW Ai Server, a license is required. Licenses can
be managed through the DW Ai Server Configuration Tool program.
To view the licenses, select “Licenses” from the Main Menu in the DW Ai Server
Configuration Tool.
Active Licenses
The Active Licenses list shows all licenses of the DW Ai Server and how the
licenses are currently allocated.
New Licenses
The New Licenses area of the menu, server tabs (Server #) are created for each
DW Ai Server. Select a server tab to view the license activation interface.
•Type Specifies the activation method that will be used for your license
activation request.
oInternet Activation: Select to enter the license activation key to add
additional DW Ai licenses.
Page 6
13

New Licenses
The New Licenses area of the menu, server tabs (Server #) are created for each DW Ai Server. Select a server tab to view the
license activation interface.
• Type Specifies the activation method that will be used for your license activation request.
o Internet Activation: Select to enter the license activation key to add additional DW Ai licenses.
• License Key: Enter the alphanumeric DW Ai license key then click “Activate” to add a license. An Internet
connection is needed for the DW Ai Server to use this feature.
o Manual Activation: Select to copy the server’s HW GUID and manually add a DW Ai license. This option is intended for
use if the DW Ai Server does not have access to the Internet.
• HWGUID: This is the unique code for the system. Copy the HWGUID and submit request for a manual activation
code to [e-mail]. The email should include the server’s HWGUID and the license key that you
are trying to activate.
• Copy to clipboard: Copies the HWGUID to the clipboard.
• License Key: Type or paste the activation code into the space provided then click “Activate”.
• Activate: Click this button to validate the entered Code. The license will then be applied to the selected DW Ai Server.
• Close: Click this button to close the Licenses page and return to the previous screen.
▪License Key: Enter the alphanumeric DW Ai license key then
click “Activate” to add a license. An Internet connection is
needed for the DW Ai Server to use this feature.
oManual Activation: Select to copy the server’s HW GUID and
manually add a DW Ai license. This option is intended for use if the
DW Ai Server does not have access to the Internet.
▪HWGUID: This is the unique code for the system. Copy the
HWGUID and submit request for a manual activation code to
[e-mail]. The email should include the
server’s HWGUID and the license key that you are trying to
activate.
▪Copy to clipboard: Copies the HWGUID to the clipboard.
▪License Key: Type or paste the activation code into the space
provided then click “Activate”.
•Activate: Click this button to validate the entered Code. The license will
then be applied to the selected DW Ai Server.
•Close: Click this button to close the Licenses page and return to the
previous screen.
Page 7
14

Quick Start Guide
STEP 4: Enable Tab – DW Ai Server Plugin
To set up analytics on the DW Ai Server, select a camera from the left-side panel. The Enable tab shows the status of the plug-in for
the selected camera. From here you can check license status and select the preferred deep-learning feature.
• DW Ai Server Plugin: Toggle to enable/disable the plug-in for the selected camera.
• Tracker Engine: Defines the tracking engine that will be used for analytics. The tracker engine will need to ‘learn the
scene’ to determine background from moving foreground objects. While initially learning the scene, a message will be displayed in
the live view, and no objects will be tracked during this time.
o DL Object Tracker: When selected, the analytic engine will use the GPU to detect, categorize and track objects as
they move through the camera’s detection areas.
• When set to use Object Tracker, the objects can be classified using either deep learning models or by using
properties extracted from an object in a calibrated scene. If the Deep Learning Filter is not used, camera calibration is required to
detect the object class.
o DL People Tracker: When selected, the tracker uses the GPU to detect and track people as they move through the
camera’s detection areas.
• Apply: Apply changes to the selected camera.
The calibration and classification features are not displayed when using the Deep Learning filter, DL Object Tracker, or DL People
Tracker. When first selected, the DL trackers will run a model generation process. This optimizes the DL models to run on the
available GPU hardware.
Regardless of which tracker is selected, the DL People tracker model, DL Object Tracker model and the DL Filter model will all be
optimized together. This process can take up to 10 minutes per model and may increase with dierent GPU configurations. The
process will not need to be run again unless the GPU hardware is changed. While optimization is performed a message will be
displayed in the live view, and no objects will be tracked during this time.
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15
NOTE: This products is covered by one or more
claims of the HEVC Patents listed at
patentlist.accessadvance.com.

TROUBLESHOOTING TIPS
Problem Possible solutions
My camera does not
auto-discover
1. Is the camera in the same LAN network as the media server?
2. Is your camera compatible with DW Spectrum®? (Refer to our website for full list of supported cameras.)
3. Is the camera updated to its latest firmware?
4. If your camera is integrated with DW Spectrum® via ONVIF, make sure ONVIF is enabled on your camera.
5. Try adding the camera manually.
6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect
all supported devices.
Videos are slow 1. Are you accessing the same cameras from multiple clients? (LAN and WAN)
2. Do you have a Gigabit network? Check your network speed.
My camera appears
disconnected
1. Under camera settings, make sure the user name and password are correct.
2. Under the camera settings, use the ‘Ping’ button to make sure the camera is connected to the network properly.
3. If you can connect to the camera’s web viewer, try rebooting the camera and/or restore it to factory default.
4. Make sure your camera is using the latest firmware available.
5. Make sure that the camera is connected to the same network as the server.
6. If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make
sure ONVIF is enabled.
7. Make sure your user has permissions to view that specific camera.
I cannot get playback
video from my camera
1. Do you have network connection between client and server (in case server and client are not on the same machine)?
2. Make sure your user has playback viewing permissions for the selected channel.
3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and
environment.
4. On the server side, check the media server log to make sure the camera you are trying to watch has not been
unexpectedly disconnected.
I get an ‘unauthorized’
message on my camera
1. Make sure the camera’s user name and password are properly entered in the camera’s general information under
the camera settings menu.
2. If necessary, try rebooting the camera to apply the camera’s user name and password.
Recommended specs for the full client
DW SPECTRUM SYSTEM REQUIREMENTS
Rev: 11/23
Single-monitor DW Spectrum workstation Dual-monitor DW Spectrum workstation Quad-monitor DW Spectrum workstation
Processor Intel i5 8th gen or AMD Ryzen 5 3000
Quad-Core or better
Intel i7 8th gen or AMD Ryzen 7 3000 Quad-
Core or better Intel i9 or AMD Ryzen 9 Quad-Core or better
Video card Intel HD Graphics onboard GPU or better Intel HD Graphics onboard GPU or better GeForce GTX 1650 or better
RAM 8 GB DDR3 1600 MHz or better 16 GB DDR3 1600 MHz or better 32 GB or better
NIC 1Gbps or better 2 x 1 Gbit or better 2 x 1 Gbit or better
Storage Dedicated SSD or NVME disk for the OS, 128
GB or larger
Dedicated SSD or NVME disk for the OS, 128
GB or larger
Dedicated SSD or NVME disk for the OS, 128 GB
or larger
OS
supported
Microsoft Windows OS (supported by both DW Spectrum® Server and Client).
•Windows 10 – Released: July 2015
•Windows Server 2012 – Released: August 2012 | EoS: 10/2023
•Windows Server 2012 R2 – Released: October 2013 | EoS: 10/2023
•Windows Server 2016 – Released: October 2016 | EoS: 01/2027
•Windows Server 2019 – Released: October 2018 | EoS: 01/2029
•Windows Server 2022 – Released: August 2021 | EoS: 10/2031
**NOTE: DW Spectrum IPVMS for Windows can be installed as a software bundle or the Server and Client software can be installed separately.
Ubuntu (Debian-based Linux) OS (supported by both DW Spectrum Server and Client).
•Ubuntu 18.04 LTS “Bionic Beaver” – Released: April 2018 | EoS: 04/2028
•Ubuntu 20.04 LTS: “Focal Fossa” – Released: April 2020 | EoS: 04/2030
**NOTE: DW Spectrum IPVMS for Ubuntu is only available for separate installations (not bundled).
Macintosh OS (supported only by the DW Spectrum Client. DW Spectrum Server is not available for macOS).
•macOS 11.0, 11.1, 11.2 “Big Sur” – Released: November 2020
•macOS 12 “Monterey” – Released: October 2021
**NOTE: DW Spectrum IPVMS for macOS is only supported by the DW Spectrum Client.
* Except Storage Server version
Important: OS not listed will be not be supported by DW®
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