Digital Watchdog BlackJack CUBE User manual

WHAT’S IN THE BOX
Cube™ server 1Keyboard and mouse 1 set
Quick start guide 1Power cable 1 set
State of the art hyper-optimized video management platform designed for ease, speed and eciency.
Blackjack® Cube™ — Up to 80Mbps (Cube-LX) and 360Mbps (Cube) throughput
DW-BJCUBE2T-LX DW-BJCUBE4T-LX DW-BJCUBE6T-LX DW-BJCUBE9T-LX DW-BJCUBE12T-LX DW-BJCUBE18T-LX
DW-BJCUBE3T DW-BJCUBE4T DW-BJCUBE6T DW-BJCUBE9T DW-BJCUBE12T DW-BJCUBE18T
Blackjack® Cube™-LX
Blackjack® Cube™
Quick Start Guide
Blackjack®Cube™
Tel: [phone]
Technical Support Hours: 9:00AM – 8:00PM EST, Monday through Friday
digital-watchdog.com
Attention: This document is intended to serve as a quick reference for initial setup.
See the DW Spectrum® full manual for more information on features and functionality.
NOTE: Download all your support materials and tools in one place.
1. Go to: http://www.digital-watchdog.com/support-download/
2. Search your product by entering the part number in the ‘Search by Product’ search bar. Results for applicable part
numbers will populate automatically based on the part number you enter.
3. Click ‘Search’. All supported materials, including manuals, Quick Start Guides (QSG), software and firmware will appear in
the results.
Default Login Information for DW Spectrum® IPVMS
Username: admin Password: admin12345
Default login information for the server’s OS
Username: dwuser Password: Dw5pectrum

BLACKJACK® CUBE™ HARDWARE
SPECIFICATIONS
2
WARNING For an optimal system configuration, it is recommended that a UPS (Uninterrupted Power Supply) be used to power
the setup.
Dual monitors are not recommended due to CPU performance. To connect two monitors to the server, go to the
display setup to activate the second monitor.
B1 AC power socket
B2 Kensington lock
B3 DVI-I output
B4 HDMI HD output
B5 USB 3.0 ports
B6 Microphone jack
B7 Line-Out jack
B8 Line-In jack
B9 WAN and USB 2.0 ports
(On-board LAN –
recommended for Internet
connection use)
B10 Clear CMOS button
B11 USB 2.0 ports
B12 LAN (second card –
recommended for camera
connection use)
F1 HDD LED
F2 Power button / Power LED
F3 5.25" bay
F4 USB 2.0 port
F5 Microphone jack
F6 Headphone jack
F7 USB 2.0 port
F1 F2
F4
F6
F3
F5
F7
Front
B1
B2
B3
B9
B10
B5
B7B4 B6
B11
B12
B8
Back
MODEL Blackjack® Cube-LX Blackjack® Cube
Included IP licenses 4 4
Form factor Desktop
Operating system Windows®10 --- DW-BJCUBEXT
Linux®Ubuntu®DW-BJCUBEXT-LX ---
CPU Intel® Core™ i3® processor Intel® Core™ i5® processor
Memory 16GB
8GB
NIC 2x gigabit Ethernet (RJ45) 2x gigabit Ethernet (RJ45)
System Max video storage rate (Mbps) 80 Mbps 360 Mbps
Storage Maximum hard drives 3 x HDD
Maximum storage 18TB
Video-out
Outputs DVI-D or True HD output
Video card Onboard Intel® HD graphics
Resolution HD 1080p
Preloaded VMS software DW Spectrum®IPVMS
Unlimited remote clients Cross platform - Windows®, Linux®and Mac®
Mobile apps iOS®and Android®
Keyboard and mouse Included
Power 300W **
Operating temperature and humidity 41°F~104°F / 20-90% RH
Dimension (WxDxH) (inches) 8.5" x 13" x 7.5"
Warranty 5 year limited
** UPS recommended
Specifications and components mentioned are subject tochange without notice.
Default Login Information for DW Spectrum® IPVMS
Username: admin Password: admin12345
Default login information for the server’s OS
Username: dwuser Password: Dw5pectrum

SETTING UP THE SERVER
STEP 1: Connect external devices, power and network.
1. Connect a monitor, USB keyboard, USB mouse and network
cable to one of the Ethernet ports (B12 on the diagram).
Configure the camera’s network first, then configure the server’s
local network.
2. Connect the server to an appropriate power source. It is
recommend to use 750VA or higher UPS system.
3. Power up the server if the server does not turn on
automatically by pressing the power button on the front of the
server. (F2 on the diagram).
* Connecting the power cable to the live power source may
turn on the server automatically.
Quick Start Guide
3
SETTING UP THE CUBE
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to the camera network(B12 on the diagram)
* Cable for the Local Network should be connected after the IP settings are configured.
2. Connect the server to an appropriate power source. Recommended to use 750VA or higher UPS system.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the Cube. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
3
SETTING UP THE CUBE
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to the camera network(B12 on the diagram)
* Cable for the Local Network should be connected after the IP settings are configured.
2. Connect the server to an appropriate power source. Recommended to use 750VA or higher UPS system.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the Cube. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
3
STEP 2: Configure date and time
Windows®
1. Double-click on the date and time icon on the desktop.
2. Change time zone if it is not correct
SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first
then will configure local network later.
2. Connect the server to an appropriate power source. Recommend to use UPS system
*recommend to use 3000VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the P-RACK. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click Change date and time…to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect Time zone.
(default is UTC-08:00 Pacific Time).
SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first
then will configure local network later.
2. Connect the server to an appropriate power source. Recommend to use UPS system
*recommend to use 3000VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the P-RACK. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click Change date and time…to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect Time zone.
3. Press OK after selecting the correct time zone.
4. Click “Change date and time…” to update the date and time if they are not correct.
SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first
then will configure local network later.
2. Connect the server to an appropriate power source. Recommend to use UPS system
*recommend to use 3000VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the P-RACK. F2 on the diagram).
* Connecting the power cable to the live power source may turn on the serverautomatically
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click Change date and time…to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect Time zone.
•Verify the time zone before updating the date and time. Time may show 2 or 3 hours o due to an incorrect time zone.
Press OK after adjusting to the correct date and/or time.
4. Press OK to close Date and Time when done.
Linux
1. Update Date and Time by clicking on the time on the upper right-hand corner then click “Time &Date settings…”
2. If theserver will be connected to the Internet, leave Set the Time to “Automatically from the Internet” and update the Location to the correct
Time Zone. Enter the nearest major city to select the correct Time Zone. If it shows multiple cities in the list, select the correct city. (e.g.,
New York for EST, Chicago for CST, Denver for MST, and Los Angeles for PST)
5. Press OK after adjusting to the correct date and/or time. Press OK to close the date and time when done.

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Linux®
1. Open Settings
2. Click Details
3. Click Date &Time
4. Turn OFF Automatic Date & Time and Automatic Time Zone
5. Click Date & Time and set correct date and time

Quick Start Guide
5
6. Click Time Zone and set to correct Time zone. (type one of the
largest cities in the time zone)
7. Close Settings.
STEP 3: Configure network
Please have the following information ready before starting the network configuration.
* The camera network and local network cannot be on the same network.
Windows®
1. Double click on the “Network Connections” on the desktop.
2. Right-click on “Ethernet with cable connected” and click “Properties”.
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
4. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
5. Enter IP address and Subnet mask of the camera network. (do not enter anything for the Default gateway, Preferred DNS server and Alternate
DNS server.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
3. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.
Camera network Local network (LAN)
IP address
Subnet mask / Netmask
Default gateway / Gateway Not applicable
DNS servers Not applicable
NOTE The Blackjack® server’s network settings are set to DHCP as default.
NOTE If you are not sure what information to enter, contact your Network Administrator or Internet
Service Provider for the information.
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
4. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
5. Enter IP address and Subnet mask of the camera network. (do not enter anything for the Default gateway, Preferred DNS server and Alternate
DNS server.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
4. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
5. Enter IP address and Subnet mask of the camera network. (do not enter anything for the Default gateway, Preferred DNS server and Alternate
DNS server.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.

6
4. Select “Use the following IP address” (Use the following DNS server addresses will be selected automatically).
5. Enter the IP address and Subnet mask of the camera network. (Do not enter anything for the default gateway,
preferred DNS server and alternate DNS server.
NOTE It must be the same network as the cameras and must not be the same network as the local
network. Contact your network administrator for more information.
6. Click OK to close then click Close to go back to Network Connections.
Local Network
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
9.Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
10. Enter IP address and Subnet mask of the camera network.
6. Click OK to close then click Close to go back to Network Connections.
Local Network
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
9. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
10. Enter IP address and Subnet mask of the camera network.
6. Click OK to close then click Close to go back to Network Connections.
Local Network
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
9.Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
10. Enter IP address and Subnet mask of the camera network.
6. Click OK to close then click close to go back to network connections.
Local Network
7. Right-click on the other Ethernet, the one with network cable unplugged, and click “Properties”.
8. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.
9. Select “Use the following IP address” (Use the following DNS server addresses will be selected automatically).
10. Enter IP address and subnet mask of the camera network.

Quick Start Guide
7
* Consult with your IT department if you do not know what IP address to use.
11. Click OK to close then click Close to go back to Network Connections.
12. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
13. Close the Network Connections by clicking X on the upper right corner of Network Connections.
Linux
1. Double-click the Network icon on the Desktop
2. Select ‘Wired’ that has arrows pointing up and down from the list (If neither of the “wired” are showing arrows up and downs, then make
sure the network cable is connected to the PoE switch on the camera network from STEP 1)
3. Click ‘Options’ at the bottom of the window.
4. Click on the ‘IPv4 Settings’ tab.
5. From the drop-down menu, select connection type (“Method”) as Manual.
6. Click ‘Add’ next to Addresses.
NOTE The Blackjack Cube’s network settings are set to DHCP as default.
11. Click OK to close then click close to go back to network connections.
12. Connect a network cable to the Ethernet port B10 on the diagram (page 2) to the switch on the local network.
13. Close the network connections dialog.
* Consult with your IT department if you do not know what IP address to use.
11. Click OK to close then click Close to go back to Network Connections.
12. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
13. Close the Network Connections by clicking X on the upper right corner of Network Connections.
Linux
1. Double-click the Network icon on the Desktop
2. Select ‘Wired’ that has arrows pointing up and down from the list (If neither of the “wired” are showing arrows up and downs, then make
sure the network cable is connected to the PoE switch on the camera network from STEP 1)
3. Click ‘Options’ at the bottom of the window.
4. Click on the ‘IPv4 Settings’ tab.
5. From the drop-down menu, select connection type (“Method”) as Manual.
6. Click ‘Add’ next to Addresses.
NOTE The Blackjack Cube’s network settings are set to DHCP as default.
Linux®
1. Open Settings
2. Open Network

8
3. Click Setting of the Ethernet that is Connected
4. Change to Manual then enter Address, Netmask , Gateway.
* Do not enter Gateway information if there is no Gateway in this network
5. Click Apply to save
6. Restart the connection by switching OFF then turn ON.
7. Click Settings of the Ethernet not connected.
8. Change to Manual then enter Address, Netmask, Gateway then DNS.
9. Click Apply to save

Quick Start Guide
9
7. Enter IP Address then press Tab on the keyboard to move to Netmask.
8. Ignore any populated values and enter the valid Netmask value, then press Tab on the keyboard to move to the Gateway.
9. Enter the Gateway address if required then press Enter on the keyboard.
* Gateway is not required on the camera network.
10. Click ‘Save’ to save the settings.
11. In the Network Settings main page, make sure the Wired Status is marked as “Connected” or Managed” With the IP Address displayed.
Local Network
12. Select Wired with picture of network port and repeat 2 to 8 of STEP 3 Configure Network.
13. Click on the DNS Servers field box and enter DNS server address.
14. Click Save.
15. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
16. Verify the network is Connected.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
NOTE If you are not connecting to the Blackjack® from within the same network, you may be required to perform port forwarding on your
router to access the server. Contact your Network Administrator or Installer for additional information
7. Enter IP Address then press Tab on the keyboard to move to Netmask.
8. Ignore any populated values and enter the valid Netmask value, then press Tab on the keyboard to move to the Gateway.
9. Enter the Gateway address if required then press Enter on the keyboard.
* Gateway is not required on the camera network.
10. Click ‘Save’ to save the settings.
11. In the Network Settings main page, make sure the Wired Status is marked as “Connected” or Managed” With the IP Address displayed.
Local Network
12. Select Wired with picture of network port and repeat 2 to 8 of STEP 3 Configure Network.
13. Click on the DNS Servers field box and enter DNS server address.
14. Click Save.
15. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
16. Verify the network is Connected.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
NOTE If you are not connecting to the Blackjack® from within the same network, you may be required to perform port forwarding on your
router to access the server. Contact your Network Administrator or Installer for additional information
7. Enter IP Address then press Tab on the keyboard to move to Netmask.
8. Ignore any populated values and enter the valid Netmask value, then press Tab on the keyboard to move to the Gateway.
9. Enter the Gateway address if required then press Enter on the keyboard.
* Gateway is not required on the camera network.
10. Click ‘Save’ to save the settings.
11. In the Network Settings main page, make sure the Wired Status is marked as “Connected” or Managed” With the IP Address displayed.
Local Network
12. Select Wired with picture of network port and repeat 2 to 8 of STEP 3 Configure Network.
13. Click on the DNS Servers field box and enter DNS server address.
14. Click Save.
15. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
16. Verify the network is Connected.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
NOTE If you are not connecting to the Blackjack® from within the same network, you may be required to perform port forwarding on your
router to access the server. Contact your Network Administrator or Installer for additional information
7. Enter IP Address then press Tab on the keyboard to move to Netmask.
8. Ignore any populated values and enter the valid Netmask value, then press Tab on the keyboard to move to the Gateway.
9. Enter the Gateway address if required then press Enter on the keyboard.
* Gateway is not required on the camera network.
10. Click ‘Save’ to save the settings.
11. In the Network Settings main page, make sure the Wired Status is marked as “Connected” or Managed” With the IP Address displayed.
Local Network
12. Select Wired with picture of network port and repeat 2 to 8 of STEP 3 Configure Network.
13. Click on the DNS Servers field box and enter DNS server address.
14. Click Save.
15. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
16. Verify the network is Connected.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
NOTE If you are not connecting to the Blackjack® from within the same network, you may be required to perform port forwarding on your
router to access the server. Contact your Network Administrator or Installer for additional information
9. Enter the gateway address if required then press enter on the keyboard.
* The gateway is not required on the camera network.
10. Click ‘Save’ to save the settings.
11. On the Network Settings’ main page, make sure the Wired Status is marked as “Connected” or “Managed” with the
IP address displayed.
Local Network
12. Select “Wired” with the picture of a network port and repeat 2 to 8 under “STEP 3 Configure Network”.
14. Click “Save”.
15. Connect a network cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
16. Verify the network is connected.
13. Click on the DNS servers field box and enter the DNS server address.
NOTE If you are not connecting to the Blackjack®from the same network, you may be required to perform
port forwarding on your router to access the server. Contact your Network Administrator or Installer for
additional information
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
7. Enter IP Address then press Tab on the keyboard to move to Netmask.
8. Ignore any populated values and enter the valid Netmask value, then press Tab on the keyboard to move to the Gateway.
9. Enter the Gateway address if required then press Enter on the keyboard.
* Gateway is not required on the camera network.
10. Click ‘Save’ to save the settings.
11. In the Network Settings main page, make sure the Wired Status is marked as “Connected” or Managed” With the IP Address displayed.
Local Network
12. Select Wired with picture of network port and repeat 2 to 8 of STEP 3 Configure Network.
13. Click on the DNS Servers field box and enter DNS server address.
14. Click Save.
15. Connect anetwork cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
16. Verify the network is Connected.
NOTE It must be the same network as the cameras and must not be the same network as the local network.
Contact your network administrator for more information.
NOTE If you are not connecting to the Blackjack® from within the same network, you may be required to perform port forwarding on your
router to access the server. Contact your Network Administrator or Installer for additional information
8. Ignore any populated values and enter the valid netmask value, then press the tab on the keyboard to move
to the gateway.

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OPTION 1: Double-click the DW Spectrum®
desktop icon.
OPTION 2: Go to ‘Start’
on the bottom left and
select DW Spectrum®
in the Digital Watchdog
folder
WINDOWS-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum® software on the Windows-based server:
OR
Configure Cameras using DW IP Finder
Refer to the camera’s QSG to configure Digital Watchdog camera’s IP address using DW IP finder.
Spectrum Client
OR
OPTION 2: Go to the dashboard on the top left side.
Search ‘DW’. Click the DW icon.
LINUX-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum®
Software on the Linux-Based Cube:
Linux OS OPTION 1: Double-click the DW Spectrum
®
desktop icon.
OPTION 2: Go to ‘Start’ on
the bottom left and select
DW Spectrum
® in the
Digital Watchdog folder
OR
WINDOWS-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum®
Software on the Windows-Based Cube:
Windows OPTION 1: Double-click the DW Spectrum
®
desktop icon.
Windows
STEP 1: Initial run from the Blackjack®server
1. Open the DW Spectrum®client by double click on the DW Spectrum®icon.
2. Click on the pre-configured server.
Login: admin
Password: admin12345
SETTING UP DW SPECTRUM® MEDIA SERVER
CONFIGURE CAMERAS USING DW® IP FINDER™
Refer to the camera’s QSG to configure any DW® IP camera’s IP address using DW®IP finder™.
DW Spectrum® IPVMS client
LINUX-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum® software on the Linux-based server:
OPTION 1: Double-click the DW Spectrum®
desktop icon.
OPTION 2: Go to the dashboard on the top
left side. Search ‘DW’. Click the DW icon.
OR
Linux OS

Quick Start Guide
11
3. Enter the password and click connect.
*Default password: admin12345 (case sensitive).
STEP 2: To rename the server
1. Right-click on the server name listed on the resources then click server settings.
2. Go to the general tab and enter the new server name in the name field. Click OK.

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STEP 3: To check for updates
1. Click on the menu then click “System Administration”.
2. Go to the updates tab. If the system requires updating, click on the update system button.
*If you are on the latest version, it will say “You have the latest version installed” and the Update System button will be
disabled.

Quick Start Guide
13
STEP 5: Configure recording
1. Right-click on a camera in the resource tree to setup a recording schedule for it. Click on camera settings from the
context menu.
3. Click OK when the update is completed.
STEP 4: Enter and activate licenses
1. Go to the system administration window and click on the license tab.
2. Enter the license key and click “Activate License”. An Internet connection is required. The license text file will be
placed on the desktop and located on a sticker on the top of the server.
*Click on “Activate Trial License” if you have not purchased a valid license key.
3. Click OK when the license key is activated.

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2. Go to the recordings tab.
3. Click to turn on recording.
4. Configure the camera’s schedule settings for quality, FPS and recording type.
5. Click and drag the mouse over the recording schedule to apply the settings to multiple days and times.
*Click “All” to apply the recording settings to the entire schedule.

Quick Start Guide
15
NOTE: More information and instructions are available in the
DW Spectrum® IPVMS user manual.
STEP 6: Backup database
1. Go to the system administration window and click on the general tab.
2. Click “Create Backup…”.
3. Navigate to the folder you want to save the database and enter a name for the backup file. Click “Save”.
*It is strongly recommended to backup your data to external storage media as well.
NOTE More information and instructions are available in the
DW Spectrum® IPVMS user manual.
6. A red dot will appear next to the camera in the resource tree once the recording is started.

Recommended specs for the full client
SYSTEM REQUIREMENTS
* Except Storage Server version
Important: OS not listed will be not be supported by DW® Tech Support
www.digital-watchdog.com
[e-mail]
Rev: 06/21
Copyright © Digital Watchdog. All rights reserved.
Specifications and pricing are subject to change without notice.
Tel: [phone]
Fax: [phone]
TROUBLESHOOTING TIPS
Problem Possible solutions
My camera does not
auto-discover
1. Is the camera in the same LAN network as the media server?
2. Is your camera compatible with DW Spectrum®? (Refer to our website for full list of supported cameras.)
3. Is the camera updated to its latest firmware?
4. If your camera is integrated with DW Spectrum® via ONVIF, make sure ONVIF is enabled on your camera.
5. Try adding the camera manually.
6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect
all supported devices.
Videos are slow 1. Are you accessing the same cameras from multiple clients? (LAN and WAN)
2. Do you have a Gigabit network? Check your network speed.
My camera appears
disconnected
1. Under camera settings, make sure the user name and password are correct.
2. Under the camera settings, use the ‘Ping’ button to make sure the camera is connected to the network properly.
3. If you can connect to the camera’s web viewer, try rebooting the camera and/or restore it to factory default.
4. Make sure your camera is using the latest firmware available.
5. Make sure that the camera is connected to the same network as the server.
6. If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make
sure ONVIF is enabled.
7. Make sure your user has permissions to view that specific camera.
I cannot get playback
video from my camera
1. Do you have network connection between client and server (in case server and client are not on the same machine)?
2. Make sure your user has playback viewing permissions for the selected channel.
3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and
environment.
4. On the server side, check the media server log to make sure the camera you are trying to watch has not been
unexpectedly disconnected.
I get an ‘unauthorized’
message on my camera
1. Make sure the camera’s user name and password are properly entered in the camera’s general information under
the camera settings menu.
2. If necessary, try rebooting the camera to apply the camera’s user name and password.
Single-monitor DW Spectrum
workstation
Dual-monitor DW Spectrum
workstation
Quad-monitor DW Spectrum
workstation
Processor Intel i5 8th gen or AMD Ryzen 5
3000 Quad-Core or better
Intel i7 8th gen or AMD Ryzen 7
3000 Quad-Core or better
Intel i9 or AMD Ryzen 9 Quad-Core
or better
Video card Intel HD Graphics onboard GPU or
better
Intel HD Graphics onboard GPU or
better GeForce GTX 1650 or better
RAM 8 GB DDR3 1600 MHz or better 16 GB DDR3 1600 MHz or better 32 GB or better
NIC 1Gbps or better 2 x 1 Gbit or better 2 x 1 Gbit or better
Storage Dedicated SSD or NVME disk for the
OS, 128 GB or larger
Dedicated SSD or NVME disk for the
OS, 128 GB or larger
Dedicated SSD or NVME disk for the
OS, 128 GB or larger
OS
supported
Tested
operating
systems
•Windows: 7 Home, 7 Standard, 7 Pro, 7 Ultimate, 8/8.1 Standard, 8/8.1 Pro, 8.1 Enterprise, 10 Home/Pro/Enterprise1.
•Windows Server 2008 R2, 2012, 2012 R2, 2016 v1607.
•Ubuntu LTS: 16.04, 18.04, 20.04.
•MAC OS X 10.14: “Mojave”, 10.15 “Catalina”.
1For Windows 10, recommend i5/i7 processors with 16GB RAM and video card with 4GB or higher RAM.
Operating
system
no longer
supported
•32 Bit operating system (both Windows and Ubuntu Linux).
•Ubuntu 14.04 is no longer supported (See the reference for upgrade instruction).
•Windows Server 2008 is no longer supported (Only 2008 R2 is supported).
•MAC OS X 10.11, 10.12, 10.13 support dropped. The client will not work.