Digital Watchdog DW-BJER2U User manual

Quick Start Guide
Username: admin Password: admin
DW-BJE2U DW-BJER2U DW-BJER3U DW-BJER4U
Tel: [phone]
Technical Support Hours: 9:00AM – 8:00PM EST, Monday thru Friday
digital-watchdog.com
State of the art hyper-optimized video management platform designed for ease, speed and efficiency.
Blackjack®E-RACK — Up to 128 2.1MP Cameras (1080p True HD Resolution)
DW-BJER4U
DW-BJER2U
DW-BJE2U
DW-BJER3U
Attention: This document is intended to serve as a quick reference for initial set-up. See the DW Spectrum full manual for more information on features and functionality.
NOTE Download All Your Support Materials and Tools in One Place
1. Go to: http://www.digital-watchdog.com/support-download/
2. Search your product by entering the part number in the ‘Search byProduct’ search bar. Results for applicable part numbers will
populate automatically based on the part number you enter.
3. Click ‘Search’. All supported materials, including manuals, Quick Start Guides (QSG), software and firmware will appear in the results.

BLACKJACK E-RACK HARDWARE
SPECIFICATIONS E-RACK
B1 Power - SMPS
B2 SSD Drive Bay for OS
B3 2x USB 2.0 Ports
B4 Keyboard / Mouse Connector
B5 VGA Port (Disabled)
B6 Serial Port
B7 2x HDMI Ports (Disabled)
B8 2x Network Ports
B9 2x USB 2.0 Ports
B10 2x USB 3.0 Ports
B11 Center / LFE Out
B12 Line In
B13 Surround Out
B14 Line Out
B15 SPDIF Out
B16 Mic In
B17 Mini Display Ports
F1 Power Button
F2 Reset / Reboot System
F3 Power LED
F4 HDD LED
F5 Network 1 LED
F6 Network 2 LED
F7 Power Failure LED
F8 Overheat LED
2
Username: admin Password: admin
Default Login Information
NOTE VGA and HD outputs are DISABLED on the back of the NVR. For local monitoring connection, please use the 4x mini display ports
on the right side of the hardware (B17). Use the mini DP to DVI and DVI to HDMI convertors included in the E-Rack’s accessory box.
F1
F2
F4
F6
F8
F3
F5
F7
B1
B2 B3 B9
B10
B5 B15 B14 B17
B16B7
B4 B6 B11
B12
B13
B8
DW-BJE2U (8 Bay) DW-BJER2U (12 Bay) DW-BJER3U (16 Bay) DW-BJER4U (24 Bay) DW-BJER4U (36 Bay)
# of Cameras 128
Recording Performance 600 Mbps
CPU Intel® Core™ i7 (3rd Generation)
Memory 16GB (8 x 2 Dual Channel)
Network 2x 10/100/1000Gps RJ54 Network Ports
Network Requirements IEEE 802.3ab 1000BASE-T Gigabit Ethernet (Cameras and servers in the network must be completely isolated)
Video ATI
Video Port 4x Mini Display Ports
OS Windows® 7 64 Bit or Linux® Ubuntu® 14.04 Options
Power 600W Dual Power (1000W)
Operating Temperature 10°C - 35°C (50°F - 95°F)
External Ports 1x Keyboard / Mouse, 4x USB 2.0, 2x USB 3.0, 1x RS-232, HD Audio In & Out
RAID None RAID 5 RAID 6 RAID 6/60
HDD*60G SSD (OS)
4TB ~ 32TB
60G SSD (OS)
16TB ~ 48TB
60G SSD (OS)
24TB ~ 96TB
60G SSD (OS)
24TB ~ 144TB
60G SSD (OS)
150TB ~ 216TB
Dimensions (in) 25.5 (L) x 17.2 (W) x 3.5 (H) 25.5 (L) x 17.2 (W) x 3.5 (H) 25.5 (L) x 17.2 (W) x 5.2 (H) 26 (L) x 17.2 (W) x 7 (H) 27.5 (L) x 17.2 (W) x 7 (H)
Weight (without HDD)50 lbs 52 lbs 75 lbs 80 lbs 80 lbs
*The actual size will differ, depending on the RAID configuration. The actual size HDD with RAID6 = the total size of the HDD - 2HDD size.

Quick Start Guide
SETTING UP THE E-RACK
STEP 1:When setting up the Blackjack®E-Rack, make sure the following are in the box:
•Power Cable
•QSG
•OS Recovery USB (Emergency
Recovery)
STEP 2:1. Connect a monitor,USB mouse, and network cables (not included).
2. Connect the server to an appropriate power supply.
3. In the server’s login screen, enter username and password (admin | admin).
STEP 3: Desktop View
The server’s Network Setup Window and DW Spectrum®software will launch automatically when the server boots up.
To relaunch, double click on each of the desktop icons.
STEP 4:Logging toServer
LINUX-BASED SOFTWARE MANUAL LAUNCH To launch the DW Spectrum®Software on the Linux-Based E-Rack:
OPTION 2: Go to the dashboard on the top left side.
Search ‘DW’. Click the DW icon.
OR
OPTION 1:Double-click theDWSpectrum®desktop icon. OPTION 2: Go to ‘Start’ on
the bottom left and select DW
Spectrum™from the Start
Menu.
WINDOWS-BASED SOFTWARE MANUAL LAUNCH To launch the DW Spectrum®Software on the Windows-Based E-Rack:
OR
The DWSpectrum®client will automatically load the local server’s credentials
in the host information. Enter the server’s username and password. By default,
the server’s credentials are:
After logging in, all supported cameras on the network will
automatically populate in the client’s Display Tree.
Server IP : 127.0.0.1
USER : admin
PW : admin
•E-Rack Server
•Accessory CD (Including Manual)
•Keyboard and USB Mouse
NOTE Monitor is not included.
3
Windows 7
OPTION 1:Double-click theDWSpectrum®desktop icon.
Linux OS
Windows 7
Linux OS
Popup Notications
Calendar Search
Audio Controls
Server Health
Monitoring

4
To change the server’s network settings to Static IP, follow the instructions below.
1. Go to Network Settings from the desktop button.
2. Select ‘Wired’ from the list and click ‘Options’ at the bottom of the window.
3. Click on the ‘IPv4 Settings’tab.
4.From the drop-down menu, select connection type: DHCP or Manual (static).
5. If ‘Manual’ is selected, click ‘Add’next toAddresses.
6. Enter IP Address, Netmask, and Gateway according to
network requirements.
Contact your network administrator for more
information.
7. Add a DNS server address.
8. Click ‘Save’ to save the settings or ‘Cancel’ to return
to the Network setup page.
9. In the Network Settings main page, make sure the
Wired Status is marked as “Connected”.
NOTE The Blackjack®E-Rack’s network settings are set by default to DHCP.
1
2
3
4
5
6
7
8
STEP 5:Network Configuration - Windows
System
The E-Rack supports dual network cards so you may
setup one for external connection and one for
internal connection to the cameras to balance the bandwidth. To
change the server’s network settings to static:
1. Go to ‘Start’ and select ‘Network’ from the Windows Start
menu.
2. All connected network cards will appear in this page.
3. Click Local Area Connection and select ‘Properties’ from the
new popup window.
4. Double-Click the‘Internet Protocol Version 4’option.
5. Check the box next to ‘Use the following IP address’
6. Enter the new IP Address, Netmask, and Gateway according
to network requirements.
7. Add a DNS server address.
8. Click ‘OK’ to save the settings or ‘Cancel’ to return to the
Network setup page.
NOTE Contact your Network Administrator and ISP
for proper setup.
NOTE If you are not connecting to the Blackjack®from within the same network, you may be required to perform port forwarding on your router
to access the server.Contact your Network Administrator or Installer for additional information.
Windows 7
STEP 5:Network Configuration - Linux System
The E-Rack’s Network Setup window will open
automatically upon Linux OS
boot up.
Windows 7
Linux OS
NOTE Contact your Network Administrator and
ISP for proper setup.

Quick Start Guide
5
UPGRADING THE DW SPECTRUM®IPVMS SOFTWARE
ON LINUX E-RACK MODELS
UPGRADING THE DW SPECTRUM®IPVMS
SOFTWARE ON WINDOWS E-RACK MODELS
When installing or upgrading the DW Spectrum®software, each component of the software must
be installed separately.
To download the software, go to www.digital-watchdog.com, and search for ‘DW Spectrum’
to access the product page, documentation and software downloads.
To install the software:
1. Right-click the installation file and select “Run using Ubuntu Software Center”.
2. Enter the admin password (Default: admin).
3.Enter the following information as requested:
•Server Address: Enter ‘localhost’ to use the current server’s IP address.
•Username & Password: Username and password for the server. Default: admin / admin.
•Port: Main port associated with the server. Default port: 7001.
4. Repeat for all other software components.
To install the DW Spectrum®full software package:
1. Go to www.digital-watchdog.com and download the latest software version.
2. Double-click on the installation file to run the installation wizard.
3. Select the installation option:
a. Launch Both Server and Client Installers.
b. Launch Client Installer only.
c. Launch Server Installer only.
4. Follow the installation wizard’s instructions tocomplete the installation.
NOTE Internet connection isnecessary tocomplete the software installation properly.
NOTE When the upgrade process is complete, it is recommended to restart the server.
Windows 7
Linux OS
Windows 7
Linux OS
RAID INFORMATION
To access the E-Rack’s RAID configuration
(Not available in DW-BJE2U models):
1. During boot up, press [Ctrl] + [H]/
2. The DWSpectrum™Optimized Configuration will appear as
seen below.
3. For more information on the RAID Setup on the Blackjack
E-Rack models, visit www.lsi.com and check WEBBIOS
configuration.

6
LICENSE REGISTRATION
The Blackjack Servers come with complimentary eight (8) recording licenses. In addition,
any licenses purchased with the hardware will be found at the bottom of the Server’s
hardware, as a sixteen- digit code that needs to be activated.
OPTION 1: If your server has internet access—
1. Go to DW Menu Button > System Administrator > Licenses.
2. Select ‘Automatic Activation via Internet’ from the drop-down options.
3. Input your sixteen-digit license key.
4. Press ‘Activate License’. The system will notify you if the activation was successful.
5. If your licenses have been registered successfully, they will appear under the Active
Licenses table.
OPTION 2: If you do NOT have internet access—
1. Go to DW Menu Button > System Administrator > Licenses.
2. Select ‘Manual Activation’ from the drop-down options.
3. Copy your hardware ID. This information will be filled out automatically by your server.
4. E-mail your Hardware ID and your License Key to [email protected]v. Please allow up
to 48 hours for Digital Watchdog to reply.
5. Once provided with an Activation Key, Enter this information without altering it in the
Activation Key space and press ‘Activate Licenses’.
USER INTERFACE OVERVIEW
Help Menu
Login toServer
Screen Recording Controls
Server / Camera
Display Tree
Playback Controls
Main Menu Button
Layout Management
Camera Popup Preview
Camera Options
Time Navigation BarZoom
Popup Notications
Calendar Search
Audio Controls
Thumbnail Toggle Button
Live / Playback
Server Health
Monitoring

F1 Power Button
F2 Reset / Reboot System
F3 Power LED
F4 HDD LED
F5 Network 1 LED
F6 Network 2 LED
F7 Power Failure LED
F8 Overheat LED
Quick Start Guide
7
MANUALLY ADDING CAMERAS
Cameras can also be manually added
by right-clicking on the server icon and
choosing the ‘Add camera(s)’option Enter the camera’s IP address,
URL, or RTSP information
1
2 Check to select a range
Cameras will populate
the list automatically
5
6 Click to add all selected cameras
4 Click on the Scan button
3 Enter log-in information
USER ACCOUNTS
ADMIN CAMERA
SETTINGS
PTZ
CONTROLS
VIDEO
ARCHIVES
EXPORT
VIDEO
VIEW
LIVE VIDEO
Administrator ••••••
Advanced •••••
Viewer •••
Live Viewer •
RECORDING SCHEDULE
Select cameras and go to
“Camera Settings”
Enable Cameras to Record
Select All
Click & Drag
Pre & Post Recording
(3 isrecommended)
Recording Type
Recording Menu
Motion Menu
Copy Recording Settings
to multiple cameras

www.digital-watchdog.com
[email protected]
Tel: [phone]
Fax: [phone]
TROUBLESHOOTING TIPS
Problem Possible Solutions
My camera does not
auto-discover
1. Is the camera in the same LAN network as the Media Server?
2. Is your camera compatible with DW Spectrum®? (Refer to our website for full list of supported cameras.)
3. Is the camera updated to its latest firmware?
4. If your camera is integrated with DW Spectrum®via ONVIF, make sure ONVIF is enabled on your camera.
5. Try adding the camera manually.
6. Try rebooting the server after installation. Allow up to 30 seconds for the server to map your network and detect all supported
devices.
Videos are slow1. Are you accessing the same cameras from multiple clients? (LAN & WAN)
2. Do you have a Gigabit network? Check your network speed.
My camera appears
disconnected
1. Under camera settings, make sure the user name and password are correct.
2. Under the camera settings, use the ‘Ping’ button to make sure the camera is connected to the network properly.
3. If you can connect to the camera’s web viewer, try rebooting the camera and/or restore it to factory default.
4. Make sure your camera is using the latest firmware available.
5. Make sure that the camera is connected to the same network as the server.
6. If you are connecting to a camera that is integrated with DW Spectrum®via the ONVIF protocol (see list), make sure ONVIF is enabled.
7. Make sure your user has permissions to view that specific camera.
I can’t get playback
video from my camera
1. Do you have network connection between client and server (in case server and client are not on the same machine)?
2. Make sure your user has playback viewing permissions for the selected channel.
3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and environment.
4. On the server side, check the media server log to make sure the camera you are trying to watch has not been unexpectedly
disconnected.
I get an ‘unauthorized’
message on my
camera
1. Make sure the camera’s user name and password are properly entered in the camera’s general information under the camera
settings menu.
2. If necessary, try rebooting the camera to apply the camera’s user name and password.
Windows 7
Linux OS
Rev Date: 06/17
SYSTEM REQUIREMENTS
Minimum Specs for the DW Specturm®IPVMS Client
Windows 7 Linux OS
Processor Intel® Core i3® (4th Gen)
Video Card Intel® HD Graphics or
comparable with 1GB Memory
Resolution 1920 x 1080
RAM 4GB
Network 1Gbps
OS
Copyright © Digital Watchdog. All rights reserved.
Specications and pricing are subject to change without notice.
Windows® 7/8/10*, Windows Server
2008/2012, Ubuntu® 14.04 LTS, MAC® OS X*
* Refer to the DW Spectrum IPVMS 3.0 for
detailed information.