Dimplex BF33STP/DXP User manual

PRACTICAL USER’S GUIDE
FOR THE
ELECTRIC FIREPLACE
MODEL NUMBERS:
BF33STP/DXP
BF39STP/DXP
Valued Customer,
We are pleased that you have chosen to purchase an electric fireplace
manufactured by Dimplex North America Ltd.
Over the years, valuable memories will occur around the warmth and
comfort of your hearth. Thank you for allowing our product to be the backdrop
for those special moments.
7206360300REV01
Write Your Remote
Control Code Number
Here:
Quality checked by:

QUICK REFERENCE GUIDE FOR THE ELECTRIC
FIREPLACE
1. Prior to the first use of the fireplace verify the following:
• Are the circuit breakers for the fireplace on?
• Are the light bulbs in your fireplace loose? (to check, follow the
instructions for replacing the light bulbs under the maintenance
section of this manual)
2. The heater on your fireplace may emit a slight, harmless odor when
first used. This odor is a normal condition caused by the initial
heating of internal heater parts and will not occur again.
3. If your heater does not emit heat, ensure the large switch is on, the
wall thermostat is set above the current room temperature and any
wall switches for the unit are on. If this does not work, switch the unit
off for 5 minutes and try again. Consult operation section of your
practical users guide for further information.
4. The information regarding the model of your fireplace can be found
on the rating plate located under the logs in the lighting area.
5. If you have any technical questions regarding the operation of your
fireplace , or require service for your fireplace contact Dimplex North
America customer service at 1-888-DIMPLEX (1-888-346-7539).

CONTENTS
PAGE 1 Important Instructions
PAGE 2 Model and Serial Number
Information
PAGE 3 Bathroom Installation
PAGE 4 Operation
PAGE 5 Maintenance
PAGE 9 Accessories
PAGE 10 Warranty

IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE
When using electrical appliances, basic precautions should always be followed to reduce the
risk of fire, electric shock, and injury to persons, including the following:
1. Read all instructions before using this fireplace.
2. This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains
at least 3 feet (0.9m) from the front of the unit.
3. Extreme caution is necessary when any heater is used by or near children or invalids
and whenever the fireplace is left operating and unattended.
4. Do not operate any fireplace if the heater has malfunctioned, or if the fireplace has been
dropped or damaged in any manner.
5. Do not use outdoors
6. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage to the heater.
7. To prevent a possible fire, do not block air intake or exhaust in any manner.
8. All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will be
exposed to flammable vapors.
9. Do not modify this fireplace. Use it only as described in this manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or injury to persons.
10.Do not burn wood or other materials in this fireplace.
11.Do not strike fireplace glass.
12.Always use a certified electrician for installation.
13.Disconnect all power coming to fireplace at main service panel before performing any
cleaning, or maintenance.
14.When transporting or storing the fireplace, keep in a dry place, free from excessive
vibration and store as to avoid damage.
NOTE: Procedures and techniques that are considered important enough to emphasize
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to
the equipment
WARNING: Procedures and techniques which, if not carefully followed, will expose he user to
the risk of fire, serious injury, illness or death
1

Model Numbe
r
Serial Number
IMPORTANT INSTRUCTIONS
If you have any questions about our products please have the product model and serial
numbers available upon calling Dimplex customer service. To locate the model and serial
number labels see below.
2
Model Number
Serial Number
Firebox

Bathroom Installation
This firebox must be protected by a GFI receptacle or circuit. If receptacle is used it must be readily
accessible.
To prevent electrical shock this unit is an electrical appliance that is not watertight and must be installed
as to prevent water from entering the unit. This unit must be installed away from showers, tubs, etc.
Never locate fireplace where it may fall into a bathtub or other water containers. Keep towels and other
combustible materials 3 feet away from the front of the unit.
3
Serial Number
Model Number
Carton

HEATER CONTROL
SWITCH
OPERATION
The controls for the Electric Fireplace are located at the bottom right hand corner of the unit.
MANUAL CONTROLS
A. Main Power Switch
Main on/off switch, activates the flame effect
B. Heater Control Switch
Heater ON/OFF switch, activates the heater
C. Fan Control Switch
Fan ON/OFF switch, activates the fan (purifier).
WALL MOUNTED CONTROLS
The fireplace can be installed with wall mounted controls. These controls include wall switches
and thermostats. (see installation guide for details)
A. Wall Mounted Switches
This model may be installed such that a wall mounted switch activates the flame effect and
a wall mounted heater switch activates the heater (fan control switch on unit must be set at
ON position). A wall mounted switch can also be installed to operate the heater
independent of the flame. Fan control cannot be wired to a wall mounted switch.
B. Wall Mounted Thermostat
This unit may be installed such that a wall mounted thermostat can adjust the heat
temperature to your individual requirements. Turn the thermostat control clockwise all the
way to turn on the heater. When the room reaches the desired temperature, turn the
thermostat knob counter clockwise until you hear a click. Leave in this position to maintain
MAIN POWER
SWITCH
MANUAL CONTROLS
FIGURE 1
FIGURE 2
FAN CONTROL
SWITCH
4
OVERHEAT INDICATOR

the room temperature at this setting. For additional heat, turn the thermostat clockwise
until you hear the click again and the heater will turn on. To turn the heater off, turn the
thermostat counter clockwise all the way, and/or turn the manual heater switch on the unit
to the OFF position. Fan control switch must be on to activate heater.
THE TEMPERATURE CUTOUT SWITCH
The heater on this fireplace is protected with a safety device to prevent overheating.
Should the heater overheat, a red light (Fig. 1) will be activated and an automatic cut out
will turn the heater off. The heater will re-activate once the heater has cooled. The
overheat cutout will be triggered if the filter is dirty. Follow filter maintenance on page 8.
CAUTION
If the heater continuously resets, disconnect the power at the main service panel and call
your local dealer.
NOTE
The heater may emit a slight, harmless odor when first used. This odor is a normal
condition caused by initial heating of internal heater parts and will not occur again.
MAINTENANCE
WARNING
Disconnect all power coming to fireplace at main service panel before attempting
maintenance or cleaning to reduce risk of fire, shock or damage to persons.
NOTE
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental
burning of skin.
TOOL REQUIREMENTS
Slot screwdriver
LIGHT BULB REPLACEMENT
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental
burning of skin.
Light bulbs need to be replaced when you notice a dark section of the flame or when the
clarity and detail of the log exterior disappears. There are four bulbs under the log set
which generate the flames and embers.
LIGHT BULB REQUIREMENTS
Quantity of 4 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60
watt rating. Example: GE 60BC or Philips 60CTC.
DO NOT EXCEED 60 WATTS PER BULB.
CAUTION
When handling log only apply force to the ember bed section not directly to the logs.
HELPFUL HINTS
It is a good idea to replace all light bulbs at one time if they are close to the end of their
rated life. Group replacement will reduce the number of times you need to open the unit to
5

replace light bulbs. Long life bulbs are recommended to reduce the frequency of bulb
changes.
To access the light bulb area (BF33STP, BF39STP models)
1. Open steel curtain (remove glass doors if
applicable).
2. Remove two screws on log bracket and
set aside. (FIGURE 3)
3. Pull front edge of plastic ember bed or plastic
grate up and forward until rear tab releases from
the ledge located at the bottom of the mirror.
(FIGURE 4)
Note: Log set fits tightly into firebox, some force
may be necessary to remove.
4. Examine the bulbs to determine which bulbs
require replacement.
5. Unscrew bulbs counter clockwise.
6. Insert new bulbs.
7. Replace the log by inserting the rear tab of the
logset under the back ledge of the fireplace and push
down on the front edge of the logset until it snaps into
place. (FIGURE 4)
8. Replace log grate using two screws previously
removed.
SCREWS
6
FIGURE 3
FIGURE 4

To access the light bulb area (BF33DXP, BF39DXP models)
1. Open steel curtain (remove glass doors if applicable).
2. Remove two screws on log bracket and set aside. (FIGURE 3)
3. Pull front edge of plastic ember bed or plastic grate up and forward until rear tab
releases from the ledge located at the bottom of the mirror.
(FIGURE 4)
Note: Log set fits tightly into firebox, some force
may be necessary to remove.
4. Set logset in front of firebox.
5. Disconnect the logset LED wire harness from unit. (FIGURE 5)
6. Examine the bulbs to determine which bulbs require replacement.
7. Unscrew bulbs counter clockwise.
8. Insert new bulbs.
9. Re-connect the logset LED wire harness to the unit.
10. Replace the log by inserting the rear tab of the logset under the back ledge of the
fireplace and push down on the front edge of the logset until it snaps into place.
(FIGURE 4)
11. Replace log grate using two screws previously removed.
7
FIGURE 5
LED wire harness

PURIFIRE™ FILTER
The Purifire™ filter supplied in your fireplace is reusable and washable. The filter should
be cleaned or replaced on average once a year, or if overheat indicator lamp is activated.
To clean the filter gently tap filter on a hard surface to dislodge any loose dirt or debris, and
then clean with water. No soap or cleaning products are recommended. The filter size is
20” X 10” X 1” rated at MERV 10. If using an after market filter follow the manufacturers
recommended replacement instructions.
To replace filter:
1. Remove the 2 mounting screws from the air filter bracket.
2. Slide forward to remove the air filter bracket assembly from the firebox.
3. Slide filter out of air filter bracket.
4. Reassemble in reverse order as above.
NOTE
If after market air filter is used ensure it is installed according to the manufacturers
recommended instructions.
8
FIGURE 6

Mirror Cleaning
The mirror is cleaned in the factory during the
Assembly operation. During shipment, installation,
Handling, etc., the mirror surface may collect dust
Particles; these can be removed by buffing lightly
With a clean dry cloth.
To remove fingerprints or other marks, the mirror
can be cleaned with a damp cloth using good
quality household glass cleaner. The mirror should
be completely dried with a lint free cloth to prevent
water spots. To prevent scratching, do not use
abrasive cleaners or spray liquids on the clear door
surface.
ACCESSORIES
Please contact your local dealer for genuine Dimplex accessories. Example: Glass door
kits, brass and stainless steel trims, remote control kits, plug kits, and cabinets designed to fit
your fireplace.
9

TWO YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to the following models of your newly purchased Dimplex electric
fireplace BF33STP, BF33DXP, BF39STP, BF39DXP and to newly purchased Dimplex
fireplace surrounds (mantels) and trims. This limited warranty applies only to purchases
made in any province of Canada except for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the USA (and the District of Columbia) except for
Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only
and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole responsibility of the
owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these
States, provinces, or territories are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or conditions of merchantability or fitness
for a particular purpose) and the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty
have been tested and inspected prior to shipment and, subject to the provisions of this
warranty, Dimplex warrants such products to be free from defects in material and workmanship
for a period of 2 years from the date of the first purchase of such products.
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex
warrants such products to be free from defects in material and workmanship for a period of 1
year from the date of first purchase of such products.
The limited 2 year warranty period for products other than fireplace surrounds (mantels) and
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also
applies to any implied warranties that may exist under applicable law. Some jurisdictions do
not allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Dimplex or
its authorized service representatives) or otherwise altered. This limited warranty does further
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with an incorrect power source.
10

What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 2 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
 Dimplex will in its sole discretion either repair or replace such defective product or part
without charge. If Dimplex is unable to repair or replace such product or part, or if repair
or replacement is not commercially practicable or cannot be timely made, Dimplex may, in
lieu of repair or replacement, choose to refund the purchase price for such product or
part.
 Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
 For products other than surrounds (mantels) and trims, this 2 year limited
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,
Dimplex will be responsible for all labour and transportation associated with repairing or
replacing the product or part except as follows: (i) charges which may be levied for travel
costs incurred to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear
access to all serviceable parts of the product.
 For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the
purchaser to on-site or in-house warranty services. The purchaser is responsible for
removal and transportation of the surrounds (mantels) and trims (and any repaired or
replacement product or part) to and from the authorized dealer's or service agent's place
of business. On-site or in-home services for surrounds (mantels) and trims may be
performed at the purchaser's specific request and expense at Dimplex’s then-current
rates for such services. Dimplex will not be responsible for, and this limited warranty shall
not include, any expense incurred for installation or removal of the surrounds (mantels) or
trims or any part thereof (or any replacement product or part) including, without limitation,
all shipping costs and transportation costs to and from the authorized dealer's or service
agent's place of business and all labour costs. Such costs shall be the purchaser’s
responsibility.
11

What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
1-888-DIMPLEX
1-888-346-7539 1367 Industrial Road
Cambridge, Ontario
Canada, N1R 7G8
Approved for use in the United States and Canada