Dimplex DF3033ST User manual

Owner’s Manual
Model
DF3033ST
To view the full line of Dimplex products, please visit
www.dimplex.com
7209120100R05
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.

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Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are
considered important
enough to emphasize.
CAUTION: Procedures and
techniques which, if not
carefully followed, will result
in damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations . . . . . . . . . . . . . . . . .3
IMPORTANT INSTRUCTIONS ................4
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . .7
Site Selection and Preparation ...............7
Fireplace Installation .......................8
Operation...............................11
Maintenance.............................16
Warranty ...............................18
Replacement Parts List . . . . . . . . . . . . . . . . . . . .22

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
Model Number
Serial Number
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)

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When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
①Read all instructions before
using the electric replace.
②The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
Keep combustible materials, such
as furniture, pillows, bedding,
papers, clothes, and curtains at
least three (3) feet
(0.9 m) from the front of the unit.
③Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④Always unplug the electric
replace when not in use.
⑤Do not operate any unit with
a damaged cord or plug, or if
the heater has malfunctioned,
or if the electric replace has
been dropped or damaged in
any manner. Return heater
to authorized service facility
IMPORTANT INSTRUCTIONS
for examination, electrical or
mechanical adjustment, or repair.
⑥Do not use outdoors.
⑦ The electric replace is not
intended for use in bathrooms,
laundry areas and similar indoor
locations. Never locate heater
where it may fall into a bathtub or
other water container.
⑧Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from trafc
area and where it will not be
tripped over.
⑨To disconnect the unit, turn
the controls off, then remove the
plug from the outlet.
⑩Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑪ To prevent a possible re, do
not block air intake or exhaust
in any manner. Do not use on
soft surfaces, like a bed, where
openings may become blocked.
⑫All electrical heaters have

5
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored or
where the unit will be exposed to
ammable vapors.
⑬Do not modify the electric
replace. Use it only as described
in this manual. Any other use not
recommended by the
manufacturer may cause re,
electric shock or injury to persons.
⑭Avoid the use of an extension
cord or power bar. Extension
cords and power bars may
overheat and cause a risk of re.
If you must use an extension cord
or power bar, it must be No. 14
AWG minimum size and rated for
no less than 1875 Watts.
⑮ Do not burn wood or other
materials in the electric replace.
⑯ Do not strike the replace
glass.
⑰ Always use a certied
electrician should new circuits or
outlets be required.
⑱Always use properly
grounded, fused and polarized
outlets.
⑲Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑳When transporting or storing
the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE

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IMPORTANT INSTRUCTIONS
CAUTION: This equipment has been
tested and found to comply with the limits
for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one of the
following measures:
Reorient or relocate the receiving•
antenna.
Increase the separation between the•
equipment and receiver.
Connect the equipment into an outlet•
on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced•
radio/TV technician for help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user's authority to operate this
equipment.
This device complies with Industry
Canada licence-exempt RSS standard(s).
Operation is subject to the following
two conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
Under Industry Canada regulations, this
radio transmitter may only operate using
an antenna of a type and maximum (or
lesser) gain approved for the transmitter
by Industry Canada. To reduce potential
radio interference to other users, the
antenna type and its gain should be so
chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more
than that necessary for successful
communication.
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

7
Site Selection and Preparation
Quick Reference Guide
① Prior to the rst use of the
replace verify the following:
• Are the circuit breakers for the
unit on?
• Are the light bulbs in your
replace loose? (To check, follow
the instructions for replacing the
light bulbs under the Maintenance
section of this manual.)
② The heater on your replace
may emit a slight, harmless odor
when rst used. This odor is a
normal condition caused by the
initial heating of internal heater
parts and will not occur again.
③The information regarding the
model of your replace can be
found on the rating plate located
on the front of the unit.
!NOTE 1: A 15 Amp, 120
Volt circuit is required. A
dedicated circuit is preferred
but not essential in all cases. A
dedicated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows on a
regular basis when the heater is
operating. Additional appliances
on the same circuit may exceed
the current rating of the circuit
breaker.
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
Construction and electrical
outlet wiring must comply with
local building codes and other
applicable regulations to reduce
the risk of re, electric shock and
injury to persons.
Do not attempt to wire your own
new outlets or circuits. To reduce
the risk of re, electric shock or
injury to persons, always use a
licensed electrician.
This section provides instructions
for selecting a location and
preparing the site to install the
replace into your Dimplex mantel
surround.
Select a suitable location that1.
is not susceptible to moisture
and is away from drapes,

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Site Selection and Preparation
furniture and high trafc.
For ease of electrical hook2.
up you may wish to locate
the replace near an existing
outlet (refer to NOTE 1).
Store the replace in a safe 3.
dry and dust free location.
!NOTE: The dimensions of
the replace are 31 ½ inches
Fireplace Installation
(800 mm) wide x 22 ⅜ inches
(568 mm) high x 9 ⅛ inches
(232 mm) deep. The replace
does not require any additional
venting.
CAUTION: Clearance for
air circulation beneath the
replace insert is provided by
two (2) rubber feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
replace in a carpeted area, place
a one-piece, solid, at surface
under the replace insert. Ensure
that both of the insert’s feet rest
securely on this surface.
Mantel Installation
Install the replace assembly
into the mantel (refer to mantel
assembly instructions).
!IMPORTANT: If not using
a Dimplex mantel, the replace
must be installed in an enclosure
with the following minimum
internal/opening dimensions
(Figure 1).
New Wall Construction
Select a suitable location that1.
Figure 1
22 ¾”
(578 mm)
31 ¾”
(807 mm)
9 ½”
(241 mm)

9
Fireplace Installation
is not susceptible to moisture
and is away from drapes,
furniture and high trafc.
Place the replace in the 2.
desired location to see how it
will look in the room.
Mark the desired location3.
on the oor and store the
replace in a safe, dry and
dust free location.
Use studs to frame an4.
opening of 31 ¾ inches (807
mm) wide x 22 ¾ inches (578
mm) high x 9 ½ inches (241
mm) deep.
Option #1 - The power cord can
be lead from behind the trim and
along the wall to an outlet near
the replace.
Option #2 - A new outlet can be
installed inside the new frame
construction. Plug the unit into
a 15 Amp, 120 Volt outlet. If the
cord does not reach, you may
use an extension cord rated for a
minimum of 1875 Watts.
Option #3 - Hardwire
Wire a dedicated, properly1.
fused circuit with 120 Volt, 15
Amp rating. Allow up to eight
(8) feet (2.4 m) of service
cable for connecting power
supply to junction box on
replace when installing after
nishing wall.
CAUTION: Use two
conductor, non-metallic sheath
cable with ground wire (three
(3) wires total) for the incoming
power supply on replace inserts.
Use appropriate wire to meet
local and national electrical codes
for rated power consumption.
Remove the outer jacket and2.
strip the individual conductor
from the end.
Loosen the screw securing3.
the junction box cover and
remove the cover.
Take the cables out from the4.
junction box, loosen the two
wire twist nuts and remove
the power cord (Figure 2).
Route the power supply wire5.
through the knockout on
supplied alternative junction
Figure 2

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Fireplace Installation
box cover and secure with
a wire clamp (not supplied)
(Figure 3).
Connect the black wire (live)6.
from the unit to the black wire
from power supply (Figure 3).
Connect the white wire7.
(neutral) from the unit to the
white wire from power supply
(Figure 3).
Connect the green wire8.
(ground) from the unit to the
green wire from power supply
(Figure 3).
Place all connectors inside9.
the unit and secure the
junction box cover to unit.
Ensure that the cable clamp
grips only the jacket of
service cable.
Fireplace
Junction
Box
White wire (N)
Black wire (L)
Green wire (G) Green wire (G)
Black wire (L)
White wire (N)
120 V Power
Supply
(Breaker Panel)
Figure 3

11
Operation
Electric Fireplace Manual
Control
The manual controls for the
replace are located in the upper
right hand corner (Figure 4).
A. On/Off Switch
Supplies power to the 3-Position
Switch.
B. 3-Position Switch
Remote (left position): The
unit is operated with the remote
control.
Flame (center position): The
ame effect is turned on.
Flame & Heat (right position):
The ame effect and heater are
turned on simultaneously. When
the manual control is in the Flame
& Heat position the heater does
not run on the remote operated
thermostat.
!NOTE: When the 3-position
Figure 4
ABC
switch is in the Flame or
Flame & Heat positions, the
replace unit will not operate
with the remote control.
C. Initialization Button
Used to synchronize the remote
control with the replace.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic switch will turn the
heater off and it will not come
back on without being reset.
The temperature cutoff switch
can be reset by unplugging the
unit, waiting ve (5) minutes and
plugging the unit back in.
CAUTION: If you need
to continuously reset the
heater, unplug the unit and
call Dimplex North America
Limited at 1-888-346-7539
for technical support. Please
have your model and serial
number ready when calling.
Remote Control
The remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed
at the replace and can pass
through most obstacles (including
walls). It is supplied with 243

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Operation
independent frequencies to
prevent interference with other
units.
Battery Installation
Depress tab on the battery1.
cover on the back of the
remote control and remove
battery cover (Figure 5).
Install two (2) AAA batteries2.
into the remote control
(included).
Ensure child lock is in the3.
“unlocked” position (Figure 5).
Replace the battery cover.4.
!NOTE: When the “BAT”
symbol is present on
the remote control it is
recommended to replace the
batteries promptly, to maintain
full functionality of the remote/
replace. The remote control
has a battery backup time of
only several hours.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Figure 5
Batteries
Child Lock
Initializing/Reprogramming
the Remote Control
Plug cord into 120 Volt wall1.
outlet.
Ensure the On/Off Switch2.
located in the switch box on
the replace in the upper right
hand corner is in the
ON
position (Figure 4A).
Set the 3 Position Manual3.
Control (Figure 4B) to
the Remote position (left
position).
Press and hold the4.
Initialization Button on the unit
(Figure 4C).
While holding the Initialization5.
Button, press the Flame/
Heat On/Off button on the
remote control.
Release the Initialization6.
Button on the unit.

13
Operation
Press the Flame/Heat On/Off7.
button to turn the Flame/
Heat function on.
Frequency Interference
If the replace does not respond
properly to the remote control,
the remote operating frequency
may have to be reset. The
remote control can send another
frequency code to the remote
control reciever to eliminate
interference.
①Simultaneously press the
“Temperature Down” button and
the “Flame Speed Down” button
on the remote control (Figure 6).
②“COD” will appear in place of
the sleep timer digits.
③Release the “Temperature
Down” button and the “Flame
Speed Down” button.
④Press the Initialization Button
on the unit (Figure 4C).
⑤Press the Flame/Heat On/Off
Button button on the remote.
Your remote will now
have a different frequency
communicating with the replace.
Remote Control Functions
(All letter references are to Figure 6)
B. Set Temperature
Press Fbutton to turn replace
on.
Press Hto raise thermostat.
Press Gto lower thermostat.
Press both Hand Gto change °F
to °C.
C. Dimmer
Press the Fbutton to turn the
Flame/Heat on.
Repeatedly press the Jor Ibutton
to decrease or increase the
brightness of the upper lights.
D. Flame Speed
Press the Fbutton to turn the
Flame/Heat on.
Press the Lbutton to increase the
speed of the ame.
Press the Kto decrease the
speed of the ame.
E. Sleep Timer
The Sleep Timer automatically
shuts off the replace after a
preset time (from 30 minutes to 8
hours).
Press the Fbutton to turn the
replace on.

14 www.dimplex.com
Operation
Figure 6 - Remote Control Functions
A. Room Temperature
B. Set Temperature
C. Dimmer
D. Flame Speed Control
E. Sleep Timer
F. Flame & Heat On/Off
G. Temperature Down
H. Temperature Up
I. Dimmer Down
J. Dimmer Up
K. Flame Speed Down
L. Flame Speed Up
M. Sleep Timer Down
N. Sleep Timer Up
K
J
L
I
B
E
A
D
GC
NM
H
F
To set the sleep timer press the N
button.
Set the timer from 30 minutes
through 8 hours. The replace
will automatically turn off when
the sleep timer reaches zero (0)
minutes.
The Sleep Timer can be cancelled
at any time by pressing the M
button repeatedly until the sleep
timer displays nothing.
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of re, electric
shock or damage to persons.
F. Flame & Heat On/Off Button
Press the Fbutton to turn the
Flame/Heat function on. When
Bis higher then Athe heat will
come on. To turn the heat off,
lower the Bso that it’s setting is
lower then the A. The default
temperature setting is 72°F
(22°C).
!NOTE: When using the
remote control the heater runs
on a thermostat. Press the
Hor Gbuttons to adjust the
set temperature. Once the
desired set temperature is
reached the heater will turn off.
The heater will cycle on and

15
Operation
Figure 7
Unlocked Locked
Child Lock Tab
off to maintain the desired set
temperature.
Child Lock (Figure 7)
Depress tab on the battery1.
cover on the back of the
remote control and remove
the battery cover (Figure 5).
Move2. Child Lock tab to
the right to lock the remote
control.
Move3. Child Lock tab back to
the left to unlock the remote
control.
Replace the battery cover.4.
!NOTE: To temporarily unlock
the remote control press (in order)
Gthen Hthen I.
When the remote control’s
backlight is illuminated the Child
Lock is bypassed. When the
backlight is off the Child Lock is
re-activated.

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Maintenance
Light Bulb Replacement
Allow at least ve (5) minutes for
light bulbs to cool before touching
bulbs to avoid accidental burning
of skin.
Light bulbs need to be replaced
when you notice a dark section
of the ame or when the clarity
and detail of the log ember bed
exterior disappears. There are
three (3) bulbs under the log set,
which generate the ames and
embers, and two (2) bulbs above
the log that illuminate the log
exterior.
Lower Light Bulb Requirements
Quantity of three (3) clear
chandelier or candelabra bulbs
with an E-12 (small) socket base,
60 Watt rating. Example: GE
60BC or Philips 60 CTC.
Do not exceed 60 Watts per
bulb.
Helpful Hints: It is a good idea to
replace all light bulbs at one time
if they are close to the end of their
rated life. Group replacement will
reduce the number of times you
need to open the unit to replace
light bulbs. Care must be taken
when removing the log set as the
log set contains LED’s and wires.
Figure 8
Upper Bulbs
Log Set
Lower
Bulbs
LED
Wire Harness
Front
Glass
To access the lower light bulb
area:
Remove front glass assembly.1.
Pull the front edge of the2.
plastic ember bed or plastic
grate up and forward until the
rear tab releases from the
ledge located at the bottom of
the Partially Reective Glass
(Figure 10).
!IMPORTANT: Only handle the
log set by the ember bed.
!NOTE: Log set ts tightly
into rebox, some force may be
necessary to remove.
Set log set in front of3.
replace.
Disconnect the log set LED4.
wire harness from unit.
Gently pull the icker rod to 5.
the right as far as possible

17
Maintenance
with an E-12 (small) socket base,
15 Watt rating.
Do not exceed 15 Watts per
bulb.
To access the upper light bulb
area:
Remove front glass assembly.1.
Upper bulbs are located in2.
the upper left and upper right
corners of replace (Figure
8).
Remove the upper light cover3.
for each bulb (two (2) Philips
screws each).
Unscrew bulbs counter4.
clockwise.
Insert new bulbs.5.
Re-install upper light bracket.6.
Replace glass assembly.7.
Figure 9
Exploded view to show detail
Flicker Rod Flicker
Motor
Bulbs (3)
into the rubber bushing on the
icker motor shaft (Figure 9).
Unscrew bulbs counter6.
clockwise.
Insert new bulbs.7.
Reconnect the log set LED8.
wire harness.
Install the log set by placing9.
the front, bottom edge of the
ember bed in the track behind
the front panel. Once in
place, push down on the back
edge of the ember bed until
the rear tab snaps into place
under the Partially Reective
Glass (Figure 10).
!NOTE: Ensure the log set is
installed tightly under the back
ledge to prevent light leakage.
Replace glass assembly.10.
Upper Light Bulb Requirements
Quantity of two (2) clear
chandelier or candelabra bulbs
Back
Ledge Log
Ember Bed
Rear
Tab
Side Section
Figure 10
Front
Edge

18 www.dimplex.com
Maintenance
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the glass may
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the glass can be cleaned
with a damp cloth. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
glass surface.
Fireplace Surface
Cleaning
Use a cloth dampened with
warm water only to clean painted
surfaces of the electric replace.
Do not use abrasive cleaners.
Warranty
Products to which this limited warranty
applies
This limited warranty applies to the
following model of your newly purchased
Dimplex electric replace DF3033ST and
to newly purchased Dimplex replace
surrounds (mantels) and trims. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.
Products excluded from this limited
warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or tness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for
a period of 5 years from the date of the
rst purchase of such products as follows:
(a) a repair or replacement warranty on
defective products or parts, including

19
in-home services, for the rst 1 year
following the date of rst purchase; and (b)
thereafter, a replacement of parts warranty
on defective products and parts (with no
in-home services) for the 4 year period
commencing on the second anniversary
of rst purchase and ending on the fth
anniversary of the date of rst purchase.
Dimplex replace surrounds (mantels)
and trims covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in
material and workmanship for a period of
1 year from the date of rst purchase of
such products. Warranty services do not
include in-home services.
The above section is a summary only of
your warranty rights. Please review the
remaining provisions of this warranty
for your specic rights.
The limited 5 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
Warranty
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-
346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires
a proof of purchase of the product.
What Dimplex will do in the event of a
defect:
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 5 year limited warranty
period for products other than replace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
Limited warranty service will be•
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
For products (other than surrounds•
(mantels) and trims) for the period
ending at midnight on the rst
anniversary of the date of rst
purchase, Dimplex will in its sole
discretion either repair or replace
such defective product or part without
charge. If Dimplex is unable to
repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such

20 www.dimplex.com
Warranty
product or part. This limited warranty
entitles the purchaser to on-site or in-
home warranty services. Accordingly,
Dimplex will be responsible for all
labour and transportation costs
associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex’s
dealer or service agent; and (ii)
the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
For products (other than surrounds•
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the rst anniversary of
the rst purchase and ending at
midnight on the fth anniversary
of the date of rst purchase, this
limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to replace
such part, or if replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled to
on-site or in-home warranty services.
The purchaser shall be responsible
for all expenses incurred for the
removal of the part and installation
of the replacement part including,
without limitation, all shipping costs
and transportation costs to and from
the authorized dealer’s or service
agent’s place of business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.
For surrounds (mantels) and trims•
for the period ending at midnight
on the rst anniversary of the
date of rst purchase, Dimplex will
in its sole discretion either repair or
replace such defective surrounds
(mantels) and trims or part thereof
without charge. If Dimplex is unable
to repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part. The purchaser shall
not be entitled to on-site or in-house
services. The purchaser is responsible
for all expenses incurred for repair
or replacement of such product or
part including, without limitation, all
shipping costs and transportation costs
to and from the authorized dealer’s or
service agent’s business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.
On-site or in-home services not•
provided under this warranty may be
performed at the purchaser’s specic
request and expense at Dimplex’s
then-current rates for such services.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL