Dimplex MULTIFIRE DF3215 User manual

Service Manual
 
Model Numbers:

7400170000R02
REV PCN DATE
00 -- Aug 22/07
01 11540 Jul 28/09
02 -- Feb 15/12
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.

2
Always use a qualied technician or service agency to repair this replace.
! Procedures and techniques that are considered important enough to emphasize.
 Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
 Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.

Operation...........................................................3
Maintenance........................................................9
ExplodedPartsDiagram..............................................10
Replacement Parts List ...............................................10
WiringDiagram.....................................................11
Partially Reective Glass Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
On/OffSwitchReplacement ...........................................12
Switchboard Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Flicker Motor/Flicker Rod Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Remote Control Replacement ..........................................14
Heater Assembly/Cutout Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Cord Replacement .............................................16
TroubleshootingGuide ...............................................17

3


The manual controls for the replace are located in the upper
right hand corner (Figure 1).
 
The On/Off switch controls the electricity supply to the unit.
When the switch is in the “ I” position the unit is ON and
when the switch is in the “ O“ position the unit is OFF.
 
 The unit is operated with the
remote control.
 The ame effect is turned on.
 The ame effect and
heater are turned ON simultaneously. When the manual
control is in the position the heater does
not run on the remote operated thermostat. When the
heater is ON the red indicator light is activated on the
rebox and the fan and heater are running on low.
!When the On/Off switch is in the  and
positions, the replace unit will not operate
with the remote control.


Should the heater overheat, an automatic switch will turn the
heater off and it will not come back on without being reset.
The temperature cutoff switch can be reset by unplugging the
unit, waiting 5 minutes and plugging the unit back in.

 If you need to continuously reset the heater,
unplug the unit and call Dimplex North America Limited at
1-888-346-7539 for technical support.

The remote control has a range of approximately 50 ft.
(15.25m). It does not have to be pointed at the replace
and can pass through most obstacles (including walls). It
is supplied with 243 independent frequencies to prevent
interference with other units.

Depress tab on the battery cover on the back of the1.
remote control and remove battery cover (Figure 2).
Install two (2) AAA batteries into the remote control2.
(included).
Ensure child lock is in the “unlocked” position.3.
Replace the battery cover.4.
!When the
symbol is present on the
remote control, it is recommended to replace the
batteries promptly to maintain full functionality of the
remote control and replace. The remote control has a
battery backup time of only several hours.
Batteries must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.

Batteries
Child Lock
Unlocked Locked
Child Lock Tab

A
B
Indicator
Light
Initialization
Button
XXXXX
SERIAL No.

Plug power cord into 120 Volt wall outlet.1.
Ensure the On/Off switch, located in the switch box in the2.
replace in the upper right hand corner, is in the On (
)
position.
Set the 3-Position Switch to the3.  position (left
position).
Press and hold the initialization button on the unit.4.
While holding the initialization button, press the Flame/5.
Heat On/Off button
or the Purire™ On/Off button on
the remote control.
Release the initialization button on the unit.6.
Press the Flame/Heat On/Off button7.
to turn the Flame/
Heat function On, or press the Purire™ On/Off button
to turn the Purire™ function ON.

If the replace does not respond properly to the remote

4

control, the remote operating frequency may need to be
reset. The remote control can send another frequency code
to the remote control receiver to eliminate interference.
Simultaneously press the “1. ” button and the
“” button on the remote control.
“” will appear, on the remote display screen.
Release the “2. ” button and the “
” button.
Press and hold the initialization button on the unit.3.
Press the4.
button on the remote and release the
initialization button.
Your remote will now have a different frequency
communicating with the replace.

(All letter references are to Figure 3)

Press  button to turn the replace on.
Press Jto raise thermostat.
Press I to lower the thermostat.
Press both Jand I to change °F to °C.

I
K
M
O
Q
J

N
P
R

C



D
B
A - Room Temperature
B - Set Temperature*
C - Upper Light Level Indicator
D - Flame Speed Control
E - Slow Start/Fading Embers
Control
F - Purire™ Speed
G - Flame & Heat On/Off
H - Purire™ On/Off
I - Temperature Down*
J - Temperature Up*
K - Upper Light Dimmer Down
L - Upper Light Dimmer Up
M - Flame Speed Down
N - Flame Speed Up
O - Slow Start/Fading Embers Off
P - Slow Start/Fading Embers
On/Timer Cycle
Q - Purire™ Low Speed
R - Purire™ High Speed
* The set temperature buttons are not operational on the
DF3215NH model replaces.

Press the  button to turn the Flame & Heat on.
Repeatedly press the or K button to increase or decrease
the brightness of the upper lights.
To activate the , continue pressing until the
 bar icons are shown on the display
screen.
To shut the  off continue pressing the K button
until the  has no bar icons shown in the
display.

Press the button to turn the Flame & Heat on.
Press the N button to increase the speed of the ame.
Press the M button to decrease the speed of the ame.

The  function simulates a starting re. The
function is automatically programmed for 30 seconds and
the timer setting cannot be changed. The 
function simulates a re going out. The 
timer can be set to 1, 5 or 10 minutes.
Press the Pbutton to turn the 
function on.
Press the P button repeatedly to set the 
timer to 1, 5 or 10 minutes.
Press the O button to turn the  timer function
off.

When the  function is on, the  symbol will
ash. When off the symbol will be solid. The default setting
for the  is low speed.
Press the  button to turn the  function On.
Press the Q to decrease the speed or the R to
increase the speed.
Press the button to turn the  function off.
!To turn the Flame & Heat and Purire™ off, press
both control buttons simultaneously.

Press the  button to turn the Flame & Heat function on.
When B is higher than the heat will come on. To turn the
heat off, lower B so that it’s setting is lower than . The
default temperature setting is 72°F (22°C).
!When using the remote control the heater runs on
a thermostat. Press the J or I button to adjust B. Once
the desired set temperature is reached the heater will
turn off. The heater will cycle on and off to maintain the
desired set temperature.


If desired, depending on the season, the heater on the unit
can be disabled. The remainder of the controls will operate in
the same fashion.
To Disable - Press J and Oat the same time. The

5
temperature setting on the remote will no longer be visible.
! The heat will not work in manual controls either.
To Enable - Press Jand Qat the same time. The
temperature setting will now be visible again.

Depress tab on the battery cover on the back of the1.
remote control and remove the battery cover (Figure 2).
Move2.  tab to the right to lock the remote
control.
Move3.  tab back to the left to unlock the
remote control.
Replace the battery cover.4.
!To temporarily unlock the remote control press (in
order) I then J then K.
When the remote control’s backlight is illuminated the 
 is bypassed. When the backlight is off the 
 is re-activated.

The remote control has a range of approximately 50 ft.
(15.25m), it does not have to be pointed at the replace
and can pass through most obstacles (including walls). It
is supplied with 243 independent frequencies to prevent
interference with other units.

Depress tab on the battery cover on the back of the1.
remote control and remove battery cover.
Install 3 AAA batteries into the remote control. (Included)2.
Replace the battery cover.3.
!The remote control has a battery backup time
of 24 hours. The batteries can be removed for up
to 24 hours before the remote control will require re-
initialization.
!When the Low Battery icon is present on
the remote control it is recommended to replace the
batteries promptly, to maintain full functionality of the
remote/replace (Figure 4).
Batteries must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.

Plug power cord into 120 volt wall outlet.1.
Turn ON the electrical power at the circuit breaker.2.
Ensure the On/Off switch located inside the replace in 3.
the upper right hand corner is in the ON position.
Set the 3 position manual control to the Remote position4.
(left position).
Press and hold the initialization button on the unit.5.
While holding the initialization button, press the ame/6.
heat ON/OFF button or the Purire™ ON/OFF button
on the remote control.
Release the initialization button on the unit.7.
Press the Flame/Heat On/Off button8. to turn the
Flame/Heat function ON or press the Purire™ On/Off
button to turn the Purire™ function ON.

If the replace does not respond properly to the remote
control, the remote operating frequency may need to be
reset. The remote control can send another frequency code
to the Remote Control Receiver to eliminate interference.
Press the Flame/Heat On/Off button1. to turn the
Flame/Heat ON.
Press the ENTER button on the remote control, the2.
middle display will ash .
Use the direction buttons on the remote control to move3.
the cursor to and press ENTER.
Press and hold the initialization button on the unit.4.
Press and hold “5. ”left direction button on the
remote
control.
A descending bar graph will appear on the6.
screen.
The green indicator light will ash on the 7.
unit when the new frequency code has been
stored.
Release “8. ”left direction button on the remote
control.
Release the initialization button on the unit.9.
Press ENTER to return to the main menu.10.
Press the Flame/Heat On/Off button11. to
turn the Flame/Heat function ON or press
the Purire™ On/Off button to turn the
Purire™ function ON.

Right Direction
Button
Down Direction
Button
Sleep Timer
Purifire On/Off Button
Ambient Light Sensor
Occupancy Sensor
Flame/Heat On/Off Button
Left Direction Button
Enter Button
Up Direction Button
Remote Display
Set Temperature
Room Temperature Time of Day
Low Battery
Indicator
Batteries

6


Press the Flame/Heat On/Off button to turn the Flame/
Heat function ON. When the heater function is ON, the
icon is displayed on the remote control in the upper left hand
corner. When this icon is displayed, the red indicator light
is activated on the rebox. The default temperature setting is
72°F (22°C). Press the Flame/Heat On/Off button to turn
the Flame/Heat function OFF.
! When using the remote control the heater runs
on a thermostat. Press the +or direction keys to adjust
the set temperature. Once the desired set temperature is
reached the heater will turn OFF. The heater will cycle ON
and OFF to maintain the desired set temperature.

Press the Purire™ On/Off button to turn the Purire™
function ON. When the Purire™ function is ON and the
Heater icon is NOT displayed on the remote control, the
green indicator light is activated on the rebox. The default
setting for the Purire™ is set at low speed. Press the
Purire™ On/Off button to turn the Purire™ function
OFF.
!To turn the Flame/Heat and Purire™ ON or
OFF at the same time, press both control buttons
simultaneously.

Press the ENTER button - the middle display1. will
ash.
Use the direction buttons on the remote control to move2.
the cursor to the clock and press the ENTER button.
A day of the week will ash.3.
Use the4. left or +right direction button to select the day
of the week.
Press the5. up direction button and the hour display will
ash.
Use the6. left or +right direction button to select the hour.
Press the7. up direction button and the minute display
will ash.
Use the8. left or +right direction button to select the
minute.
Press ENTER to return to the main menu.9.

Press the ENTER button - the middle display1. will
ash.
Use the direction buttons on the remote control to move2.
the cursor to and press ENTER.
Use the3. left or +right direction button to select between
°F and °C.
Press ENTER to return to the main menu.4.

Press the Flame/Heat button1. to turn the Flame/Heat
ON.
Press the ENTER button - the middle display2. will
ash.
Use the direction buttons on the remote control to move3.
the cursor to and press ENTER.
Press the4. up direction button to turn the relight ON,
press the down direction button to turn the relight
OFF.
Press ENTER to return to the main menu.5.

Press the Flame/Heat button1. to turn the Flame/Heat
ON.
Press the ENTER button - the middle display2. will
ash.
Use the direction buttons on the remote control to move3.
the cursor to and press ENTER.
Repeatedly press the4. left or +right direction buttons to
decrease or increase the ame speed.
!The bar graph located on the top of the display
screen indicates the speed range of the ame.
Press ENTER to return to the main menu.5.

Press the Flame/Heat button1. to turn the Flame/Heat
ON.
Press the ENTER button - the middle display2. will
ash.
Use the direction buttons on the remote control to move3.
the cursor to and press ENTER.
Repeatedly press the4. left or +right direction button to
decrease or increase the brightness of the upper lights.
!The bar graph located on the top of the display
screen indicates the upper light brightness range.

When the room gets darker the upper lights dim, allowing for
a more desirable and realistic ame effect. The ambient light
sensor is located in the bottom of the remote. (Figure 4)
Press the Flame/Heat button1. to turn the Flame/Heat
ON.
Press the ENTER button - the middle display2. will
ash.
Use the direction buttons on the remote control to move3.
the cursor to and press ENTER.
Press the4. up direction button to turn the ambient light
sensor ON. Press the down direction button to turn

7
the ambient light sensor OFF.
Press ENTER to return to the main menu.5.

The slow start function simulates a starting re. The slow
start function timer is automatically programmed for 30
seconds. The slow start timer setting cannot be changed.
The fading embers function simulates a re going out.
The fading embers function timer can be set to 1, 5, or 10
minutes.
Press the ENTER button - the middle display1. will
ash.
Use the direction buttons on the remote control to move2.
the cursor to and press ENTER.
Press the3. left or +right direction button to select 1, 5,
or 10 minutes for the fading embers.
Press the4. up direction button to turn the slow start/
fading embers function ON, press the down direction
button to turn the slow start/fading embers function OFF.
Press ENTER to return to the main menu.5.
Press the Flame/Heat on/off6. button to activate the
slow start/fading embers.
!When turning the unit OFF with the slow start/
fading ember function ON, the slow start/fading ember
indicator will ash for 1 minute.

The occupancy sensor function can be programmed to turn
the replace ON when it detects movement. The occupancy
sensor is programmed to turn the replace OFF when it
doesn’t detect movement in 5, 10, or 20 minutes. The
occupancy sensor is located in the bottom of the remote.
(Figure 4) The occupancy sensor has a range of 10 feet.
Press the ENTER button - the middle display1. will
ash.
Use the direction buttons on the remote control to move2.
the cursor to and press ENTER.
Press the3. left or +right direction button to 5, 10, or 20
minutes.
Press the4. up direction button to turn the occupancy
sensor ON, press the down direction button to turn the
occupancy sensor OFF.
Press ENTER to return to the main menu.5.

Press the ENTER button - the middle display1. will
ash.
Use the direction buttons on the remote control to move2.
the cursor to and press ENTER.
Press and hold the3. up direction button for 4 – 5
seconds. The will ash when the child lock function
has been turned ON.
To turn the child lock function OFF, hold the4. down
direction button for 4 – 5 seconds.

The Purire™ includes a high efciency lter to help improve
the quality of air. When the Purire™ function is ON and the
Heater icon is NOT displayed on the remote control, the
green indicator light is activated on the rebox.
!The red indicator light overrides the green
Purire™ light.
Press the ENTER button until the middle display1.
ashes.
Press the ENTER button on the2. Purire™ function.
Press the3. left or +right direction button to select LOW
or HIGH.
Press the4. up direction button to turn the Purire™ ON,
press the down direction button to turn the Purire™
OFF.
Press ENTER to return to the main menu.5.
!The Purire™ can also be turned On/Off by
pressing the Purire™ On/Off button.

The Sleep Timer automatically shuts off the replace after a
preset time (from 30 minutes to 8 hours).
To set the sleep timer press the sleep timer1. button.
Pressing the sleep timer button repeatedly will increase2.
the sleep timer by 30 minute increments.
The replace will automatically turn OFF when the sleep 3.
timer reaches 0 minutes.
The sleep timer can be cancelled at any time by pressing4.
the sleep timer button repeatedly until the sleep
timer display disappears and the room temperature
display is shown.

The heater thermostat can be programmed to suit your
individual needs by using the INDIVIDUAL DAY SETTING.
When going through the programmable heater setting for the
rst time the display screen on the remote will read
. The programmable heater has 2 program settings (P1
and P2). Program 1 (P1) is to be used for your comfortable
room setting and Program 2 (P2) is to be used as your set
back (energy-saving) temperature. Once the heater has
been programmed and the program has been turned ON
the temperature can only be changed by either turning the
program OFF or by pressing the Flame/Heat On/Off
button. (see programming individual day setting section to
turn program OFF and/or temporary manual override section)
!When the occupancy sensor function is ON, it
will also override the programmable heater setting.

8

Light Bulbs
LED Wire
Harness
Ember
Bed
Side Section Front
Edge
Log
Ember
Bed
Back
Ledge
Rear
Tab


Upper Light Bracket
Upper Light
Screw

Before programming the heater, use the personal program
schedule below to determine which time and temperature
settings meet your schedule.
Use a pencil to be able to revise your records each time you
are required to change your program settings.
  
Time  Time 








To temporarily change the current set temperature without
affecting the current programs:
Press the Flame/Heat On/Off button1. - the display
will disappear.
Press the2. +right or left direction button to select the set
temperature.
To cancel the temporary manual override press the3.
Flame/Heat On/Off button and the programmed
settings will be reactivated.

The Individual Day setting allows the user to program
the heater thermostat to operate at a select time and
temperature for each day of the week individually.
()
Press the ENTER button - the middle display1. will
ash.
Use the direction buttons on the remote control to move2.
the cursor to .
Press and hold ENTER for 4 – 5 seconds.3. display will
ash.
Press the4. +right or left direction button to select the
day of the week. ( )
Press the5. up direction button and the hour display to
ash.
Press the6. +right or left direction button to select the
hour.
Press the7. up direction button and the minute display
will ash.
Press the8. +right or left direction button to select the
minute.
Press the9. up direction button and the set temperature
display will ash.
Press the10. +right or left direction button to select the
temperature setting.
Press the11. up direction button and the P1 indicator will
change to P2 and the hour display will ash.
Repeat steps 5 – 10 for the P2 setting.12.
Press the13. up direction button and the individual day
programmed will ash.
Press the14. +right direction button for each additional
required program day.
Repeat steps 5 – 14 for the remaining individual days.15.
Press ENTER.16.
Press the17. up direction button to turn the
programmable heater function ON and press the
down direction button to turn the programmable heater
function OFF.
Press ENTER to return to the main menu.18.
!When programmable heater function is ON the
red indicator light is illuminated on the rebox and the
display will appear on the remote control.
!Press the ENTER button at any time to exit and
return to the main menu.

9

Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.

Allow at least ve (5) minutes for light bulbs to cool before
touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
ember bed exterior disappears. There are four (4) bulbs
under the log set, which generate the ames and embers,
and two (2) bulbs above the log that illuminate the log
exterior.

Quantity of four (4) clear chandelier or candelabra bulbs with
an E-12 (small) socket base, 60 Watt rating. Example: GE
60BC or Philips 60 CTC. 
It is a good idea to replace all light bulbs at
one time if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace light bulbs. Care must be taken
when removing the Log Set as the Log Set contains LED’s
and wires.

Open the Bi-fold doors.1.
Pull the front edge of the plastic Ember Bed or plastic2.
grate up and forward until the rear tab releases from the
ledge located at the bottom of the Partially Reective
Glass.
!Only handle the Log Set by the Ember Bed.
! Log Set ts tightly into rebox. Some force may
be necessary to remove.
Set Log Set in front of rebox.3.
Disconnect the Log Set LED wire harness from unit.4.
Lift the left side of the icker rod out of the mounting 5.
bracket.
Examine the bulbs to determine which bulbs require6.
replacement.
Unscrew bulbs counter clockwise.7.
Insert new bulbs.8.
Install the left side of the icker rod into the mounting 9.
bracket.
Reconnect the Log Set LED Wire Harness.10.
Replace the Log Set by inserting the rear tab of the11.
Ember Bed under the Partially Reective Glass and
pushing down on the front edge of the Ember Bed until it
snaps into place (Figure 6).
! Ensure the Log Set is installed tightly under the
back ledge to prevent light leakage.
Close the Bi-fold doors.12.

Quantity of two (2) clear chandelier or candelabra bulbs with
an E-12 (small) socket base, 25 Watt rating. 


Open the Bi-fold doors.1.
Remove upper light bracket with a screwdriver (Figure 7)2.
Replace bulb.3.
Reassemble in the reverse order as above.4.
(Figure 8)
The Purire™ lter supplied in your replace is reusable
and washable. The lter should be cleaned or replaced on
average once a year.
To clean the lter, gently tap lter on a hard surface to
dislodge any loose dirt or debris, then clean with water. No
soap or cleaning products are recommended. The lter size
is 20 inches x 10 inches x 1 inch rated at MERV 10. If using
an after market lter follow the manufacturers recommended
replacement instructions.

Open the Bi-fold doors.1.
Remove the three (3) mounting screws from the Air Filter2.
Bracket.
Remove the Air Filter Bracket assembly from the rebox.3.
Slide Filter out of Air Filter Bracket.4.
Replace lter and reassemble in reverse order as above.5.
!If after market air lter is used ensure it is
installed according to the manufacturer’s recommended
instructions.

The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
glass may collect dust particles, these can be removed by
dusting lightly with a clean, dry cloth.
To remove ngerprints or other marks, the glass can be
cleaned with a damp cloth. To prevent scratching, do not use
abrasive cleaners or spray liquids on the glass surface.

Use a cloth dampened with warm water only to clean painted
surfaces of the electric replace. Do not use abrasive
cleaners.

Air Filter
Bracket
Mounting
Screws

10



30” Urethane Log set1. . . . . . . . . . . . . . . .0439070100RP
Flicker Motor2. . . . . . . . . . . . . . . . . . . . . .3000240200KIT
Heater Assembly3. ..................2200490600RP
Cutout4. ...........................2300200500RP
On/Off Switch5. .....................2800070700RP
Power Cord6. .......................4100040400RP
Upper & Lower Light Wire Assembly7. ....2500200200RP
Wire Harness - Receiver to Log set8. . . . .2500380100RP
Wire Harness - Receiver to Blower9. .....2500390100RP
Switchboard10. . . . . . . . . . . . . . . . . . . . . . .3000320300RP
Partially Reective Glass11. . . . . . . . . . . . .5900160700RP
Remote Control - Pre–200812. ..........3000320400RP
- Post 2008 ..........3000610100RP
Remote Control Receiver - Pre-200813. . . .3000320200RP
- Post 2008 . .3000320500RP
Flicker Rod14. .......................5900080700RP
Purire™ Filter15. . . . . . . . . . . . . . . . . . . . .0439060100RP
Fireplace Foot16. .....................8800090100RP
Steel Curtain17. ......................8800240603RP
Steel Curtain Rod18. . . . . . . . . . . . . . . . . . .8800250400RP
Bi-fold Doors Kit19. . . . . . . . . . . . . . . . . . . .6902560100RP
Bi-fold Door Replacement Pivot Kit20. .....9600330100RP
12
6
1
2
3
4
5
10
11
7
14
13
16
15
18
17
7

11

Power Cord
Heater Assembly
Flicker Motor
On/Off Switch
Remote Receiver

12


 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Slide fireplace out from mantel.1.
Lay replace on its back.2.
Remove the 10 Philips screws that attach the bottom3.
panel to the replace as shown in Figure 9. There are:
two (2) screws along the bottom edge of each side; two
(2) screws immediately behind the front trim piece, on
each side; and two (2) screws along the back, bottom
edge of the replace.
!Use caution when removing bottom panel as
there are components attached to the panel which are hard
wired within the replace chassis.
!The bi-fold doors are supported by the
bottom panel. When pulling the bottom panel away from
the chassis, do so carefully so that the doors do not get
damaged.
Carefully remove bottom panel from replace and swivel 4.
it outwards to the right so as to keep wiring connected
but allowing sufcient room to work.
Slide the bi-fold doors out of the top frame track and set5.
aside.
Disconnect the log set LED wire harness.6.
Remove the six (6) Philips screws that hold the log set7.
support bracket in place. Refer to Figure 10 for a side
view of the replace showing screw locations.
!Some replaces have these three points riveted,
if this is the case, use a 1/8 inch drill bit to drill out the rivet.
Remove the log set and set aside.8.
Referring to Figure 11, the sides of the log set support9.
bracket are aligned within the rubber extrusions of the
replace. Slide the bracket directly out the bottom of the
replace and set aside.
Slide Partially reective glass down and out the bottom of 10.
the replace.
Align sides of replacement Partially reective glass with 11.
grooves of rubber extrusions and with brick effect facing
out towards the front of the replace, slide Partially
reective glass up into the replace. The Partially
reective glass should slide into a holding track just
beneath the lter.
Slide Log Set Support Bracket back into place, the sides12.
of the bracket line up with the grooves of the rubber
extrusions (Figure 11).
Reinstall Log Set while support bracket is loose within13.
replace. The back edge of the Log Set should t under
the bottom edge of the Partially reective glass, and the
front edge of the Log Set should t in behind the top,
inside edge of the Log Set Support Bracket (Figure 6).
Install Log Set Support Bracket using the six (6) screws14.
from step 7 (or, if rivets were originally in place, use the
screws supplied with RP kit for Partially reective glass).
Reconnect the LED Wire Harness for the Log Set.15.
Reassemble the bottom panel of the replace following 16.
steps 1-5 in reverse order.

 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Remove the rebox from the mantel.1.
Remove the eight (8) Philips screws that fasten the top2.
cover to the rest of the rebox. There are: three (3)
screws on each side along the top edge; and two (2)
screws on the back along the top edge (Figure 12).

Rear view of replace

Front of
Fireplace
3 Screws to remove (per side)

Steel Curtain, Log Set and Bottom Panel removed for clarity
Partially Reective
Glass
Rubber Extrusions
Log Set
Support
Bracket These edges of bracket
slide into grooves of
extrusions

13
Flip the top panel over and rest it on the top of the3.
replace.
 Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Open the bi-fold doors and steel curtain.4.
Locate the On/Off Switch mounted on the top of the5.
replace on the right side (Figure 13) and disconnect the
two (2) wiring clips, noting their original locations.
Depress the two (2) retainer clips on the sides of the6.
switch and push the switch through the sheet metal and
into the replace display cavity. Remove from the front
of the replace
Properly orient the new switch and push it through7.
the sheet metal from inside the rebox. Push until the
retainer clips on either side of the switch snap into place.
Re-connect the two (2) wire clips to the back of the8.
switch.
Reassemble in the reverse order as above.9.

 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Remove the rebox from the mantel.1.
Remove the eight (8) Philips screws that fasten the top2.
cover to the rest of the rebox. There are: three (3)
screws on each side along the top edge; and two (2)
screws on the back along the top edge (Figure 12).
Flip the top panel over and rest it on the top of the3.
replace.
 Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Open the bi-fold doors and steel curtain.4.
Locate the Switchboard mounted on the top of the5.
replace on the right side (Figure 14) and disconnect
the one (1) wide white ribbon cable, noting its original
location.
The Switchboard is fastened to the sheet metal by6.
two (2) mounting studs, one on each side (Figure 14).
Squeeze both mounting studs clasps to release and
remove the Switchboard.
Properly orient the new Switchboard. Snap onto the7.
mounting studs and reconnect the ribbon cable as
before.
Reassemble in the reverse order as above.8.


 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.

Top Section of Fireplace
 Black wire to
Power Cord
Orange wire to
Remote Control
Receiver
Retainer Clip
On/Off
Switch

Wide white ribbon
cable to Remote
Control Receiver
Mounting
Studs (2)
Switchboard

14
Slide fireplace out from mantel.1.
Open the bi-fold doors and steel curtain.2.
Pull the front edge of the plastic ember bed or plastic3.
grate up and forward until the rear tab releases from
the ledge located at the bottom of the partially reective
glass (Figure 6).
!Only handle the log set by the ember bed.
!Log set ts tightly into rebox, some force may
be necessary to remove.
Set log set in front of replace.4.
Disconnect the log set LED wire harness from unit5.
(Figure 5).
Pull the Flicker Rod to the far right, then bend it carefully6.
to free and lift the left side out of the mounting bracket
(Figure 15).
!  When removing the Flicker Rod, damage may
occur if bent excessively. If the Flicker Rod is damaged,
replace to insure proper operation.
Remove Flicker Rod (replace and reassemble if Flicker7.
Motor does not need to be changed at this point).
Before removing the Flicker Motor, cut the Flicker Motor8.
wires (ve (5) in total) close to the Flicker Motor end with
wire cutters.
Remove the rubber bushing from the motor shaft by9.
applying needle nose pliers to the motor shaft and twist
the rubber bushing off of the motor shaft.
Remove the motor by unscrewing the two (2) Philips10.
screws that attach the motor to the mounting bracket
(Figure 15).
Discard old Flicker Motor.11.
Pick up new Flicker Motor and cut wire leads to 3 1/212.
inch long with wire cutters.
Using one of the supplied wire connectors from the13.
Replacement Part Kit, place one (1) yellow wire from the
new Flicker Motor and the yellow wire cut in step 9 into
each terminal.
Secure the wire connector by crimping the 3M symbol14.
with pliers.
Pull on end of wires to ensure a strong connection.15.
Repeat the process for the four (4) remaining wires.16.
ENSURE THAT ALL WIRES ARE PAIRED BY COLOUR
IN EACH CONNECTOR.
Properly orient and secure the replacement Flicker Motor17.
to the bracket with screws removed in step 10.
Replace rubber bushing on motor shaft.18.
Replace Flicker Rod.19.
Reassemble rebox in reverse order as above and 20.
replace in mantel.

Remote Controls require no replacement procedure,
however, a re-initialization procedure may need to be
followed. Refer to Page 3 for the Remote Initialization
procedure.
 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Remove the rebox from the mantel.1.
Remove the eight (8) Philips screws that fasten the top2.
cover to the rest of the rebox. There are: three (3)
screws on each side along the top edge; and two (2)
screws on the back along the top edge (Figure 12).
Flip the top panel over and rest it on the top of the3.
replace.
 Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Locate the Remote Control Receiver on the right side of4.
the upturned top panel (Figure 17).
Remove the one (1) white, one (1) orange, one (1) black5.
wire lead, four (4) cable connectors and the one (1)
white ribbon cable from the Remote Control Receiver as
shown in Figure 17, noting their original locations. The
four (4) cable connectors all use different sized plugs,
reinstallation will not be difcult.
!The Antenna Wire is permanently attached to the
xed daughter card of the Remote Control Receiver (Figure
17). Do not attempt to remove.

Exploded view used for clarity
Flicker Rod
Flicker
Motor
Screws
(2)
 Ensure that all
connectors have
two wires with the
same color

15
The Remote Control Receiver is fastened to the6.
underside of the top panel by seven (7) Mounting Studs,
one (1) in each corner, and three (3) down off center
as shown in Figure 16. Either squeeze each mounting
studs clasps to release, or use side cutters to cut and
remove each of the Mounting Studs on the board.
! If mounting studs are cut, replacement mounting
studs will need to be inserted through the top panel.
Replacement Mounting Studs are supplied.
Remove both ends of each cut Mounting Stud from the7.
remote control receiver and the top panel.
Properly orient the new Remote Control Receiver. Run8.
the Antenna Wire out the side of the replace as it had
been and re-connect all of the wiring connections (refer
to notes taken in step 5 and Figure 16).
Reassemble in the reverse order as above.9.


 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Remove the rebox from the mantel.1.
Remove the eight (8) Philips screws that fasten the top2.
cover to the rest of the rebox. There are: three (3)
screws on each side along the top edge; and two (2)
screws on the back along the top edge (Figure 12).
Flip the top panel over and rest it on the top of the3.
replace.
 Use caution when ipping top panel over as

Antenna
Wire
White Wire to Heater Assembly
Black Wire to
Power Cord
Orange Wire to
On/Off Switch

White ribbon cable
to Switchboard Mounting
Studs (7)
Cable Connectors (4)
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Locate the Heater Assembly in the center of the upturned4.
top panel (Figure 18).
Disconnect all six (6) wire connections at the side of the5.
Heater Assembly, noting all of their original positions.
Turn the top panel over and while supporting the Heater6.
Assembly and panel in one hand, remove the four (4)
heater mounting screws (Figure 19).
Carefully separate the Heater Assembly from the top7.
panel, as the Cutout is mounted to the Heater Assembly
(Figure 20).
Remove the Philips screw that holds the Cutout to the8.
Heater Assembly - Replace the cutout if required. Follow
wiring reference in Figure 20.
! Reassemble in reverse order from this point if
repair is complete. Continue if replacing Heater Assembly.
Remove the three (3) Mounting Brackets as shown in9.
 Heater Assembly
 Top section of replace
Screws to remove for
Heater Assembly (4)
 Mounting Brackets (3)
Cutout
White wire
to Remote
Control
Receiver
White wire from left
side of Cutout to
bottom terminal of
Heater Element

16
Figure 20. Each bracket will be attached to the Heater
Assembly by two (2) Philips screws.
Attach the Cutout to the new Heater Assembly using the10.
same screw removed in step 8.
Reattach the Heater Assembly to the top panel using the11.
four (4) screws from step 6.
Using Figure 20 as a reference, as well as notes made12.
in step 5, reconnect the six (6) wire connections between
the Heater Assembly and Remote Control Receiver.
Reattach the Top Panel to the replace using the eight 13.
(8) screws removed in step 2.
Insert replace back into mantel.14.

 Phillips Head Screwdriver
 If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top panel
to cool off to avoid accidental burning of skin.
 Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Remove the rebox from the mantel.1.
Remove the eight (8) Philips screws that fasten the top2.
cover to the rest of the rebox. There are: three (3)
screws on each side along the top edge; and two (2)
screws on the back along the top edge (Figure 12).
Flip the top panel over and rest it on the top of the3.
replace.
 Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Disconnect the two (2) wire connections leading from4.
the existing power cord. One (1) leads to the bottom
terminal of the On/Off Switch, the other leads to the
Neutral terminal on the Remote Control Receiver
Figure 21
Enlarged view of Heater Assembly and Remote Control Receiver
Long white wire
from Cutout
Black wire from front
terminal of element to P2
White wire looped from right terminal
of motor to upper terminal of element
Red wire from
motor’s upper
left terminal
to P1
Black wire from lower back
terminal of element to P4
P1 P2
P3 P4
Blue wire from
motor’s lower
left terminal
to P3
White wire
from Cutout
to top middle
terminal of
element

Live black wire
from power cord
(smooth side) to
bottom terminal
of On/Off Switch
Neutral black
wire from
power cord
(ribbed side) to
N terminal of
Remote Control
Receiver
Clamp
mounted to the underside of the Top Panel (Figure 21).
Using pliers, squeeze the sides of the plastic wire clamp5.
on the inside of the replace and push it, and the power
cord through the chassis (Figure 21).
Release clamp from power cord and remove cord from6.
replace.
Feed replacement power cord through opening in the7.
access panel and secure with clamp.
The wide blade of the power plug is designed to be10.
neutral and is connected to the cord side with ridges in
the rubber of the cord. Connect this side of the Power
Cord to the Neutral (N) terminal of the Remote Control
Receiver.
The other side of the Power Cord will have stamped11.
writing in the rubber sheath and is live. Connect this side
of the Power Cord to the bottom terminal of the On/Off
Switch.
Reassemble rebox12.
Replace rebox back into mantel and plug in.13.

17
PROBLEM CAUSE SOLUTION

Circuit breaker trips or fuse blows
when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Improper operation (Full Feature Remote) Refer to Operation Section - Check Occupancy Sensor
Settings
Remote Control has a similar frequency to
other remotes in the area.
Change the frequency of the Remote Control - See
Operation Section.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power Cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective Power Cord Replace Power Cord if cord gets hot to the touch.

Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming power from the electrical wall
socket
Check fuse/breaker panel
Defective On/Off Switch Replace On/Off Switch
Defective Remote Switchboard Replace Remote Switchboard
Fireplace does not turn on using
the Remote Control
Improper operation Refer to Operation Section
Remote Control not initialized to replace Initialize the Remote Control
Loose wiring. Check wiring connections.
Remote Control not working Install new batteries into the Remote Control. Initialize
Remote Control.
Replace Remote Control or Remote Control Receiver
where necessary. Initialize Remote Control Receiver
and Remote Control.
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Loose wiring Check wiring connections
Flame not bright or ame not vis-
ible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective Lower Light Harness Replace Lower Light Harness
Log set dim, not glowing Loose wiring connection Check wiring connections
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver
Defective Log Set Replace Log Set
Flame Shudder Defective Flicker Motor Replace Flicker Motor
Light leaking around the log set Log set not positioned properly Check log set for proper t


18
PROBLEM CAUSE SOLUTION

Heater is not turning off (Manually) Improper operation Refer to Operation Section
Defective Remote Switchboard Replace Remote Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Remote Control Receiver.
Heater is not turning on (Manually) Improper operation Refer to Operation Section
Heater has been disabled Refer to Operation Section for instructions to enable
heater.
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater Assembly
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Remote Control Receiver.
Heater is turning off after a couple
of minutes of operation
Build up of dirt/dust in the Heater Assem-
bly
Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater Assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Noise
Excessive noise with the heater on Dirty Heater Assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Grinding or excessive noise with
the heater off
Flicker rod hitting or rubbing against inter-
nal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective Flicker Motor Replace Flicker Motor