Dimplex DFG3033 User manual

Owner’s Manual
Model
DFG3033
To view the full line of Dimplex products, please visit
www.dimplex.com
7210600100R04
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.

2 www.dimplex.com
Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures
and techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ...................3
Important Instructions .........................4
Fireplace Installation .........................7
Operation .................................10
Maintenance...............................16
Warranty .................................19
Replacement Parts List ......................22

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
S E R IAL No.
MODE L
MOD.

4 www.dimplex.com
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
①Read all instructions before
using the electric replace.
②The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
③Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④Always unplug the electric
replace when not in use.
⑤Do not operate any heater
after it malfunctions. Disconnect
power at the service panel and
have the heater inspected by a
reputable electrician before reus-
ing.
⑥ Do not operate any unit with
a damaged cord or plug, or if the
heater has malfunctioned, or if
the electric fireplace has been
dropped or damaged in any man-
IMPORTANT INSTRUCTIONS
ner, contact Dimplex Technical
Service at 1-888-346-7539.
⑦Do not use outdoors.
⑧ The electric replace is not
intended for use in bathrooms,
laundry areas and similar indoor
locations. Never locate heater
where it may fall into a bathtub or
other water container.
⑨Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from trafc
area and where it will not be
tripped over.
⑩To disconnect the unit, turn
the controls off, then remove the
plug from the outlet.
⑪Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑫ To prevent a possible re, do
not block air intake or exhaust in
any manner.
⑬All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where

5
SAVE THESE INSTRUCTIONS
gasoline, paint, or ammable
liquids are used or stored.
⑭Do not modify the electric
replace. Use it only as described
in this manual. Any other
use not recommended by the
manufacturer may cause re,
electric shock or injury to persons.
⑮ Always plug heaters directly
into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
⑯ Do not burn wood or other
materials in the electric replace.
⑰ Do not strike the replace
glass.
⑱ Always use a certied
electrician should new circuits or
outlets be required.
⑲Always use properly
grounded, fused and polarized
outlets.
⑳Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉑When transporting or storing
the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE

6 www.dimplex.com
IMPORTANT INSTRUCTIONS
CAUTION: This equipment has been
tested and found to comply with the limits
for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user's authority to operate this
equipment.
This device complies with Industry
Canada licence-exempt RSS standard(s).
Operation is subject to the following
two conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
Under Industry Canada regulations, this
radio transmitter may only operate using
an antenna of a type and maximum (or
lesser) gain approved for the transmitter
by Industry Canada. To reduce potential
radio interference to other users, the
antenna type and its gain should be so
chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more
than that necessary for successful
communication.
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

7
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: To reduce the risk
of re, do not store or use gaso-
line or other ammable vapors or
liquids in the vicinity of the heater.
CAUTION: Clearance for air
circulation beneath the re-
place insert is provided by two
(2) rubber feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
replace in a carpeted area,
place a one-piece, solid, at
surface under the replace
insert. Ensure that both of the
insert’s feet rest securely on
this surface.
!NOTE: The dimensions of
the replace are 31 ½ in. (800
mm) wide x 22 ⅜ in. (568 mm)
high x 9 ⅛ in. (232 mm) deep.
The replace does not require
any additional venting.
Mantel Installation
Install the replace assembly into
the mantel (refer to mantel as-
sembly instructions).
!IMPORTANT: If not using
a Dimplex mantel, the replace
must be installed in an enclosure
with the following minimum inter-
Fireplace Installation
Figure 1
22 ¾”
(578 mm)
31 ¾”
(807 mm)
9 ½”
(241 mm)

8 www.dimplex.com
Fireplace Installation
Figure 2
Figure 3
nal/opening dimensions (Figure
1).
New Wall Construction
1. Mark the desired location on
the oor and store the re-
place in a safe, dry and dust
free location.
2. Use studs to frame an open-
ing of 31 ¾ in. (807 mm) wide
x 22 ¾ in. (578 mm) high x 9
½ in. (241 mm) deep.
Option #1 - The power cord can
be lead from behind the trim and
along the wall to an outlet near
the replace.
Option #2 - A new outlet can be
installed inside the new frame
construction. Plug the unit into a
15 Amp, 120 Volt outlet.
!NOTE 1: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not es-
sential in all cases. A dedicated
circuit will be required if, after in-
stallation, the circuit breaker trips
or fuse blows on a regular basis
when the heater is operating. Ad-
ditional appliances on the same
circuit may exceed the current
rating of the circuit breaker.
Option #3 - Hardwire
1. Wire a dedicated, properly
fused circuit with 120 Volt,
15 Amp rating. Allow up to
8 ft. (2.4 m) of service cable
for connecting power supply
to junction box on replace
when installing after nishing
wall.
CAUTION: Use two conduc-
tor, non-metallic sheath cable with
ground wire (three wires total) for
the incoming power supply on
replace inserts. Use appropriate
wire to meet local and national

9
Fireplace Installation
electrical codes for rated power
consumption.
2. Remove the outer jacket and
strip the individual conductor
from the end.
3. Loosen the screw securing
the junction box cover and
remove the cover.
4. Take the cables out from the
junction box, loosen the two
wire twist nuts and remove
the power cord (Figure 2).
5. Route the power supply wire
through the knockout on sup-
plied alternative junction box
cover and secure with a wire
clamp (not supplied) (Figure
3).
6. Connect the black wire (line)
from the unit to the line wire
from power supply (Figure 3).
Wiring
GROUND
LINE 120 V Power
Supply
(Breaker Panel)
NEUTRAL
LOGSET LED LIGHTS
7. Connect the white wire
(neutral) from the unit to the
neutral wire from power sup-
ply (Figure 3).
8. Connect the green wire
(ground) from the unit to the
ground wire from power sup-
ply (Figure 3).
9. Place all connectors inside
the unit and secure the junc-
tion box cover to unit. Ensure
that the cable clamp grips
only the jacket of service
cable.
Final Steps
Carefully pour and evenly distrib-
ute the supplied glass rock media
on the front tray of the rebox
(Figure 4). Once complete, hang
the front glass assembly on the
mounts of the rebox.

10 www.dimplex.com
Fireplace Installation
Figure 4
Front glass
Mounts
Hooks
Operation
WARNING: This electric
rebox must be properly installed
before it is used.
Manual Controls
The manual controls for the
replace are located in the upper
right hand corner (Figure 5).
A. Main On/Off Switch
Supplies power to the 3 Position
Manual Control Switch.
Figure 5
ABC
B. 3 Position Manual Control Switch
Remote (left position): The
unit is operated with the re-
mote control.
Flame (center position): The
ame effect is turned on.
Flame & Heat (right posi-
tion): The ame effect and
heater are turned on simulta-
neously. When the manual
control is in the Flame & Heat
position the heater does not
run on the remote operated
thermostat.
!NOTE: When the manual
control switch is in the Flame
or Flame & Heat positions, the
replace unit will not operate
with the remote control.

11
C. Initialization Button
Used to synchronize the remote
control with the replace.
!NOTE: The heater on your
replace may emit a slight, harm-
less odor when rst used. This
odor is a normal condition caused
by the initial heating of internal
heater parts and will not occur
again.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic switch will turn the
heater off and it will not come
back on without being reset. The
temperature cutoff switch can be
reset by unplugging the unit, wait-
ing ve minutes and plugging the
unit back in.
CAUTION: If you need to
continuously reset the heater,
Operation
unplug the unit and call Dim-
plex North America Limited at
1-888-346-7539 for technical
support. Please have your
model and serial number
ready when calling.
Remote Control
The remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed
at the replace and can pass
through most obstacles (including
walls). It is supplied with 243 in-
dependent frequencies to prevent
interference with other units.
Battery Installation
1. Depress tab on the battery
cover on the back of the
remote control and remove
battery cover (Figure 6).
2. Install two AAA batteries into
the remote control (included).
3. Ensure child lock is in the “un-
locked” position (Figure 6).
4. Replace the battery cover.
!NOTE: When the “BAT” sym-
bol is present on the remote
control it is recommended to
replace the batteries promptly,
to maintain full functionality
of the remote/replace. The
Figure 6
Batteries
Child Lock

12 www.dimplex.com
Operation
remote control has a battery
backup time of only several
hours.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Initializing/Reprogramming the
Remote Control
1. Plug cord into 120 Volt wall
outlet.
2. Ensure the Main On/Off
Switch located in the switch
box on the replace in the up-
per right hand corner is in the
ON position (Figure 5A).
3. Set the 3 Position Manual
Control (Figure 5B) to the Re-
mote position (left position).
4. Press and hold the Initializa-
tion Button on the unit (Figure
5C).
5. While holding the Initializa-
tion Button, press the Flame/
Heat On/Off button on the
remote control.
6. Release the Initialization But-
ton on the unit.
7. Press the Flame/Heat On/Off
button to turn the Flame/
Heat function on.
Frequency Interference
If the replace does not respond
properly to the remote control, the
remote operating frequency may
have to be reset. The remote
control can send another fre-
quency code to the circuit board
to eliminate interference.
1. Simultaneously press the
“Temperature Down” but-
ton and the “Flame Speed
Down” button on the remote
control (Figure 7).
2. “COD” will appear in place of
the sleep timer digits.
3. Release the “Temperature
Down” button and the “Flame
Speed Down” button.
4. Press the Initialization Button
on the unit (Figure 5C).
5. Press the Flame/Heat On/
Off Button button on the
remote.
Your remote will now have a dif-
ferent frequency communicating
with the replace.

13
Remote Control Functions
(All letter references are to Figure 7)
B. Set Temperature
Press Fbutton to turn
replace on.
Press Hto raise thermostat.
Press Gto lower thermostat.
Press both H and Gto change
°F to °C.
C. Dimmer
Press the Fbutton to turn
the Flame/Heat on.
Repeatedly press the Jor I
Figure 7 - Remote Control Functions
A. Room Temperature
B. Set Temperature
C. Dimmer
D. Flame Speed Control
E. Sleep Timer
F. Flame & Heat On/Off
G. Temperature Down
H. Temperature Up
I. Dimmer Down
J. Dimmer Up
K. Flame Speed Down
L. Flame Speed Up
M. Sleep Timer Down
N. Sleep Timer Up
K
J
L
I
B
E
A
D
GC
N
M
H
F
Operation
button to decrease or increase
the brightness of the upper
lights.
D. Flame Speed
Press the Fbutton to turn
the Flame/Heat on.
Press the L button to increase
the speed of the ame.
Press the K to decrease the
speed of the ame.
E. Sleep Timer
The Sleep Timer automatically
shuts off the replace after a

14 www.dimplex.com
Operation
preset time (from 30 minutes
to 8 hours).
Press the Fbutton to turn
the replace on.
To set the sleep timer press
the Nbutton.
Set the timer from 30 minutes
through 8 hours. The replace
will automatically turn off when
the sleep timer reaches zero
(0) minutes.
The Sleep Timer can be
cancelled at any time by
pressing the Mbutton
repeatedly until the sleep timer
displays nothing.
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of re, electric
shock or damage to persons.
F. Flame & Heat On/Off
Button
Press the Fbutton to turn
the Flame/Heat function on.
When Bis higher then Athe
heat will come on. To turn the
heat off, lower the Bso that
it’s setting is lower then the
A. The default temperature
setting is 72°F (22°C).
!NOTE: When using the
remote control the heater runs
on a thermostat. Press the
Hor Gbuttons to adjust the
set temperature. Once the
desired set temperature is
reached the heater will turn off.
The heater will cycle on and
off to maintain the desired set
temperature.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
To Disable - Press Mand Hat
the same time. The tempera-
ture setting on the remote will
no longer be visible.
!NOTE: The heat will not work
in manual controls either.
To Enable - Press Iand Kat the
same time. The temperature
setting will now be visible
again.

15
Operation
Figure 8
Unlocked Locked
Child Lock Tab
Child Lock (Figure 8)
1. Depress tab on the battery
cover on the back of the
remote control and remove
the battery cover (Figure 6).
2. Move Child Lock tab to
the right to lock the remote
control.
3. Move Child Lock tab back to
the left to unlock the remote
control.
4. Replace the battery cover.
!NOTE: To temporarily unlock
the remote control press (in
order) Gthen Hthen I.
When the remote control’s
backlight is illuminated the Child
Lock is bypassed. When the
backlight is off the Child Lock is
re-activated.

16 www.dimplex.com
Maintenance
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock
or damage to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Light Bulb Replacement
Light bulbs need to be replaced
when you notice a dark section of
the ame. There are three bulbs
under the ember bed, which gen-
erate the ames and embers, and
two bulbs above that illuminate
the rebox interior.
Lower Light Bulb Requirements
Quantity of three clear chande-
lier or candelabra bulbs with an
E-12 (small) socket base, 60 Watt
rating. Example: GE 60BC or
Philips 60 CTC. Do not exceed
60 Watts per bulb.
Helpful Hints: It is a good idea
to replace all light bulbs at one
time if they are close to the end
of their rated life. Group replace-
ment will reduce the number of
times you need to open the unit to
replace light bulbs.
CAUTION: Allow at least ve
minutes for light bulbs to cool
before touching bulbs to avoid ac-
cidental burning of skin.
1. Carefully remove the front
glass assembly. Be aware
that some of the glass media
may fall out of the tray (Figure
9).
2. Empty the tray of glass me-
dia.
CAUTION: Handle glass me-
dia with care as some pieces may
have sharp edges.
3. Lift the tray up and remove
from rebox.
4. Pull icker rod towards the
motor and bend gently to
remove the opposite end from
the support bracket (Figure
10).
5. Remove icker rod from mo-
tor (see Figure 10).
6. Unscrew bulb(s) counter
clockwise.
7. Insert new bulb(s).
8. Push icker rod back onto
motor shaft and replace op-

17
Upper bulbs
Figure 9
Flicker rod
Glass media
and tray
Front Glass
Assembly
Maintenance
Upper Light Bulb Requirements
Quantity of two clear chandelier
or candelabra bulbs with an E-12
(small) socket base, 15 Watt rat-
ing. Do not exceed 15 Watts per
bulb.
CAUTION: Allow at least ve
minutes for light bulbs to cool
before touching bulbs to avoid ac-
cidental burning of skin.
1. Carefully remove the front
glass assembly. Be aware
that some of the glass media
may fall out of the tray (Figure
9).
2. Upper bulbs are located in the
upper left and upper right cor-
ners of replace (Figure 9).
3. Remove the upper light cover
for each bulb (two (2) Philips
screws each).
4. Unscrew bulb(s) counter
clockwise.
5. Insert new bulb(s).
6. Re-install upper light bracket.
7. Replace glass assembly.
Figure 10
Exploded view to show detail
Flicker Rod Flicker
Motor
Bulbs (3)
posite end of icker rod back
into support bracket.
9. Replace media tray back into
rebox.
10. Gently pour and evenly
spread the glass media.
11. Replace glass assembly.

18 www.dimplex.com
Maintenance
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the glass may col-
lect dust particles; these can be
removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other
marks, the glass can be cleaned
with a damp cloth. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
glass surface.
Fireplace Surface Cleaning
Use a cloth dampened with warm
water only to clean painted sur-
faces of the electric replace. Do
not use abrasive cleaners.

19
Warranty
Products to which this limited warranty
applies
This limited warranty applies to the fol-
lowing model of your newly purchased
Dimplex electric replace DFG3033 and
to newly purchased Dimplex replace
surrounds (mantels) and trims. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited war-
ranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without war-
ranty or condition of any kind (including,
without limitation, any implied warranties
or conditions of merchantability or tness
for a particular purpose) and the entire risk
of as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 5 years from the date of the rst
purchase of such products as follows: (a)
a repair or replacement warranty on defec-
tive products or parts, including in-home
services, for the rst 1 year following the
date of rst purchase; and (b) thereafter, a
replacement of parts warranty on defec-
tive products and parts (with no in-home
services) for the 4 year period commenc-
ing on the second anniversary of rst pur-
chase and ending on the fth anniversary
of the date of rst purchase.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to ship-
ment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
Warranty services do not include in-home
services.
The above section is a summary only
of your warranty rights. Please review
the remaining provisions of this war-
ranty for your specic rights.
The limited 5 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or

20 www.dimplex.com
Warranty
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cam-
bridge Ontario, Canada N1R 7G8. Please
have proof of purchase, catalogue/model
and serial numbers available when calling.
Limited warranty service requires a proof
of purchase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 5 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to pro-
vide limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the rst anni-
versary of the date of rst purchase,
Dimplex will in its sole discretion either
repair or replace such defective prod-
uct or part without charge. If Dimplex
is unable to repair or replace such
product or part, or if repair or replace-
ment is not commercially practicable or
cannot be timely made, Dimplex may,
in lieu of repair or replacement, choose
to refund the purchase price for such
product or part. This limited warranty
entitles the purchaser to on-site or
in-home warranty services. Accord-
ingly, Dimplex will be responsible for all
labour and transportation costs associ-
ated with the repair or replacement of
the product or part except as follows: (i)
charges may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles (48
km) from the closest service depot of
Dimplex’s dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all service-
able parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the rst anniversary of
the rst purchase and ending at
midnight on the fth anniversary of
the date of rst purchase, this limited
warranty entitles the purchaser to re-
placement parts only without charge. If
Dimplex is unable to replace such part,
or if replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall not
be entitled to on-site or in-home war-
ranty services. The purchaser shall be
responsible for all expenses incurred
for the removal of the part and installa-
tion of the replacement part including,
without limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour costs.
Such costs shall not be the responsibil-
ity of Dimplex.
• For surrounds (mantels) and trims
for the period ending at midnight on
the rst anniversary of the date of
rst purchase, Dimplex will in its sole
discretion either repair or replace such
defective surrounds (mantels) and
trims or part thereof without charge. If