Dimplex Revillusion RBF30-FG User manual

Installation and User’s Guide
7214620200R03
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dimplex.com/sharethewarmth
Your input helps to create even
better products and experiences.
We value your feedback!
IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the
warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, visit www.dimplex.com
We value your feedback!
Models
500002388 RBF30-FG
500002389 RBF30WC-FG
500002400 RBF36-FG
500002401 RBF36WC-FG
500002398 RBF36P-FG
500002399 RBF36PWC-FG
500002410 RBF42-FG
500002411 RBF42WC-FG

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Conventions used in this manual:
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
Table of Contents
Welcome .................................................................... 3
IMPORTANT INSTRUCTIONS ................................................ 4
Technical Specifications ....................................................... 6
Electrical Rating .............................................................6
Product Reference ...........................................................6
Product Dimensions ..........................................................6
Package Contents ............................................................ 7
Installation................................................................... 8
Placement..................................................................8
Preparing the Firebox for Installation .............................................8
Installation Instructions........................................................9
Front Glass Installation .......................................................11
Electrical Installation .........................................................12
Plug Kit Installation ..........................................................14
Heater Hardware Disconnect ..................................................14
Wiring Diagram .............................................................. 15
Operation .................................................................. 16
General Operation ..........................................................16
Resetting the Temperature Cutoff Switch.........................................18
Maintenance ................................................................ 19
Remote Control Battery Replacement ...........................................19
Cleaning ..................................................................19
Troubleshooting ............................................................. 20
Warranty ................................................................... 21

3
NO NEED TO RETURN TO THE STORE
If you have questions regarding the operation of this product or if you require
service, before returning this product to the place of purchase,
Contact us at: www.dimplex.com/support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
Please have your model number and product serial number ready.
Welcome
Thank you for purchasing a Revillusion®Built-in Electric Firebox by Dimplex.
Please carefully read and save these instructions.
WARNING: Read all instructions and warnings carefully before starting installation. Failure to follow these
instructions may result in a possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers for future reference. Model and serial numbers can be found on the
label located behind the front glass of your replace.
Register your product online at www.dimplex.glendimplexamericas.com/en-ca/support/register-your-product
to ensure our customer service team can quickly acess your information when you contact us, allowing them to help
you sooner.
Model
Serial Number
Model
Serial No.
Model Number
Serial Number

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When using any electrical appliance, basic
precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons.
These precautions include:
① Read all instructions before using the
Revillusion® Built-in Electric Firebox.
DANGER: High temperatures may be generated
under certain abnormal conditions. Do not
partially or fully cover orobstruct the front of
the firebox.
② This firebox is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. The trim
around the heater outlet becomes hot during
heater operation. Keep combustible materials,
such as furniture, pillows, bedding, papers,
clothes, and curtains at least 3 feet (0.9 m) from
the front of the firebox.
③Extreme caution is necessary when the firebox
is used by or near children or invalids and
whenever the firebox is left operating and
unattended.
④Always turn off the firebox when it is not in use.
⑤Do not operate the firebox after it malfunctions,
has been dropped, or damaged in any manner.
Disconnect power at the service panel and have
the firebox inspected by a reputable electrician
before using.
⑥Do not use this firebox outdoors.
⑦Never locate the firebox where it may fall into a
bathtub or other water container.
⑧Do not insert or allow foreign objects to enter
any ventilation or exhaust opening as this may
cause an electric shock, or fire, or damage the
firebox.
⑨To prevent a possible fire, do not block air
intakes or exhaust in any manner
⑩To disconnect the heater, turn the controls to
OFF and turn off the power to the heater circuit
at the main disconnect panel.
⑪All electrical heaters have hot and arcing or
sparking parts inside. Do not use it in areas
where gasoline, paint, or flammable liquids are
used or stored.
⑫Do not modify this firebox. Use it only as
described in this manual. Any other use may
cause fire, electric shock, or injury to persons.
⑬Do not burn wood or other materials in this
firebox.
⑭Disconnect all power coming to the firebox at
the main service panel before performing any
cleaning or maintenance.
⑮When transporting or storing the firebox, keep it
in a dry place, free from excessive vibration, and
store to avoid damage.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS

5
FCC Compliance
CAUTION: This unit has been tested and found
to comply with the limits for Class B digital
device, pursuant to part15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This unit generates, uses
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference
to radio or television reception, which can be
determined by turning the unit OFF and ON,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the unit and the
receiver.
Connect the unit into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV
technician for help.
This unit complies with Part15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This unit may not cause harmful interference,
and (2) this unit must accept any interference
received, including interference that may cause
undesired operation.
FCC CAUTION: Any changes or modications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate this equipment.
IMPORTANT INSTRUCTIONS
CAUTION: Always use a qualified technician
or service agency to repair the built-in electric
firebox.
WARNING:
Remote control contains small batteries.
Keep away from children. If swallowed, seek
medical attention immediately.
Do not install battery backwards, charge, put
in re or mix with used or other battery types -
may explode or leak causing injury.

6www.dimplex.com
Electrical Rating
Voltage: 120 V 60 Hz (3-Wire), 208 V 60 Hz (4-Wire), or 240 V 60 Hz (4-Wire)
Power: 1300W at 120V (10.8 A), 1975 W at 208 V (9.5 A), 2575W at 240V (10.7 A)
Product Dimensions
Technical Specifications
RBF30-FG
RBF30WC-FG
500002388
500002389
RBF36-FG
RBF36WC-FG
500002400
500002401
RBF36P-FG
RBF36PWC-FG
500002398
500002399
RBF42-FG
RBF42WC-FG
500002410
500002411
Width 31 ⅛"
792 mm
37 ⅛"
944 mm
37 ⅛"
944 mm
43 ¼"
1098 mm
Height 26 ⅝"
676 mm
26 ⅝"
676 mm
31"
788 mm
31"
788 mm
Depth 12 ⅛"
307 mm
12 ⅛"
307 mm
12 ⅛"
307 mm
12 ⅛"
307 mm
Weight 66.5 lb
30.2 kg
74.7 lb
33.9 kg
81.1 lb
36.8 kg
88.6 lb
40.2 kg
Product Name Model/SKU Product Name UL Number Size
30" Firebox Insert 500002388 RBF30-FG
690978xxxx* 30"
30"Firebox Insert - Weathered
Concrete 500002389 RBF30WC-FG
36"Firebox Insert 500002400 RBF36-FG
690979xxxx*
36"
36"Firebox Insert - Weathered
Concrete 500002401 RBF36WC-FG
36"Firebox Insert - Portrait 500002398 RBF36P-FG 36"
Portrait
36"Firebox Insert - Portrait
Weathered Concrete 500002399 RBF36PWC-FG
42"Firebox Insert 500002410 RBF42-FG
690980xxxx* 42"
42"Firebox Insert - Weathered
Concrete 500002411 RBF42WC-FG
*where xxxx is a non-safety critical suffix
Product Reference
UL Listing File Number: E71416

7
Package Contents
Image Description Quantity
Firebox 1
Remote control 1
Owner’s Manual
IMPORTANTSAFETY INFORMATION:
Read this manual first before attempting to install or use the Revillusion™ Electric Fireplace.Always
comply with the warnings and safety instructions contained in this manual to prevent personal injury or
property damage.
Toview the full line of Dimplex products, visit www.dimplex.com
7214620100R07
Share the warmth and leave a review.
dimplex.com/sharethewarmth
Your input helps to create even better
products and experiences.
We value your feedback!
Models
RBF30 RBF30WC
RBF36 RBF36WC
RBF36P RBF36PWC
RBF42 RBF42WC
User’s and installation guide 1
Front glass 1
Glass trim 1
Plug Kit
(Power cord assembly, and 4 wire connectors) 1
Glass Hardware
Glass bracket 2
Door pin 2
Nut 2
Countersunk screw
3.5 mm x 8 mm 2
Pan head screw
3.5 mm [#6] x 8 mm 2
*Package contents are subject to change

8www.dimplex.com
Installation
Preparing the Firebox for Installation
The unit comes packed with a protective sheet covering the front of the unit. This sheet is intended to prevent
dust and debris from entering during construction. This sheet can be partially removed to complete the wiring and
unpacking and can be used to protect the replace until the nal installation is complete.
Carefully remove the packaging from around the log set. Make sure the wires from the log set are connected securely
to the grate box.
CAUTION: Handle the log set carefully. They are fragile and can crack or break if dropped.
• If permanent disconnection of the heater is required, follow steps for Heater Hardware Disconnect on page14
of this manual before installing the replace.
• If the plug kit will be used, follow the instructions on page 14 and connect the power cord before installing the
replace.
Placement
This is a zero clearance design, with the exception of the top of the unit, where any insulation and vapor barrier
should be placed a minimum of 2"(5.1cm) from the firebox.
The Revillusion®Built-in Electric Firebox does not require any special venting.
Installation in a Bathroom
If this unit is installed in a bathroom, it must be protected by a GFCI receptacle or circuit. If a receptacle is used, it
must be readily accessible.
This electrical appliance is NOT watertight. To prevent electric shock, it must be installed as to prevent water from
entering unit, or installed away from showers, tubs, etc. Never locate replace where it may fall into a bathtub or
other water container. Keep towels and other combustible materials 3 feet (0.9 m) away from the front of the unit.

9
Installation
Figure1
Installation Instructions
1. Rough-in the framing opening, following the recommended framing dimensions below.
!NOTE: The materials used for the nished surround must be cut to precise dimensions (dimensions B & C) as the
¼"(0.6cm) self-trimming ange is only to create a nished appearance.
RBF30-FG
RBF30WC-FG
500002388
500002389
RBF36-FG
RBF36WC-FG
500002400
500002401
RBF36P-FG
RBF36PWC-FG
500002398
500002399
RBF42-FG
RBF42WC-FG
500002410
500002411
Figure 1
A12 1/2" (318 mm) 12 1/2" (318 mm) 12 1/2" (318 mm) 12 1/2" (318 mm)
B30 5/8" (778 mm) 36 5/8" (930 mm) 36 5/8" (930 mm) 42 5/8" (1083 mm)
C26 3/16" (665 mm) 26 3/16" (665 mm) 30 5/8" (778 mm) 30 5/8" (778 mm)
Figure 2
D25 3/4" (654 mm) 25 3/4" (654 mm) 30 1/4" (768 mm) 30 1/4" (768 mm)
E12" (306 mm) 12" (306 mm) 12" (306 mm) 12" (306 mm)
F29 3/8" (746 mm) 35 3/8" (898 mm) 35 3/8" (898 mm) 41 1/2" (1053 mm)
G31 1/8" (792 mm) 37 1/8" (944 mm) 37 1/8" (944 mm) 43 1/4" (1098 mm)
H22 3/4" (578 mm) 22 3/4" (578 mm) 27 1/4" (691 mm) 27 1/4" (691 mm)
I26 5/8" (6764 mm) 26 5/8" (674 mm) 31" (788 mm) 31" (788 mm)
Figure 3
J54 1/4" (1378 mm) 60" (1524 mm) 60" (1524 mm) 66 1/2" (1689 mm)
K38 1/2" (978 mm) 42 1/2" (1080 mm) 42 1/2" (1080 mm) 47" (1194 mm)
L38 1/2" (978 mm) 42 1/2" (1080 mm) 42 1/2" (1080 mm) 47" (1194 mm)
Framing Dimensions
G
F
I
H
E
D
J
K
L
C
B
A
G
F
I
H
E
D
J
K
L
C
B
A
G
F
I
H
E
D
J
K
L
C
B
A
Firebox Dimensions Dimensions for Corner Installation
Figure2 Figure3

10 www.dimplex.com
Installation
2. Remove the screws that secure the electrical cover
in the top right corner at the back of the rebox to
complete the wiring.
3. Complete the wiring according to instructions in the
Electrical Installation section (pages 12–13). Reinstall
the electrical cover after completing wiring.
4. Place the rebox into the framed opening. Level with
shims if necessary.
WARNING: The built-in electric rebox must NOT be
in direct contact with any building vapor barrier or
insulation.
CAUTION: The front of the rebox must not be
recessed as this will prevent adequate airow out of
the heater.
5. Remove inner decorative side panels from the
replace (attached magnetically) by tilting the top
inwards, then pull up and out. (Figure 4)
6. Secure the rebox to the frame using the four
bendable mounting anges on the sides of the
rebox and suitable hardware (not included).
(Figure 5)
7. Reinstall the inner decorative side panels by inserting
the bottom rst, then tilting upward to place.
8. Install the front glass. (Reference page 11)
Figure4
Figure5

11
Installation
Front Glass Installation
x 2
A
x 2
B
x 1
x 1
C
C
Hardware
x 2 x 2 x 2 x 2
ABC D
x 2
D
1. Secure the glass pins to the bottom brackets of the
glass. (Figure6, hardware Aand B)
2. Secure the left (L) and right (R) brackets to the top of
the replace. (Figure 7, hardware C)
3. Align the glass pins on the glass to the holes in the
opening of the rebox. Tilt the glass upward, and
secure it to the brackets. (Figure 8, hardware D)
4. Place the magnetic glass trim. (Figure 9)
Figure 6 Figure 7
Figure 8 Figure 9

12 www.dimplex.com
Electrical Installation
Installation
WARNING:
The installation of the electric replace must comply with the applicable Local and/or National Electrical Codes
and utility requirements. Employ qualied personnel where required by law.
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the
risk of re, electric shock, or injury to persons.
CAUTION: A dedicated, properly fused 15 Amp circuit is recommended, rated for the appropriate voltage (120V,
240V). A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse blows on a regular
basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of
the circuit breaker.
General Electrical
1. All wiring must be completed prior to installing the built-in electric rebox.
2. Allow 8" (20.3 cm) of service cable for connecting power supply wire to junction box on the unit when installing
and before nishing the wall. Allow up to 4 ft (122 cm) of service cable for connecting power supply wire to
junction box when installing after nishing wall.
3. Wire a dedicated, properly fused circuit with a 15 A rating for the appropriate voltage (120 V, 240 V).
4. Secure the service cable through the electrical cover on the back of the unit and secure using a ½"approved
strain relief connector (not provided).
5. Remove the outer jacket and strip the individual conductors ½" (1.3cm) from the end.
6. Follow the following instructions for your specic installation.
7. Wiring inspection can be done from the front of the unit: remove the access panel, to the right of the controls, to
access the service cable and wires from the unit.
8. The replace can be hardwired with a wall switch. The switch must be rated for a minimum of 15 A.
!NOTE: For 120 V installation with wall switch, use a single pole, single throw (On/Off) wall switch. For 240 V
installation with wall switch, use a double pole, single throw (On/Off) wall switch.
Cord Length: 72"(183 cm)
WARNING: This heater is not intended for use with an extension cord. Plug the cord directly into an appropriate
wall receptacle. must comply with the applicable Local and/or National Electrical Codes and utility requirements.
!NOTE: The power cord installation must comply with the applicable Local and/or National Electrical Codes and
utility requirements.

13
120 V Hardwire Installation
Use 2-conductor wires with ground (3 wires total) from
the power supply (breaker panel) to the junction box on
the built-in electric rebox.
1. Pull out the 5 wires marked L1, L2, N, NH, and G
(black, red, white, blue, and green).
2. Connect the white N and blue NH wires from the unit
to the neutral wire from the power supply.
3. Terminate the red L2 wire from the unit using a wire
connector (not included).
4. Connect black L1 wire from the unit to the live wire
from the power supply.
5. Connect the green G ground wire from the unit to the
ground from the power supply.
6. Insert all the wiring back into the rebox and secure
with a cable clamp (not included).
7. Make sure all connections are tight.
FIREPL
ACE JUNCTION BOX
WHITE - N
BLACK - L1
GROUND - G
WHITE - N
BLACK - L1
GROUND - G
120 V
POWER
SUPPLY
BREAKER
PANEL
BLUE - NH
RED - L2
120 V Hardwire InstallationFigure 10
Installation
FIREPLACE JUNCTION BOX
120 V
POWER
SUPPLY
BREAKER
PANEL
RED - L2
BLACK - L1
GROUND - G
WALL
SWITCH
BLACK - L1
GROUND - G
WHITE - N
BLUE - NH
WHITE - N
240 V Hardwire Installation
Use 3-conductor wires with ground (4 wires total) from
the power supply (breaker panel) to the junction box on
the built-in electric rebox.
1. Pull out the 5 wires marked L1, L2, N, NH, and G
(black, red, white, blue, and green).
2. Connect the white N wire from the unit to the neutral
wire from the power supply.
3. Terminate the blue NH wire with a wire connector.
4. Connect the black L1 wire from the unit to the one of
the live wires from the power supply.
5. Connect the red L2 wire from the unit to the second
live wire from the power supply.
6. Connect the green G wire from the unit to the ground
from the power supply.
7. Insert all the wiring back into the rebox and secure
with a cable clamp (not included).
8. Make sure all connections are tight.
FIREPLACE JUNCTION BOX
WHITE - N
BLACK - L1
GROUND - G
WHITE - N
BLACK - L1
GROUND - G
240 V
POWER
SUPPLY
BREAKER
PANEL
RED - L2 RED - L2
BLUE - NH
120 V Wall Switch Installation
Figure 11
Figure 12 240 V Hardwire Installation
FIREPLACE JUNCTION BOX
WHITE - N
BLACK - L1
GROUND - G
WHITE - N
BLACK - L1
GROUND - G
240 V
POWER
SUPPLY
BREAKER
PANEL
RED - L2 RED - L2
BLUE - NH
WALL
SWITCH
Figure 13 240 V Wall Switch Installation

14 www.dimplex.com
HT EN
Heater Hardware Disconnect
The replace heater can be permanently disabled by
removing the electronic jumper on the main control
board.
!NOTE: Heater hardware disconnect will permanently
disable the heater and fan. Follow these instructions
only when an installation without heat is required.
Temporary disabling of the heater can be achieved
through the hidden touch controls. See “Heat
Disable” in Operation section (page 16) for
instructions.
To disconnect the heater and fan permanently:
1. Locate and remove the panel on the top left of the
unit.
2. Pull out the heater hardware disconnect jumper
labeled “HT EN”. (Figure14)
3. Reinstall the previously removed panel.
Figure 15
Installation
Plug Kit Installation
120 V Power Cord Installation
WARNING: This heater is not intended for use with an
extension cord. Plug the cord directly into an appropriate
wall receptacle.
1. In the back right corner of the unit, locate and
remove the electrical cover plate, by removing the
two securing screws.
2. Pull out the marked wires.
3. With the provided wire connectors, connect
• L1 wire from the unit to the black (L1) wire from the
power cord;
• N and NH wires from the unit to white (N) wire from
the power cord;
• G wire from the unit to green (G) wire from the
power cord;
• Install a wire connector on the L2 wire.
4. Ensure that all wire connections are tight.
5. Install the junction box cover and tighten the screws.
FIREPLACE JUNCTION BOX
WHITE - N
BLACK - L1
GROUND - G
WHITE - N
BLACK - L1
GROUND - G
120 V
POWER
SUPPLY
BREAKER
PANEL
BLUE - NH
RED - L2 1 2 0 V
POW ER
C ORD
Figure 14 120 V Power Cord Installation

15
Wiring Diagram
M
M

16 www.dimplex.com
Operation
D i sp lay
General Operation
WARNING: The Revillusion®Built-in Electric Firebox must be installed properly before it is used.
The hidden touch controls are located on the upper center of the replace.
To operate correctly, the remote control must be pointed toward the hidden touch controls. The remote control has a
range of approximately 30 ft (9 m).
!NOTE: The heating element remains hot after shutdown. When the heat is turned off, there is a 2-minute cool
down period before the fan shuts off completely.
!NOTE: The replace will retain the previously used settings after a power interruption.
Figure 16 Figure 17
Indi c at or L i g h t s

17
Standby Press to turn the unit on or put it in standby mode.
When the unit is turned back on, it will retain the previously used settings.
Flame Press to turn the ame effect on or off.
Heat
Press to turn the heat on or off.
The replace can be operated in heat only mode by turning off the ame and color
effects.
Heat Disable
Press and hold and at the same time for 2 seconds to disable or enable the heat
function. This action must be performed on the hidden touch controls.
When the heat is disabled and either the , , or is pressed, --- will appear on the
display.
Thermostat
Control
Press or to adjust the temperature setting of the thermostat.
When the temperature setting is adjusted, the set temperature will ash for 2 seconds,
then the ambient room temperature will be displayed briey.
The temperature can be set from 5°C to 37°C (41°F to 99°F).
Temperature
Display
(°C ↔ °F)
Press and hold and at the same time for 2 seconds. This action must be
performed on the hidden touch controls.
360° Light
Press repeatedly to cycle through the different lighting options:
0- Off
1- White
2- Yellow
3- Red
This feature is only available when the ame effect is on.
Light
Sensor
Press to turn the ambient light sensor on or off.
The light sensor will adjust the brightness of the replace based on the ambient light in
the room.
This feature is only available when the ame effect is on.
Flame Accents
Press repeatedly to cycle through the different ame accent options:
Yellow and red ame base ( r)
Orange ame base ( o)
Flame base off
This feature is only available when the ame effect is on.
Brightness
Press repeatedly to cycle through the brightness and icker modes:
Solid H- High Brightness
Solid L- Low Brightness
Cycle H- High Brightness with ickering
Cycle L- Low Brightness with ickering
This feature is only available when the ame effect is on.
Operation

18 www.dimplex.com
Operation
Timer
Press repeatedly until the desired number of hours of the timer is displayed. When
this function is active, the replace will turn off after a set amount of time. The timer
can be set from 30 minutes to 8 hours in intervals of 30 minutes.
To turn the timer off, press repeatedly until 0appears on the display.
While the timer is active, press once to see the time remaining.
Controls Lock
Hold and at the same time for 2 seconds to lock or unlock the hidden touch
controls. This action must be performed on the hidden touch controls.
When controls are locked, the replace can still be operated using the remote control.
Factory Reset
While the unit is in standby, hold and at the same time for 2 seconds to restore
the unit to its factory default settings. This action must be performed on the hidden
touch controls.
Resetting the Temperature Cutoff Switch
Should the heater overheat, a manual limit cut-out will turn the unit off and it will not come back on without being
reset. If the button on the unit is pressed, Er2 will be displayed on the unit. It can be reset by turning the unit off at
the main disconnect panel and waiting 5 minutes before turning the unit back on.
CAUTION: If you need to continuously reset the heater, turn the unit off at the main disconnect panel and call
technical support at: 1-888-346-7539.

19
Cleaning
Reflector Screen Cleaning
The reector screen is cleaned in the factory during the assembly operation. During shipment, installation, handling,
etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, clean the reector screen using a damp cloth. Never use abrasive cleaners.
Dry the screen completely with a lint-free cloth to prevent water spots.
Logs and Base Cleaning
Use only a damp cloth to clean painted surfaces of the replace. Do not use abrasive cleaners.
The replace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build-
up of heat and eventual damage. For this reason the heater must be inspected regularly, depending upon conditions
and at a minimum yearly intervals.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform
any other servicing.
Maintenance
Remote Control Battery Replacement
1. Remove the battery cover screw using a Philips screwdriver.
2. Slide the battery cover open.
3. Install a 3V (CR2032) lithium battery in the battery holder. The positive (+)
side of the battery faces up.
4. Close the battery cover and secure with the screw.
The battery must be recycled or disposed of properly. Check with your
Local Authority or Retailer for recycling advice in your area.
WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to
reduce the risk of re, electric shock or damage to persons.
Figure 18

20 www.dimplex.com
Troubleshooting
Problem Display Cause Solution
Fireplace does not turn on with
the manual touch controls N/A No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Fireplace does not turn on with
the remote control N/A
The batteries in the remote
control are dead or installed
incorrectly
Replace remote control battery
Ensure battery is installed with +
facing up.
Heater does not turn on
--- Heater is disabled
Press and hold and at the
same time on the hidden touch
controls for 2 seconds to disable
or enable the heat function.
H--
Heater has been permanently
disabled (Heater Hardware
Disconnect)
If installation with heat is desired,
reinstall jumper on main board if
available or purchase new main
board.
Er1 Defective/disconnected
thermistor Consult service manual.
Er2 High temperature cut-out is
activated
Ensure heater is clean and free
from obstructions. Reset breaker
and wait 5 minutes before turning
unit back on it. If error persists,
see Service Manual.
Heater does not turn off N/A
Normal operation — There is a
2-minute fan delay before heater
turns off
No action required.
Circuit breaker trips or fuse
blows when unit is turned on N/A Improper circuit current rating Install unit on a dedicated minimum 15 amp circuit.
Fireplace does not respond to
commands on the hidden touch
controls.
LOC Hidden touch controls are locked.
Hold and at the same time
for 2 seconds on the hidden touch
controls.
For more troubleshooting, consult the
Revillusion Service Manual which can be found at
www.dimplex.com/product-downloads