Dimplex IGNITE XL BOLD User manual

Installation and User’s Guide
IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the
warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, visit www.dimplex.com
7216300100R03
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Models
XLF5017-XD
XLF6017-XD
XLF7417-XD
XLF8817-XD
XLF10017-XD
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products and experiences.
We value your feedback!

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Welcome ....................................................................3
IMPORTANT INSTRUCTIONS ...................................................4
FCC Compliance ............................................................5
Technical Specifications .......................................................6
Electrical Rating .............................................................6
UL Listing ..................................................................6
Product Dimensions ..........................................................6
Package Contents ............................................................7
Installation...................................................................9
Placement..................................................................9
Preparing the Firebox for Installation ............................................10
Installation Instructions.......................................................11
Electrical Installation.........................................................14
Heater Hardware Disconnect ..................................................16
Mirrored Glass Installation ....................................................17
Media Arrangement .........................................................17
Side Glass Installation .......................................................18
Front Glass Installation .......................................................18
Operation ..................................................................19
General Operation ..........................................................19
Hidden Touch Controls.......................................................19
Remote Operation ..........................................................19
App ......................................................................19
Resetting the Temperature Cutoff Switch.........................................22
Maintenance ................................................................23
Troubleshooting .............................................................24
Wiring Diagrams .............................................................25
Warranty ...................................................................27
Conventions used in this manual:
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
Table of Contents

3
Model MOD
Serial Number
NO NEED TO RETURN TO THE STORE
If you have questions regarding the operation of this product or if you require
service, before returning this product to the place of purchase,
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
Please have your model number and product serial number ready.
QR Code label
(behind front glass)
For more information on
the Flame Connect app,
visit dimplex.com/fcapp
Welcome
Thank you and congratulations for choosing to purchase a Dimplex replace.
Please carefully read and save these instructions.
WARNING: Read all instructions and warnings carefully before starting installation. Failure to follow these
instructions may result in a possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers for future reference. Model and serial numbers can be found on the
label located behind the front glass of your replace.
Model and serial
number label
(behind front glass)

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When using any electrical appliance, basic
precautions should always be followed to reduce
the risk of re, electric shock, and injury to persons.
These precautions include:
①Read all instructions before using this electric
fireplace.
WARNING: High temperatures may be
generated under certain abnormal conditions. Do
not partially or fully cover orobstruct the front of
the fireplace.
② This fireplace is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. The trim
around the heater outlet becomes hot during
heater operation. Keep combustible materials,
such as furniture, pillows, bedding, papers,
clothes, and curtains at least 3 feet (0.9m) from
the front of the fireplace.
③ Extreme caution is necessary when the fireplace
is used by or near children or people with
disabilities and whenever the fireplace is left
operating and unattended.
④Always turn off the fireplace when it is not in use.
⑤Do not operate the fireplace after it malfunctions,
has been dropped, or damaged in any manner.
Disconnect power at the service panel and have
the fireplace inspected by a reputable electrician
before using.
⑥ Do not use this fireplace outdoors.
⑦ Never locate the fireplace where it may fall into a
bathtub or other water container.
⑧Do not insert or allow foreign objects to enter
any ventilation or exhaust opening as this may
cause an electric shock, fire, or damage to the
fireplace.
⑨ To prevent a possible fire, do not block air
intakes or exhaust in any manner.
⑩To disconnect the heater, turn the unit off with
the controls and turn off the power to the heater
circuit at the main disconnect panel.
⑪All electrical heaters have hot and arcing or
sparking parts inside. Do not use it in areas
where gasoline, paint, or flammable liquids are
used or stored.
⑫ Do not modify this fireplace. Use it only as
described in this manual. Any other use may
cause fire, electric shock, or injury to persons.
⑬Do not burn wood or other materials in this
fireplace.
⑭Disconnect all power coming to the fireplace at
the main service panel before performing any
cleaning or maintenance.
⑮ When transporting or storing the fireplace, keep
it in a dry place, free from excessive vibration,
and store to avoid damage.
⑯ Always use a qualified technician or service
agency to repair this fireplace.
!NOTE: Changes or modifications not
expressly approved by the party responsible
for compliance could void user’s authority to
operate the equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS

5
FCC Compliance
CAUTION: This unit has been tested and found
to comply with the limits for Class B digital
device, pursuant to part15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This unit generates, uses
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference
to radio or television reception, which can be
determined by turning the unit OFF and ON,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the unit and the
receiver.
Connect the unit into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV
technician for help.
This unit complies with Part15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This unit may not cause harmful interference,
and (2) this unit must accept any interference
received, including interference that may cause
undesired operation.
FCC CAUTION: Any changes or modications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate this equipment.
IMPORTANT INSTRUCTIONS
WARNING: This product can expose you to
chemicals including nickel which is known to
the State of California to cause cancer. For more
information, visit www.P65Warnings.ca.gov

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UL Listing
File Number: E71416
Model Reference
XLF5017-XD 6911580000
XLF6017-XD 6911590000
XLF7417-XD 6911600000
XLF8817-XD 6911610000
XLF10017-XD 6911620000
Electrical Rating
Voltage: 120 V (3-Wire) or 240 V (4-Wire)
Power: 1500W at 120V, 2500W at 240V
Product Dimensions
2323 77//88""
[607mm][607mm]
1111 33//88""
[289mm][289mm]
18"18"
[456mm]456mm]
4433//88""
[112mm]112mm]
Technical Specifications
Model A
XLF5017-XD 49" 1246 mm
XLF6017-XD 61 5/8"1565 mm
XLF7417-XD 74 1/8"1883 mm
XLF8817-XD 86 11/16"2202 mm
XLF10017-XD 99 1/4"2521 mm
A

7
Package Contents
Image Description Quantity
XLF5017-XD XLF6017-XD XLF7417-XD XLF8817-XD XLF10017-XD
Firebox 1 1 1 1 1
Front Glass 1 1 1 1 1
Mirrored
Glass 11111
Side Glass 2 2 2 2 2
Closed Side
Trim 22222
Open Side
Trim 22222
Mirrored
Glass Bracket
(lengths may
vary)
22333
Bag of Small
Acrylic
Crystals
11111
Large
Acrylic
Crystals
56779
Extra-Large
Acrylic
Crystals
34567

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Package Contents
Image Description XLF5017-XD XLF6017-XD XLF7417-XD XLF8817-XD XLF10017-XD
Driftwood 6 8 9 10 11
Remote
Control 11111
User’s and
Installation
Guide
11111
Do not dispose of the suction cup
after installation. Keep it in a secure
location as it will be helpful for
maintenance and service of the unit.
Suction Cup 1 1 1 1 1
Hardware Kit
Mounting
Brackets 44666
Front Glass
Brackets 12222
1" Wood
Screws 44466
Black
M3x10
Screws
11 14 14 18 18
Bubble
Level 11111

9
Placement
!NOTE: It is recommended that the bottom of the unit be mounted between 5" (13cm) and 40" (102cm) from the
ground to maintain an optimized viewing angle of the ame.
WARNING: The top of the replace must be installed a minimum of 24" (61cm) from the ceiling.
The replace must be installed a minimum of 5" (13cm) from the ground.
Installation in a Bathroom
If this unit is installed in a bathroom, it must be protected by a GFCI receptacle or circuit. If a receptacle is used, it
must be readily accessible.
This electrical appliance is NOT watertight. To prevent electric shock, it must be installed as to prevent water from
entering unit, or installed away from showers, tubs, etc. Never locate replace where it may fall into a bathtub or
other water container.
Wi-Fi
For installations where the use of the Flame Connect app is desired, ensure the replace is located within range of a
Wi-Fi network.
Installation Recommendations for Overhanging Objects
For overhanging temperature-sensitive objects, such as a television, a mantel, or artwork, always follow the
recommendations provided by its manufacturer for installation over a heater.
!NOTE: Using normal heat mode, surfaces 7" (18cm) above the replace will not exceed 40° C, as long as
installation procedures are followed and heater inlet and outlet are not obstructed.
Installation

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Installation
Preparing the Firebox for Installation
!NOTE: For multi-unit installation, refer to instructions provided with the accessory
kit (XLFXDLINK, sold separately).
1. Remove packing support brackets by removing the 2 screws on the top and on the
1 screw on the bottom of each bracket. (Figure1) These brackets and screws can
be discarded.
2. Install the desired side trim option on each side of the rebox. Install the side panel
using 7 black screws.
• For open sides, select the open side trim. (Figure2)
• For closed sides, install the closed side trim. (Figure3) Do not install the side glass
panels in this conguration.
• For multi-unit installations, remove side panels on adjoining sides by removing the
9 screws. (Figure4) Do not install any trim or side glass on adjoining sides.
Figure2 Figure3
Figure4
Figure5
Figure 6 Figure 7
Figure1
3. Install the optional power cord accessory if desired,
following the instructions in the Electrical Installation section
(p.15). (XLFXDPLUG, sold separately)
4. If a permanently heat-disabled installation is desired, follow
the instructions to disable the heater in the Permanent Heat
Disable section (p.16).
5. Carefully lay the rebox on its back and install the mounting
brackets to the top and bottom of the rebox with the black
screws provided. (Figure5)
!NOTE: There are 4 mounting brackets for
XLF5017-XD and XLF6017-XD units (Figure6), and 6
mounting brackets for XLF7417-XD, XLF8817-XD and
XLF10017-XD units. (Figure7)
!NOTE: The mounting brackets are equipped with slots to
allow small adjustments to t the framing. Ensure all the
brackets are aligned.

11
Installation Instructions
!NOTE: Two people are required for installation.
1. Prepare a wall with a framed opening, following the
dimensions in the table below. The dimensions are the same
for front, corner, and bay installations.
Framing Dimensions
Model Width Height Depth
(minimum)
A B C
XLF5017-XD 49 "
1257 mm
24 ¼"
616 mm
11 "
295 mm
XLF6017-XD 62 ¼"
1581 mm
XLF7417-XD "
1895 mm
XLF8817-XD 87 316"
2215 mm
XLF10017-XD "
2534 mm
Custom
Length
Add widths
of units used
CAUTION: This replace is NOT load-bearing. Ensure the
opening for the replace is framed in such a way that the
weight of the building materials will not create pressure on
the top of the replace.
!NOTE: Wiring is located at the top right back corner of the
rebox. Plan the framing to allow routing the power cable to
this location.
Front Installation
Left/Right Corner Installation
Bay Installation
Figure 8
Figure 9 Figure 10
Installation
A
B
C
CAB
AB
C

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2. Lift the rebox into the opening in the frame using the
handles on the back of the replace.
!NOTE: Ensure the instructions for Preparing the
Firebox for Installation (p. 10) have been completed
prior to installation.
3. Remove the screws that secure the electrical cover to
complete the wiring. (Figure11)
4. Complete the wiring according to instructions in the
Electrical Installation section (pages 14–15). Reinstall
the electrical cover after completing wiring.
5. Level the rebox. A bubble level is included in the
hardware kit provided.
6. For multi-unit installations, install the joining brackets
between adjoining replaces. (Figure12)
Mounting brackets
(center brackets not present on
XLF5017-XD and XLF6017-XD units)
Adjoining brackets for
multi-unit installations
(included in XLFXDLINK,
sold separately)
Electrical CoverElectrical Cover
Figure 12
Installation
Figure 11
7. Secure the mounting brackets to the framing on
both the top and bottom using the provided wood
screws. (Figure13) The mounting brackets will
prevent the rebox from shifting in the framing.
8. Install nishing material up to the trim.
(Figures14 and 15)
CAUTION: Do not drill into rebox housing.
9. Finish the installation using the nishing materials
of your choice.
10. Complete the installation using the instructions in
the following sections: Mirrored Glass Installation
(p.17), Arranging Media (p.17), Front Glass
Installation (p.18), and Side Glass Installation
(p.18).
Figure 13

13
Figure 14
Figure 15
Installation

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Electrical Installation
WARNING: The installation of the electric replace must comply with the applicable Local and/or National
Electrical Codes and utility requirements.
CAUTION: A dedicated, properly fused 15 Amp circuit is recommended, rated for the appropriate voltage (120V,
240V). A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse blows on a regular
basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of
the circuit breaker.
!NOTE: If required, the service cable can be secured through the electrical cover using a ½" (1.3cm) approved
strain relief connector.
120 V Hardwire Installation (Figure16)
WARNING: Use the appropriate wire to meet local and national electrical codes for rated power consumption.
1. Cut the wire to an appropriate length.
2. Connect the black L1 wire from the unit to the live wire from the power supply with a wire connector.
3. Connect the white N wire from the unit to the neutral wire from the power supply with a wire connector.
4. Connect the green G wire from the unit to the ground wire from the power supply with a wire connector or attach the
grounding wire to the cover with the provided grounding screw, by placing the wire in between screw and lock washer
and tighten.
5. Ensure all wire connections are tight.
Figure 16
FIREPLACE JUNCTION BOX
120 V
POWER
SUPPLY
(BREAKER
PANEL)
WHITE - N
RED
–
L2
WHITE – N
BLACK – L
BLACK – L1
FIREPLACE JUNCTION BOX
240 V
POWER
SUPPLY
(BREAKER
PANEL)
WHITE - N
RED
–
L2
RED
–
L2
WHITE – N
BLACK – L
BLACK – L1
GREEN
-
G
GREEN
-
G
GREEN
-
G
GREEN
-
G
Installation
120V Installation—Wall Switch (Figure17)
!NOTE: Use a single pole, single throw (On/Off) wall switch that is rated for a minimum of 15 amps.
WARNING: Use the appropriate wire to meet local and national electrical codes for rated power consumption.
1. Cut the wire to an appropriate length.
2. Connect the black L1 wire from the unit to the live wire from the main power through the wall switch, ensuring all live
connections are connected with a wire connector.
3. Connect the white N wire from the unit to the neutral wire from the power supply with a wire connector.
4. Connect the green G wire from the unit to the ground wire from the power supply with a wire connector or attach the
grounding wire to the cover with the provided grounding screw, by placing the wire in between screw and lock washer
and tighten.
5. Ensure all wire connections are tight.
Figure 17
FIREPLACE JUNCTION BOX
120 V
POWER
SUPPLY
(BREAKER
PANEL)
WHITE - N
BLACK – L1
WHITE – N
BLACK – L
WALL
SWITCH
RED
–
L2
GREEN
-
G
GREEN
-
G

15
Optional Plug Kit (XLFXDPLUG, sold separately)
WARNING: Power cord option is only suitable for 120V installations.
1. Remove the 3 screws that hold the electrical cover plate.
2. Connect the black L1 wire from the unit to the black wire of the plug kit.
3. Connect the white N wire from the replace to the white wire from the plug kit.
4. Connect green G wire from the replace to the green wire from the plug kit.
5. Ensure all wire connections are tight.
6. Secure the power cord’s pre-installed cover plate using the screws removed when removing the electrical cover plate.
The previously removed electrical cover plate can be disposed of.
WARNING: This heater is not intended for use with an extension cord. Plug the cord directly into an appropriate
wall receptacle.
FIREPLACE JUNCTION BOX
120 V
POWER
SUPPLY
(BREAKER
PANEL)
WHITE - N
RED
–
L2
WHITE – N
BLACK – L
BLACK – L1
FIREPLACE JUNCTION BOX
240 V
POWER
SUPPLY
(BREAKER
PANEL)
WHITE - N
RED
–
L2
RED
–
L2
WHITE – N
BLACK – L
BLACK – L1
GREEN
-
G
GREEN
-
G
GREEN
-
G
GREEN
-
G
Figure 18
240V Hardwire Installation (Figure18)
You will need a 4-wire240 V supply (L1, L2, Neutral, and Ground).
WARNING: Use the appropriate wire to meet local and national electrical codes for rated power consumption.
1. Connect the black L1 wire from the unit to the L1 wire from the power supply with a wire connector.
2. Connect the red L2 wire from the unit to the L2 wire from the power supply with a wire connector.
3. Connect the white N wire from the unit to the neutral wire from the power supply.
4. Connect the green G wire from the unit to the ground wire from the power supply with a wire connector or attach the
grounding wire.
5. Ensure all wire connections are tight.
Installation

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Heater Hardware Disconnect
The replace heater can be permanently disabled by removing the electronic jumper on the main control board.
!NOTE: Heater hardware disconnect will permanently disable the heater and fan. Follow these instructions only
when an installation without heat is required. Temporary disabling of the heater can be achieved through the
hidden touch controls. See “Heat Disable” in Operation section (p.20) for instructions.
To disconnect the heater and fan permanently:
1. Locate the main control board. The heater hardware disconnect jumper location is labeled
“Heater Disable”. (Figure19)
2. Pull out the heater hardware disconnect jumper.
Heater Disable
Figure 19
Installation
Heater Hardware
Disconnect Jumper

17
Media Arrangement
For best results when using the supplied media, arrange
as follows:
1. Evenly disperse the small crystals to entirely cover the
media bed.
2. Place the driftwood pieces across the crystals.
3. Place the large and extra-large crystals as desired
over the smaller crystals and beside the driftwood.
It is possible to use custom media ornaments to decorate
your rebox. The custom media must t easily without
scratching the glass or bowing the media bed, and must
not be composed of sand or liquid, which could interfere
with the safety of the rebox.
Mirrored Glass Bracket
Screws
Figure 20
Figure 21
Figure 22
Installation
Mirrored Glass Installation
1. Attach the provided suction cup to the reective
side of the mirrored glass. Ensure the suction cup is
securely attached.
2. Using the suction cup to assist, lift the mirrored glass
and place it into the bottom slot at an angle.
3. Tilt the mirrored glass into a vertical position.
(Figure20)
4. Install the mirrored glass brackets to hold the glass in
place using the provided black screws. (Figure21)
CAUTION: Ensure the mirrored glass does not fall
forward while the mirrored glass mounting brackets
are being installed.
5. Remove the suction cup and clean any ngerprints or
debris off the glass with a non-abrasive glass cleaner.
!NOTE: Do not dispose of the suction cup! Keep it in a
secure location, as it may be needed for maintenance
and service on this replace.

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Front Glass Brackets
Figure 23
Figure24
Figure25
Installation
Side Glass Installation
1. Ensure the matte side of the upper black trimming is
oriented toward the inside.
2. Insert the top of the glass panel into the upper slot.
3. Carefully tilt it toward the inside until it is in the vertical
position. Once in place, it will drop into the correct
position. (Figure23)
4. Repeat on the other side for bay installations.
Front Glass Installation
1. Ensure there are no debris or nger prints on the
mirrored glass, inner sides of the side glass, or on the
inner side of the front glass before you begin.
2. Attach the provided suction cup to the outer side of
the front glass. Ensure the suction cup is securely
attached.
3. Using the suction cup to assist, lift the glass and place
it into the bottom slot at an angle.
4. Tilt the glass into a vertical position. (Figure24)
5. Secure using the provided front glass brackets and
black screws provided. (Figure25)
!NOTE: There is 1 front glass bracket for the XLF5017-
XD, 2 front glass brackets for XLF6017-XD and
XLF7417-XD units and 3 front glass brackets for
XLF8817-XD and XLF10017-XD units.
CAUTION: Ensure the front glass does not fall forward
while the glass mounting brackets are being installed.
6. Remove the suction cup and clean any ngerprints or
debris off the glass with a nonabrasive glass cleaner.
!NOTE: Do not dispose of the suction cup! Keep it in a
secure location, as it may be needed for maintenance
and service on this replace.

19
General Operation
WARNING: This electric rebox must be properly installed before it is used.
This rebox operates with Comfort$averTM technology, which automatically adjusts the fan speed and heater wattage
to safely and precisely match the requirements of the room based on the thermostat setting. The heater operates
such that once the room reaches the set point, the fan and heater will continuously run at a low level, to maintain the
desired room temperature. If the temperature in the room rises signicantly, the heater will turn off and periodically
turn back on to circulate the air around the unit, until the room temperature drops and requires the heater to be
on again.
!NOTE: The element retains heat after shutdown. When the heat is turned off, there is a 2-minute cool down period
before the fan shuts off completely.
!NOTE: The replace will retain the previously used settings after a power interruption.
Hidden Touch Controls
The hidden touch controls are located on the upper right of the replace. (Figure26)
Remote Operation
The replace is supplied with a multifunction IR remote control. (Figure27)
!NOTE: To operate correctly, the remote control must be pointed toward the front of the unit.
App
The replace is capable of being controlled using the Flame Connect app for mobile devices. For up-to-date
information about the app, please visit www.dimplex.com/fcapp
Figure26 Figure27
Operation

20 www.dimplex.com
Operation
Standby Press to turn on the unit or to put it in standby mode.
When the unit is turned back on, it will retain the previously used settings.
Flame Effect Press to turn the ame effect, media, and overhead lights on or off.
Heat
Press to turn the heat on or off. The replace will beep once and the icon will
remain on the display when activated.
The replace can be operated in heat only mode by turning off the ame and color
effects.
Heat Disable
Press and hold and at the same time for 3 seconds to disable or enable the heat
function. This action must be performed on the hidden touch controls.
When the heat is disabled and either the , , or is pressed, --- will appear on the
display.
Temperature
Increase Press to increase the temperature setting.
Temperature
Decrease Press to decrease the temperature setting.
The temperature can be set from 7°C to 30°C (45°F to 86°F).
When the temperature setting is adjusted, the set temperature will ash for 2 seconds,
then the ambient room temperature will be displayed briey.
Temperature
Display
(°C ↔ °F)
Press and hold and at the same time for 3 seconds. This action must be
performed on the hidden touch controls.
Flame Speed Press repeatedly to cycle through the 5 different ame speeds.
Heat Mode
Press repeatedly to cycle through the 4 different heater modes:
Normal: The element will automatically adjust itself to achieve and maintain the set
temperature.
Eco: The element will work at reduced power to save energy.
Heat Boost: The element will work at maximum power for 20 minutes, then revert to
normal heater mode.
Fan: The element will turn off and only the fan will run.
Moods
Press repeatedly to cycle through the 8 different Moods, which are different
combinations of overhead and media bed lighting.
1 - White
2 - Blue
3 - Violet
4 - Red
5 - Green
6 - Prism — media and ame base cycle through colors
7 - Kaleidoscope— media and ame base cycle through colors at different rates
8 - Midnight mode — media and overhead lights are off
Press and hold to turn the overhead lights on or off.
Custom Color
Freeze the media and overhead lights to a custom color.
When in Prism or Kaleidoscope modes (see Moods), press while the desired color is
displayed to freeze the cycle on that color.
Press again to resume the color cycle.