Dimplex DWF120330B User manual

Owner’s Manual
Model
DWF120330B
7213550100R03
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

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Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures and
techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations .................3
IMPORTANT INSTRUCTIONS ............... 4
Quick Reference Guide .....................7
Fireplace Installation ......................8
Operation ...............................12
Maintenance ............................15
Warranty ...............................16
Replacement Parts .......................18

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Serial Number Label
Model Number

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When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using the electric replace.
② This replace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater
operation.
③ Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④ Always unplug the fireplace
when not in use.
⑤ Young children should be
supervised to ensure that they do
not play with the appliance.
⑥ The appliance is not intended
for use by young children
or inrmed persons without
supervision.
⑦ If the supply cord is damaged,
it must be replaced by the
manufacturer, or its service agent,
or a qualied person in order to
avoid a hazard.
IMPORTANT INSTRUCTIONS
⑧ Do not operate any unit with
a damaged cord or plug, or if
the heater has malfunctioned,
or if the electric replace has
been dropped or damaged in
any manner, contact Dimplex
Technical Service at
1-888-346-7539.
⑨Do not use outdoors.
⑩ This fireplace is not intended
for use in bathrooms, laundry
areas and similar indoor locations.
Never locate heater where it may
fall into a bathtub or other water
container.
⑪ High temperature, keep
electrical cords, drapery, and
other furnishings at least 3 feet
(0.9m) from the front of the heater
and away from the side and rear.
⑫ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from trafc
area and where it will not be
tripped over.
⑬ Do not locate the unit
directly below a xed electrical
convenience outlet.
⑭ To disconnect the replace,
turn the controls off, then remove
the plug from the outlet.

5
SAVE THESE INSTRUCTIONS
⑮ Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑯ Do not block air intake or
exhaust in any manner. Do not
use on soft surfaces, like a bed,
where openings may become
blocked.
⑰ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored or
where the unit will be exposed to
ammable vapors.
⑱ Do not modify the electric
replace. Use it only as described
in this manual. Any other use
not recommended by the
manufacturer may cause re,
electric shock or injury to persons.
⑲ Avoid the use of an extension
cord. Extension cords may
overheat and cause a risk of re.
This heater is not intended for use
with an extension cord. Plug the
cord directly into an appropriate
wall receptacle.
⑳ Do not burn wood or other
materials in the electric replace.
21
Do not strike the replace
glass.
22
Always use a certied
electrician should new circuits or
outlets be required.
23
Always use properly grounded,
fused and polarized outlets.
24
Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
25
When transporting or storing
the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANT INSTRUCTIONS

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!NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and
can radiate radio frequency energy
and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be
determined by turning the equipment
off and on, the user is encouraged to
try to correct the interference by one or
more of the following measures:
· Increase the separation between
the equipment and the receiver.
· Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
· Consult the dealer or an
experienced radio/TV technician for
help.
Operation is subject to the following
two conditions: (1) this device may not
cause interference and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
IMPORTANT INSTRUCTIONS
WARNING: Remote control
contains a small battery. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

7
Quick Reference Guide
Figure 1
1. Before using the fireplace
verify the circuit breakers for
the unit on?
2. If you have any technical
questions or concerns
regarding the operation of
your electric fireplace, or
require service, contact
customer service.
3. The heater may emit a slight,
harmless odor when first
used. This odor is a normal
condition caused by the initial
heating of internal heater
parts.
4. For dimensions of your
replace, refer to Figure 1.
459mm
[18.0"]
144mm
[5.7"]
1092mm
[43"]
500mm
[19.7"]
50mm
[5.9"]
914mm (36")

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Site Selection
!NOTE: A 15 Amp, 120
Volt circuit is required. A
dedicated circuit is preferred
but not essential in all cases.
A dedicated circuit will be
required if, after installation,
the circuit breaker trips or the
fuse blows on a regular basis
when the heater is operating.
Additional appliances on the
same circuit may exceed the
current rating of the circuit
breaker.
WARNING: Ensure the power
cord is not installed so that
it is pinched or against a
sharp edge and ensure that
the power cord is stored or
secured to avoid tripping or
snagging to reduce the risk of
re, electric shock or injury to
persons.
Construction and electrical
outlet wiring must comply
with local building codes and
other applicable regulations to
reduce the risk of re, electric
shock and injury to persons.
Do not attempt to wire your
own new outlets or circuits. To
reduce the risk of re, electric
shock or injury to persons,
Fireplace Installation
always use a licensed
electrician.
WARNING: The supplied
mounting bracket is designed
for use with Dimplex wall
mounted replaces only.
Improper use, or use for
purposes other than intended,
may cause damage or injury.
Installation
WARNING: Failure to install
the replace as instructed
below may result in damage
to the equipment and or may
expose the user to the risk of
re, serious injury, illness or
death.
WARNING: The replace
requires the wall mounting
bracket screws to be installed
into a minimum of two wall
studs (Figure 2).
Tools Required
• #2 Phillips screwdriver
• Pencil
• Slot screwdriver
• Bubble level (supplied)
• Drill, and drill bits as required
Approximate time: 30 minutes
for installation
1. Select an appropriate location
to mount the unit on a wall,
above an electrical outlet.

9
Fireplace Installation
Access to the electrical outlet
must be maintained. Ensure
the installation meets the
national and state/provincial
electrical codes.
!NOTE: It is recommended
that the bottom of the unit
not be mounted higher than
1020mm (40") from the
Fireplace Installation ground
to maintain an optimized
viewing angle of the ame.
CAUTION: Ensure that the
top of the unit is at least
610mm (24") from the ceiling
or any object (i.e. Electrical
receptacles) that may obstruct
or be susceptible the ow or
temperature of air out of the
unit.
CAUTION: High temperature,
keep electrical cords, drapery,
and other furnishings at least
3 feet (0.9m) from the front of
the heater and away from the
side and rear.
2. The wall-mounting bracket
must be mounted to at
least two (2) wall studs.
Studs should be accessed
through two (2) wall-bracket
holes in one of the following
combinations: A&F, B&D, or
C&E (Figure 2).
!NOTE: Wall anchors must
be installed in the appropriate
wall locations to fasten the wall
bracket through the remaining
holes (Figure 3). For example, if
you plan to secure the bracket to
studs through holes A&D, install
anchors centered on holes B and
C.
3. Hold the wall-mounting
bracket on the wall and mark
Figure 2
Figure 3
610 mm (24")
MINIMUM
1020 mm (40")
RECOMMENDED

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9. Insert the wall anchor screws
through the wall bracket and
thread into the wall anchors.
Tighten the screw (Figure 4).
10. Install the remaining screws
through the bracket and into
the wall studs as required.
!NOTE: At least two of
the mounting screws must be
installed into a wall stud.
11. Mount the unit on the wall,
so that the tabs on the wall
bracket have been inserted
into the slots on the back of
the rebox, as shown. (Figure
5)
12. Carefully pour and evenly
distribute the supplied glass
rock media in the Media tray
of the rebox (Figure 6).
13. Hang the front glass as-
sembly on the mounts of the
the location of ONE (1) of the
mounting holes.
4. Place the bubble level onto
the top of the wall-mounting
bracket.
5. Adjust the wall-mounting
bracket so the bubble on the
level is centered between the
two black lines.
6. Mark three (3) other mounting
screw locations, on the wall,
ensuring that the wall bracket
stays level.
7. Install the supplied wall
anchors on the drywall
marked locations by placing
a #2 Phillips screwdriver into
the recess of the anchor.
8. Press the anchor into the wall
in the desired marked position
while turning the anchor
clockwise until it is ush with
the wall.
Fireplace Installation
Figure 5
Wall anchor
Screw
Wall
bracket
Figure 4

11
Fireplace Installation
Media Tray
Front Glass
Assembly
Figure 7
Figure 6
rebox and secure the glass
onto the unit by installing the
retaining screws (Figure 7)
14. Excess electrical cord can be
inserted back into the bottom
of the unit, into the cord
storage area.
Glass Retaining
Screw

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Operation
B. Flame Effects
The Flames can be turned off by
pressing the button, then again
to turn back on.
→ Activated by pressing the
button on the remote or the unit.
C. Heat ON/OFF
Turns the heater function On
and Off based on the thermostat
setpoint.
→ Activated by pressing the
button on the unit or the remote.
• Indicated by the icon and
the intake temperature being
displayed on the On Screen
Display, for 5 seconds before
turning off.
!NOTE: The unit can be oper-
Figure 8
The unit can be controlled by
either the manual controls which
are located on the right side of the
replace or the remote (Figure 8
& 9).
A. Standby
Turns the unit On and Off.
→ Activated by pressing the
Standby button on the remote or
the unit.
• The unit will turn on with the
same functions that it was set
to when it was turned Off and
the intake temperature will be
indicated on the On Screen
Display.
!NOTE: When any button is
pressed the intake tempera-
ture will be displayed on the On
Screen Display for 5 seconds.
Figure 9
A B C F A
D
BC
E
F
C
F
On Screen Display

13
ated in Heat Only Mode. When
the unit is only running with the
heater, the icon and the intake
temperature will continuously
be displayed on the On Screen
Display.
!NOTE: The heater may emit
a slight, harmless odor when rst
used. This odor is a normal con-
dition caused by initial heating of
internal heater parts and will not
occur again.
D & E. Thermostat Controls
Adjusts the temperature set point
to your individual requirements.
Once the desired set temperature
is reached the heater will turn off.
The heater will cycle on and off
to maintain the desired set tem-
perature. The default temperature
setting is 72°F (22°C).
→ Adjusted by pressing the
to decrease the setpoint and the
to increase the setpoint on the
remote.
• The On Screen Display will in-
dicate the temperature setpoint
as it is adjusted.
!NOTE: Holding the button
down on the unit will change the
temperature display from °C to °F,
or vice versa.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
Pressing the and buttons
on the unit at the same time and
holding for 2 seconds will disable
and enable the heater.
!NOTE: When the heater has
been disabled and the , the
or the is pressed the On
Screen Display will indicate "--".
F. Sleep Timer
The Sleep Timer can be set to
automatically shut off the replace
after a preset time (from 30 min-
utes to 8 hours).
→ To set the timer press the timer
button on either the remote or the
unit, repeatedly, until the desired
time is displayed.
• The On Screen Display will
display the different times as it
is adjusted. Once the timer has
begun, pressing the button
will display the time remaining
before the unit turns Off.
!NOTE: The Sleep Timer can
be cancelled at any time by
Operation

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Operation
pressing the button repeat-
edly until the sleep timer displays
nothing.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
heater off and it will not come
back on without being reset. It
can be reset by unplugging the
unit and waiting 5 minutes before
plugging the unit back in.
CAUTION: If you need to con-
tinuously reset the heater, unplug
the unit and call technical support
at 1-888-346-7539.
Remote Control Battery
Replacement
To replace the battery:
1. On the back of the remote
control, turn the battery cover
counter-clockwise to remove
the cover.
2. Correctly install one 3 Volt
(CR2032) battery in the battery
holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.

15
Maintenance
 WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of re, electric
shock or damage to persons.
Partially Reective Glass
Cleaning
The Partially Reective Glass
is cleaned in the factory during
the assembly operation. During
shipment, installation, handling,
etc., the Partially Reective Glass
may collect dust particles; these
can be removed by dusting lightly
with a clean dry cloth.
To remove ngerprints or other
marks, the Partially Reective
Glass can be cleaned with
a damp cloth. The Partially
Reective Glass should be
completely dried with a lint free
cloth to prevent water spots.
To prevent scratching, do not use
abrasive cleaners.
Fireplace Surface
Cleaning
Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.
Servicing
Except for installation and
cleaning described in this
manual, an authorized service
representative should perform
any other servicing.

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Products to which this limited warranty
applies
This limited warranty applies to the
following models of your newly purchased
Dimplex electric replace DWF120330B.
This limited warranty applies only to
purchases made in any province of
Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in
any of the 50 States of the USA (and the
District of Columbia) except for Hawaii and
Alaska. This limited warranty applies to
the original purchaser of the product only
and is not transferable.
Products excluded from this limited
warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or tness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 1 year from the date of the rst
purchase of such products.
The limited 1 year warranty period also
applies to any implied warranties that
may exist under applicable law. Some
jurisdictions do not allow limitations on
how long an implied warranty lasts, so
the above limitation may not apply to the
purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-
346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires a
proof of purchase of the product.
What Dimplex will do in the event of a
defect?
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during the 1 year limited warranty period
you have the following rights:
Warranty

17
• Dimplex will in its sole discretion
either repair or replace such defective
product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• Dimplex will not be responsible for,
and the limited warranty services shall
not include, any expense incurred for
installation or removal of the product
or part (or any replacement product or
part) or any labour or transportation
costs. Such costs shall be the
purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.
Warranty

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Replacement Parts
Heater Assembly (with Cutout) .........................9600560100RP
Front Glass ........................................5902440100RP
Partially Reective Glass ..............................5902420100RP
Flame Panel .......................................5902400100RP
Power Cord ........................................4100010900RP
Flicker Motor .......................................2000210500RP
Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5901070200RP
Glass Rocks .......................................1400070100RP
Mounting Hardware Kit ...............................9600350100RP
Mounting Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1017130259RP
Display/ Control Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001350300RP
Switchboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001370100RP
Relay Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001360100RP
AC/DC Adapter .....................................2100250100RP
LED Light Assembly. .................................3001420100RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6700510200RP
Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001380100RP
© 2014 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8