Dimplex DS5629 User manual

Service Manual
Model Number
DS5629
UL Part Number
6900471359
7400490000R01
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
REV PCN DATE
01 - 9-Sep-11
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service
this stove. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.

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Always use a qualied technician or service agency to repair this stove.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
OPERATION.........................................................3
MAINTENANCE ......................................................4
EXPLODEDPARTSDIAGRAM ..........................................5
WIRING DIAGRAM ....................................................6
LIGHTBULBREPLACEMENT...........................................7
UPPER LIGHT BULB REPLACEMENT....................................................7
LOWERLIGHTBULBREPLACEMENT ...................................................7
FLAMERODREPLACEMENT...........................................7
FLICKER MOTOR REPLACEMENT .......................................8
REMOTE RECEIVER BOARD REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CONTROLS REPLACEMENT............................................8
SWITCHES .........................................................................9
THERMOSTAT ......................................................................9
POWER CORD REPLACEMENT .........................................9
HEATERASSEMBLYREPLACEMENT ....................................9
TROUBLESHOOTINGGUIDE..........................................11
TABLE OF CONTENTS

3
Remote Control
The stove is supplied with a radio frequency remote control.
This remote control has a range of approximately 50 feet
(15.25 m), it does not have to be pointed at the stove and
can pass through most obstacles (including walls). It is
supplied with one of hundreds of independent frequencies
to prevent interference with other units.
!NOTE: Before attempting any operation with the
remote, pull the plastic insulator strip out from between
the remote casing and battery cover (Figure 2).
Remote Operation
The stove is supplied with an integrated on/off remote
control
!NOTE: Ensure that the stove Main ON/OFF Switch is
set to the remote control setting.
To operate, push the ON button to turn stove on, push the
OFF button to turn the stove off.
Remote Control Initialization/Reprogramming
If the hand held transmitter or receiver board has been
replaced, follow these steps to initialize the transmitter and
receiver:
Set the main power switch to OFF.1.
Wait a minimum of ve (5) seconds and set the 3 2.
Position Switch to the “=” position (Figure 1A).
Within3. 10 seconds of re-acquiring power, press the ON
button located on the remote control transmitter.
!NOTE: You will have only 10 seconds to perform this
last step. Failure to do so will result in these steps needing
to be followed again.
This will synchronize the remote control transmitter and
receiver.
Battery Replacement
To replace the battery:
Slide battery cover open on the hand held transmitter1.
(Figure 2).
Install one (1) 12-Volt (A23) battery in the battery2.
holder.
Close the battery cover3.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
OPERATION
To access the controls go to the back of the Stove. (Figure
1)
A. Three position ON/OFF switch
The switch has two ON positions marked with “-“ and “=”.
The “-“ position is for manual operation. In this position the
built-in remote control is bypassed. The “=” position is for
operating the unit with the provided remote control. When
in “=” position the unit is operated with the ON and OFF
buttons of the remote control.
When the switch is in the center position the unit is off.
B. Heater On/Off Switch
The Heater On/Off Switch supplies power to the heater fan
and the heater element.
C. Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reached the desired tempera-
ture, turn the thermostat knob counter clockwise until you
hear a click. Leave in this position to maintain the room
temperature at this setting. For additional heat, turn clock-
wise until you hear the click again and the heater will turn
on. To turn the heater off, switch the Heater On/Off switch
to the OFF position.
!NOTE: When the heater is switched ON, the heater fan
will operate. The heater element may or may not be on,
depending on the thermostat control setting (See “Heater
Thermostat Control”)
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without be-
ing reset. It can be reset by switching the MAIN ON/OFF
SWITCH to OFF and waiting 5 minutes before switching
the unit back on.
CAUTION: If you need to continuously reset the
heater, unplug the unit and call Dimplex North America
Limited at 1-800-668-6663.
Figure 2
Off Button
On
Button
Battery
Cover
Plastic
Strip
Figure 1

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MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re,
electric shock or damage to persons.
Light Bulb Replacement
Allow at least 5 minutes for light bulbs to cool off before
touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
exterior disappears. There are two bulbs under the log set
which generate the ames and embers.
Tool Requirements
Phillips screw driver
Helpful Hints
It is a good idea to replace all light bulbs at one time if they
are close to the end of their rated life. Group replacement
will reduce the number of times you need to open the unit
to replace light bulbs.
Upper Light Bulb Requirements
Quantity of 1 clear chandelier or candelabra bulbs with an
E-12 (small) socket base, 7 watt rating.
Upper Bulb Replacement
Open door by pulling the handle.1.
Locate the upper bulb bracket.2.
Bend light retainer bracket down.3.
Locate and remove the light bulb.4.
Insert new bulb.5.
Bend light retainer bracket back into its original posi-6.
tion.
Close the door.7.
Lower Light Bulb Requirements
Quantity of 2 clear chandelier or candelabra bulbs with an
E-12 (small) socket base, 60 watt rating.
Lower Bulb Replacement
Open door by pulling the handle.1.
Remove the screw from the logset located in the center2.
of the emberbed and remove the logset from the unit.
Locate and examine the bulbs to determine which3.
bulb(s) required replacement.
Locate and remove the light bulb(s).4.
Insert new bulb(s).5.
Install the logset into the unit, pushing rmly against 6.
the glass. Replace the logset retaining screw into the
ember bed.
Close the door.7.
Glass Cleaning
The clear door is cleaned in the factory during the as-
sembly operation. During shipment, installation, handling,
etc., the clear door may collect dust particles, these can be
removed by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the clear door can
be cleaned with a damp cloth. The clear door should be
completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive cleaners
or spray liquids on the clear door surface.
Plastic Door Cleaning
To remove ngerprints or other marks, the clear door can
be cleaned with a damp cloth. The clear door should be
completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive cleaners
or spray liquids on the clear door surface.
Stove Surface Cleaning
Use warm water only to clean painted surfaces of the Com-
pact Stove. Do not use abrasive cleaners.
Servicing
Except for light bulb replacement and cleaning described
above, an authorized service representative should perform
any other servicing.

5
EXPLODED PARTS DIAGRAM
6
12
3
4
5
9
10
8
7
13
12
11
Cutout1. . . . . . . . . . . . . . . . . . . . . . . . . . . 2300270100RP
Flicker Motor2. . . . . . . . . . . . . . . . . . . . . . 2000210200RP
Heater/Blower Assembly3. . . . . . . . . . . . . 2200490700RP
Thermostat4. . . . . . . . . . . . . . . . . . . . . . 2300150100RP*
Switch (3 Position)5. . . . . . . . . . . . . . . . . 2800071100RP
Switch On/Off6. . . . . . . . . . . . . . . . . . . . . 2800070200RP
Flame Rod7. . . . . . . . . . . . . . . . . . . . . . . 5900080600RP
Strain Relief Bushing8. . . . . . . . . . . . . . . 8500000400RP
Log Set9. . . . . . . . . . . . . . . . . . . . . . . . . . 0438780100RP
Lampholder10. . . . . . . . . . . . . . . . . . . . . . . 4200121000RP
Cord Set11. . . . . . . . . . . . . . . . . . . . . . . . . 4100040900RP
Terminal Block12. . . . . . . . . . . . . . . . . . . . . 4000070100RP
Capacitor13. . . . . . . . . . . . . . . . . . . . . . . . . 2300030100RP
Mirror14. ...........................5900630100RP
Front Glass15. . . . . . . . . . . . . . . . . . . . . . . 5900670100RP
Control Knob16. . . . . . . . . . . . . . . . . . . . . . 8800000300RP
Door17. . . . . . . . . . . . . . . . . . .Dependant on Color of Unit
Foot18. . . . . . . . . . . . . . . . . . . .Dependant on Color of Unit
Remote Control19. ...................3000370500RP
Remote Receiver Board20. . . . . . . . . . . . . 3000380200RP
14
15
16
18
17
19
20

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WIRING DIAGRAM

7
LIGHT BULB REPLACEMENT
CAUTION: If unit was operating prior to servicing allow
at least 5 minutes for lights to cool off to avoid accidental
burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
exterior disappears. There are three bulbs under the log
set which generate the ames and embers.
HELPFUL HINTS: It is a good idea to replace all light bulbs
at one time if they are close to the end of their rated life.
Group replacement will reduce the number of times you
need to open the unit to replace light bulbs.
UPPER LIGHT BULB REPLACEMENT
UPPER LIGHT BULB REQUIREMENTS: Quantity of 1
clear chandelier or candelabra bulbs with an E-12 (small)
socket base, 7 watt rating.
Open door by pulling the handle.1.
Locate the upper bulb bracket.2.
Bend light retainer bracket down.3.
Locate and remove the light bulb.4.
Insert new bulb.5.
Bend light retainer bracket back into its original posi-6.
tion.
Close the door.7.
LOWER LIGHT BULB REPLACEMENT
LOWER LIGHT BULB REQUIREMENTS: Quantity of 2
clear chandelier or candelabra bulbs with an E-12 (small)
socket base, 60 watt rating.
Open door by pulling the handle.1.
Remove the 2 screws from the logset grate located in2.
front of the emberbed and remove the grate from the
unit.
Remove the logset from the unit by pulling forward and3.
lifting out.
Locate and examine the bulbs to determine which4.
bulb(s) required replacement.
Locate and remove the light bulb(s).5.
Insert new bulb(s).6.
Install the logset into the unit, and re-install the logset7.
grate.
Close the door.8.
FLAME ROD REPLACEMENT
WARNING: If the stove was operating prior to servic-
ing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Open door by pulling the handle.1.
Remove the 2 screws from the logset grate located in2.
Figure 3
Figure 4
Figure 5

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front of the emberbed and remove the grate from the
unit.
Remove the logset from the unit by pulling forward and3.
lifting out.
Remove the reector rod from the ame motor by pull-4.
ing the end of the rod to the left and carefully remove
ame rod from rubber sleeve.
Reassemble in the reverse order as above.5.
FLICKER MOTOR REPLACEMENT
WARNING: If the stove was operating prior to servic-
ing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Remove the thermostat knob.1.
Gently place stove on it’s back on a at surface.2.
Remove the heater cover retaining screws located on3.
the bottom of the stove and lower heater/light assembly
onto the oor.
Remove the reector rod and motor assembly by 4.
removing the screws on the front and rear of the heater
cover.
Remove the heater retaining screws form the bottom of5.
the heater cover.
Disconnect the wiring clips and connections noting their6.
original locations.
Reassemble in the reverse order as above.7.
REMOTE RECEIVER BOARD
REPLACEMENT
WARNING: If the stove was operating prior to servic-
ing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Open door by pulling the handles.1.
Loosen the 2 retainers on the inner sides of the unit by2.
turning counter clockwise.
Remove 4 screws that secure the top on the rear of the3.
unit.
Lift the top off of the unit. Carefully remove the mirror4.
and store in a safe place to prevent damage.
Locate the circuit board on the wall of the unit.5.
Remove wiring connections from circuit board noting6.
their original locations.
From inside the unit, break off the 4 mounting studs7.
by grasping with pliers and twisting on the protruding
part of the stud, push the remainder of the studs out
through the top panel.
!NOTE: New mounting studs are supplied with the re-
placement circuit board
Reassemble in the reverse order as above.8.
CONTROLS REPLACEMENT
WARNING: If the stove was operating prior to servic-
ing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Open door by pulling the handles.1.
Figure 6
Figure 7

9
Loosen the 2 retainers on the inner sides of the unit by2.
turning counter clockwise.
Remove 4 screws that secure the top on the rear of the3.
unit.
Lift the top off of the unit. Carefully remove the mirror4.
and store in a safe place to prevent damage.
SWITCHES
Locate the switches on the back wall of the unit.5.
Remove wiring connections from the switches noting6.
their original locations.
Squeeze the tabs on the top and bottom of the switch7.
and push out through the back of the unit.
THERMOSTAT
Locate the thermostat on the back wall of the unit.8.
Remove the wiring from the thermostat noting their9.
original locations.
Remove the thermostat knob and 2 mounting screws.10.
Connect all of the wiring connections in their original11.
locations.
Reassemble in the reverse order as above.12.
POWER CORD REPLACEMENT
WARNING: If the stove was operating prior to servic-
ing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Gently place stove on it’s back on a at surface.1.
Remove the heater cover retaining screws located on2.
the bottom of the stove and lower heater/light assembly
onto the oor.
Remove the reector rod and motor assembly by 3.
removing the screws on the front and rear of the heater
cover.
Locate and disconnect the power cord wiring connec-4.
tions from the heater and Main on/off switch noting their
original locations.
With needle nose pliers, grasp the power cord strain re-5.
lief grommet from inside the rear panel and push while
twisting to remove.
Pull the power cord out through the hole in the rear6.
cover.
Install the new cord set through the hole in the rear7.
cover by placing the strain relief over the cord, hold the
strain relief with pliers and slide into mounting hole.
Connect all of the wiring connections in their original8.
locations.
Reassemble in the reverse order as above.9.
HEATER ASSEMBLY REPLACEMENT
WARNING: If the stove was operating prior to servic-
ing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
Figure 8
Figure 9

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WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Gently place stove on it’s back on a at surface.1.
Remove the heater cover retaining screws located on2.
the bottom of the stove and lower heater/light assembly
onto the oor.
Remove the reector rod and motor assembly by 3.
removing the screws on the front and rear of the heater
cover.
Disconnect the heater wiring connections from the4.
heater noting their original locations.
Remove the 4 heater mounting screws and remove the5.
heater from the unit.
Reassemble in the reverse order as above.6.

11
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control
Radio frequency disturbance from out-
side sources.
Replace hand held remote control and receiver board
where necessary.
Defective circuit board Replace circuit board
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Stove does not turn on Manually Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Defective main on/off switch Replace main on/off switch
Loose wiring Check wiring connections
Stove does not turn on with
remote
Improper operation Refer to Operation Section
Remote control not initialized to stove Initialize the remote control
Defective remote control Install new battery into the handheld transmitter. Re-
congure remote where necessary
Replace remote control circuit board where necessary
Defective 3-position switch Replace 3-position switch
Defective circuit board Replace circuit board
Flame Frozen Defective ame motor Replace ame motor
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, ember bed not
glowing
Burnt light bulbs Replace light bulbs
Log set not glowing/pulsing Loose wiring harness Check wiring connections
Defective circuit board Replace circuit board
Defective log set Replace log set
Flame Shutter Defective ame motor Replace ame motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective heater on/off switch Replace heater on/off switch
Loose wiring Trace wiring in unit
Defective remote control Replace remote control
Defective circuit board Replace circuit board
TROUBLESHOOTING GUIDE

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PROBLEM CAUSE SOLUTION
Heater Continued
Heater is not turning on Improper operation Refer to Operation Section
Defective heater assembly Replace heater assembly
Defective heater on/off switch Replace heater on/off switch
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assembly Clean out heater assembly
Defective Motor Replace Motor
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Defective thermostat Replace thermostat
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Heater fan runs continuously Loose wiring Trace wiring in unit
Defective heater on/off switch Replace heater on/off switch
Defective heater assembly Replace heater assembly
Defective thermostat Replace thermostat
Noise
Excessive noise with the heater
on
Dirty blower assembly Clean blower assembly
Defective blower assembly Replace heater assembly
Grinding or excessive noise with
the heater off
Moving ame rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective ame motor Replace ame motor