Dimplex Westcott 12kW Stove User manual



ContactDetails

Pleasenotethatsomeofthecontactdetailson
thisPDFdocumentmaynotbecurrent.

Pleaseusethefollowingdetailsifyouneedto
contactus:

Telephone:08448793588
Email:[email protected]


Thecustomersupportsectionofourwebsitealsofeaturesawide
rangeofinformationwhichmaybeofusetoyouandisavailable
24hoursaday.Itincludes:

•Operatingandinstallationinstructions
•Easy‘Howtouse’guidesforstorageheaters
•Serviceandrepairs
•Wheretobuyourproducts
•Literaturedownloads
•Heatingrequirementcalculator

Visit‐www.dimplex.co.uk/support
A division of GDC Group Ltd
Millbrook House Grange Drive Hedge End Southampton SO30 2DF
www.dimplex.co.uk
Re
g
istered No: 1313016 En
g
land
VAT GB 287 1315 50004
EEE Producer Registration Number –
WEE/GE0057TS
Paper from sustainable sources

The product complies with the European Safety Standards EN13240 for Room heaters red by solid fuel.
08/51120/0 - Issue 5
Westcott 12kW Stove
Please hand these instructions to the stove user when installation is complete.
Leave the system ready for operation and instruct the user in the correct use of the
appliance and operation of controls.
Installation should only be carried out by a suitably qualied installer that is registered
with HETAS (UK) or with the Irish Nationwide Fireplace Organisation (INFO).
Installation must comply with Building Regulations.

1
23
Table 1 - Dimensions A B C D E F G H J K L
Westcott 12kW 688 640 652 326 670 104 50 356 113 538 150
Note: All Dimensions in mm. Dimensions stated may be subject to a slight ± variation. ( 25.4mm = 1”)
Table 2 - Technical Specication Westcott 12kW
Nominal heat output Wood kW 12.1
Solid Fuel (Ancit) kW 12.2
Efciency Wood % 73.1
Solid Fuel (Ancit) % 71.0
CO Emission (@13% O2)Wood % 0.68
Solid Fuel (Ancit) % 0.09
Flue Gas Temp °C 396
Flue Gas Mass Flow Wood g/s 8.0
Solid Fuel (Ancit) g/s 10.0
Refuel Period hr 1
Safe Distance to Combustibles Sides mm 600
Rear mm 600
Flue Outlet Size mm 150
Product Weight kg 134
Additional Room Ventillation Required cm² see table 4
F
G
K
J
H
AB
C
D
E
L (Dia)
1
2
3
X
A
B
C
4
x 4
A

Z
CONSTRUCTIONAL HEARTH
NON COMBUSTIBLE
125mm THICK MINIMUM
Z = At least 150mm or to a
suitably heat resistant wall
(See table 3)
Z
Z
300mm
H
MIN
150mm
X
X
T
T
MIN
150mm
MIN
125mm
See Table 3
Solid, non-combustible
material e.g. masonary
or concrete
1
2
x2
45
6
8 9
7
150 max
Seal gap with
fire-proof lagging
150 max
45°
Max
150 Max
Seal with fire
proof lagging
Table 3 - Position of Hearth & Appliance from adjacent walls
Hearth distance ‘X’ from wall Appliance distance from walls Min Wall Thickness ‘T’ Min Wall height ‘H’
0mm 0 - 50mm 200mm Height of appliance +300mm
or 1200mm from hearth
(whichever is greater)
0mm 51 - 150mm 75mm
0 - 150mm 150 - 300mm 75mm
+150mm +300mm No Minimum Requirement

C
D
B
A
A
13
11
12
10
CLOSURE
PLATE
SEAL

IMPORTANT: THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE
Important Safety Advice
Please read these instructions carefully before installing
or using this appliance. Failure to do so may result in
damage to persons and property.
Installation of this appliance must be carried out by a
suitably qualied competent person in accordance with
all Building Regulations, including those referring to Local
Authority Bye-Laws, National and European Standards
and Codes of Practice.
Do not install this appliance on a shared ue.
This appliance operates at very high temperatures and
retains its heat for a period after use. Do not touch any
surfaces while in use. All persons including children and
the inrm should be warned of this and not allowed to
touch any surfaces while in use. Please use a suitable
reguard to prevent contact when in use.
Do not place any photographs, paintings, TV’s or other
combustible items near the appliance as exposure to
hot surfaces will cause damage. Maintain safe distances
from combustibles in all cases in accordance with these
instructions – please refer to installation.
The operator must use the tools provided. The mitten
provided is a tool.
Do not t an extractor fan in the same room as this
appliance.
Ensure that there is adequate ventilation in the room in
accordance with building standards. Do not obstruct any
of the air inlets or outlets on the appliance.
A ue damper should not be tted when burning solid
fuels other than wood.
This appliance is for domestic heating use only in
accordance with these operating instructions. Do not
make any unauthorised changes to the appliance.
Only use recommended fuels. Do not burn petroleum coke
fuels, household waste or plastic in this appliance.
Burn only fuels with a low moisture content - burning soft
or wet fuels such as unseasoned timber or peat will only
result in a build up of tar in the stove and the chimney
and will cause staining of the glass.
Do not use ammable liquids to ignite the re.
Avoid the use of aerosols in the vicinity of the stove when
it is in operation.
Clean your chimney at least twice a year and clean the
ue way weekly to ensure there are no blockages. Do not
allow a build up of ash to occur in the ash pan as this will
cause the grate to burn out prematurely.
Regular maintenance should be carried out by a
Competent Engineer.
Health and Safety Precautions
Handling: Adequate facilities must be available for the unloading
and handling of this appliance. This product is heavy and should
be handled with care. When handling or servicing this stove care
should be taken to avoid the possibility of personal injury. Use
protective clothing.
Fire Cement/Glue: Some types of re cement/glue are caustic
and should not be allowed to come into contact with the skin. Use
suitable protective gloves when handling. In case of contact, wash
immediately with plenty of water.
Asbestos: This appliance contains no asbestos. If there is a
possibility of disturbing asbestos as a result of installation then
specialist guidance must be sought prior to installing.
Installation Instructions
General
These instructions give a guide for the installation of the stove but
in no way absolves the installer from responsibilities to conform
to all relevant standards relating to the installation of solid fuel
appliances.
We recommend that for UK installations a HETAS registered
installer should be used, who will be able to give a Certicate of
Compliance that installation complies with Building Regulations.
In Ireland a registered installer from the Irish Nationwide Fireplace
Organisation should be used.
Please note that to the best of our abilities these instructions are
correct at time of printing, however we cannot be held responsible
for any differences in legislation which may occur in the future.
Assembly of the stove
To make the product easier for handling on installation, remove
the bafe plate, side bricks, back brick and door. Place these in
a secure place to avoid damage. These must be retted after
installation. The legs and other xings are packed in the ashpan
for safe keeping in transport. Fix the legs to the underside of the
product using the bolts provided (Fig 2).
The stove is supplied ready for top ue connection. For Rear ue
connection (Fig 3) remove the heat shield cover (A) and collar (B).
Rotate the expanding range (C) to face in desired direction for rear
ue connection and ret the collar. Tighten all xing screws and
seal with re cement to ensure it is air tight.
The primary air sealing plate is located on the front of the grate.
To locate in position, slacken the screws beneath the grate and
pull forward, then close the door fully, open again and tighten the
screws (Fig 4).
Chimney
Before installing, check the chimney is in good condition; dry and
free from cracks and obstructions. The diameter of the chimney
ue should not be less than 150mm and not more than 230mm.
If any of these requirements are not met, the chimney should be
lined by a suitable method by a qualied person.
The chimney height and the position of the chimney terminal should
conform to Building Regulations. If you have any doubts about the
suitability if your chimney, consult your local dealer or stockist. The
chimney must be swept before connection to the stove and swept
every six months thereafter.
Westcott 12kW
- 1 -

If there is no existing chimney then either a prefabricated block
chimney or a twin walled insulated stainless steel ue to BS4543
can be used. These chimneys must be tted in accordance with
the manufacturers instructions and in compliance with Building
Regulations.
This product must not be installed on a shared ue.
Flue Deposits
If the chimney was previously used as an open re, it is possible
that the higher ue gas temperatures generated by the stove
may loosen deposits that were previously adhered to the inner
surface of the ue pipe which could cause blockage of the ue
pipe. We recommend that in this situation a second sweeping of
the chimney should be carried out within one month of initial stove
use after installation.
Flue Draught
The chimney should be checked before the stove is installed to
ensure that there is adequate ue pull. The draught can be checked
initially by using a smoke match close to the ue opening. If the
chimney doesn’t pull the smoke it may suggest that the chimney
needs further attention. Any remedial work to the chimney ue
should be carried out by a suitably Qualied Engineer.
A ue draught of minimum 12 Pascal to maximum 25 Pascal is
required for satisfactory appliance performance. The ue draught
should be checked under re at high output and if it exceeds the
recommended maximum a ue draught stabiliser (or ue damper
as it is also known) must be tted so the rate of burning can be
controlled and prevent overring.
Room Ventilation
For safe operation this stove must be provided with combustion
air supply in addition to normal room ventilation, in accordance
with Building Regulations. Minimum ventilation requirements vary
depending on whether the dwelling is considered to be of standard
construction or of airtight construction, or if a ue draught stabiliser
has been tted. The required open air vent sizes are as follows:
Table 4 - Additional Room Ventilation Required
Standard build dwellings {air permeability >5.0m³ /(h.m²)}
No Flue Stabiliser 40 cm²
With Flue Stabiliser 76 cm²
Airtight build dwellings {air permeability ≤5.0m³ /(h.m²)}
No Flue Stabiliser 67 cm²
With Flue Stabiliser 104 cm²
An extractor fan must not be used in the same room as this
appliance.
Floor Protection & Installation Clearances
In all instances the stove should be positioned on a non-
combustible hearth. The construction of the hearth must conform
to Building Regulations, must be rm, non-combustible and capable
of supporting the stove. Care should be taken to ensure the stove
is level and the hearth is secure. The hearth itself should not be
less than 125mm thick, including the thickness of the oor and
any decorative top surface (e.g. tiling). Allow an apron of at least
300mm at the front of the stove in case of spills when de-ashing.
(Fig 6) shows the minimum distances required from the hearth
edge to the sides of the stove.
- 2 -
The stove can also be recessed in a suitable sized replace. We
recommend a permanent free air gap of at least 150mm should
be left around the sides where possible and 300mm around the
top to obtain maximum heat output and for access to the rear of
the stove. Place the product in the desired location on reproof
hearth taking note of installation clearances from adjacent walls
(Fig 7). Adjust the screws on the bottom of the feet to ensure the
stove is level and steady (see ‘A’ Fig 2). The stove can be screw
xed to the oor when placed in the desired position, using the
holes provided in the feet.
Table 5 shows the minimum safe distances to combustable
materials that must be observed. Any surrounding combustible
material should not exceed 80°C.
Table 5 Sides Rear
Westcott 12kW 600mm 600mm
Flue Pipes
The ue pipe used to connect to the stove should be made of cast
iron, 316 grade stainless steel or vitreous enamelled steel, nominal
thickness 1.2mm. The diameter of the ue pipe should be 150mm
(6”) for the Westcott 12kW model.
Connect the ue pipe to the stove making sure that it ts snugly
into the base of the ue collar (Fig 5). Seal the collar and ue
connection with re cement or with other suitable high temperature
sealant. Add ue sections as required; note that all ue sockets
must face upwards. Ensure that the ue pipe end is no closer
than 76mm to the side or rear of the chimney walls. It is essential
that all connections between the stove and the chimney ue are
sealed and made airtight.
Avoid using bends greater than 45° to the vertical (Fig 8). All ue
pipes should be as close to vertical where possible. For rear ue
connection the length of the horizontal run of the ue pipe should
not exceed 150mm (Fig 9). Both chimney and ue pipe must be
accessible for cleaning and if ALL parts of the chimney cannot be
reached, a soot door must be tted to enable this to be done.
This product should not be installed on a shared ue.
Existing Fireplace
An existing replace opening can be bricked up or sealed with a
register plate, 2.5mm sheet steel or concrete. A short length of
ue pipe may then be used to connect the stove to the chimney.
Ideally the old replace should be lled in so that there is a smooth
streamlined entry into the ueway. (Fig 9)
Typical installation for Inglenook Fireplaces
Inglenook replaces can have very large bore chimneys (Fig 10).
Check with your installer – you may need a stainless steel exible
ue liner for solid fuel tting.
Flue Damper (Not Supplied)
When burning wood, a ue damper may be tted to reduce the
draught through the stove if the draught is too high. When the
damper is set in the open position the chimney draws at full
draught, increasing the volume of air ow through the stove and
ue. Shutting the damper restricts the ow, slowing the rate of
burning. The damper should be tted to the stove ue and should
be the same size as the ue pipe. As a rule it should be tted no
closer than 700mm from the ue outlet of the appliance.
A ue damper should not be tted when burning solid fuels
other than wood.

Commissioning
Upon completion of installation, the stove and ue system should
be tested by a suitably qualied person to make sure it is safe for
normal use. A smoke draw test should be completed to check for
soundness of joints and seals and also that all smoke and fumes
are taken from the appliance up the chimney and emitted safely.
First warm the ue with a blowlamp or similar for about 10 minutes.
Place a lit smoke pellet on the centre of the grate with the air
controls open. Close the door – the smoke should be drawn up the
ue and be seen to exit from the ue terminal. Complete the test
with all windows and doors shut in the room where the appliance
is tted.
If a ceiling fan is present it must be operated on max for the duration
of the test. If there are any extraction fans in adjacent rooms these
too must be operated on maximum setting during the test with the
interconnecting doors open. If any spillage occurs, recheck the
suitability of the ue system making sure there is adequate air
supply to the room (as per Building Regulations).
Light the appliance and slowly increase the temperature to
operating levels. Open the main re door when the appliance
reaches normal operating condition and carry out a spillage test
using a smoke match or pellet around the door opening. If any
spillage occurs, open all windows, allow the re to go out and
recheck the ue system and ventilation.
Operating Instructions
Warning: The door and operating handles become hot when
the stove is in use. For your safety use the glove provided.
Initial Firing of Stove
We recommend that you have two to three small res before you
operate your stove to maximum heat output. This is to allow the
paint to cure and the castings to relax and consolidate location.
We recommend this ‘running in’ procedure after long idle periods
to preserve the life of the stove. During this you may notice an
unpleasant smell. It is not toxic but for your own sake we would
suggest that during this period you leave all doors and windows
open.
Air Controls
Primary air is controlled via the sliding vents (A - Fig 11) in the
bottom of the door; this provides a conventional air draught to the
bed of the re. (+) indicates more air, (-) indicates less air, (+) and
(-) are marked on the primary and secondary air controls.
Secondary air is controlled via the sliding vent (B - Fig 11) above
the door. It is this ‘Airwash’ that keeps a clean and uninterrupted
view of the re, also aiding in good secondary combustion of fuel
and reducing emissions into the chimney and environment.
The Westcott 12kW is tted with a tertiary (third) air inlet system.
Air is bled into the stove from the rear panel via an air duct over the
rear brick. Its function is to ignite unburned gasses and assist clean
burning. It is advisable to clear the holes in the duct occasionally
when the stove is being serviced or after long periods of burning
(dirty) fuel, i.e. bitumas coal. For safety this should only be done
when the stove is cold.
The tertiary air supply is permanently open and only allows a small
xed amound of air into the stove. However if you suffer from poor
ue draft or regularly use smokeless fuel (e.g. Anthracite) it may
benecial to close off the tertiary air supply. To close tertiary air,
wait until stove is cool, remove the heat shield cover (A - Fig 3),
t the screw plugs supplied into 2 holes on rear of stove (X - Fig
3) and replace heat shield cover.
Lighting the Stove
Place re lighters or paper and kindling on the grate. Light the
re at base leaving all air controls open. Allow the fuel to reach
a steady glow and build the re up gradually. Once you have a
good re established across the grate bed, further fuel can be
added as required.
Running the Stove
When your fuel is well alight you can start to restrict the primary
air intake. If you are only burning wood the primary air control can
be fully closed. If you are burning solid fuel you will require more
primary air. Your stove is burning with maximum efciency when
a bright re is achieved using minimum air inlet.
The stove can be banked up for long periods. When burning solid
fuel empty the ash pan. Open air controls and let the re burn
brightly for a short period. Refuel and close air controls; the exact
setting required will depend on the fuel used and the chimney draw
so some practice may be necessary. To revive the re, open air
controls until the re is burning brightly, de-ash if necessary and
refuel. Set air controls as required. The stove is not suitable for
overnight burning.
Notes on Wood Burning
Wood burns best on a bed of ash and it is therefore only necessary
to remove surplus ash from the grate occasionally. Burn only
dry, well seasoned wood, which should have been cut, split and
stacked for 12 months with free air movement around all sides
of the stack to enable it to dry out. Burning wet or unseasoned
wood will create tar deposits in the stove and chimney and will not
produce a satisfactory heat output. When loading wood, make sure
that the end grain of the wood in the stove is pointing away from
the glass otherwise the moisture and gases coming from the end
grain of the wood will dirty the glass.
Table 5 - Maximum log lengths
Westcott 12kW 500mm (19 ½”)
Notes on Solid Fuel burning (Other than Wood)
Always de-ash the grate before refuelling and do not let the ash
build up to the underside of the grate bars. Solid fuel produces
ash, which if allowed to build up will stie the air ow through the
grate and will eventually cause the re to die. It is important it is
to empty the ash pan after each ring of the stove. Air passing
through the rebed cools the grate. Distortion or burning out of the
grate bars is nearly always caused by ash being allowed to build
up on the underside of the grate. With some solid fuels a residue
of burnt fuel or clinker will accumulate on the grate. Allow the re
to go out periodically to remove this.
We recommend the majority of approved manufactured
smokeless fuels. Note that different types of fuel will give different
performances. Use as an incinerator for household waste is not
recommended as fumes from plastic, etc will cause pollution to
the atmosphere and will cause damage to the stove. Should any
difculties arise over fuel quality or suitability, consult your local
supplier or contact the Solid Fuel Advisory Service.
Petroleum coke fuels or household waste should not be
burned on this appliance.
- 3 -

De-Ashing
To de-ash the grate insert the notch on the riddle hand tool into
the peg on the side of the stove (D - Fig 11), then draw the tool
forwards and backwards with a slow positive action (Fig 12).
The ash pan should be emptied each time after operating the stove
so not to let build up of ash occur. Where possible, it is best to
wait until the stove and ash has cooled before removing the ash
pan. To remove, open the stove door by lifting the handle upward
(C - Fig 11) then using the riddle handle lift the ash pan out of the
re (Fig 13). For efcient burning of your appliance, make sure
the grate is clear of burnt debris; e.g. nails, etc.
Shut down Periods
If shutting down the stove for long periods (e.g. for summer months)
make sure that all ash is removed from the stove and that the
chimney ue ways and bafe plate are brushed clean. When the
stove is cold a vacuum cleaner may be used to remove any residual
ash or soot. Close the door and leave all air inlets open fully. This
action will ensure air circulation through the appliance and will help
to avoid corrosion and condensation within the appliance during
this shut down period.
Safety Notes for Your Guidance
FIRES CAN BE DANGEROUS.
Always use a re guard in the presence of children, the elderly
or the inrm. Inform all persons the dangers of high temperatures
during operation of the appliance including the stove pipe.
Use operating tools provided.
DO NOT OVER FIRE.
It is possible to re the stove beyond its design capacity. This could
damage the stove, so watch for signs of over ring. If any part of
the stove starts to glow red, the stove is in an over re situation
and the controls should be adjusted accordingly to reduce air
intake. Never leave the stove unattended for long periods without
adjusting the controls to a safe setting. Careful air supply control
should be exercised at all times.
Warning - Fume Emissions
Properly installed and operated, this appliance will not emit fumes.
Occasional fumes from de-ashing and refuelling may occur.
Persistent fume emission must not be tolerated. If fume emission
does persist, then the following immediate action must be taken:
1. Open doors and windows to ventilate the room.
2. Let the re out, or eject and safely dispose of fuel from the
appliance.
3. When the stove has cooled, check for chimney ue blockage
and clean if required.
4. Do not attempt to relight the re until the cause has been
identied. If necessary seek professional advice.
General Maintenance
Bafe Plate: This should be removed at least once a month to
prevent any build up of soot or ash, which could lead to blocked ue
ways and dangerous fume emission. If the bafe plate is removed
the chimney/ueway can be swept through the appliance.
Stove Body: The stove is nished with a heat resistant paint and
this can be cleaned with a soft brush. Do not clean while the stove
is hot, wait until it has cooled down. The nish can be renovated
with a suitable brand of paint.
Glass Panels: Clean the glass panels when cool with a proprietary
glass cleaner. Highly abrasive substances should be avoided as
these can scratch the glass and make subsequent cleaning more
difcult. Wet logs on heated glass, a badly aimed poker or heavy
slamming of the doors could crack the glass panels. The glass will
not fracture from heat.
Chimney: Check your chimney each year before starting to use
your stove for the winter. Birds may have nested in the chimney or
masonry may have cracked. Both chimney and ue pipe must be
swept at least once a year by a Qualied Chimney Sweep.
To avoid a build up of soot on the bafe plate (the plate inside the
stove above the grate) it must be removed and cleaned periodically.
This plate locates the back and side rebricks so note its position
before removal. To remove, lift plate and remove one side brick;
this will allow the plate to drop and aid removal. To replace, position
bafe plate on back and side plate, lift plate and replace remaining
brick, making sure it has located in position. This must be done
when the stove is cold.
Troubleshooting
1. Poor heat output
a. Stove too small for room: Seek advice from a Qualied Heating
Engineer as to (kW) output required for the room size. As a
guideline the volume of the room in cubic feet divided by 500;
e.g. room 15’x15’x8’ would require 3.6kW approx.
b. Chimney and/or ue pipe restricted, room ventilation restricted:
On installation these should have been checked but regular
maintenance is necessary as conditions can change; e.g. soot
build up, birds nesting, masonry fall, dust build up or furniture
blocking vents.
c. Poor quality fuel: Only burn dry seasoned timber, soft woods
have a lower heat output than hard woods per hour. Solid
fuels vary in heat value; check with your coal merchant as to
suitability.
2. Dirty Glass Panel
a. Generally caused by poor fuel quality, see (1c)
b. Use secondary air slide (Airwash) for glass panel
c. Fire burning too low, open air vents on stove to create hot re;
this may ‘burn’ glass clean.
d. If glass requires cleaning use glass cleaner recommended by
your supplier; only use glass cleaner on cold glass. DO NOT
USE any abrasives or scrapers as these will scratch glass and
increase future tar build up making it harder to clean.
3. Unburnt Fuel in Firebox
Insufcient air reaching fuel. Open primary air slide, this will supply
combustion air to burn fuel fully (unless it has reached a ‘point of
return’). Check if the ash pan is full and empty if required. De-ash
with the riddler to make sure the grate is not blocked and check
for jammed clinker or nails when the re is out and the stove has
cooled.
4. Smoke and Fumes Entering Room
These are very dangerous and must NOT be tolerated. Open
window and allow re to burn out. Seek expert advice immediately.
DO NOT USE stove until the problem is solved.
5. Chimney Fire
Identied by loud roaring sounds, dense smoke and sparks emitting
from chimney. Shut down the air supply by closing air vents,
close stove door fully and call re brigade immediately. Regular
chimney maintenance will prevent chimney res. Seek advice from
a Qualied Chimney Sweep. Chimneys must be checked annually
and more often when bitumas coal and poor quality smokey fuels
are used.
- 4 -

- 5 -
After Sales Service
As a sign of our commitment to quality, all new Dimplex solid
fuel stoves are guaranteed against casting faults and other
manufacturing defects for 10 years in the case of non-boiler
stoves and 5 years in the case of boiler models, subject to certain
conditions and exclusions. The guarantee covers the main body
of the stove and external cast parts under normal domestic use
- it does not cover use in commercial premises. The guarantee
period begins on the date of purchase. The guarantee covers
replacement of the parts found to be defective but does not cover
labour charges.
Conditions and Exclusions:
The guarantee does not cover the following items which are
deemed to be consumable items under normal use: glass, rope
seals, grate, ashpan, cast iron liners, riddling lever, bafe plate,
re bricks and log retainer.
It is a condition of the guarantee that the installation complies
with relevant Building Regulations and is carried out by a suitably
qualied individual (HETAS registered in England and Wales, or
equivalent in other countries) with certicate of installation and
appropriate commissioning retained by the end-user along with
proof of purchase.
Whilst the guarantee does not cover any aspect of the flue
arrangements for the installation, or the installation work itself, as
these are beyond the control of Dimplex as the manufacturer of
the stove, it is a condition of the guarantee that the ue be swept
by a suitably qualied individual as appropriate but at a minimum
interval of once per year. It is expected that the stove would be
inspected for developing faults at the time of sweeping to allow
any necessary maintenance to be carried out.
Damage or defects caused by the following are excluded: over-
firing, use of inappropriate fuels such as petroleum coke or
household rubbish, ue draft problems, ventilation issues, accident,
misuse, fair wear and tear, unauthorised modications or repairs
made using incorrect spares.
In normal usage the paint nish of the stove may change colour
slightly and in the case of enamel nishes, may develop hairline
cracks. As these circumstances are considered normal, they are
not covered by the guarantee. Over-ring of an enamelled stove
can cause the nish to ake off. Damage caused by over-ring is
excluded from the guarantee.
It is a condition of the guarantee that only genuine Dimplex spare
parts are used. Parts that may need occasional replacement are
re bricks, ashpan, grate and log retainer. NB: sealing rope and
rope adhesive are generic stove spares that can be purchased
from most stove retailers. Provided the rope seals are replaced
like for like and xed with appropriate stove rope adhesive, this
will not invalidate the guarantee.
Genuine Dimplex spare parts are available in the UK direct from
the manufacturer and can be ordered via www.dimplex.co.uk or
by telephone on 0845 600 5111. For Republic of Ireland orders
see www.dimpco.ie or Tel: [phone]
Dimplex reserves the right to provide either replacement parts or
a replacement stove, at their sole discretion, in order to satisfy
claims made under this guarantee.
Replacement parts or stoves are covered only for the remainder
of the original guarantee period.
Dimplex will not be held responsible for any consequential or
incidental loss, damage or injury, howsoever caused.
The Dimplex stove guarantee does not affect, and is in addition
to, your statutory rights.
Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the rst instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.

1
3
4
5
2
7
8
9
10
11
12
13
14
15
16
2
WESTCOTT 12kW STOVE - SPARE PARTS
Item Description Part No
1Door Accessory Pack (x1 LH, x1 RH) MF09001
2Grate Accessory Pack (incl Grate Outer, x10 Grate bars) MF09002
3Adjustable Grate Plate MF09003
4Bafe Plate Accessory Pack MF09004
5Air Wash Deector Plate 3011015
6 Primary Air Slide MF09006
7Grate/Ashpan Operating Tool MF09007
8Front Bar (Log bar) MF09008
9 Legs Accessory Pack (x2 off) MF09009
10 Door Handle Accessory Pack (x1 steel, x1 black nish) MF09010
11 Hinge Pins (x2 off) MF09035
12 Air slide knob Accessory Pack (x1 steel, x1 black nish) MF09011
13 Ash Pan MF09012
14 Door Glass Accessory Pack (includes clips) MF09013
15 Heat Bricks Accessory Pack (x2 side bricks, x2 rear bricks) MF09014
16 Mitten MF09036
WESTCOTT 12kW

[c]A Division of GDC Group Ltd.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of
GDC Group Ltd.
DIMPLEX
MILLBROOK HOUSE
GRANGE DRIVE
HEDGE END
SOUTHAMPTON
SO30 2DF
TEL: [phone]
FAX: [phone]
WEBSITE: www.dimplex.co.uk
Republic of Ireland Tel: [phone]