Dormakaba ALVARADO Supervisor 2000 User manual

Alvarado Manufacturing Company, Inc.
12660 Colony Street, Chino, CA 91710
Phone: [phone]
Fax: [phone]
[email protected]
www.alvaradomfg.com
PUD3722R1-4
Supervisor 2000
(SU2000)
Barrier-Free Optical Turnstile
User Guide

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Supervisor 2000 User Guide
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Contents
Safety Precautions. ........................................................................................................................................ 4
Purpose Of This User Guide. ......................................................................................................................... 5
Intended Users. ........................................................................................................................................ 5
User Responsibilities. ............................................................................................................................... 5
SU2000 Overview........................................................................................................................................... 6
SU2000 Cabinets. .................................................................................................................................... 6
SU2000 Components. .............................................................................................................................. 8
SU2000 Options. .................................................................................................................................... 10
Access Control Integration. .....................................................................................................................11
SU2000 Functionality.....................................................................................................................................11
Passage Modes.......................................................................................................................................11
Setting Passage Modes.......................................................................................................................... 12
Bi-directional Trafc and Smart Use of Passage Modes. ....................................................................... 12
User Status Display. ............................................................................................................................... 14
Operational Sounds................................................................................................................................ 15
SU2000 Operation........................................................................................................................................ 16
Powering On / Off. .................................................................................................................................. 16
Lane Key Control (Option)...................................................................................................................... 17
User Instructions..................................................................................................................................... 18
Turnstile Operations. .............................................................................................................................. 19
I/O Control. ................................................................................................................................................... 22
Inputs...................................................................................................................................................... 22
Outputs. .................................................................................................................................................. 25
SU2000 Conguration Preparation............................................................................................................... 27
Overview................................................................................................................................................. 27
New Installation Conguration Checklist. ............................................................................................... 27
Installing the Conguration Tools............................................................................................................ 28
Connecting a Laptop Directly to the Turnstile......................................................................................... 29
Operating System Conguration. ................................................................................................................. 30
Setting the Local System Time. .............................................................................................................. 32
Setting the Turnstile IP Address. ............................................................................................................ 34
Maintenance................................................................................................................................................. 35
Weekly Safety Check. .................................................................................................................................. 36
Troubleshooting............................................................................................................................................ 37
Revision History............................................................................................................................................ 38

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• For indoor use only.
• Use only skilled individuals to install and service the turnstile.
• DO NOT operate the turnstile if it has been damaged in any manner. If damaged, have the unit
repaired or adjusted by a skilled service person before use.
• DO NOT modify or alter the turnstile.
• Have skilled individuals maintain the turnstile according to a proper maintenance schedule.
• In access control applications, train all personnel that will be using the turnstile in the proper
method of operation. In addition, properly train new users as they are added to the system.
• DO NOT use non-Alvarado parts to repair a damaged turnstile.
• Power off the turnstile before connecting or disconnecting any communication or power wiring
to the turnstile.
• Pour utilisation à l'intérieur seulement.
• Utilisez uniquement des personnes qualiées pour installer et entretenir le tourniquet.
• NE PAS faire fonctionner le tourniquet s'il a été endommagé de quelque façon. S'il est
endommagé, faire réparer ou ajuster l'unité avant l'utilisation par un(e) préposé(e) à l'entretien
qualié(e).
• NE PAS modier ou altérer le tourniquet.
• Le tourniquet doit être maintenu selon un calendrier d'entretien adéquat par des personnes
qualiées.
• Dans les applications de contrôle d'accès, former tout le personnel qui utilisera le tourniquet
selon la bonne méthode de fonctionnement. De plus, bien former les nouveaux utilisateurs à
leur intégration au système.
• NE PAS utiliser des pièces ne provenant pas du Alvarado pour réparer un tourniquet
endommagé.
• Suivez strictement les instructions de manutention pour déplacer ou soulever le tourniquet lors
de l'installation
• Éteignez le tourniquet avant de brancher ou de débrancher le câblage de communication ou le
câblage d'electricité.
• This turnstile can be used by children aged 12 and above, inexperienced persons, or
persons with reduced physical, sensory, or mental conditions, if such children or persons are
supervised, or have been provided instruction regarding the safe and proper usage. Children
shall not play with or around the turnstile.
• The turnstile shall be disconnected from its power source during service and when replacing
parts. The turnstile shall be disconnected from its power source before connecting or
disconnecting any communication or other activation/feedback control wires. If it is not possible
that the technician can check from any point to which he has access that the main power is
removed, a disconnection with a locking system in the isolated position shall be provided.
Safety Precautions
WARNING The Supervisor 2000 may present a risk to persons and property if it is not
operated correctly. Therefore, this manual must be read in its entirety and
all safety and operations information must be adhered to. Note the following
precautions:

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Purpose Of This User Guide
The Supervisor 2000 (“SU2000”) User Guide is an operational manual which describes the operational
features of Alvarado SU2000 optical turnstile product.
The manual is intended for use by owners, facility operators and system integrators responsible for the
product, the facility access system and the employees, vendors and invitees that will use the equipment on
a day-to-day basis.
As owner or caretaker of the equipment, it is essential that you maintain your SU2000s and ensure safe
product use by the employees, vendors and invitees that will be utilizing the product.
The operation of the SU2000s should be tested weekly to ensure the product is operating correctly. This
User Guide provides instructions for a Weekly Safety Check.
Intended Users
User Responsibilities

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SU2000 Overview
The Supervisor 2000 is a barrier-free optical turnstile that provides bi-directional access control and
other passage modes. In Controlled Passage mode, upon receipt of a valid card signal from an access
control system or GateKeeper turnstile control software, the integrated sensors allow a single user to pass
through the turnstile in the requested direction. If an unauthorized user attempts to tailgate on the entry,
the unit will recognize the illegal passage, a violation alarm will sound and red noti cation lights will  ash.
The SU2000 utilizes integrated optical sensors to control access. The optical sensors detect patrons,
determine the direction of patron movement, and (in conjunction with the facility access control system)
detect unauthorized users as well as “piggybacking” or “tailgating” on allowed entries.
While access control throughput will depend on the access control system and readers used, the SU2000
supports extremely rapid entry and throughput. It will “stack” valid scans and process patrons as fast as
they can walk through the turnstile.
SU2000 Cabinets
There are three types of SU2000 cabinets used to create passage lanes: Main, Secondary, and center
(expansion). A single lane consists of a Main cabinet and a Secondary cabinet [Fig. 1]. The center cabinets
are used to create additional lanes with the addition of a single cabinet [Fig. 2].
Each cabinet has an unsecured and secured side. Alvarado follows what we call the “right-hand rule." User
status lights and card readers are always installed on the right-hand side as you enter the turnstile.
The Main cabinet contains the main turnstile
controller, I/O control board, power supply,
operational sensor receivers, crawl sensor
receiver, and a recessed power button.
The reveal of the Main cabinet contains the user
status display that communicates turnstile status to
the user.
Main Cabinet
Secured Side
Unsecured Side
Secondary
Cabinet Main
Cabinet
Power
Button
The Secondary cabinet contains operational
sensor transmitters and crawl sensor transmitter.
The reveal of the Secondary cabinet contains the
user status display that communicates turnstile
status to the user.
Secondary Cabinet
Fig. 1 Single-Lane Con gurationSingle-Lane Con guration

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SU2000 Cabinets (cont.)
Center cabinets contain both Main and Secondary components. Center cabinets are extension cabinets
used in multi-lane applications. An unlimited number of center cabinets can be added.
The center cabinet contains the main turnstile controller, I/O control board, power supply, operational
sensors, crawl sensors for both the Main and Secondary side of the center cabinet, and a recessed power
button.
The reveal of the center cabinet contains two user status displays that communicate turnstile status to the
user for both directions of travel.
Center Cabinet (Multi-Lane Con guration)
Secured Side
Unsecured Side
Secondary
Cabinet Center
Cabinet Main
Cabinet
Main
Side Secondary Side
Power
Button Power Button
Main
Side
Secondary
Side
Fig. 2 Multi-Lane Con gurationMulti-Lane Con guration

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An overview of the major turnstile components is presented below [Fig. 3]. More information on these
components can be found later in this document.
SU2000 Components
A
B
C
D
F
H
II
F
H
I
I
A
B
C
G
EE
Top ViewTop View
Main SideMain Side SecondarySecondary
SideSide
SideSide
ViewView
Fig. 3 SU2000 ComponentsSU2000 Components

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A
B
C
D
F
H
Cabinet Lid / User Status Display
Cabinet Lids are fabricated from 100% acrylic resin. For each direction of travel, there is a user
status display located on the right-hand side. The user status display provides visual instructions to
users regarding the status of presented credentials (based on data from the access control system)
and visual notication of alarm conditions.
End Panels
End panels are fabricated from #304 stainless steel. Slim mullion-style card readers may be installed
to the end panels. An example card reader is shown installed in [Figure 3 - Side View].
Speakers
Two speakers are mounted to the fascia of Main and center cabinets. The speaker is used to play
auditory sounds and alarms.
Power Button
There is one power button installed per turnstile. The power button is installed in the base of the
Main / center cabinet on the secured side.
Operational Sensors
Operational sensors are used to detect and monitor users as they enter, pass through and exit the
turnstile. Infrared transmitters are on the Secondary side of the turnstile. Infrared receiver sensors
are on the Main side of the turnstile.
Main Turnstile Controller
The main turnstile controller houses the CPU unit and various hardware ports, such as USB,
Ethernet, and HDMI.
I/O Control Board
The I/O control board is the interface point between the turnstile and the facility access control
system. Passage activation and the various other inputs and outputs available from the turnstile are
accessed through the I/O control board terminal strips.
Power Supply
There is a single power supply installed in the Main / center cabinet. This supply converts primary
power to12V and 5V low-voltage power for main turnstile controller, optical sensor, and light
operation.
Crawl Sensors
Crawl sensors are used to detect users attempting to crawl through the lane. Crawl sensors are
located near the cabinet base on both the entry and exit side of the turnstile. Infrared transmitters are
on the Secondary side of the turnstile. Infrared receiver sensors are on the Main side of the turnstile.
SU2000 Components (cont.)
I
G
E

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SU2000 Options
There are various SU2000 options. Options relating to turnstile operation are listed below:
Alternate Power Supply
A 220 - 240 VAC, 50 Hz power supply and appropriately rated power button are utilized.
Baseplate
A baseplate for either single lane or multi-lane congurations is available. The baseplate is powder coated
black with a black non-slip coating in the passageway area. The baseplate includes enclosed cable runs
and eliminates the need for trenching or stubbing up conduit from the oor.
Card Reader Integration
Due to the extremely slim architectural prole of the SU2000, generally only mullion-sized readers can be
installed to the end cabinet. Custom reader integration is available. If you are utilizing larger sized readers,
this will have been addressed during the ordering and product checklist process.
Alternate Cabinet Materials
Cabinets may be fabricated from wood, laminates, or other materials. Contact Alvarado to discuss
requirements.
Power-Coated Cabinets
External cabinet materials may be powder-coated in a variety of colors.
Lane Key Controls
A pair of 3-position key switches are provided to control each direction of travel per lane. Turning the key to
one of three positions overrides all settings and can place the turnstile in Controlled Passage mode, Free
Passage mode, or No Passage mode. Settings are user-congurable for each direction of travel.
Longer Interconnect Cables
Among the cabling requirements for the SU2000 is an “interconnect cable" that runs through conduit
between the two turnstile cabinets. The standard interconnect cable length is 11’. Longer interconnect
cables, available in 20’ and 40’ lengths, are available on a custom order basis.
GateKeeper
GateKeeper is an optional desktop application that allows installed Alvarado optical turnstiles to be
controlled from a single PC. GateKeeper allows the control and scheduling of most day-to-day operating
functions including designating a turnstile as entry or exit only, opening or closing a turnstile, and allowing
single passage overrides for guests or personnel that have forgotten their access card. The application also
includes various other functions. These functions include an emergency “open all turnstiles” capability that
is in addition to the emergency override / re alarm capabilities of the SU2000. The application has tiered
login levels with three levels of security (Operator, Supervisor, and Administrator).

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SU2000 Functionality
Passage Modes
Entry and exit directions can be individually congured to different passage modes to suit facility
requirements. For example, a turnstile can be congured for Controlled Passage mode in the entry and exit
directions, or Controlled Passage mode in the entry direction and Free Passage mode in the exit direction.
The turnstile may also be congured to any combination of the passage modes listed below.
The various passage modes are described below.
Controlled Passage Mode
Upon receipt of an authorization signal from an access control system, a single passage in the authorized
direction is allowed. Any unauthorized passage will set off a violation alarm. Controlled Passage mode can
be either single direction or bi-directional.
Free Passage Mode
An authorization signal is not required for a user to pass through the lane. Free Passage mode can be
either single direction or bi-directional.
No Passage Mode (Lane Closed)
No passage is allowed. Valid electronic credentials are ignored and passage is not allowed. Any passage
will set off a violation alarm. No Passage mode can either be single direction or bi-directional.
Visitor Passage Mode (2015 Release)
Visitor Mode places the turnstile in Free Passage mode in both the entry and exit directions. The purpose if
this mode is to allow a group of non-credentialed visitors to enter and leave the facility without requiring an
attendant to enter individual authorizations for each person. Typically, Visitor Passage mode is enabled /
disabled with the use of a toggle button at a security desk.
There are two types of interfaces to allow an access control system to operate with the SU2000:
Dry Contacts
Single passage activation and the various other inputs and outputs available to / from the SU2000 are
accessed through the I/O control board located in the Main cabinet. The required system input to the
SU2000 is a voltage-free, momentary dry contact (unless otherwise indicated). Outputs to the SU2000
are also voltage-free, momentary dry contacts. In rare cases, depending on the access control system, it
may be desirable to utilize isolation relays to ensure proper system signaling. Additional information on I/O
interfacing is provided later in this manual.
TCP/IP
For select projects, a TCP/IP interface is available. This interface allows a third-party access system to
communicate to / from the SU2000 using a dened TCP/IP command structure. There is an additional
charge for use of the TCP/IP interface and implementation requires programming efforts on the part of the
access system provider. Instructions pertaining to the TCP/IP interface is outside the scope of this manual.
Access Control Integration

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Setting Passage Modes
Turnstile passage modes can be set in one of three ways:
Turnstile Lane Key Control
If this option has been ordered for your turnstiles, two 3-position key switches are installed on the turnstile.
Turning the key to one of the three positions allows each turnstile direction to be placed in any of the
passage modes. Instructions on using lane key control are provided on Page 17.
I/O Control Board
Passage modes are set via wiring to the I/O control board inputs. This method is ideal for facilities that
do not require changing passage mode con gurations throughout the day. This is the most common
method used by our customers. Instructions for wiring to the I/O control board are provided in the SU2000
Installation Instructions.
GateKeeper
GateKeeper is an optional desktop software application. GateKeeper, along with other functionality, allows
the passage modes for both the entry and exit side of the turnstiles to be changed using the GateKeeper
application. Instructions on con guring passage modes using GateKeeper is outside the scope of this
manual.
Bi-directional Traf c and Smart Use of Passage Modes
Bi-directional traf c passage modes are: (1) controlled entry / controlled exit [Fig. 4], (2) controlled entry
/ free passage exit [Fig. 5]. Either of these con gurations require users to wait for oncoming users to
complete their passage before entering the turnstile.
CONTROLLED
ENTRY
CONTROLLED
ENTRY
FREE PASSAGE
EXIT
CONTROLLED
EXIT
Fig. 4 Controlled Entry / Controlled ExitControlled Entry / Controlled Exit Fig. 5 Controlled Entry / Free-Passage ExitControlled Entry / Free-Passage Exit

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Bi-directional Traf c and Smart Use of Passage Modes (cont.)
Bi-directional passage modes are generally suitable for low- to medium-volume applications. Traf c
is generally heavy in only one direction at a time (arriving in the a.m. or leaving in the p.m.) and users
naturally work out a protocol similar to drivers at a four-way stop.
For higher-level traf c applications, and where there are multiple turnstiles at an entry point, faster
throughput can often be achieved by closing one direction of passage on select turnstiles as shown in [Fig.
6 & Fig. 7].
Secured Side
Unsecured Side
LANE 1
ENTRY OPEN
LANE 2
ENTRY OPEN
LANE 3
EXIT OPEN
LANE 3
ENTRY CLOSED
LANE 2
EXIT CLOSED LANE 1 EXIT CLOSED
LANE 1
ENTRY OPEN
LANE 2
ENTRY CLOSED
LANE 3
ENTRY CLOSED
LANE 1
EXIT CLOSED
LANE 3
EXIT OPEN LANE 2
EXIT OPEN
Secured Side
Unsecured Side
Fig. 6 Morning / Return from LunchMorning / Return from Lunch
Fig. 7 Evening / Leave for LunchEvening / Leave for Lunch

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The user status display is used to communicate turnstile and credential status to the user. For each
direction of travel, there is a user status display located on the right-hand side tunstile lid. The user status
display functions as follows:
(Flashing)
(Flashing)
User Status Icon Indicates:
10A
An illuminated yellow card
means the turnstile is
ready for card presentation.
10B
An illuminated green
arrow indicates passage
is allowed in the direction
of the arrow after valid
credentials have been
presented.
10C
An illuminated red X
indicates passage is
prohibited in the direction
of the arrow.
10D
A  ashing green arrow
indicates the turnstile is in
Free Passage Mode in the
direction of the arrow.
10E
A  ashing red X indicates
the turnstile has an alarm
condition and / or invalid
credentials have been
presented.
User Status Display
(Flashing)
10D
(Flashing)
Fig. 8 User Status DisplayUser Status Display

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Loitering Person or object in the lane beyond the allotted
time (default is 12 seconds). panellingered.wav
Start-Up Complete Turnstile start-up process is complete. welcome.wav
Crawl Sensor Object detected by the crawl sensor. crawl.wav
Operational Sounds
The SU2000 comes pre-congured with operational sounds to alert users and attendants of turnstile activity
and alarm conditions. The sounds and alarms are played from the speakers mounted to each end of the
Main and center cabinets.
The default operational sounds can be replaced with custom sounds using LaneCong. Information on
conguring operational sounds can be found in the LaneCong User Guide located on the File Management
CD.
Operational Sound /
Alarm
Description Alarm Sound
File Name
Access Granted (Entry
Direction) Good card / access granted in the entry direction. entgranted.wav
Access Denied (Entry
Direction) Bad card / access denied in the entry direction. entdenied.wav
Access Granted (Exit
Direction) Good card / access granted in the exit direction. extgranted.wav
Access Denied (Exit
Direction) Bad card / access denied in the exit direction. extdenied.wav
Blocked Sensor Operational sensor blocked on the entry side of
the turnstile. entblk.wav
Tailgating (Entry Direction) Tailgating / unauthorized passage detected in the
entry direction. enttail.wav
Tailgating (Exit Direction) Tailgating / unauthorized passage detected in the
exit direction. extail.wav
Table 1 Operational Sounds

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SU2000s are factory set to operate in Controlled
Passage mode in both the entry and exit directions.
NOTE
Powering On / Off
SU2000 Operation
There is a power button located at the base of the
end cabinet on the secured side of all Main and
center cabinets
[Fig. 9].
1. Using a slim object such as a pencil or pen,
push the power button.
2. The power-up cycle takes less than one minute
to complete. Two chimes sound during the
power-up cycle to indicate status:
• Ascending chime: Operating system
booted successfully.
• Descending chime: Turnstile application
launched successfully, and the power-up
cycle is complete.
3. After the power-up sequence is completed, the
SU2000 enters into the previously con gured
passage modes, or the passage modes
currently de ned in GateKeeper.
PowerPower
ButtonButton
Fig. 9 Power ButtonPower Button

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Lane Key Control (Option)
Optional 3-position lane key control switches can be
selected during the ordering process. Installed lane
key control switches are used to change passage
modes for both directions of travel. Two (2) lane
key control switches are installed per turnstile in the
bottom end legs as shown in [Fig. 10].
Turning the key to one of three positions overrides
all existing settings, placing the turnstile in Controlled
Passage mode, Free Passage mode or No Passage
mode depending on the orientation of the key. Refer
to the Passage Modes section on Page 11 for more
information.
1. Turn the key to the position that corresponds to
the desired passage mode as shown in
[Fig. 11].
Lane KeyLane Key
ControlControl
SwitchSwitch
Lane KeyLane Key
ControlControl
SwitchSwitch
Secured Side
Unsecured Side
Controlled
Passage
Mode
Free
Passage
Mode
No
Passage
Mode
Fig. 10 Lane-Key Control Switch LocationsLane-Key Control Switch Locations
Fig. 11 Lane-Key Control SwitchLane-Key Control Switch

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Controlled Passage Mode
Operational & Safety Considerations
• Users may move briskly, but should not run due to safety considerations.
• Users should not stop and linger in the turnstile. Loitering slows throughput and may trigger an alarm
condition.
• Users with large bags, hand trucks, boxes, etc, should verify their combined width does not exceed
passage width prior to entering the turnstile.
• Users requiring the use of a manual or motorized wheelchair should use designated wider passage
turnstiles.
Alvarado follows what we call the “right-hand rule."
Card readers are always installed on the right-hand
side as the user enters the turnstile.
1. Ensure the user status display's yellow card icon
is illuminated [Fig. 12].
2. Present credentials to the card reader.
3. Upon card validation:
• Authorized Entry chime sounds.
• Green arrow icon illuminates on the user
status display.
4. Promptly walk through the turnstile.
Yellow CardYellow Card
IconIcon
It is assumed that mullion-style card readers are installed to the end panels. Instructions on presenting
credentials to other media devices are outside the scope of this user guide.
NOTE
User Instructions
To improve throughput:
• Instruct users to have their credentials ready for presentation prior to arrival at the turnstile.
• Keep the turnstile entry and exit areas free of obstructions and dissuade users from talking or
congregating in those areas.
• Consider designating turnstiles as entry or exit only, particularly during busy throughput times
(see Page 13).
TIPS
Fig. 12 Controlled-Passage IconControlled-Passage Icon

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User Instructions (cont.)
1. Ensure the user status display's green arrow
icon is blinking [Fig. 13].
2. Walk through the turnstile.
FlashingFlashing
Green ArrowGreen Arrow
IconIcon
Free Passage Mode
The following scenarios describe product behavior in common operational situations. Other operational
information is available in other sections of this manual. Additional information can also be obtained by
contacting Alvarado’s technical support department.
AuthorizedAuthorized
EntryEntry
Unsecured SideUnsecured Side
Function Description Turnstile Response I/O Output
The user presents valid
credentials to the card reader
and completes an entry
passage.
• Authorized Entry chime
sounds.
• Green arrow icon
illuminates on the entry
side user status display.
YES
The user presents valid
credentials to the card
reader and completes an exit
passage.
• Authorized Entry chime
sounds.
• Green arrow icon
illuminates on the exit
side user status display.
YES
Secured SideSecured Side
AuthorizedAuthorized
ExitExit
Unsecured SideUnsecured Side
Secured SideSecured Side
Turnstile Operations
Fig. 13 Free-Passage IconFree-Passage Icon

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Turnstile Operation (cont.)
Function Description Turnstile Response I/O Output
User activates the turnstile
from the unsecured side.
When the card is validated,
an unauthorized user
performs an exit passage
from the secured side.
When the unauthorized user
enters the turnstile from the
secured side:
• The Unauthorized Exit
Passage alarm sounds for
4 seconds.
• Red stop icon  ashes on
the exit side user status
display.
YES
User activates the turnstile
from the secured side.
When the card is validated,
an unauthorized user
performs an entry passage
from the unsecured side.
When the unauthorized user
enters the turnstile from the
unsecured side:
• The Unauthorized Entry
Passage alarm sounds.
• Red stop icon  ashes on
the entry side user status
display.
YES
An unauthorized user
closely follows an
authorized user to enter
the facility.
When the unauthorized user
tailgates:
• The Unauthorized Entry
Passage alarm sounds for
4 seconds.
• Red stop icon  ashes on
the user status display.
YES
Unauthorized EntryUnauthorized Entry
PassagePassage
Unauthorized ExitUnauthorized Exit
PassagePassage
Tailgate EntryTailgate Entry
Secured SideSecured Side
Secured SideSecured Side
Secured SideSecured Side
Unsecured SideUnsecured Side
Unsecured SideUnsecured Side
Unsecured SideUnsecured Side
An unauthorized user
closely follows an
authorized user to exit the
facility.
When the unauthorized user
tailgates:
• The Unauthorized Exit
Passage alarm sounds for
4 seconds.
• Red stop icon  ashes on
the exit side user status
display.
YES
Tailgate ExitTailgate Exit
Unsecured SideUnsecured Side
Secured SideSecured Side