Draytek Vigor3910 Series User manual

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Vigor3910 Series
Multi-WAN Security Router
Quick Start Guide
Version:1.1
Firmware Version: V3. 9.6. 3
(For future update, please visit DrayTek web site)
Date: August 10, 2021

Intellectual Property Rights (IPR) Information
Copyrights © All right s reserved. This publicat ion cont ains informat ion t hat is prot ect ed
by copyright . No part may be reproduced, t ransmit t ed, t ranscribed, st ored in
a ret rieval syst em, or t ranslat ed int o any language wit hout writ t en permission
from t he copyright holders.
Trademarks The f ollowing t rademarks are used in t his document :
Microsof t is a regist ered t rademark of Microsoft Corp.
Windows 8, 10 and Expl orer are t rademar ks of Mi crosof t Corp.
Apple and Mac OS are regist ered t rademarks of Apple Inc.
Ot her product s may be t rademarks or regist ered t rademarks of t heir
respect ive manuf act urers.
Safety Instructions and Approval
Safety
Instructions
Read t he inst allat ion guide t horoughly bef ore you set up t he rout er.
The rout er is a complicat ed elect ronic unit t hat may be repaired only be
aut horized and qualif ied personnel. Do not t ry t o open or repair t he
rout er yourself .
Do not place t he rout er in a damp or humid place, e. g. a bat hroom.
Do not st ack t he rout ers.
The rout er should be used in a shelt ered area, wit hin a t emperat ure
range of +5 t o +40 Celsius.
Do not expose t he rout er t o direct sunlight or ot her heat sources. The
housing and elect ronic component s may be damaged by direct sunlight or
heat sources.
Do not deploy t he cable f or LAN connect ion out door t o prevent elect ronic
shock hazards.
Keep t he package out of reach of children.
When you want t o dispose of t he rout er, please follow local regulat ions on
conservat ion of t he environment .
Warranty
We warrant t o t he original end user (purchaser) t hat t he rout er will be free
from any def ect s in workmanship or mat erials for a period of t wo (2) years
f rom t he dat e of purchase f rom t he deal er. Pl ease keep your pur chase recei pt
in a safe place as it serves as proof of dat e of purchase. During t he warrant y
period, and upon proof of purchase, should t he product have indicat ions of
failure due t o fault y workmanship and/ or mat erials, we will, at our discret ion,
repair or replace t he def ect ive product s or component s, wit hout charge f or
eit her part s or labor, t o what ever ext ent we deem necessary t ore-st ore t he
product t o proper operat ing condit ion. Any replacement will consist of a new
or re-manuf act ured f unct ionally equivalent product of equal value, and will
be of fered solely at our discret ion. This warrant y will not apply if t he product
is modif ied, misused, t ampered wit h, damaged by an act of God, or subj ect ed
t o abnormal working condit ions. The warrant y does not cover t he bundled or
licensed sof t ware of ot her vendors. Def ect s which do not significant ly aff ect
t he usabilit y of t he product will not be covered by t he warrant y. We reserve
t he right t o revise t he manual and online document at ion and t o make changes
from t ime t o t ime in t he cont ent s hereof wit hout obligat ion t o not if y any
person of such revision or changes.
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EU Declaration of Conformity
We DrayTek Corp. , of fice at No.26, Fushing Rd. , Hukou, Hsinchu Indust rial Park, Hsinchu 303, Taiwan, declare under our sol e
responsibilit y t hat t he product
Product name: Multi-WAN Security Appliance
Model number: Vigor3910
Manufacturer: DrayTek Corp.
Address: No. 26, Fushing Rd. , Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan.
is in conf ormit y wit h t he rel evant Union harmonisat i on legisl at ion:
EMC Direct ive 2014/ 30/ EU, Low Volt age Direct ive 2014/ 35/ EU and RoHS 2011/ 65/ EU wit h ref erence t o t he following st andards
St andard Version / Issue date
EN 55032 2015+AC: 2016 class A
EN 61000-3-2 2014 Class A
EN 61000-3-3 2013
EN 55024 2010+A1: 2015
EN 62368-1 2014/ AC:2015
EN IEC 63000: 2018 2018
Hsinchu 22nd June, 2019 Calvin Ma / President .
(place) (date) (Legal Signature)
Declaration of Conformity
We DrayTek Corp. , of fice at No.26, Fushing Rd. , Hukou, Hsinchu Indust rial Park, Hsinchu 303, Taiwan, declare under our sol e
responsibilit y t hat t he product
Product name: Multi-WAN Security Appliance
Model number: Vigor3910
Manufacturer: DrayTek Corp.
Address: No. 26, Fushing Rd. , Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan.
Importer: SEG, 11 Capit al Business Park, Borehamwood, Herts, WD6 1GW
is in conf ormit y wit h t he rel evant UK St at ut ory Inst rument s:
The Elect romagnet ic Compat ibilit y Regulat ions 2016 (SI 2016 No. 1091), The El ect rical Equipment (Saf et y) Regul at ions 2016 (SI
2016 No. 1101), and The Rest rict i on of t he Use of Cert ain Hazar dous Subst ances in Elect rical and Elect r onic Equipment Regul at ions
2012 (SI 2012 No. 3032) wit h ref erence t o t he f ollowing st andards:
St andard Version / Issue date
EN 55032 2015+A1: 2016 class A
EN 61000-3-2 2014
EN 61000-3-3 2013
EN 55024 2010+A1: 2015
EN 62368-1 2014/ AC:2015
EN IEC 63000: 2018 2018
Hsinchu 2nd August, 2021 Calvin Ma / President .
(place) (date) (Legal Signature)
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Regulatory Information
Federal Communicat ion Commission Int erf erence St at ement
This equipment has been t est ed and f ound t o comply wit h t he limit s for a Class A digit al device,
pursuant t o Part 15 of t he FCC Rules. These limit s are designed t o provide reasonable prot ect ion
against harmful int erf erence in a resident ial inst allat ion. This equipment generat es, uses and can
radiat e radio f requency energy and, if not inst alled and used in accordance wit h t he inst ruct ions, may
cause harmful int erf erence t o radio communicat ions. However, t here is no guarant ee t hat
int erf erence will not occur in a part icular inst allat ion. If t his equipment does cause harmf ul
int erf erence t o radio or t elevision recept ion, which can be det ermined by t urning t he equipment off
and on, t he user is encouraged t o t ry t o correct t he int erf erence by one of t he f ollowing measures:
Reorient or relocat e t he receiving ant enna.
Increase t he separat ion bet ween t he equipment and receiver.
Connect t he equipment int o an out let on a circuit dif ferent f rom t hat t o which t he receiver
is connect ed.
Consult t he dealer or an experienced radio/ TV t echnician for help.
This device complies wit h Part 15 of t he FCC Rules. Operat ion is subj ect t o t he f ollowing t wo
condit ions:
(1) This device may not cause harmful int erference, and
(2) This device may accept any int erf erence received, including int erf erence t hat may cause
undesired operat ion.
More updat e, please visit www. drayt ek. com.
Company name ABP Int ernat ional Inc.
Address 13988 Diplomat Drive Suit e 180 Dallas TX 75234
ZIP Code 75234 E-mail rmesser@abpt ech.com
USA Local
Represent at ive
Cont act Person Mr. Robert
Messer
Tel. [phone]
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Ta ab bl le e o of f C Co on nt te en nt ts s
1. Package Content .................................................................................................. 1
2. Panel Explanation................................................................................................. 2
2.1 LED ............................................................................................................................................ 2
2.2 Connectors ................................................................................................................................. 2
3. Hardware Installation ........................................................................................... 3
3.1 Connecting Device ..................................................................................................................... 3
3.2 Rack-Mounted Installation.......................................................................................................... 4
4. Software Configuration ........................................................................................ 5
5. Customer Service ................................................................................................. 9

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1. . P Pa ac ck ka ag ge e C Co on nt te en nt t
Take a look at t he package cont ent . If t here is anyt hing missed or damaged,
please cont act DrayTek or dealer immediat ely.
Vigor router Quick Start Guide
RJ-45 Cable (Ethernet) Rack mount kit (brackets)
Console Connector Console Flat Cable
The t ype of t he power cord depends on t he count ry t hat t he rout er will be
inst alled.
UK-type Power Cord EU-type Power Cord
USA/Taiwan-type Power Cord AU/NZ-type Power Cord
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2. . P Pa an ne el l E Ex xp pl la an na at ti io on n
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2. .1 1 L LE ED D
LED Status Explanation
On The rout er is powered on.PWR
Of f The rout er is powered of f.
Blinking The syst em is act ive.ACT
Of f The syst em is hanged.
On The USB device is inst alled and ready.USB
Of f No USB device is inst alled.
On The f iber connect ion is est ablished.
Blinking The dat a is t ransmit t ing.
SFP+
Of f No f iber connect ion is est ablished or t he syst em is
hanged.
On The Et hernet link is est ablished on corresponding port .
Of f No Et hernet link is est ablished.
Lef t
Blinking The dat a is t ransmit t ing.
On The Et hernet link is est ablished on corresponding port
wit h 1G Mbps or above.
P3 ~
P12 Right Of f The Et hernet link is est ablished on corresponding port
wit h less t han 1G Mbps.
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2. .2 2 C Co on nn ne ec ct to or rs s
Interface Description
USB1 / USB2 Connect er f or t he USB device.
Consol e Provided f or t echnician use.
SFP+ (P1~P2) Connect er f or SFP module wit h t he rat e of 10G/ 1G bps.
2. 5GBase-T
(P3~P4)
Connect or f or remot e net work devices or local net work devices
(WAN/ LAN) wit h t he rat e of 2.5G/ 1G/ 100M/ 10M bps.
GbE P5~P8 Connect ors for remot e net work devices or local net work devices
(WAN/ LAN) wit h t he rat e of 1G/ 100M/ 10M bps.
GbE P9~P12
Connect er f or local net work devices (LAN) wit h t he rat e of
1G/ 100M/ 10M bps.
The Fact ory Reset but t on is used t o rest ore t he def ault set t ings.
Turn on t he rout er (ACT LED is blinking). Press t he hole and keep for
more t han 5 seconds. When you see t he ACT LED begins t o blink
rapidly t han usual, release t he but t on. Then t he rout er will rest art
wit h t he fact ory def ault conf igurat ion.
Connect er f or a power cord.
ON/ OFF - Power swit ch.
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3. . H Ha ar rd dw wa ar re e I In ns st ta al ll la at ti io on n
This sect ion will guide you t o inst all t he rout er t hrough hardware connect ion and
conf igure t he rout er’ s set t ings t hrough web browser.
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3. .1 1 C Co on nn ne ec ct ti in ng g D De ev vi ic ce e
Bef ore st art ing t o conf igure t he rout er, you have t o connect your devices
correct ly.
1. Connect a modem t o any WAN port of Vigor3910 wit h Et hernet cable (RJ-45)
t o access Int ernet .
2. Connect t he ot her end of t he cable (RJ-45) t o t he Et hernet port on your
comput er (t hat device also can connect t o ot her comput ers t o f orm a small
area net work). The LAN LED f or t hat port on t he f ront panel will light up.
3. Connect a server/ rout er (depends on your requirement ) t o any WAN port of
Vigor3910 wit h Et hernet cable (RJ-45). The WAN LED will light up.
4. Connect t he power cord t o Vigor3910’ s power port on t he rear panel, and
t he ot her side int o a wall out let .
5. Power on t he device by pressing down t he power swit ch on t he rear panel.
The PWR LED should be ON.
6. The syst em st art s t o init iat e. Aft er complet ing t he syst em t est , t he ACT LED
will light up and st art blinking.
Below shows an out line of t he hardware inst allat ion for your ref erence.
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3. .2 2 R Ra ac ck k- -M Mo ou un nt te ed d I In ns st ta al ll la at ti io on n
The Vigor3910 Series can be mount ed on t he shelf by using st andard bracket s
shown below.
1. Fast en t he rack mount kit on bot h sides of t he Vigor rout er using specific
screws.
2. Then, inst all t he Vigor rout er (wit h rack mount kit ) on t he 19-inch chassis by
using ot her f our screws.
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4. . S So of ft tw wa ar re e C Co on nf fi ig gu ur ra at ti io on n
To access Int ernet , please finish basic conf igurat ion af t er complet ing t he
hardware inst allat ion.
1. Make sure your PC connect s t o t he rout er correct ly.
Note
You may eit her simply set up your comput er t o get IP dynamically
from t he rout er or set up t he IP address of t he comput er t o be t he
same subnet as the default IP address of Vigor router
192.168. 1.1. For t he det ailed inf ormat ion, please ref er t o -
Trouble Shoot ing of t he user’ s guide.
2. Open a web browser on your PC and t ype http:/ / 192. 168.1. 1. A pop-up
window will open t o ask f or username and password. Please t ype
“ admin/ admin” as t he Username/ Password and click Login.
Note
If you f ail t o access t o t he web conf igurat ion, please go t o “ Trouble
Shoot ing” on User’ s Guide f or det ect ing and solving your problem.
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3. Now, t he Main Screen will pop up.
4. Open WAN>>Internet Access. WAN1 is dedicat ed for SFP connect ion; WAN3
~WAN8 are designed f or Et hernet connect ion. When your ISP provides f iber
connect ion, click Details Page of WAN1. If not , click Details Page of WAN3 ~
WAN8 according t o t he physical connect ion.
Here, we t ake WAN3 as an example.
There are t hree access modes f or you t o conf igure. Choose PPPoE, Static or
Dynamic IP or PPTP/ L2TP according t o t he access mode off ered by your ISP.
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PP PP Po oE E
1. Click Details Page of WAN3. When t he f ollowing page appears, choose
PPPoE.
2. Af t er clicking Enable and ent ering t he Username/ Password provided by your
ISP, click OK t o get t he following page.
3. To reboot t he syst em, click OK again.
4. Lat er, t he Vigor syst em will reboot .
5. Then, you can enj oy surf ing on t he Int ernet .
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St ta at ti ic c I IP P
1. Click Details Page of WAN3. When t he following page appears, choose Static
or Dynamic IP.
2. Af t er clicking Enable and configuring t he set t ings according t o t he dat a
provided by your ISP, click OK t o get t he following page.
3. To reboot t he syst em, click OK again.
4. Lat er, t he Vigor syst em will reboot .
5. Then, you can enj oy surf ing on t he Int ernet .
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5. . C Cu us st to om me er r S Se er rv vi ic ce e
If t he rout er cannot work correct ly af t er t rying many ef fort s, pl ease cont act your
dealer f or f urt her help right away. For any quest ions, please f eel f ree t o send
e-mail t o support @drayt ek.com.
Be a Registered Owner
Web regist rat ion is pref erred. You can regist er your Vigor rout er via
ht t ps: / / myvigor.drayt ek. com.
Firmware & Tools Updates
Due t o t he cont inuous evolut ion of DrayTek t echnology, all rout ers will be
regularly upgraded. Please consult t he DrayTek web sit e f or more informat ion on
newest f irmware, t ools and document s.
ht t ps: / / www.drayt ek. com
GPL Notice This DrayTek product uses sof t ware part ially or complet ely licensed
under t he t erms of t he GNU GENERAL PUBLIC LICENSE. The aut hor of
t he sof t ware does not provide any warrant y. A Limit ed Warrant y is
of fered on DrayTek product s. This Limit ed Warrant y does not cover
any soft ware applicat ions or programs.
To download source codes please visit :
ht t p:/ / gplsource. drayt ek.com
GNU GENERAL PUBLIC LICENSE:
ht t ps:/ / gnu. org/ licenses/ gpl-2. 0
Version 2, June 1991
For any quest ion, please f eel f ree t o cont act DrayTek t echnical
support at support @drayt ek.com f or f urt her inf ormat ion.