DSC neo HS128 E User manual

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product, please visit:
www.DSC.com/m/29009866 or scan the QR code to the right.
HS2016/HS2016-4/HS2032/HS2064/HS2064 E/
HS2128/HS128 E Alarm Panel
User Guide (UK)
WARNING: This manual contains information on limitations regarding product use and function and
information on the limitations as to liability of the manufacturer. The entire manual should be care-
fully read.

Table of Contents
Table of Contents
1.0 Quick Reference 3
2.0 Understanding Your Keypad 5
2.1 Icon and LED Keypad Symbols 5
2.2 Keypad Models 6
3.0 The PowerSeries Neo Security System 7
3.1 General System Operation 7
3.2 Testing Your System 7
3.3 Monitoring 7
4.0 Setting the Alarm System 8
4.1 Alarm System Setting Methods 8
4.2 Setting the System (Infinite Exit Delay) 8
4.3 Away Setting the System with the Keypad 8
4.4 Exit Delay Time Restart 9
4.5 Alarm Cancel Window 9
4.6 Using 2-way Wireless Keys and Proximity Tags 9
4.6.1 Setting the System with a 2-Way Wireless Key 10
4.6.2 Setting the System with a Proximity Tag 10
4.7 Alarm System Unsetting Methods 10
4.7.1 Unsetting the System 10
4.7.2 Engineers Reset 11
4.7.3 Downloading Enable 11
4.8 Emergency Keys 11
5.0 Access Code Types 12
5.1 Adding, Changing and Deleting Access Codes 13
5.2 Burglary Verification 14
5.3 Swinger Shutdown 14
5.4 Call Waiting 14
5.5 Fire Alarm Verification 14
5.6 System Lockout due to Invalid Attempts 14
5.7 User Labels (LCD keypads only) 14
6.0 Trouble Conditions 16
7.0 Safety Instructions 21
7.1 Regular Maintenance and Troubleshooting 21
7.1.1 Cleaning and Maintenance 21
8.0 EULA 23
9.0 Installer Warning 25
10.0 Reference Sheets 27
10.1 System Information 27
10.2 Service Contact Information 27
11.0 Access Code and Sensor/Zone information 28
12.0 Locating Detectors and Escape Plan 31
12.1 Smoke Detectors 31
12.2 Fire Escape Planning 32
12.3 Carbon Monoxide Detectors 33
13.0 Regulatory Agency Statements 34
- 2 -

Chapter 1.0 Quick Reference
1.0 Quick Reference
The PowerSeries Neo Alarm System uses shortcut keys to access options or features on all models
of keypads. When using an LCD keypad, the PowerSeries Neo Alarm System additionally uses a
menu based navigation system. The scroll keys can be used to [Scroll] through the list of options con-
tained within the current menu. For more information on keypads see: 2.0 “Understanding your
Keypad”. Lookup detailed information on any of the listed actions using the accompanying Section
number.
For detailed information about the PowerSeries Neo Alarm System, refer to the full online manual,
which can be accessed from the DSC.com Web site.
Note: Some features must be enabled by installer.
Note: Bypass Groups are not permitted in UL listed installations.
Note: [*] - If configured by installer.
Status
Lights Function Keys Function Keys
Status
Lights
Emergency
Keys
Emergency
Keys
Ready - Indicates system normal. Must
be on to set system. All zones must be
secured or bypassed and the system unset
for this light to activate.
Stay
Set
Fire Alarm
Set- Indicates system is set. If the Ready
light and the Set light are both on, an
Exit Delay is in progress.
Away
Set
Medical
Alarm
Trouble - On indicates a system mal-
function or tamper. Flashing indicates
that the keypad has a low battery con-
dition. Follow the instructions displayed
or enter [*][2] to view trouble. Cor-
recting the trouble turns off the indic-
ator.
Chime Panic Alarm
AC Power - Indicates AC Power is
present. The AC Power light will turn
off when AC is absent.
Reset
Sensors
 
  Quick
Exit
 

Action Press
Setting and Unsetting
Away Set for 2 seconds + [Access Code*]
Stay Set for 2 seconds + [Access Code*]
Night Set When set in stay mode [*][1] + [Access Code*]
No-Entry Setting [*][9] + [Access Code*]
Quick Set/Quick Exit [*][0]
Abort Setting Sequence [Access Code]
Bypassing - All bypass commands begin with [*][1] + [Access Code*]
- 3 -

Chapter 1.0 Quick Reference
Action Press
Bypass Individual Zones [3 Digit Zone #]
Bypass All Open Zones [9][9][8]
Recall Last Bypass [9][9][9]
Clear Bypass [0][0][0] OR [Scroll] Bypass Options + [*] + [Scroll]
Clear Bypasses + [*]
Program Bypass Group [3 digit zone #s] + [9][9][5] OR [3 digit zone #s] +
[Scroll] Bypass Options + [*] + [Scroll] Prg Bypass
Group + [*]
Load Bypass Group [9][9][1] OR [Scroll] Bypass Options + [*] + [Scroll]
Bypass Group + [*]
Common Functions
Set Time and Date [*][6] [Master Code] + [0][1]
Turn Chime ON/OFF [*][4] + [Access Code*] OR
Change Brightness [*][6] [Master Code] + [1][2] +
Change Contrast [*][6] [Master Code] + [1][3] +
Add/Delete User [*][5] + [Master Code] + [Access Code] + 1
Reset Smoke Detectors OR [*][7][2]
View Troubles [*][2] + [Access Code*] +
View Alarms [*][3] + [Access Code*] +
Perform System Test [*][6] + [Master Code] + [0][4] +
Buzzer Volume [*][6] + [Master Code] + [1][4] +
- 4 -

Chapter 2.0 Understanding Your Keypad
2.0 Understanding Your Keypad
The PowerSeries Neo Alarm System supports a variety of wireless, hardwired and proximity
sensor LCD, LED and Icon keypads. All keypads come equipped with the LED status lights
described in section 1 "Quick Reference". HS2LCD series keypads display system messages on
their LCD screen. HS2ICN series keypads display messages, as described in the following section.
HS2LED series keypads display messages via a series of numbered LEDs, as described in the fol-
lowing section. All keypad versions will have a solid blue LED bar that is always on steady except
when, if enrolled, a proximity tag is presented to and successfully read by the keypad.
2.1 Icon and LED Keypad Symbols
HS2ICNSeries HS2LEDSeries
596
12 710
11
1
8
15
234
17
16
14
13
5
9
7
6
1. Clock Digits 1, 2 These two 7 segment clock digits indicate the hour digits when the
local clock is active. Digit 2 is also used to identify the zone num-
ber as the 1 when the zone number is 100 or higher and the OPEN
or ALARM icons are active.
2. : (Colon) This icon is the hours/minutes divider and will flash once per
second when the local clock is active.
3. Clock Digits 3, 4 These two 7 segment displays are the minute digits when the local
clock is active. The digits 3 and 4 are used to indicate the zone
number for open zones or alarm in memory. These two digits com-
bined with the clock digit 2, scroll one zone per second from the
lowest number to the highest, when scrolling through zones.
4. 1 to 8 These numbers identify troubles when [*][2] is pressed.
5. Memory Indicates that there are alarms in memory.
6. Bypass Indicates that there are zones bypassed.
7. Program Indicates that the system is in Installer or User's programming, or
that the keypad is busy, and the LED will flash in cadence of
250ms ON and 250ms OFF. If Access Code is required, while
accessing star menus, this LED is ON and solid to indicate that the
code is required.
8. Away Indicates that the panel is set in the Away Mode.
9. Fire Indicates that there are fire and/or CO alarms in memory.
10. Stay Indicates that the panel is set in the Stay Mode.
- 5 -

Chapter 2.0 Understanding Your Keypad
11. Chime This icon turns on when the Chime function key is pressed to
enable Door Chime on the system. It will turn off when the chime
function key is pressed again to disable Door Chime.
12. OPEN This icon is used with clock digits 1 and 2 to indicate activated
zones (not alarm) on the system. When zones are opened, the
OPEN icon will turn on, and 7 segment displays 1 and 2 will scroll
through the violated zones.
13. AC Indicates that AC is present at the main panel.
14. System Trouble Indicates that a system trouble is active.
15. Night Indicates that the panel is set in the Night Mode.
16. Ready Light (green) If the Ready light is on, the system is ready for setting. If the
toggle of the Ready LED flashes for Force Setting enabled, the
LED flashes with force setable zones open on the partition.
17. Set Light (red) If the Set light is on, the system has been set successfully.
2.2 Keypad Models
Note: In the following list if x = 8 (the system operates in 868MHz band).
HS2LCD Alphanumeric LCD keypad
HS2LCDP Alphanumeric LCD keypad with Prox. Tag support
HS2ICN Icon keypad
HS2ICNP Icon keypad with Prox. Tag support
HS2LED LED keypad
HS2LCDRFx Alphanumeric LCD keypad with wireless receiver
HS2LCDRFPx Alphanumeric LCD keypad with wireless receiver and Prox. tag support
HS2ICNRFx Icon keypad with wireless receiver
HS2ICNRFPx Icon keypad with wireless receiver and Prox. tag support
HS2LCDWFx Wireless Alphanumeric LCD keypad
HS2LCDWFPx Wireless Alphanumeric LCD keypad with Prox. Tag support
HS2LCDWFPVx Wireless Alphanumeric LCD keypad with Prox. Tag support & Voice Promp
HS2TCHP Touchscreen keypad. For additional information, refer to the HS2TCHP
Touchscreen User Manual.
Note: For systems compliant with EN50131-1 and EN50131-3 the HS2LED keypad shall be used in
conjunction with an LCD type keypad (HS2LCD(P) or HS2LCDRF(P)8 or HS2LCDWF(P)8 in
order to be able to review logged events and also to allow overriding of conditions that inhibit set-
ting of the alarm system. The HS2LED keypad alone cannot support these functions.
- 6 -

Chapter 3.0 The PowerSeries Neo Security System
3.0 The PowerSeries Neo Security System
Your PowerSeries Neo has been designed to provide you with the greatest possible flexibility and
convenience. Read this manual carefully and have your installer instruct you on how to operate your
system and which features have been implemented in your system. All users of this system should
be equally instructed in its use. Fill out section "System Information" with all of your zone inform-
ation and access codes and store this manual in a safe place for future reference.
3.1 General System Operation
Your security system is made up of a PowerSeries Neo control panel, one or more keypads and vari-
ous sensors and detectors. The control panel will be mounted out of the way in a utility closet or in
a basement. The metal cabinet contains the system electronics, fuses and standby battery.
All the keypads have an audible indicator and command entry keys. LED keypads have a group of
zone and system status lights. LCD keypads have an alphanumeric liquid crystal display (LCD).
The keypad is used to send commands to the system and to display the current system status. The
keypad(s) will be mounted in a convenient location inside the protected premises close to the
entry/exit door(s). The security system has several zones of area protection and each of these zones
is connected to one or more sensors (motion detectors, glassbreak detectors, door contacts, etc.). A
sensor in alarm is indicated by the corresponding zone lights flashing on an LED keypad or by mes-
sages on the LCD keypad.
Note: Only the installer or service professional shall have access to the control panel.
3.2 Testing Your System
Tests all system keypad LEDs, keypad sounders, bells and/or sirens.
To ensure that your system continues to function as intended, you must test your system weekly.
IMPORTANT: Should your system fail to function properly. contact your installation company.
IMPORTANT: All smoke detectors must be tested by your smoke detector installer once per year.
To Perform a Keypad and Siren Test LCD Display
1. From the Ready state press [*][6] and enter the [Master Code]
to access User Functions.
Press (*) for <>
User Functions
2. Press [04] or use the scroll keys to navigate to System Test and
press [*]. The system activates all keypad sounders, bells/sirens
and keypad LEDs for two seconds.
Press (*) for <>
System Test
3. To go back to the Ready state press [#]. 
3.3 Monitoring
This system is capable of transmitting alarms, troubles and emergency information. If you initiate
an alarm by mistake, immediately call the central station to prevent an unnecessary response.
Note: The monitoring function must be enabled by the installer before it can become functional.
Note: Consult with your installer to determine if your system is configured with a communicator
delay. A communicator delay will prevent a report to the central station if the control panel is unset
within 30-45 seconds after an intrusion alarm is triggered. Note that fire-type alarms are normally
reported without a delay.
Note: Ensure that your installer verifies that your system is compatible with the Central Station
Receiver format at yearly intervals.
- 7 -

Chapter 4.0 Setting the Alarm System
4.0 Setting the Alarm System
4.1 Alarm System Setting Methods
The PowerSeries Neo system is capable of completing the full alarm system setting procedure using
one of the following methods:
lpush button switch mounted outside the supervised premises; or
lprotective switch (i.e., door contact) fitted to the final exit door of the alarmed premises
or area.
The setting procedure is a two-stage process that consists of initiating the alarm setting procedure
within the supervised premises (e.g., using a prox tag or user code) followed by completion
of setting by one of the two methods mentioned above. Please check with the installer which method
has been enabled for your system.
4.2 Setting the System (Infinite Exit Delay)
In an attempt to reduce false alarms, your system is designed to notify you of an improper exit when
setting the system. When using the Push to Set, or Final Door Set feature, attempting to set your sys-
tem will start an infinite exit delay. The keypad will sound a beep once per second. When you have
opened and closed the final exit door, or after pressing the Push to Set button, the exit delay will be
reduced to a programmable value, which is typically 10 seconds, after which the alarm will com-
plete the setting. The panel used this time period to allow time for the detectors on the system to
return to their normal state. When this time expires, the system checks for detectors/windows/doors
that may be open. If any of these are open, the panel will cancel the setting. If this occurs, you must
re-enter the premises, check the system, close any open zones, and then attempt to set again.
4.3 Away Setting the System with the Keypad
Away mode activates the complete alarm system by:
lSetting all perimeter sensors.
lSetting all interior sensors.
To Set the System in Away Mode LCD Display
1. Ensure all windows and doors are closed and that the Ready
indicator is on.
Date Time
JAN 02/13 2:06a
2. To set using the Away key , press and hold the Away key
for 2 seconds and, if required, enter your [access code] or
present your proximity tag.
OR
To Quick Set the system press [*][0].
System is
Ready to Arm
then
Present Tag or
Enter Code
3. If zones have been bypassed, ICN or LED keypads bypass
LED will light and the bypassed zones #s will be shown.
On an LCD keypad a warning appears.
* Warning *
Bypass Active
- 8 -

Chapter 4.0 Setting the Alarm System
4. After successfully initiating the setting sequence the:
lSet indicator turns on.
lReady indicator remains lit.
lExit Delay timer begins counting down.
lKeypad beeps six times, continues beeping once per second
until beeping rapidly in the final ten seconds.
lThe system may be configured to have a persistent exit
delay that only ends when the exit door is opened and
closed, or when a button is pressed outside the protected
premises.
Exit Delay in
Progress
5. To cancel the setting sequence, enter your [access code] or
present your proximity tag to the keypad reader.
System Disarmed
No Alarm Memory
6. Once the exit delay timer expires, thereby setting the system,
the:
lReady indicator turns off.
lSet indicator remains on.
lKeypad stops sounding.
System Armed
in Away Mode
Note: The installer configures the exit delay timer and whether or not an access code is required
for setting the system.
4.4 Exit Delay Time Restart
The control panel provides an option where, if a entry/exit zone is tripped a second time prior to the
end of the exit delay, the exit delay time restarts. The exit delay timer can only be restarted once.
Note: Infinite Exit Delay is also available, so that the installer does not need to program the timer.
Rather, the installer will enable operation, based on British Standards (BS8243).
4.5 Alarm Cancel Window
The control panel provides a period of time in which the user can cancel the alarm transmission. If
the programmed alarm transmission delay has expired, canceling an alarm sends a message to the
monitoring station. Upon a successful transmission of the cancellation message the keypad will beep
6 times.
4.6 Using 2-way Wireless Keys and Proximity Tags
2-way wireless keys allow users in the close proximity of their house the ability to readily set/unset
their system, and to call for help. For information on enrolling wireless keys see "User Labels
(LCD keypads only)".
6
7
1
2
3
4
5
5
2
3
4
16
- 9 -

Chapter 4.0 Setting the Alarm System
1. Away Set
2. Stay Set
3. Unset
4. Panic
5. Command Output 1
6. Message LED
7. Status LEDs
1. Away Set
2. Stay Set
3. Unset
4. Panic
5. Command Output 1
6. LED
Note: Panic feature has not been evaluated by UL. All wireless key buttons are programmable.
Verify the functions assigned to each key with your installer. When using compatible wireless keys
there is one bell squawk for setting and two bell squawks for unsetting.
4.6.1 Setting the System with a 2-Way Wireless Key
If configured, the PowerSeries Neo system can be set using the following wireless keys:
lPG4929/PG8929/PG9929
lPG4939/PG8939/PG9939
To Set the System with a 2-way wireless key
lPress the desired Setting mode button anytime the system Ready indicator is on.
4.6.2 Setting the System with a Proximity Tag
Depending on how your keypad is programmed, proximity tags can be used to either set/unset the
system or to perform a programmed function (e.g. unlock a cabinet or storeroom door).
To Set the System with a Proximity tag
lPresent your Proximity tag to a keypad equipped with a proximity sensor anytime the sys-
tem Ready indicator is on.
lIf configured by your installer, enter your access code.
Note: When using a proximity tag and a Stay/Away zone is programmed, the system sets in Away
mode if a delay zone is tripped. If there is no Stay/Away zone, the system always sets in Away
mode.
4.7 Alarm System Unsetting Methods
The PowerSeries Neo system is capable of supporting the following alarm system unsetting methods
in accordance with BS8243-2010
lPrevention of entry to the supervised premises before the partition is unset.
lUnset by using the wireless key before entering the supervised premises causes or permits
the initial entry door to be unlocked.
lUnset by using the Mini Prox tag in conjunction with one of the keypad modules
HS2LCDP, HS2ICNP, HS2LCDRFP8, or HS2ICNRFP8, after entering the supervised
premises and within the programmed entry delay.
4.7.1 Unsetting the System
Depending on your system configuration, there are multiple methods you can use to unset your sys-
tem. You can unset the system using a 2-way wireless key or a proximity tag:
To Unset the System with a 2-way Wireless Key
1. Press the unset button anytime the system is set. ( Set indicator is on).
2. If you walk through the entry door the keypad will beep. Press the unset button within ____
seconds to avoid an alarm condition.
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Chapter 4.0 Setting the Alarm System
To Unset the System with a Proximity Tag
1. Present your proximity tag to a keypad equipped with a proximity sensor anytime the system
is set. ( Set indicator is on).
2. If you walk through the entry door the keypad will beep. Present your proximity tag within
_____ seconds to avoid an alarm condition.
Note: Duration of Entry timer is programmed by installer. The installer will advise the maximum
duration of entry delay that was programmed in the system. It cannot exceed 45 seconds.
4.7.2 Engineers Reset
If an alarm has occurred on your system, the system will not allow you to reset (Read light is OFF).
You will need to contact your installer. They will check and reset the system for you, this may
involve a visit to check your system. After the reset is performed your system will function properly
again.
4.7.3 Downloading Enable
To enable a 6-hour downloading window from any system keypad, enter [*] [6] [Master code] [5].
During this time, the panel will answer incoming downloading calls. DLS-3 downloading software
allows you to program and control supported DSC security systems from any PC-compatible com-
puter. DLS-3 can send data and programming information to, and retrieve it from security systems
using a modem, or using the DSC PC- LINK device.
DLS- 3 allows for the ability to upload status reports from control panels, as well as print and view
reports about the security system. Additionally, DLS- 3 can execute batch files to perform pre-
programmed functions on a security system.
4.8 Emergency Keys
IMPORTANT: EMERGENCY USE ONLY!
Pressing both the emergency keys generates a Fire, Medical, or Panic Alarm, and alerts the mon-
itoring station. e.g., to generate a medical alarm press both of the medical alarm keys for 2 seconds
and the display on an LCD keypad will show Hold down keys for Med. Alarm.The keypad beeps to
indicate that the alarm input has been accepted and sent to the monitoring station.
Fire Alarm
Medical Alarm
Panic Alarm
Note: Verify with your alarm company that your system is equipped with emergency keys.
Note: Fire keys can be disabled by the installer.
Note: Having an optional audio verification module installed in your system allows the monitoring
station to open 2-way communication when notified of an alarm.
- 11 -

Chapter 5.0 Access Code Types
5.0 Access Code Types
The alarm system provides the following user access code types:
Code Add User Delete
User
Set Unset Access
Codes
User Func-
tions
Installer
Master All All Yes Yes Yes Yes No
User No No Yes Yes No No No
Supervisor All but
Master
All but
Master
Yes Yes Yes Yes No
Duress No No Yes Yes No No No
One-time
user
No No Yes 1/day No No No
Installer and Master code are system codes that can be changed but not deleted. The other codes are
user-defined and can be added or deleted as necessary. By default, access codes have the same par-
tition and attribute programming as the code used to program them.
Note: When using 8-digit access codes, the minimum number of variations are:
l2083333 for HS2016/HS2016-4
l1388888 for HS2032
l1052631 for HS2064/HS2128
l200000 for HS2064 E
l100000 for HS2128 E
Additionally, there are no disallowed codes.
Master
Code
By default the master code can access all partitions and can perform any keypad
function. This code can be used to program all access codes, including the super-
visor and duress codes. The master code is code # [01].
User
Codes
This type of access code is used to set and unset assigned partitions and can access
the User Functions menu.
Supervisor
Codes
Use when you want to allow additional users to manage Access Codes [*5] or User
Functions [*6]. Supervisor codes created by the master code will have the same
attributes as the master code. Supervisor codes created by another supervisor code
will have the same attributes, except the supervisor attribute. Must be assigned
manually afterward. After creation, attributes can be changed for all supervisor
codes. For information on how to program a supervisor code see "Configuring addi-
tional User Options".
Duress
Codes
Use if forced to access your keypad under threat. Duress codes function the same
as user access codes, except they transmit a Duress Report to your monitoring sta-
tion when used to perform any function on the system.
Duress codes cannot be used to access Access Codes [*5], User Functions [*6] or
Installer [*8] menus. For information on how to program a Duress Code see "Con-
figuring additional User Options".
One Time
User Code
Used to grant someone one-time access to your home once per day, i.e., a cleaning
person or contractor. The ability to unset the system is reset at midnight or when
the one-time user code is keyed in by the master code user. For information on how
to program a One Time User Code see "Configuring Additional User Options".
- 12 -

Chapter 5.0 Access Code Types
To Open the Access Codes Menu LCD Display
1. Press [*][5]
OR
press [*] and use the scroll keys to navigate to Access Codes
and press [*].
Press (*) for <>
Access Codes
2. Enter [Master or supervisor code]. Present Tag or
Enter Code
3. Enter [User #]
OR
scroll through the list of users and press [*]. On an LED
keypad the user number will begin flashing.
Press (*) for <>
{User Label}
4. To go back to the Ready state press [#]. 
5.1 Adding, Changing and Deleting Access Codes
Each configured user is assigned a number as follows:
l01-48 for HS2016/HS2016-4
l01-72 for HS2032
l01-95 for HS2064/HS2128
l001-500 for HS2064 E
l0001-1000 for HS2128 E
Access codes cannot be duplicated.
To Add or Change User Access Codes LCD Display
1. From the desired user press [*] or [1]. Press (*) for <>
Access Code
2. Enter a new 4, 6, or 8-digit access code. After entering a new
code you will be automatically returned to the previous menu,
and on an LCD display the flag is changed to P from -. On an
ICN or LED keypad the programmed user will have their
digits displayed. If a duplicate code is entered the error tone
will sound. After the code is programmed, the keypad returns
to the previous LCD display.
Enter New Code
AAAA
To Delete a User Access Code LCD Display
1. From the desired user press [*] or [1]. Press (*) for <>
Access Code
2. Press [*]. The code is deleted, and you are returned to the pre-
vious screen. The flag is changed to - from P. On an ICN or
LED keypad the programmed user’s digits will cease being dis-
played. After the code is programmed, the keypad returns to
the previous LCD display.
Enter New Code
030516

Note: Any proximity tags associated with deleted user codes will need to be re-enrolled.
- 13 -

Chapter 5.0 Access Code Types
5.2 Burglary Verification
The Control Panel includes sequential detection features that require a trip on two or more zones
within a given time period, to generate a confirmed alarm and immediate police response.
Note: Must be enabled and configured by installer.
5.3 Swinger Shutdown
The Control Panel has a swinger shutdown feature that when enabled a programmable number of
trips shall shut down the zone.
Note: Must be enabled and configured by installer.
5.4 Call Waiting
The Control Panel includes a programmable option for call waiting to prevent a call waiting line
from interfering with the alarm verification process. This option is disabled by default.
Note: Must be enabled and configured by installer.
5.5 Fire Alarm Verification
Fire Alarm Verification is an available option for Fire zones. If configured, once the conditions for
alarm verification are met the fire alarm will sound and an alarm transmission will be sent to the
monitoring station.
Note: Must be enabled and configured by installer.
5.6 System Lockout due to Invalid Attempts
If too many invalid access codes are entered, your system can be configured to automatically lock
out inputs from all keypads, wireless and proximity keys, and SMS commands for a specified dur-
ation. When any keys are pressed, an error tone will sound. FMP keys are still active during
Keypad Lockout.
Note: Feature and lockout duration must be configured by installer.
5.7 User Labels (LCD keypads only)
Adding or editing labels is done by using a pre-programmed word library. The following table lib-
rary lists the full library and the associated three digit code.
To Edit a User Label LCD Display
1. From the applicable user, press [3] or use the scroll keys to
scroll to User Labels and press [*].
Press (*) for <>
User Labels
2. Press [*] [*] to enter word library.
Program Name
{User 1 Label 1}
3. Use the scroll keys to scroll through the list of words or use the
[3-digit number] to display the desired word. Press [*] to
select the word.
4. To enter an additional word, repeat step 3.
Press (*) for
{User Label}
- 14 -

Chapter 5.0 Access Code Types
Word Library
# Text # Text # Text # Text # Text # Text
001 Aborted 041 Communicator 081 Front 121 Memory 161 Screen 201 7
002 AC 042 Computer 082 Furnace 122 Menu 162 Second 202 8
003 Access 043 Control 083 Gallery 123 Monoxide 163 Sensor 203 9
004 Active 044 Date 084 Garage 124 Mother’s 164 Service 204 A
005 Activity 045 Daughter’s 085 Gas 125 Motion 165 Shed 205 B
006 Alarm 046 Degrees 086 Glass 126 No 166 Shock 206 C
007 All 047 Delay 087 Goodbye 127 North 167 Shop 207 D
008 AM 048 Den 088 Gym 128 Not 168 Side 208 E
009 Area 049 Desk 089 Hallway 129 Now 169 Siren 209 F
010 Arm 050 Detector 090 Heat 130 Number 170 Sliding 210 G
011 Armed 051 Dining 091 Hello 131 Off 171 Smoke 211 H
012 Arming 052 Disarmed 092 Help 132 Office 172 Son’s 212 I
013 Attic 053 Door 093 High 133 OK 173 Sound 213 J
014 Auxiliary 054 Down 094 Home 134 On 174 South 214 K
015 Away 055 Download 095 House 135 Open 175 Special 215 L
016 Baby 056 Downstairs 096 In 136 Opening 176 Stairs 216 M
017 Back 057 Drawer 097 Install 137 Panic 177 Stay 217 N
018 Bar 058 Driveway 098 Interior 138 Partition 178 Sun 218 O
019 Basement 059 Duct 099 Intrusion 139 Patio 179 Supervisory 219 P
020 Bathroom 060 Duress 100 Invalid 140 Pet 180 System 220 Q
021 Battery 061 East 101 Is 141 Phone 181 Tamper 221 R
022 Bedroom 062 Energy 102 Key 142 Please 182 Temperature 222 S
023 Bonus 063 Enter 103 Kids 143 PM 183 Test 223 T
024 Bottom 064 Entry 104 Kitchen 144 Police 184 Time 224 U
025 Breezeway 065 Error 105 Latchkey 145 Pool 185 To 225 V
026 Building 066 Exercise 106 Laundry 146 Porch 186 Touchpad 226 W
027 Bus 067 Exit 107 Left 147 Power 187 Trouble 227 X
028 Bypass 068 Exterior 108 Level 148 Press 188 Unbypass 228 Y
029 Bypassed 069 Factory 109 Library 149 Program 189 Unit 229 Z
030 Cabinet 070 Failure 110 Light 150 Progress 190 Up 230 (Space)
031 Camera 071 Family 111 Lights 151 Quiet 191 West 231 ‘
032 Canceled 072 Father’s 112 Living 152 Rear 192 Window 232 - (Dash)
033 Car 073 Feature 113 Load 153 Receiver 193 Zone 233 _
034 Carbon 074 Fence 114 Loading 154 Report 194 0 234 *
035 Central 075 Fire 115 Low 155 RF 195 1 235 #
036 Chime 076 First 116 Lower 156 Right 196 2 236 :
037 Closed 077 Floor 117 Main 157 Room 197 3 237 /
038 Closet 078 Force 118 Master 158 Safe 198 4 238 ?
039 Closing 079 Foyer 119 Mat 159 Saver 199 5 239
040 Code 080 Freeze 120 Medical 160 Schedule 200 6 240
- 15 -

Chapter 6.0 Trouble Conditions
6.0 Trouble Conditions
Occasionally, you may have a problem with your Alarm Controller or telephone line. If this hap-
pens, your Alarm Controller identifies the problem and displays an error message. Refer to the
provided list when you see an error message on the display. If additional help is required, contact
your distributor for service.
Note: This equipment contains no user-serviceable parts, except for the keypad batteries. Dispose
of used batteries as per local rules and regulations.
When the system detects a trouble condition the following occurs:
lThe Trouble indicator turns on.
lThe keypad beeps once every 10 seconds.
lPress the [*] key to silence the keypad beeps.
Press [*][2] to examine troubles. When viewing troubles, the trouble indicator flashes to identify
the level of trouble being viewed. One flash = level 1, two flashes = level 2 etc.
Setting of your system may be impeded by a trouble. To override this condition, enter [*2], scroll to
Acknowledge All Troubles and press [*] or enter 999.
Trouble
Condition
Trouble
#
Level 1
Description Trouble
Types
Trouble
#
Level 2
Trouble
Notification
Level 3
Note: Trouble #s are used to identify the number to view the trouble and depending on the keypad
type being used, identifies which LED or digit illuminates to display the trouble. Similarly,
Trouble Notification identifies the range that may be displayed on the keypad. When exploring the
trouble levels, the Trouble indicator will flash to identify which level you are currently viewing.
Service
Required
01 Assorted Trouble types.
Time and Date troubles can
be resolved by resetting the
Time/Date. To set Time/Date
press [*][6][0][1]. For all
other troubles call for ser-
vice.
Bell Circuit 01 
RF Jam 02 
Auxiliary
Supply
03 
Loss of clock 04 
Output 1
Fault
05 

- 16 -

Chapter 6.0 Trouble Conditions
Trouble
Condition
Trouble
#
Level 1
Description Trouble
Types
Trouble
#
Level 2
Trouble
Notification
Level 3
Battery Trouble 02 The system has detected a bat-
tery trouble condition. Call
for service.
Low Battery
(System
Label)
01 n/a
No Battery
service (Sys-
tem Label)
02
n/a
High Current
Output Low
Battery
04 Module 1-4
High Current
Output No
Battery
05 Module 1-4
Power Supply
Low Battery
07 Module 1-4
Power Supply
No Battery
08 Power supply
1-4
Bus Voltage 03 A module has detected a low
voltage on its corbus red ter-
minal.
HSM2HOST 01 n/a
Keypad 02 Keypad 1-16
Zone
Expander
04 Zone
expander 1-
15
Power Supply 05 Power supply
1-4
High Current
Output
06 Output ter-
minal 1-4
Output
Expander
08 Output mod-
ule 1-16
HSM2955
Bus Voltage
(Audio
Expander)
09 n/a
AC Troubles 04 The system is experiencing
loss of power. Call for ser-
vice.
If the building and/or neigh-
borhood has lost electrical
power, the system will con-
tinue to operate on battery for
several hours.
Zone 01 Zone label or
001-128
Siren 03 Siren 1-16
Repeater 04 Repeater 1-8
Power Supply 05 Power supply
1-4
High Current
Output
06 Output ter-
minal 1-4
System Label 07 n/a
- 17 -

Chapter 6.0 Trouble Conditions
Trouble
Condition
Trouble
#
Level 1
Description Trouble
Types
Trouble
#
Level 2
Trouble
Notification
Level 3
Device Faults 05 The system has detected an
issue with one or more con-
nected devices. Call for ser-
vice.
Gas  
Heat  
CO  
Freeze  
Probe Dis-
connected
 
Fire  
Zone 01 Zone label or
001-128
Keypad 02 Keypad 1-16
Siren 03 Siren 1-16
Repeater 04 Repeater 1-8
Device Battery 06 The system has detected an
issue with one or more of the
device batteries. For Zone,
Keypad and Wireless Key bat-
tery troubles see the accom-
panying documentation for
how to change the batteries.
Zone 01 Zone label or
001-128
Keypad 02 Keypad 1-16
Siren 03 Siren 1-16
Repeater 04 Repeater 1-8
User 05 Wireless key
1-32
Device
Tampers
07 The system has detected a
tamper condition with one or
more devices on the system.
Call for service.
Zone 01 Zone label or
001-128
Keypad 02 Keypad 1-16
Siren 03 Siren 1-16
Repeater 04 Repeater 1-8
Audio Station 05 Audio Station
1-4
RF Delinquency 08 The system has detected wire-
less signal interference that is
causing improper system oper-
ation. Call for service.
Zones 01 Zone label or
001-128
Keypad 02 Keypad 1-16
Siren 03 Siren 1-16
Repeater 04 Repeater 1-8
- 18 -

Chapter 6.0 Trouble Conditions
Trouble
Condition
Trouble
#
Level 1
Description Trouble
Types
Trouble
#
Level 2
Trouble
Notification
Level 3
Module Super-
vision
09 The system has detected a
supervisory trouble condition
with one or more modules on
the system. Call for service.
HSM2HOST 01 n/a
Keypad 02 Keypad 1-16
Zone
Expander
04 Zone
Expander 1-
15
Power Supply 05 Power supply
1-4
High Current
Output
06 Output ter-
minal 1-4
Output
Expander
08 Output mod-
ule 1-16
Audio
Expander
09 n/a
Module
Tampers
10 The system has detected a
tamper condition with one or
more modules on the system.
Call for service.
HSM2HOST 01 n/a
Keypad 02 Keypad 1-16
Zone
Expander
04 Zone
Expander 1-
15
Power Supply 05 Power supply
1-4
High Current
Output
06 Output ter-
minal 1-4
Output
Expander
08 Output mod-
ule 1-16
Audio
Expander
09 n/a
Alt. Comm 10 n/a
Communications 11 The system has detected a
communication trouble. Call
for service.
TLM Trouble 01 n/a
FTC Trouble 02 Receiver 1-4
SIM Lock 03 n/a
Cellular 04 n/a
Ethernet 05 n/a
Receiver 06 Receiver 1-4
Supervision
Receiver
07 Receiver 1-4
Alt Comm
Fault
09 n/a
Alt Comm
FTC
10 Receiver 1-4
- 19 -

Chapter 6.0 Trouble Conditions
Trouble
Condition
Trouble
#
Level 1
Description Trouble
Types
Trouble
#
Level 2
Trouble
Notification
Level 3
Not Networked 12 The system has detected a net-
work trouble condition with
one or more modules on the
system. If the trouble does not
restore within 20 minutes,
call for service.
Zone 01 Zone label
001-128
Keypad 02 Keypad 1-16
Siren 03 Siren 1-16
Repeater 04 Repeater 1-8
User 05 Users 01-
1000
- 20 -