Duke FWM34-12 SERIES User manual

Installation and
Operation Manual
PRODUCT HOLDING
CABINET
Please read this manual completely before attempting
to install, operate or service this equipment
This manual is Copyright © 2018 Duke Manufacturing Co. All rights reserved.
Reproduction without written permission is prohibited. Duke is a registered
trademark of the Duke Manufacturing Co.
Duke Manufacturing Co.
2305 N. Broadway
St. Louis, MO 63102
Phone: [phone]
Toll Free: 1-800-735-3853
Fax: [phone]
www.dukemfg.com
P/N 156224
REV V 04/20/2018
MODELS
FWM34-12 SERIES
FWM34-15 SERIES
FWM34-22 SERIES
FWM34-23 SERIES
FWM34-24 SERIES
FWM34-31 SERIES
FWM34-32 SERIES
FWM34-42 SERIES
FWM34-43 SERIES
FWM 6-42 SERIES

Installation and Operation of Product Holding Cabinets
2

3
Installation and Operation of Product Holding Cabinets
TABLE OF CONTENTS
ELECTRICAL WARNINGS................................................................................................................4
MANUFACTURER’S INTRODUCTION.............................................................................................6
SPECIFICATIONS.............................................................................................................................7
INSTALLATION INSTRUCTIONS ...................................................................................................17
Unpacking Unit .........................................................................................................................17
Installation Codes and Standards ............................................................................................17
Unit Placement .........................................................................................................................17
Clearance Requirements..........................................................................................................17
Earthing Instructions.................................................................................................................17
External Equipotential Bonding Terminal (Export Only)............................................................18
Stacking Units ..........................................................................................................................18
OPERATION....................................................................................................................................19
Opening Checklist ....................................................................................................................19
Operation Instructions and Adjustments...................................................................................19
Closing Checklist......................................................................................................................19
Cleaning Instructions................................................................................................................19
STAINLESS STEEL CARE..............................................................................................................19
Cleaning ...................................................................................................................................19
Preserving & Restoring ............................................................................................................20
Heat Tint ...................................................................................................................................20
KEYPAD PROGRAMMING .............................................................................................................20
Power Up..................................................................................................................................21
Timer Operation........................................................................................................................21
Time Decrement .......................................................................................................................22
Menu Mode ..............................................................................................................................22
Enter Menu Mode..............................................................................................................22
Change Meal Set...............................................................................................................22
Display Link, Hold Time & Temperature ............................................................................23
Exit Menu Mode ................................................................................................................23
Daypart Programming (OPTION) .............................................................................................23
WEB PROGRAMMING ...................................................................................................................24
TROUBLESHOOTING ....................................................................................................................28
Electronic Control Fault Indications..........................................................................................28
Temperature Check Procedure ................................................................................................28
Service Hot-Line.......................................................................................................................28
TABLE 1: PARTS LIST – FWM34-12, FWM34-15, FWM34-22, FWM34-23,
FWM34-32 & FWM34-32.................................................................................................................30
TABLE 2: PARTS LIST – FWM34-42 & FWM34-43 .......................................................................32
TABLE 3: PARTS LIST - FWM6-42 .................................................................................................34
WIRING SCHEMATICS...................................................................................................................36

Installation and Operation of Product Holding Cabinets
4
ELECTRICAL WARNINGS
THIS MANUAL HAS BEEN PREPARED FOR PERSONNEL QUALIFIED TO INSTALL
ELECTRICAL EQUIPMENT, WHO SHOULD PERFORM THE INITIAL FIELD STARTUP
AND ADJUSTMENTS OF THE EQUIPMENT COVERED BY THIS MANUAL.
READ THIS MANUAL THOROUGHLY BEFORE OPERATING, INSTALLING OR PERFORMING
MAINTENANCE ON THE EQUIPMENT.
: Failure to follow all the instructions in this manual can cause
property damage, injury or death.
: Improper installation, adjustment, alteration, service or maintenance
can cause property damage, injury or death.
: (US/CAN ONLY) Electrical connections should be performed only
by a certied professional.
: Electrical and grounding connections must comply with the applicable
portions of the National Electric Code and/or all local electric codes. Failure to
comply with this procedure can cause property damage, injury or death.
: Before connecting the unit to the electrical supply, verify that the
electrical and grounding connections comply with the applicable portions of the
National Electric Code and/or other local electrical codes. Failure to comply with
this procedure can cause property damage, injury or death.
: Before connecting the unit to the electrical supply, verify that the
electrical connection agrees with the specications on the data plate. Failure to
comply with this procedure can cause property damage, injury or death.
: UL73 grounding instructions: This appliance must be connected to
a grounded, metal, permanent wiring system. Or an equipment-grounding conductor
must be run with the circuit conductors and connected to the equipment-grounding
terminal or lead on the appliance. Failure to comply with this procedure can cause
property damage, injury or death.
: Appliances equipped with a exible electric supply cord, are provided
with a three-prong grounding plug. It is imperative that this plug be connected into
a properly grounded three-prong receptacle. Failure to comply with this procedure
can cause property damage, injury or death.
: If the receptacle is not the proper grounding type, contact an
electrician. Do not remove the grounding prong from the plug. Failure to comply
with this procedure can cause property damage, injury or death.

5
Installation and Operation of Product Holding Cabinets
: Before performing any service that involves electrical connection
or disconnection and/or exposure to electrical components, always perform the
Electrical LOCKOUT/TAGOUT Procedure. Disconnect all circuits. Failure to comply
with this procedure can cause property damage, injury or death.
: Before removing any sheet metal panels or servicing this equipment,
always perform the Electrical LOCKOUT/TAGOUT Procedure. Be sure all circuits are
disconnected. Failure to comply with this procedure can cause property damage,
injury or death.
: Do not operate this equipment without properly placing and securing
all covers and access panels. Failure to comply with this procedure can cause
property damage, injury or death.
: For your safety, do not use or store gasoline or other ammable
vapors or liquids in the vicinity of this or any other appliance. Failure to comply
can cause property damage, injury or death.
: In the event of a power failure, do not attempt to operate this
appliance. Failure to comply can cause property damage, injury or death.
: This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should be
supervised to ensure they do not play with the appliance.
CAUTION
Observe the following:
• Minimum clearances must be maintained from all walls and combustible materials.
• Keep the equipment area free and clear of combustible material.
• Maintain adequate clearance for air openings.
• Operate equipment only on the type of electricity indicated on the data sticker.
• Retain this manual for future reference.

Installation and Operation of Product Holding Cabinets
6
MANUFACTURER’S INTRODUCTION
The Duke Product Holding Unit was developed for extended food-holding capabilities to provide consistently high,
“just cooked” food quality.
The Duke Product Holding Unit utilizes Duke’s patented “heat sink” holding technology that provides even heat
distribution to food pans through the bottom and sides. This allows pre-cooked foods to be held for extended periods
without noticeable degradation of quality, reducing food scrap/waste.
The self contained, individually formed, sealed compartments of the Duke Product Holding Unit eliminates food odor
and taste transfer. Because the compartments are sealed and formed to the shape of the pan, no disassembly is
required for cleaning and product changes.
The unique design of the Duke Product Holding Unit allows single temperature operation for all existing product
groups. This 180°F(82°C) approved temperature is preset at the factory. This reduces the likelihood of inconsistent
performance between restaurant locations.
The Duke Product Holding Cabinet was also designed to rethermalize food product. Athermostat setting of 180°F(82°C)
minimum is required for re-thermalization. To comply with sanitation requirements do not set the temperature control
lower than 180°F(82°C) or equivalent.
: Only qualied service persons should modify control temperature presets.
SERIAL NUMBER LOCATION
The Serial Number Data Label is located on the rear of the unit, above the power cord connection. Refer to the
Serial Number Data Label for proper electrical requirements. The serial number and model number are required
when communicating with the Duke Service Department.
Added Serial
Number Note

7
Installation and Operation of Product Holding Cabinets
MODEL FWM34-12
MODEL SHIPPING
WEIGHT
AC Voltage
(V ~)
Watts
(W)
Amps
(A)
FREQUENCY
(Hz)
FWM34-12-120 50 lbs (22,7 Kg) 120 400 4.0 (4,0) 60
FWM34-12-230 50 lbs (22,7 Kg) 230 600 3.0 (3,0) 50
Compliance Declaration
Standard: UL197 File: KNGT.E17421
Standard: CSA-C22.2 No. 109 File: KNGT7.E17421
Standard: ANSI / NSF 4 File: TSQT.E157479
Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003
Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2 EN 55014-1
EN61000-3-3 EN55014-2
WEEE RoHS Directive 2002/96/EC
SPECIFICATIONS
ENDFRONTTOP
1 3/8”
3,6 cm
2 3/4”
6,9 cm
1 ”
2,4 cm
(182,9cm)
(US) (GERMANY,
FRANCE AND
UK CE UNITS)
21 1/8"
53,725cm
8 7/8"
22,393cm
17 3/8"
44cm
Updated Images

Installation and Operation of Product Holding Cabinets
8
MODEL FWM34-15
MODEL SHIPPING
WEIGHT
AC Voltage
(V ~)
Watts
(W)
Amps
(A)
FREQUENCY
(Hz)
FWM34-15-120 100 lbs (45,5 Kg) 120 1000 8.3 (8,3) 60
FWM34-15-208 100 lbs (45,5 Kg) 208 1500 7.2 (7,2) 60
FWM34-15-230 100 lbs (45,5 Kg) 230 1500 6.5 (6,5) 50
Compliance Declaration
Standard: UL197 File: KNGT.E17421
Standard: CSA-C22.2 No. 109 File: KNGT7.E17421
Standard: ANSI / NSF 4 File: TSQT.E157479
Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003
Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2 EN 55014-1
EN61000-3-3 EN55014-2
WEEE RoHS Directive 2002/96/EC
ENDFRONT
TOP
1 3/8”
3,6 cm
2 3/4”
6,9 cm
1 ”
2,4 cm
(182,9cm)
(US) (US/CAN) (GERMANY,
FRANCE AND
UK CE UNITS)
8 7/8"
22,494cm
45 5/8"
115,881cm
17 1/4"
43,900cm
Updated Images

9
Installation and Operation of Product Holding Cabinets
MODEL FWM34-22
MODEL SHIPPING
WEIGHT
AC Voltage
(V ~)
Watts
(W)
Amps
(A)
FREQUENCY
(Hz)
FWM34-22-120 91 lbs (41,4 Kg) 120 800 7.0 (7,0) 60
FWM34-22-208 91 lbs (41, 4Kg) 208 1200 6.0 (6,0) 60
FWM34-22-230 91 lbs (41, 4Kg) 230 1200 5.0 (5,0) 50
ENDFRONT
TOP
1 3/8”
3,6 cm
2 3/4”
6,9 cm
1 ”
2,4 cm
(182,9cm)
(US) (US/CAN) (GERMANY,
FRANCE AND
UK CE UNITS)
20 3
4
"
52,776cm
14 5
8
"
37,196cm
17 5
8
"
44,762cm
Compliance Declaration
Standard: UL197 File: KNGT.E17421
Standard: CSA-C22.2 No. 109 File: KNGT7.E17421
Standard: ANSI / NSF 4 File: TSQT.E157479
Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003
Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2 EN 55014-1
EN61000-3-3 EN55014-2
WEEE RoHS Directive 2002/96/EC
Updated Images

Installation and Operation of Product Holding Cabinets
10
MODEL FWM34-23
MODEL SHIPPING
WEIGHT
AC Voltage
(V ~)
Watts
(W)
Amps
(A)
FREQUENCY
(Hz)
FWM34-23-120 113 lbs (51,4Kg) 120 1200 10.0 (10,0) 60
FWM34-23-208 113 lbs (51,4Kg) 208 1800 9.0 (9,0) 60
FWM34-23-230 113 lbs (51,4Kg) 230 1800 8.0 (8,0) 50
ENDFRONTTOP
1 3/8”
3,6 cm
2 3/4”
6,9 cm
1 ”
2,4 cm
(182,9cm)
(US) (US/CAN) (GERMANY,
FRANCE AND
UK CE UNITS)
14 5
8
"
37,196cm
28 7
8
"
73,495cm
17 5
8
"
44,762cm
Compliance Declaration
Standard: UL197 File: KNGT.E17421
Standard: CSA-C22.2 No. 109 File: KNGT7.E17421
Standard: ANSI / NSF 4 File: TSQT.E157479
Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003
Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2 EN 55014-1
EN61000-3-3 EN55014-2
WEEE RoHS Directive 2002/96/EC
Updated Images