
Warranty Information
page 3
P R O
www.earthquakesound.com
XJ-1000 FR
Product Registration
This XJ-1000FR Power Amp can be registered by returning the Product Registration card
attached to this manual. Please also retain the sales receipt which represents proof of
purchase and helps expedite warranty issues.
Five (5) years limited warranty:
Warranty does not cover products that have been modified or
Earthquake warrants the original purchaser that all Factory abused, including but not limited to the following:
!
Sealed New Audio Products to be free from defects in material Damages to cabinet/casing finish due to misuse, abuse or
and workmanship under normal and proper use for a period of five improper use of cleaning materials/methods.
!
(5) years from the date of purchase (as shown on the original sales Fading and or deterioration of speaker components & finish
receipt with serial number affixed/written on it). The five (5) year due to improper exposure to elements.
!
warranty period is valid only if an authorized Earthquake dealer Bent amplifier casing, damaged finish on the casing due to
properly installs the product and the warranty registration card is abuse, misuse or improper use of cleaning material.
!
properly filled out and sent to Earthquake Sound Corporation. If a Burnt tracers on PCB.
!
non-authorized party installs the product, a ninety (90) day Product/part damaged due to poor packaging or abusive
warranty period will be applied. shipping conditions.
!Subsequent damage to other products.
(A) Five (5) years limited warranty plan coverage guidelines: warranty claim will not be valid if the warranty registration
card is not properly filled & returned to Earthquake with a
!First year: Earthquake pays for labor, parts, and ground Acopy of the sales invoice. Warranty card is located on the
freight (only in US mainland, not including Alaska and last page of this manual.
Hawaii) (shipping to us is not covered).
!Second, third, fourth & fifth year: Earthquake pays labor
only. Customer must pay for parts and freight both ways. (E) Service Request:
To receive product service, contact Earthquake service
department at (510) 732-1000 and request an RMA number
(B) Caution: (Return Material Authorization). Items shipped without a valid
RMA number will be refused. Make sure you provide us with your
Your Earthquake amplifier is an integral part of a complete system complete/correct shipping address, a valid phone number, and a
with multiple components. There is a chance that the problem you brief description of the problem you are experiencing with the
are experiencing is originating from another component. We urge product. In most cases, our technicians might be able to resolve
to contact us (1-800-576-7944) before sending the unit for service; the problem over the phone; thus, eliminating the need to ship the
our technicians might be able to resolve the problem over the product.
phone; thus, eliminating the need to ship the product.
Products (sent for repair) that are tested by Earthquake (F) Shipping Instructions:
technicians and deemed to have no problem(s) will not be covered
by the five (5) year limited warranty. Customer will be charged a Product(s) must be packaged in its original protective box(es) to
minimum of one (1) hour of labor (at the ongoing rates) plus minimize transport damage. Shipper claims regarding items
shipping charges back to customer - regardless of the product damaged in transit must be presented to carrier. Earthquake
date of purchase. Sound Corporation reserves the right to refuse improperly packed
product. Original sales receipt must accompany product returned
Each product sent for repair must be packaged in its original for service. We encourage you to include with the package a
packaging. Otherwise, there will be repackaging charge in written description of the problem. Ship product to: Earthquake
addition to labor, parts and shipping charges. Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph
(510) 732-1000. You are responsible for the cost of shipping the
product to Earthquake Sound Corporation.
(C) Earthquake will repair or replace - at our option - all
defective products/parts subject to the following provisions: (G) Disputes Resolution:
!Defective products/parts have not been altered or repaired All disputes - between clients and Earthquake Sound Corporation
by other than an Earthquake factory-approved technician. - resulting from the five (5) years limited warranty policy must be
!Products/parts are not subjected to negligence, misuse, resolved according to the laws & regulations of the county of
improper use or accident, damaged by improper line Alameda -California.
voltage, used with incompatible products or have its serial
number or any part of it altered, defaced or removed, or
have been used in any way that is contrary to Earthquake's
written instructions.
(D) Warranty Limitations: