ELNA Air Artist Installation guide

Machine
FACTS AND QUESTIONS

Q1 The Machine cannot be initialized
Q2 The message “Searching for Machines” appears on the app and the smart
device cannot be connected to the embroidery machine
Q3 The embroidery machine does not start sewing when I replaced the color
thread and pressed the START/STOP button
Q4 The bobbin thread (lower thread) shows through on the right side of the fabric
Q5 The needle thread (upper thread) loops on the right side of the fabric
Q6 The needle thread broke or ran out while sewing
Q7 The bobbin thread broke or ran out while sewing
Q8 The thread is getting tangled on the wrong side of the fabric
Q9 I cannot attach a fabric to a hoop well
Q10 The needle broke while sewing
Q11 The sewing result does not look great
Q12 The Embroidery machine stopped after making a rattling sound
Q13 The bobbin is not would evenly
Q14 A noise occurs when the needle pierces the fabric
Q15 The machine shut o while sewing/Resume sewing
Q16 The device cannot access the embroidery machine after switching the
access point mode and client mode
Q17 The bobbin winder spindle got tangled when winding the bobbin
Q18 Should I oil the machine?
Q19 My device cannot connect to the embroidery machine after connecting to
the internet
Q20 I do not know where to connect my device
Q21 How would I know if my device is connected to the embroidery machine?
Q22 The embroidery machine and my device are disconnected. I want to
reconnect them.
Q23 I want to check the embroidery data transfer status
Q24 I want to restore the help guide
Q25 I want to restore the built-in embroidery design
Q26 I want to know the app version
Q27 The embroidery machine and my device cannot be connected
Q28 I want to know the status of my machine
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Machine FAQ

3
Machine
FAQ
Q1
The machine cannot be initialized
A1
Check the following in order.

4
Machine
FAQ
Q2
The message “Searching for machines” appears on the app and the smart
device cannot be connect to the embroidery machine.
A2
Check the following in order.
Q3
The embroidery machine does not start sewing when I replaced the color
thread and pressed the START/STOP button.
A3
Make sure the presser foot lifter is raised when replacing the thread. Lower the
presser foot lifter after replacing the thread.
Make sure the mark on the handwheel is at its highest position.
Make sure the bobbin winder spindle is shifted to the left.

5
Machine
FAQ
Q4
The bobbin thread (lower thread) shows through on the right side of the fabric.
A4
Make sure the needle thread and the bobbin thread are threaded to the
embroidery machine correctly.
If the threads are correctly threaded and the bobbin thread shows through
on the right side of the fabric too much, turn the thread tension dial to a
lower number.
Q5
The needle thread (upper thread) loops on the right side of the fabric.
A5
Make sure the needle thread is threaded to the embroidery machine correctly.
If the thread is correctly threaded and the thread loops on the right side of the
fabric, turn the thread tension dial to a higher number.
Q6
The needle thread broke or ran out while sewing.
A6-1
The needle thread ran out.
Follow steps below and restart sewing.
Pull up the needle thread to the right side of the fabric and cut it at close to
the fabric as you can.
Rethread the needle thread (upper thread).
Press the stitch back button (-) to move the hoop position 10 stitches be-
fore.
Hold the thread end and start sewing again.
Sew 5 stitches and stop the machine. Trim the threads.
Restart sewing.

6
Machine
FAQ
A6-2
The needle thread breaks.
Check and make sure followings. Rethread the machine as described in step
A6-1 and restart sewing.
• Needle thread is threaded properly.
• Thread is not jammed or tangled.
• Needle is correctly inserted. Needle clamp screw is secured.
• The needle is not bent or blunt.
• The spool holder holds the spool of thread firmly.
• Appropriate threads and needles are being used. (Refer to FAQ Embroi-
dery Q1 and Q2)
• Fabrics are not too thick or too hard to penetrate. (Refer to FAQ Em-
broidery Q3)
• Hold the end of the thread lightly when start sewing.
Q7
The bobbin thread broke or ran out while sewing.
A7-1
The bobbin thread ran out.
Remove the hoop from the embroidery machine. Replace the bobbin with the
new one. Press the stitch back button (-) to move the hoop position 10 stitches
before and continue sewing.
Press the stitch back button (-) to move the hoop backward one
stitch. Check the needle position and the number of stitches on the
real-time screen. Hold down the button to travel faster and jump 10,
100 or 500 stitches at a time.
You can wind the bobbin thread without having to complete
stitching the current design. To wind the bobbin, stop the machine
and shift the bobbin winder spindle to the right. The machine is
switched to the bobbin winding mode. Wind the bobbin.
Shift the bobbin winder spindle to the left and restart sewing after
the bobbin winding.
Be sure to stop the machine before shifting the bobbin
winder spindle.

7
Machine
FAQ
A7-2
The bobbin thread broke.
Check the following. Replace the bobbin thread and restart sewing.
Q8.
The thread is getting tangled on the wrong side of the fabric.
A8
Follow steps below to remove the tangled thread.
Stop the embroidery machine. Turn the power switch OFF.
Raise the presser foot lifter and the needle. Cut the tangled thread on the
wrong side of the fabric.
Do not turn the handwheel forcibly if it does not rotate.
Contact the store from which the machine was purchased.
Remove the hoop from the machine.
Remove the needle plate(Refer to the instruction manual “Cleaning the
Hook Area).
Remove the bobbin holder and remove the tangled thread.
Attach the bobbin holder and the needle plate.
Thread the needle thread and bobbin thread to the machine.
Refer to Q15 to resume sewing
Q9
I cannot attach a fabric to a hoop well.
A9
You cannot attach a thick or hard fabric to the hoop. (The thickness of the fab-
ric should be 0.2 cm (1/12”) or less.)
Float the fabric if the fabric is too fine to attach (Refer to Embroidery
FAQ Q3-9).

8
Machine
FAQ
Q10
The needle broke while sewing.
A10
Turn the power switch o and check the following. Turn the power switch o
and replace the needle as instructed in the instruction manual.
The blue tip needle (Part #813404013) that come with the embroidery machine
is recommended. You can also use Organ needle HA x 1 #11, HA x 1SP #11. Con-
tact the store from which the machine was purchased for more details.
Refer to Q15 to resume sewing.
Q11
The sewing result does not look great.
A11-1
For monogramming embroidery:
The font size should be 10 mm or larger. Monogramming embroidery smaller
than 10 mm will be distorted.
Set the monogramming embroidery size to 10mm or larger.
A11-2
For embroidery designs:
Do not enlarge the design size more than 120% or reduce the design size less
than 80%. This may distort the embroidery design.
Change the design size from 80% to 120% of its original size.
A11-3
Tips for better sewing results.

9
Machine
FAQ
Q12
The embroidery machine stopped after making a rattling sound.
A12
Remove the tangled thread and restart the sewing by following the steps below.
Turn the power switch OFF.
Raise the needle by turning the handwheel, if the handwheel down not turn
freely, contact your dealer.
Remove the embroidery hoop from the embroidery machine. Remove the
fabric and the thread from the hoop.
Remove the needle plate and the hook. Clean the hook area. (Refer to the
instruction manual “Cleaning the Hook Area”)
Rethread the needle and bobbin threads. Do not turn the handwheel forci-
bly if it does not turn smoothly. Contact the store from which the machine was
purchased for more details.
If the thread gets tangled and you cannot remove the
fabric from the needle plate, contact the store from which
the machine was purchased for more details.
Q13
The bobbin is not wound evenly.
A13
Make sure that the bobbin winding thread guide is correctly threaded. If the
thread is wound onto the upper side or lower side of the bobbin, turn the ad-
justing screw.
Do not turn the adjusting screw too hard.
Q14
A noise occurs when the needle pierces the fabric.
A14
The sewing sounds may become loud if the fabric is thick or hard. The thick-
ness of the fabric should be 0.2 cm (1/12in) or less. If the sewing is too loud,
change the embroidery fabric to fine and soft fabric.

10
Machine
FAQ
Q15
The machine shut o while sewing.
A15
You can resume the sewing. Turn the power switch on and connect the embroi-
dery machine and device.
How to resume the data
Remove the hoop from the machine. Cut the thread close to the fabric
(Do not remove the fabric from the hoop).
Initialize the embroidery machine.
Restart the app.
Connect the embroidery machine to the device.
Recover the data.
Set the hoop to the embroidery machine.
Press the stitch back button (-) to move to the hoop position
10 stitches.
Hold the loose end of the thread lightly and restart sewing.
Q16
The device cannot access to the embroidery machine after switching the
access point mode and client mode.
A16
The previous wireless LAN settings on your device will not be registered when
switching the connection mode. Re-establish the connection between the
wireless LAN router and your device when switching from the access point
mode to the client mode. See A1 and A2.
Q17
The bobbin winder spindle got tangled when winding the bobbin.
A17
Cut the thread and remove the
bobbin. Remove all tangled threads
from the bobbin winder spindle. Use
tweezers for easier removal.
Align the projection on the bob-
bin winder spindle and the slit of
the bobbin.
Put the bobbin on the bobbin
winder spindle.
Be sure that the bobbin snaps into
the place.

11
Machine
FAQ
Q18
Should I oil the machine?
A18
Oiling is not necessary for this embroidery machine.
Q19
My device cannot connect to the embroidery machine after connecting to
the internet.
A19
The connection between your device and the embroidery machine will be
disconnected after connecting to the internet in the access point mode.
Disconnect the connection between your device and the internet and
reconnect to the embroidery machine. Use client mode if you need to connect
to the interne.
Q20
I do not know where to connect my device.
A20
In access point mode, open a “Wi-Fi settings” on your device and select
”JANOME XX-XX-XX” (last 6-letter or number on MAC address)
In client mode, open a Wi-Fi settings on your device and select the wireless
LAN router which is connected to the embroidery machine.
Q21
How would I know if my device is connected to the embroidery machine?
A21
The embroidery machine and your device is not connected if the “Press to con-
nect” icon appears on the lower right corner of the app. Tap the “Press to con-
nect” icon to connect the app to the embroidery machine. Refer to A1 and A2.
Q22
The embroidery machine and my device are disconnected. I want to
reconnect them.
A22
If the device is in the sleep mode, or if you launch anther app while using
dot customizer app, the wireless LAN connection between the embroidery
machine and your device will be disconnected. Tap the “Press to connect” icon
on the lower right corner to reconnect the device.

12
Machine
FAQ
• Before sending embroidery data
• Following icons show the embroidery machine’s status after sending
data to the embroidery machine.
Switching o your device’s sleep mode time is recommended.
TYPES OF ICONS

13
Machine
FAQ
Q23
I want to check embroidery data transfer status.
A23
Tap “Send data to the machine” icon on app. Check the following.
Embroidery machine
• The machine goes “beep-beep” when receiving embroidery design data
• Start/stop button turns on in green.
Start/stop button turns o and on in green when receiving
the embroidery design data again.
App
• The confirmation screen appears.
Q24
I want to restore the help guide.
A24
Tap Settings icon on the “Collections” screen, and tap “Restore help guide”.

14
Machine
FAQ
Q25
I want to restore the built-in embroidery design.
A25
Tap Setting icon on the “Collections” screen, and tap “Restore designs…”
Select the design you want to restore.
Q26
I want to know the app version.
A26
Tap Setting icon on the “Collections” screen, and check the app version.
Q27
The embroidery machine and my device cannot be connected.
A27
If your device cannot be connected to the
embroidery machine although you tap the
“Press to connect” icon on the lower right
corner of your device, you may need to turn
o the mobile data communication.
Refer to Q2 if the “Searching” icon
is displayed.

15
Machine
FAQ
Q28
I want to know the status of my machine.
A28
You can view the current machine settings and status by tapping the
icon after you have sent your sesign to the machine.