Enable-IT 865QW PRO User manual

Enable-IT 865QW PRO Gigabit
Professional Grade PoE Extender Kit
Quickstart Guide
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc.

INSTALLING THE 865QW PRO ULTRA POE EXTENDER KIT
The Enable-IT 865QW PRO Ultra PoE Extenders have a distance restriction of 3,000ft (915m)
over 2-pair or more of Category rated 5e or better wiring from device extension to device
extension. Therefore a site survey of the wiring and installation planning are highly
recommended.
The 865QW Ultra PoE Extender is a 56V 150W very high power PoE Extender Solution for the
most demanding applications. This Power Detect solution supports any 802.3af/at or 802.3bt
standard PoE Device.
Perform an Out Of The Box Test (OOTBT)
We recommend that you perform a quick out of the box test to ensure the working order
of your Enable-IT 865QW PRO Ultra PoE Extender units prior to installing. This will also
serve to familiarize you with how easy the process should be.
Step 1) Using a provided Ethernet patch cord attach each end to the RJ45 Interlink port
of each 865QW PRO units (Labeled Interlink).
Step 2) Using a provided Ethernet patch cord attach your LAN Data Input into the 865QW
PRO CO bottom unit RJ45 port next to the LAN cable bridge jumper.
Step 3) The last steps to connect the 56V 150W DC Injector to the 865Q PRO CO bottom
unit RJ45 below the DIP switches and the green led to the left.
Plug in the power cord into the DC Injector and then to an AC outlet.
The Green Interlink Status LEDs will start flickering slowly and then fast as the units talk
to each other. After a second you should see a solid Green Interlink Status LED on each
unit to confirm a link is established. This confirms basic proper operation of the units.
For a more detailed test and to confirm your PoE Device Equipment works with the
865QW PRO units, connect your PoE Devices to the Gigabit LAN ports on the 865QW PRO CPE
unit.
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc. Page of2 7
865QW PRO CPE Unit
RJ-45 Interlink Cabling up to 3,000 feet / 915m
865Q PRO CO Power bundle
2 - PoE output ports
LAN Data IN

Performing the On-Site Installation
After removing the Enable-IT 865QW PRO Ultra PoE Extender Kit from the box, and performing
the Out Of The Box Testing (OOTBT), all that remains to install the unit on-site is to mount the
unit, build the interconnect wiring and attach the PoE device cabling with the provided Ethernet
Patch cords.
Mounting the Enable-IT 865Q PRO Ultra PoE Extender Units
The Enable-IT 865QW PRO extended Ultra PoE solution is designed for quick wall mounting or
DIN Rail Mounting. Choose a location to mount each of the Enable-IT 865Q PRO’s where the
maximum distance does not exceed 3,000ft (915m) total between devices to be connected
over 2-pair or more of Category rated 5e or better wiring.
When wall-mounting the Enable-IT 865QW PRO unit it is recommended that you use the
appropriate screw anchors for your mounting surface. If mounting on existing plywood use
wood screws; if mounting onto drywall or sheetrock, use plastic drywall anchors to secure your
installation.
Troubleshooting
First examine the backbone wiring pair and make sure you have solid connections. The Interlink
Sync LED will be lit solid Green with rapid pulsing on each 865QW PRO unit to show proper
connection and pairing. If the Interlink Sync LED Link is flashing slow to fast and never goes solid….
Then follow the steps below:
1) Make sure your wiring is straight through and not connected to any Telco punch down
blocks; If so remove from the block and use Telco butt clips to bridge wire.
2) Check for a firm connection of the RJ-45 connections in each 865Q PRO unit, and
power is applied to the 865QW PRO CO units.
3) You can easily isolate any issue by performing an Out Of The Box Test (OOTBT). This
test will confirm the correct working order of your Enable-IT 865QW PRO Ultra PoE
Extender Kit. This will point to a possible issue with your long distance Interlink wiring
being affected by possible outside interference.
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc. Page of3 7

TECHNICAL SUPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and distributors. All
support requests are processed through the online support portal. This allows us to provide assigned
support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one. Please use
this support website as your first source for help as it contains an on-line knowledge base of articles,
documentation, FAQ's and other problem-solving resources. This web-based support resource
provides the quickest solution to the most common technical support issues.
World Wide Web Site
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User") that, for the
limited lifetime period commencing on the date the Product was purchased (the "Warranty Period"),
the Product will be substantially free from defects in materials and workmanship under normal use
and conditions. Electrical or water damage is not covered under this warranty, extended
warranties or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required information
online located at http://support.enableit.com. If you have questions or difficulty completing this
information you may contact the Customer Care Team at 888-309-0910 between the hours of 8:00
a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
RMA Warranty Repair Processing Facility
16027 Brookhurst St, Suite I272
Fountain Valley, CA 92708-1551
Returning Products for Refund
Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only, and is
subject to a 15% Restocking Fee. Shipments without a valid or authorized RMA number, or
sent to our corporate Las Vegas address, can be refused and / or billed for additional shipping.
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc. Page of4 7

ENABLE-IT, INC. LIMITED WARRANTY
Enable-IT, Inc. warrants the Enable-IT 865Q PRO kit solely pursuant to the following terms and
conditions.
1.ENABLE-IT PRODUCT WARRANTY.
a. Express Warranty.
Enable-IT warrants to the original purchaser of the Product ("you" or the "End User") that, for
the limited lifetime period commencing on the date the Product was purchased (the “Warranty
Period"), the Product will be substantially free from defects in materials and
workmanship under normal use and conditions. This warranty does not apply to Products,
which are resold as used, repaired or reconditioned.
Electrical or water damage are not covered under this warranty, extended warranties
or Advanced Replacement Program (AREP).
Enable-IT does not make any warranty with respect to any third party product, software or
accessory supplied with or used in connection with the Product and such third party
products, software and accessories, if any, are provided "AS IS." Warranty claims related to
such third party products, software and accessories must be made to the applicable third
party manufacturer.
b. Remedies for Breach of Warranty.
In the event of a breach of the foregoing warranty, Enable-IT will, in its sole discretion and at its
cost, and subject to the terms of the following paragraph, repair the non-conforming Product,
replace the non-conforming Product with a new or reconditioned Product or refund the
purchase price for the Product. Any new or reconditioned Product provided pursuant to this
paragraph is warranted as provided herein for the remainder of the original Warranty Period.
THE REMEDY SET FORTH IN THIS PARAGRAPH SHALL BE THE END USER’S SOLE
AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING WARRANTY.
c. Conditions for Warranty Qualification.
If authorized by Enable-IT to return a Product which does not conform to the warranty set forth
above, the End User must: (1) obtain a return materials authorization (RMA) number from
Enable-IT by contacting the Customer Service Dept. at 888-309-0910 between the hours of
7:00 a.m. and 5:00 p.m. PST and otherwise fully comply with Enable-IT’s then-current RMA
policy; (2) return the Product to Enable-IT in its original packaging freight pre-paid; and (3)
provide to Enable-IT the original receipt or bill of sale establishing the date on which the
Product was purchased. Products returned to Enable-IT without an RMA number will be
returned to the End User. Enable-IT shall not be responsible for damage or loss during
shipment of the returned Product to Enable-IT.
d. Voiding of Warranty.
The express warranty set forth above shall not apply to failure of the Product if the Product has
been subjected to: (i) physical abuse, misuse, improper installation, abnormal use, power
failure or surge, or use not consistent with the operating instructions provided by Enable-IT; (ii)
modification (including but not limited to opening the Product housing) or repair by any party in
any manner other than as approved by Enable-IT in writing; (iii) fraud, tampering, unusual
physical or electrical stress, unsuitable operating or physical conditions, negligence or
accidents; (iv) removal or alteration of the Product serial number tag; (v) improper packaging of
Product returns; or (vi) damage during shipment (other than during the original shipment of the
Product to the End User from Enable-IT, if applicable).
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc. Page of5 7

e. Warranty Disclaimers.
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED. ENABLE-IT
DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON (INCLUDING WITHOUT
LIMITATION, ENABLE-IT’S EMPLOYEES, AGENTS, RESELLERS, OEMS OR
DISTRIBUTORS) IS AUTHORIZED TO MAKE ANY OTHER WARRANTY OR
REPRESENTATION CONCERNING THE PRODUCT. IF THE DISCLAIMER OF ANY
IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH
IMPLIED WARRANTY IS LIMITED TO ONE (1) YEAR FROM THE DATE OF PURCHASE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. THIS WARRANTY GIVES THE END
USER SPECIFIC LEGAL RIGHTS AND THE END USER MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. ENABLE-IT DOES
NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED
OR ERROR FREE. ENABLE-IT IS NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS
OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON OR TRANSMITTED
USING THE PRODUCT.
2. LIMITATION OF LIABILITY.
IN NO EVENT SHALL ENABLE-IT BE LIABLE TO THE END USER, OR ANY THIRD PARTY, FOR
ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH OR ARISING OUT OF THE SALE OR USE OF THE PRODUCT (INCLUDING
BUT NOT LIMITED TO LOSS OF PROFIT, USE, DATA, OR OTHER ECONOMIC ADVANTAGE),
HOWEVER IT ARISES, INCLUDING WITHOUT LIMITATION BREACH OF WARRANTY, OR IN
CONTRACT OR IN TORT (INCLUDING NEGLIGENCE), OR STRICT LIABILITY, EVEN IF ENABLE-
IT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF A
LIMITED REMEDY SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. IN
NO EVENT SHALL ENABLE-IT’S LIABILITY TO THE END USER, OR ANY THIRD PARTY,
EXCEED THE PRICE PAID FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO THE END USER.
3. LICENSE AND LIMITATIONS.
The firmware and software embedded in the Product (the "Embedded Software") are licensed to you.
Your use of the Product is your acceptance of the warranty terms above and the terms below. You
may use the Embedded Software solely in conjunction with your use of the Product. All worldwide
right, title and interest in and to the Product, or any portion thereof (including but not limited to the
Embedded Software), including all copyrights, patent rights, trademarks, trade secrets, and other
intellectual property rights therein and thereto, are and shall remain the exclusive property of Enable-
IT and/or its licensors. You acknowledge and agree that you may not, and may not allow any third
party to, (i) use the Embedded Software in a manner that is inconsistent with the above express right
granted to you or (ii) modify, distribute, reproduce, decompile, disassemble, reverse engineer or
otherwise attempt to discover the source code for the Embedded Software.
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc. Page of6 7

CONTACT US
Sales and Customer Care:
Toll Free US and Canada 888 309-0910
866 389-8605 Fax
Other International [phone]
[phone] Fax
E Mail [email protected]
[email protected]
RMA Support:
https://support.enableit.com
All Rights Reserved © 1997 - 2022 Enable-IT™, Inc. Page of7 7