Enable-IT 870 CPE User manual

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Enable-IT 870 CPE
Gigabit PoE Extender
Quickstart Guide!
All Rights Reserved ©1997 - 2019 ENABLE-IT™- Proprietary and Confidential

INSTALLING THE 870 CPE GIGABIT POE EXTENDER
Installation
The Enable-IT 870 CPE Extended Ethernet Units have a distance restriction of 3,500ft or
1,066m over 2 / 4 pair of Category 2 up to Category 5e / CAT6 wiring from device
concentrator to remote device. Therefore quick, simple site surveys and installation
planning are highly recommended.
•Total distance limitation of 3,000ft or 1,066m from CO concentrator to remote
device.
•2/4 pair CAT-2 wiring or better cabling is required for 870 CPE Interlink
transmission.
The 870 CPE Interlink port (RJ-45 interface) carries this 2/4 pair signaling over the
RJ-45 pins (1,2,3,& 6) - used for transport dual voice and data lines as well as PoE.
The remaining pins 4,5,7 & 8 can transport native PoE or are unused.
The Overview Diagram: This diagram shows the contents of the product box inside the
rectangle. Devices outside the rectangle above are your equipment that can be attached.
We highly recommend a quick test to ensure the working order of you 870 CPE
units.
Step 1 – use one of the Ethernet patch cords provided and attach to the 870 CPE
Interlink port and then to the 8955 DSLAM Interlink port. Power up both 870 CPE units
and the 8955 DSLAM Concentrator by plugging in the power cord.
Step 2 – The Green Sync LEDs will start flickering slowly and then fast as the units talk
to each other. After a few seconds you should see a solid Green Interlink Sync LED on
each 870 CPE unit to confirm a link is established. The 8955 DSLAM will take about 30
seconds to startup then link will be established with the 870 CPE. This confirms basic
proper operation of the units.
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LED indicators will provide visual operational status of the 870 CPE units.
Mode – Yellow Solid LED
Off = CO unit
On = CPE unit
Sync – Green slow to fast flicker LED on power up – indicates negotiation of a link
– Green solid LED indicates link established and rapid pulse is traffic
Act – Yellow LED
Off = No device attached or detected
On = Solid, indicates the presence of local LAN
On = Blinking, indicates the presence of local LAN traffic
Pwr – Green Solid LED indicates the unit is receiving 12v power
Step 3 – Next for a more detailed test and to confirm your LAN Equipment works with the
870 CPE, connect your Ethernet LAN to the 8955 DSLAM and remote device to the 870
CPE LAN ports and test connectivity. The Green Interlink Sync LED will pulse rapidly as
it detects traffic.
Performing the On-Site Installation
After removing the Enable-IT 870 CPE Extended Ethernet from the box and performing
the out of the box testing all that remains to install the unit on-site is to mount the unit,
build the interconnect wiring, add voice lines if needed and attach the LAN device
cabling with the provided Ethernet Patch cords.
❶Building the 870 CPE Interlink wiring
The most important aspect of the install is the correct wiring of the Interlink cabling.
For all wiring you will need to crimp a RJ-45 to each end of the contiguous wire run
and using the following pins (1-8) straight through. This will deliver dual voice and
data lines as well as PoE. For 2 pair wiring crimp RJ-45 pins (1,2,4+,7-) straight
through. This will deliver 1 voice / data line as well as 1 PoE pair.
❷Attaching cabling and devices to the Enable-IT 870 CPE Extended Ethernet.
Attach your remote LAN device to the 870 CPE unit LAN ports with Ethernet patch
cord provided. Attach your local LAN to the 8955 DSLAM LAN ports with Ethernet
patch cord provided. Attach the interlink cabling between 8955 and 870 CPE units
and power injector to the 8955 DSLAM. Your equipment should now be powered up
and functioning.
❸For troubleshooting, first examine the backbone wiring pair and make sure you have solid !
connections. The Interlink Sync LED will be lit solid Green with rapid pulsing on each 870
CPEunittoshowproperconnectionandpairing.IftheInterlinkSyncLEDLinkisflashing
slowtofastandnevergoessolid….Thenfollowthestepsbelow:
1) Make sure your wiring is straight through and not connected to any Telco punch !
down block; If so remove from the block and use Telco butt clips to bridge wire.
2) Check for a firm connection of the RJ-45 connections in each 870 CPE
unit and 8955 DSLAM, and power is applied to both the DSLAM and CPE units.
3) You can easily isolate any issue by performing an out of the box test confirm either
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 73

the 870 CPE or your wiring. It is possible an outside interference has been
introduced into your wiring.
Performance Settings (DIP Switch)
If you are experiencing performance issues with your Ethernet connection you may use the
following DIP switch settings to adjust your application. For DIP switch 2-4 you must toggle
both symmetrically, in other words the CO and CPE must match. If you turn DIP switch 3 Up
(Off) on the CO, then you must do so for the CPE and vice-versa.
•Switch 1: CO / CPE Mode
CO Mode – Up / Off Position
CPE Mode – Down / On Position
Central Office Equipment (CO) is generally the equipment residing at the Carrier
Telephone office or the head end of a circuit. Customer Premise Equipment (CPE) is
generally the equipment residing on the customer side of a circuit. Typically you would
place the CO at the local end and the CPE at the remote end for reference only. CO’s
only communicate with CPE’s.
•Switch 2: ADSL2+ Mode for distance over 6,000 feet!
ADSL2+ Enabled – Up / Off Position
ADSL2+ Disabled – Down / On Position (Default)
ADSL2+ mode works better for long distance wiring although throughput is significantly
reduced.
•Switch 3: 17a (over 2,000ft) / 30a (under 2,000ft) Mode!
17a Mode – Up / Off Position
17amodeisonlyusedforInterlinkrunsover2,000ftto6,000ft.
30a Mode – Down / On Position (Default)
30amodeisonlyenabledforInterlinkrunsunder2,000ft.
•Switch 4: Signal-to-noise Noise Ratio (SNR)!
9dB – Up / Off Position
6dB – Down / On Position (Default)!
Signal-to-noise ratio is a measurement that refers to how much noise is in the output of a
device, in relation to the signal level. If you experience issues of noise bleeding over the
lines, or high interference in your environment, it is suggested that you switch to 6dB
SNR. This may help clean up any noise bleeding over your cabling.
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 74

TECHNICAL SUPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and
distributors. All support requests are processed through the online support portal. This allows
us to provide assigned support ticket numbers in order to bring closure to any technical
issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one.
Please use this support website as your first source for help as it contains an on-line
knowledge base of articles, documentation, FAQ's and other problem-solving resources. This
web-based support resource provides the quickest solution to the most common technical
support issues.
World Wide Web Site
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User") that,
for the limited lifetime period commencing on the date the Product was purchased (the
"Warranty Period"), the Product will be substantially free from defects in materials and
workmanship under normal use and conditions. Electrical damage is not an item that is
covered under this warranty, extended warranties or Advanced Replacement Program
(AREP).
In order to obtain an authorized RMA approval, the End User must complete the required
information online located at http://support.enableit.com. If you have questions or difficulty
completing this information you may contact the Customer Care Team at 888-309-0910
between the hours of 8:00 a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
Enable-IT Processing Facility
16027 Brookhurst Street Suite i 272
Fountain Valley, CA 92708-1551
ENABLE-IT, INC. LIMITED WARRANTY
Enable-IT, Inc. warrants the Enable-IT 870 Ethernet Extender Kit solely pursuant to the
following terms and conditions.
1. PRODUCT WARRANTY.
a. Express Warranty.
Enable-IT warrants to the original purchaser of the Product ("you" or the "End User") that, for
the limited lifetime period commencing on the date the Product was purchased (the "Warranty
Period"), the Product will be substantially free from defects in materials and workmanship
under normal use and conditions. This warranty does not apply to Products, which are resold
as used, repaired or reconditioned, or consumables (such as batteries) supplied with the
Product. Electrical damage is not an item that is covered under this warranty or
extended warranties. Enable-IT does not make any warranty with respect to any third party
product, software or accessory supplied with or used in connection with the Product and such
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third party products, software and accessories, if any, are provided "AS IS." Warranty claims
related to such third party products, software and accessories must be made to the applicable
third party manufacturer.
b. Remedies for Breach of Warranty.
In the event of a breach of the foregoing warranty, Enable-IT will, in its sole discretion
and at its cost, and subject to the terms of the following paragraph, repair the non-
conforming Product, replace the non-conforming Product with a new or reconditioned
Product or refund the purchase price for the Product. Any new or reconditioned
Product provided pursuant to this paragraph is warranted as provided herein for the
remainder of the original Warranty Period. THE REMEDY SET FORTH IN THIS
PARAGRAPH SHALL BE THE END USER’S SOLE AND EXCLUSIVE REMEDY
FOR BREACH OF THE FOREGOING WARRANTY.
c. Conditions for Warranty Qualification.
If authorized by Enable-IT to return a Product which does not conform to the warranty
set forth above, the End User must: (1) obtain a return materials authorization (RMA)
number from Enable-IT by contacting the Customer Service Dept. at 888-309-0910
between the hours of 7:00 a.m. and 5:00 p.m. PST and otherwise fully comply with
Enable-IT’s then-current RMA policy; (2) return the Product to Enable-IT in its original
packaging freight pre-paid; and (3) provide to Enable-IT the original receipt or bill of
sale establishing the date on which the Product was purchased. Products returned to
Enable-IT without an RMA number will be returned to the End User. Enable-IT shall
not be responsible for damage or loss during shipment of the returned Product to
Enable-IT.
d. Voiding of Warranty.
The express warranty set forth above shall not apply to failure of the Product if the
Product has been subjected to: (i) physical abuse, misuse, improper installation,
abnormal use, power failure or surge, or use not consistent with the operating
instructions provided by Enable-IT; (ii) modification (including but not limited to opening
the Product housing) or repair by any party in any manner other than as approved by
Enable-IT in writing; (iii) fraud, tampering, unusual physical or electrical stress,
unsuitable operating or physical conditions, negligence or accidents; (iv) removal or
alteration of the Product serial number tag; (v) improper packaging of Product returns;
or (vi) damage during shipment (other than during the original shipment of the Product
to the End User from Enable-IT, if applicable).
e. Warranty Disclaimers.
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED. ENABLE-IT
DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON (INCLUDING
WITHOUT LIMITATION, ENABLE-IT’S EMPLOYEES, AGENTS, RESELLERS,
OEMS OR DISTRIBUTORS) IS AUTHORIZED TO MAKE ANY OTHER WARRANTY
OR REPRESENTATION CONCERNING THE PRODUCT. IF THE DISCLAIMER OF
ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY
SUCH IMPLIED WARRANTY IS LIMITED TO ONE (1) YEAR FROM THE DATE OF
PURCHASE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY. THIS WARRANTY GIVES THE END USER SPECIFIC LEGAL RIGHTS AND
THE END USER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
JURISDICTION TO JURISDICTION. ENABLE-IT DOES NOT WARRANT THAT THE
OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED
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OR ERROR FREE. ENABLE-IT IS NOT RESPONSIBLE FOR ANY DAMAGE TO OR
LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON OR
TRANSMITTED USING THE PRODUCT.
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2. LIMITATION OF LIABILITY.
IN NO EVENT SHALL ENABLE-IT BE LIABLE TO THE END USER, OR ANY THIRD
PARTY, FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SALE OR USE OF THE
PRODUCT (INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, USE, DATA, OR
OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, INCLUDING WITHOUT
LIMITATION BREACH OF WARRANTY, OR IN CONTRACT OR IN TORT (INCLUDING
NEGLIGENCE), OR STRICT LIABILITY, EVEN IF ENABLE-IT HAS BEEN PREVIOUSLY
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF A LIMITED REMEDY
SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT
SHALL ENABLE-IT’S LIABILITY TO THE END USER, OR ANY THIRD PARTY, EXCEED
THE PRICE PAID FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO THE END
USER.
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3. LICENSE AND LIMITATIONS.
The firmware and software embedded in the Product (the "Embedded Software") are licensed
to you. Your use of the Product is your acceptance of the warranty terms above and the
terms below. You may use the Embedded Software solely in conjunction with your use of the
Product. All worldwide right, title and interest in and to the Product, or any portion thereof
(including but not limited to the Embedded Software), including all copyrights, patent rights,
trademarks, trade secrets, and other intellectual property rights therein and thereto, are and
shall remain the exclusive property of Enable-IT and/or its licensors. You acknowledge and
agree that you may not, and may not allow any third party to, (i) use the Embedded Software
in a manner that is inconsistent with the above express right granted to you or (ii) modify,
distribute, reproduce, decompile, disassemble, reverse engineer or otherwise attempt to
discover the source code for the Embedded Software.
CONTACT US
Sales and Customer Care:
Toll Free US and Canada 888 309-0910
866 389-8605 Fax
Other International [phone]
[phone] Fax
E Mail [email protected]
[email protected]
RMA Support:
http://support.enableit.com
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