EnGenius SP-922 User manual

User Manual
WIRELESS SOLUTIONS PROVIDER
SP-922
4-line Wireless Phone System
EnGenius Customer Service
United States: 1-888-735-7888
Canada: 1-888-397-2788
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Table of Contents
Safety Instructions...............................................................4
General Safety Instructions ...........................................4
Product Safety Instructions............................................5
Battery Safety Instructions.............................................6
Regulatory Information.......................................................8
Congratulations.................................................................10
Equipment Checklist........................................................11
Handset Illustration..........................................................12
Handset Features.............................................................13
Basic Handset Features..............................................13
Additional Handset Features......................................15
BaseIllustration................................................................19
BaseFeatures...................................................................20
Basic Base Station Features......................................20
Additional Base Station Features ..............................21
Administrator Features ................................................22
Charger Illustration...........................................................23
Charger Features.............................................................24
Getting Started..................................................................25
Base Station Installation..............................................25
Handset and Charger Installation..............................26
Basic Operations ..............................................................28
Making a Telephone Call ............................................28
Making an Intercom Call.............................................28
Making a Broadcast.....................................................29
Redial.............................................................................30
Receiving a Telephone Call........................................30
Receiving an Intercom Call.........................................31
Ending a Call.................................................................31
Adjusting Receiver (Earpiece) Voice Volume..........31
Placing a Call On Hold ................................................32
Mute................................................................................32
Do Not Disturb (Silent Ring).......................................32
Key Guard .....................................................................33

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Battery Recharge and Replacement.........................33
Advanced Operations ......................................................34
Handset Registration...................................................34
Advanced Registration:...............................................35
Handset Group Subscription......................................36
Call Transfer..................................................................37
3-Way Conferencing ....................................................38
Call Forwarding.............................................................38
Auto-Attendant (AA).....................................................39
Call Waiting...................................................................41
AA Configuration by Administrator............................42
Change System Settings by Administrator...............44
Phonebook Operations................................................44
Menu Operations..........................................................47
Text Messaging ............................................................50
Line Selection ...............................................................51
TechnicalSpecifications..................................................53
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Safety Instructions
Caution: Your wireless telephone gives you freedom and flexibility
to stay in touch while you move around. However, the safe and
responsible use of the phone depends entirely on you.
When using your phone equipment, safety instructions should be
followed to avoid the risksof fire, electric shock, injury to person,
and damage to property.
General Safety Instructions
1. When using your wireless phone, ensure your safety and the
safety of others:
a. Always watch where you are walking and standing.
b. Don’t let a phone call distract you from working safely.
2. In an emergency:
a. If an emergency occurs, dial the emergency phone
number. Remember: if you are in an area where your
phone does not have a clear signal from the base, it is
highly probable that the call may not go through. Locate
the nearest landline telephone or other communications
device to call for help.
b. Emergency calls may not automatically provide
emergency personnel with your name, phone number or
location. Tell the operator
i) Your name and phone number
ii) The nature of the emergency
iii) Whether police, fire, or medical assistance is needed
iv) The exact location of the emergency, including
address, cross streets, mileposts or landmarks.
3. Notice to Hearing Aid Users: This phone system is compatible
with inductively coupled hearing aids.
4. Notice to Cardiac Pacemaker Users: Preliminary studies done
by the US FDA and others have shown that, although
interference to the implanted cardiac pacemaker may occur
when operating very closely, wireless telephones “do not
seem to pose a significant problem for pacemaker wearers.”
However, until more is known, FDA suggests that people with
pacemakers may want to take precautions when using or
carrying a wireless telephone to ensure that thereis ample

5
distance between the telephone and the pacemaker. Do not
carry the handset in a breast pocket. If you have any reason
to suspect that interference is taking place, turn off your
handset immediately.
Product Safety Instructions
1. Read and understand all instructions.
2. Follow all warnings and instructions including those marked on
the product.
3. Changes or modifications to this product not expressively
approved by the manufacturer will void the warranty and the
FCC authorization to operate the equipment. Use only
manufacturer provided accessories.
4. Do not use the telephone near water. Never spill liquid of any
kind on this product.
5. Unplug the product from the wall telephone jack and power
outlet before cleaning. Do not use liquid or aerosol cleaners.
Use damp cloth for cleaning.
6. Do not place this product on an unstable cart, stand or table.
The product may fall and cause personal injury or damage to
the product or other property. Place the base station and the
charger on hard, flat surfaces.
7. Power Outage:
In the event of a power outage, your handset charger will not
recharge the handset battery, and the base station will not
allow you to make an outgoing call or take an incoming call.
Both the charger and the base station require electricity for
operation. You should have a telephone that does not require
electricity available for use during power outage, or have a
temporary backup power supply.
8. Slots or openings in the product’s housing are provided for
ventilation. These openings must not be blocked or covered.
Placing the product on a bed, carpeting, or other similar
surface may block these openings and should be avoided.
This product should never be placed near or over a radiator or
heat register, or in a built-in installation unless proper
ventilation is provided.
9. Never push objects of any kind into this product through
housing slots/openings as they may damage the product,
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touch dangerous voltage points or short out parts that could
result in fire, electric shock, or injury.
10. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or
local power company.
11. Do not overload wall power outlets and extension cords as this
may result in fire or electric shock.
12. To avoid electric shock or burn, do not disassemble this
product. Send this product to an authorized service center
when service or repair work is required. Call Customer
Service for locations near you. Opening or removing covers
may expose you to dangerous voltages, electrical currents or
other risks. Incorrect reassembling of the product may cause
electric shock when the product is subsequently used.
13. Avoid using the product during a storm. There may be a risk
of electric shock from lightning.
14. Do not place the product where persons can step, trip, or fall
on the product.
15. Do not place conductive objects over or near the antenna.
16. Do not use the product to report a gas leak while in the vicinity
of the leak.
17. Do not install the base station or the handset charger near
microwave ovens, radios, TV sets, speakers, or other
electrical equipment. These appliances may cause
interference to the product or experience interference from the
product.
18. Unplug the base station or the charger adaptor from the wall
power outlet and refer servicing to an authorized service
center under the following conditions:
a. If liquid had been spilled into the product.
b. When the power supply cord or plug is damaged or frayed.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the
operating instructions.
e. If the product has been dropped or housing has been
damaged.
f. If the product shows a distinct change in performance.
Battery Safety Instructions

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1. Use only manufacturer approved Nickel-Metal-Hydride (NiMH)
rechargeable batteries and charger. Do not use other types of
rechargeable batteries or non-rechargeable batteries. The
batteries could short-circuit, and the battery enclosure may be
damaged causing a hazardous condition.
2. Follow the charging instruction in this manual and instruction
labels and markings in the handset and charger compartments.
3. Battery must be recycled or disposed of properly. Do not
dispose the battery in a fire. The cells may explode.
4. Do not dispose of the battery in municipal waste. Check with
local codes for disposal instructions.
5. Exercise care in handling the batteries in order not to short-
circuit the battery with conductive materials such as rings,
bracelets, keys, pocketknife, and coins. The battery or
conductive material may overheat and cause burn or fire.
6. Do not expose batteries to rain or water.
7. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause injury to eyes or skin. The
electrolyte may be toxic if swallowed.
8. During charging, the battery heats up. This is normal and is
not dangerous.
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Regulatory Information
SP-922
FCC ID: NI3-SP-922
IC: 3616A-SP-922
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received, including
interference that may cause undesired operation.
Privacy of communications may not be ensured when using this
phone.
8. The term “IC:” before the radio certification number only
signifies that Industry of Canada technical specifications were
met.
8. This telephone system complies with rules of the FCC Part 68
and Canadian IC/DOC CS-03. On the bottom of the base
station is a label that contains, among other information, the
FCC Registration Number, Ringer Equivalence Number (REN)
and the Universal Service Order Code, which is RJ-11C in the
U.S. or CA-11A in Canada. Your telephone company may ask
you for this information.
8. The REN is useful to determine the quantity of devices you
may connect to your telephone line and still have all devices
ring when your telephone number is called. In most, but not
all, areas the sum of the REN’s of all devices connected to
one line should not exceed 5.0. To be certain of the number
of devices you may connect to your phone line, you should
contact you local telephone company for the maximum REN in
your area.
8. If your telephone equipment causes problems to the telephone
network, the telephone company may ask you to disconnect
your phone system from the line until the problem has been
corrected. Consult with your local phone company for your
rights if this happens.
8. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
proper functioning of your telephone system. Consult with
your local phone company for your rights if this happens.

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8. This telephone system may not be used on coin service
provided by the telephone company. Connection to party lines
is subject to state tariffs.
8. This telephone system has been tested and found to comply
with the limits for Class B digital devices, pursuant to Part 15
of the FCC Rules and RSS210 of the DOC Rules. These
limits are designed to provide reasonable protection against
harmful interference in a general public installation.
Operations of these devices may still encounter interference
from/to nearby TV’s, VCR’s, radios, computers, or other
electronic devices. To minimize or prevent such interference,
the telephone system should not be placed or operated near
other electronic devices. If interference occurs, moving the
base station and the handset farther away from them will often
reduce or eliminate the interference.
8. However, there is no guarantee that interference will not occur
in a particular installation. If this telephone system does
cause interference to other electronic devices, which can be
determined by turning the system off and on, the user is
encouraged to try to correct the interference by one or several
of the following measures:
a. Increase the space separation between the handset or
base station and the device that is experiencing
interference. We recommend at least 20 feet between the
system and other electronic devices.
b. Connect the base station to a power outlet on a circuit
separate from that used by the device experiencing
interference.
c. Consult the dealer or an experienced electronic technician
for help.
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Congratulations
You have purchased an exceptional business communications tool
from a leading telephone system manufacturer.
The EnGenius SP-922 4-line Wireless Telephone System is ideal
for the users in various business settings. The SP-922 is the
longest range, multi-line telephone and 2-way radio
communications systemproviding users unparallel mobility and
flexibility.
With sophisticated digital signal processing and high quality
hardware designs, the SP-922 provides long-range telephone
connections and 2-way handset-to-handset communications in a
wide variety of business settings from multi-level office buildings,
factories, hotels/resorts, convention facilities, warehouses, farms,
business complexes, construction sites, school, car dealerships,
and other demanding business environments.
The unique 2-way radio feature allows handsets to
communicate with each other as digital, full-duplex 2-
way radios. Members of work group(s) can be in
contact with their co-workers while leaving phone lines
available for incoming and outgoing calls. Handsets
that are within range of each other can use the 2-way
feature even while out of range of the base station.
SP-922 can support up to 90 handsets.

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Equipment Checklist
In a package, please find the following components:
a. Base Station x 1
b. Base Antenna x 1
c. Base AC/DC Adaptor x 1
d. Handset x 1
e. Handset Short Antenna x 1
f. 1700mA Li-ion Battery Pack x 2
g. Charger x 1
h. Charger AC/DC Adaptor x 1
i. Telephone Cord x 1
j. Handset Belt Clip x 1
k. User’s Manual, Warranty Card
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Handset Illustration
Travel charger
jack
Antenna
Receiver
4-line LCD
Belt Clip
Holder
Broadcast key
END & Power
ON/OFF key
2-WAY/
INTERCOM
TALK/ FLASH
Microphone
Battery pack

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Handset Features
Basic Handset Features
1. Antenna
2. Earpiece/Receiver
3. Microphone
4. 4-line LCD (Liquid Crystal Display)
a. The LCD display has LED (Light Emitting Diode) for
backlighting.
b. The 1st line of LCD consists of icons (see below).
c. The 2nd and 3rd lines of the LCD, maximum 14 characters
each, display status, message, menu selections, or user-
editable alphanumerical characters.
d. The last line displays the left and right soft keys.
e. Icons (from left to right):
i) RSSI(Receive Signal Strength Indicator)
During a call, the number of bars is proportional to the
radio signal strength received.
i) Call in-progress (ON/OFF-Hook)
Indicates if phone line mode is active.
ii) Intercom in-progress
Indicates if Intercom mode is active.
iii) Handset ID
Displays a handset icon and a 2-digit Handset ID.
iv) Two-Digit Address Index
Shows address index when viewing contents of the
call logs.
v) Line Indicator
Indicates the number of the line being accessed by
the handset.
vi) Battery Strength
•Number of bars is proportional to the amount of
battery time remaining.
•Indicates charging when in charger cradle.
5. TALK/FLASH
a. Places or answers a telephone or intercom call.
b. Toggles between calls in built-in call waiting operations.
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c. Sends a Flash signal to phone line to retrieve a dial tone
after the call ends, or to perform the call waiting feature
provided by local phone companies during a call.
6. 2-WAY/INTERCOM
a. Places an intercom call to another handset ID or a group
ID (group paging).
b. Intercom calls are digital, full duplex, and are conducted
without the assistance from the base, thus leaving the
base’s line handling capacity intact.
7. BROADCAST
a. Half duplex broadcasting to handsets for immediate
announcement
8. Ringer
a. Rings to an incoming call.
b. Distinctive alert sounds indicating various events:
i) Single Beep: successful key entry
ii) Double beep: failed operation or invalid key entry,
also indicates power on/off
iii) Periodic 1-Long-2-Short Beep (every 1 minute):
low battery warning
iv) Periodic Long Series of Beeps (repeat every 30
seconds): indicates a call is on-hold
9. Battery
10. Headset Jack
•2.5 mm headset jack for hands-free operation
11. Left/Right Soft Keys
•Make menu selection.
12. Up/Down Scrolling Keys
a. Scroll through records and menu selections.
b. Adjust receiver voice volume when in Talk mode.
13. END Key
a. Ends a call.
b. Leaves current menu operation, up one level.

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14. Power On/Off Key
Additional Handset Features
1. Over-the-air handset registration
2. Security
•One of the 65,536 possible security codes is randomly
selected by the base station during registration.
3. Ringer Vibrator
4. Call Waiting
a. Notifies handset the arrival of a 2nd call from another
phone line.
b. Allows handset to toggle between 2 phone calls.
5. Caller ID
•Displays incoming call phone number and name on the
LCD (needs Caller ID service from local telephone
company)
6. Call waiting with Caller ID
•Displays 2nd incoming call information on the same phone
line when 1st call is in progress (needs Call Waiting with
Caller ID service from local telephone company)
7. Call Transfer
a. Direct Transfer: transfer a telephone call to another
handset without announcement.
b. Announced Transfer: speak to the destination handset
before transferring a telephone call.
8. Call Forwarding
a. Forward all incoming phone calls to another handset.
b. Forward all incoming phone calls to another landline or
cellular phone number.
Note:
1. Once enabled from the handset, all phone calls will be routed
to the designated number until disabled. A warning message
will appear on the LCD.
2. Intercom calls are not forwarded.
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3. Before setting this feature, please check your PBX system if it
can send a reverse signal to hang up the line.
9. Call Conferencing
a. 2-handset and 1-line conferencing
b. 1-handset and 2-line conferencing
10. DND (Do Not Disturb, i.e., Silent Ring)
11. Administrator programmable Flash key timing
a. From an administrator handset (Handset 10 or 11), press
MENU-9-2-4 to select flash key timing.
b. 9-level (100 ms -900 ms) timing selections, default= 600
ms.
Note: The default value (600 ms) works in most areas. Changing
this setting may cause Flash key not working. Change only when
you are certain of the new value would work.
12. Three Call Logs
a. Called Log: Stores 10 phone numbers (up to 28 digits
each) dialed most recently. Can perform last-number
redial on all 10 numbers.
b. Received Call Log: 10 entries (14-digit phone number,
14-character names, and time stamp), needs Caller ID
service from local telephone company.
c. Missed Call Log: 10 entries (14-digit phone number, 14-
character names, and time stamp), needs Caller ID
service from local telephone company.
d. Phone numbers and names can be saved into phonebook
while in display.
13. Any Key Answer (except PWR, END, Silent Soft Key)
14. Keyguard
•Prevents accidental dialing.
15. Dialing Prefix
•Up to 14 digits, including pause(s), one access code can
be pre-programmed to be added automatically in front of
the dialed number when dialing from call logs, phonebook,
and dial-and-send dialing.
16. Call Hold

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a. Places call on hold.
b. Change battery while call is on hold.
17. Mute
18. Phonebook
a. 30 entries, each stores a phone number or handset ID (up
to 28-digit) and name (up to14-character)
b. Alphabetically sorted display and search.
c. Dial from display.
19. Automatic 2-level transmit power control
20. Sixteen-level LCD contrast selections
21. Six-level voice volume selections
22. Five-level ringer volume selections (high/low/vibrate/vibrate-
then-ring/off)
23. Three-level keytone volume selections (high/low/off)
24. Four ringer type selections
25. Four keytone type selections
26. Display call time duration for current call during and
immediately after the call
27. Text Messaging:
a. Editing Message: from a handset, users can edit a screen-
full (up to 2-line, 28 characters) of text message. Up to 5
messages can be edited and stored.
b. Sending Message: In view mode, handset can send a
message to another handset or a group of handsets.
c. Incoming Message: A distinctive tone alerts an incoming
message. The message will stay on LCD display for 8
seconds and then is saved in memory. A total of 5
incoming messages can be saved.
28. Line Selection
When enabled from the handset menu, a handset user will be
prompted to select from a list of available lines before making
an outgoing call.
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Base Illustration
1. Antenna
3. Line Status LED's
4. Power LED
AUDIO
L4 L2 DC IN L3 L1
5. Line in 2. Audio in 6. DC in
7. REG Button
8. Reset Button
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Base Features
Basic Base Station Features
Antenna
When selecting a location for the base station, it is better to
locate the base station as high as possible to avoid
obstructions that may interfere with radio transmission.
Note: The antenna port has a reverse thread connector; to remove
antenna or cable, turn clockwise; to install, turn counterclockwise.
Improper installation may damage the connector.
1. Audio-in Jack (3.5 mm)
•Provides MOH (Music on Hold).
2. Line Status LED’s
•LED lit indicates an active telephone line.
3. Power LED
•LED lit indicates base station has power.
4. Line In
a. Supports 4 simultaneous telephone line connections.
b. Four standard RJ-11C/CA-11A connectors.
5. DC In
•Connects to Base Station AC Adaptor.
6. Registration Key (REG)
•Enters registration mode along with handset, assigns
handset ID (10-99).
7. Reset Button
a. Restores base station to factory settings:
i) Base Station security code
ii) Auto-Attendant (AA) configuration:
•On/Off, default = Off

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•Number of rings before AA picks up, default = 2
•Custom greeting message cleared
•ID assigned to a phone line when AA is disabled,
default = ID 10
iii) Operator ID, default = ID 10
iv) Registered handset ID table cleared
b. Call Forwarding table:
i) Call Forwarding On/Off for all registered handsets,
default = Off
ii) Clear Call Forwarding numbers for all registered
handsets
c. Transfer calls for SP-922 Auto-Attendant Operator to
wired PBX operator, if SP-922 is adjunct to the wired PBX,
default = transfer to PBX operator off.
Notes:
1. Reset button is indented to prevent accidental system
reset.
2. Because the base’s security code is reset and the handset
registration table is cleared, all handsets (including
administrator) and additional base(s) need to be re-
registered after a base station reset.
Additional Base Station Features
1. 4-channel Auto-Attendant
a. 4 Auto-Attendant can be active at the same time in case of
4 simultaneous incoming calls.
b. Allows private paging to a single handset (with individual
Handset ID) or group paging to a group of handsets (with
Group ID).
c. Per line AA enable/disable by administrator.
d. When disabled for a line, the administrator can set all
handsets to ring with an incoming call on that line, or a
particular Handset/Group ID (either one; not
simultaneously) can be assigned to have both incoming
and outgoing call privileges on that line. See AA
Configuration by Administrator.
e. Up to 128 seconds customizable main greeting message.
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2. Supports both DTMF and Pulse dialing
a. From an administrator handset (Handset 10 or 11), press
MENU-9-2-3 to select Tone or Pulse dialing mode.
b. Default is Tone dialing.
Administrator Features
System Configuration
a. Removes Handset ID from the base station.
b. Set next Handset ID to be assigned.
i) Dial mode (tone/ pulse), default = tone.
ii) Flash time (100ms-900ms), default = 600ms.

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Charger Illustration
DC In
Spare Battery
Charging Slot
Spare Battery
Charging Indicator
Handset Charging
Slot
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Charger Features
1. DC In
Connects to Charger AC Adaptor.
2. Handset Charging Slot
a. Charge handset battery when handset is placed in cradle.
b. Refer to the handset LCD for charging status
(1) Charging: LCD screen showed“Charging”
(2) Fully Charged: battery status bar stands still and the LCD
screen would display “Fully Charged”
(3) Charge Fail: Should there be any error occurred during
charging mode, the LCD screen would display “Charge Fail”
3. Spare Battery Charging Slot
a. Charge spare battery when battery is placed in slot.
b. LED as the spare battery charging indicator
(1) Slot is empty and the power is on: LED is Green light
(2) Charging: LED is Orange light
(3) Fully Charged: LED returns to Green light
4. It is impossible to overcharge the battery using this charger.
Notes:
1. Fully charge battery packs before first use.
2. Both handset and spare batteries can be charged at the same
time.
3. Handset will be “power on”automatically when placing on the
charging slot.
4. However, if you run drain the battery, it would take around one
minute for handset to auto power on.
5.
The adaptor for charging station can be used as travel charger as well.
However, you can’
t turn off the power while you charge the handset via
travel charger. AWarning message: “
Unplug Travel Charger than OFF
the power”will be shown on the LCD display.

25
Getting Started
Base Station Installation
1. Install base station antenna.
Note: The base station’s antenna port has a reverse-thread
connector; to install antenna or cable, turn counter-clockwise; to
remove, turn clockwise. Improper installation may damage the
connector.
2. Plug the transformer end of the base station AC/DC adaptor
into a standard AC electrical power outlet, plug the other end
into the “DC In” jack on the back of the base station.
Note:
1. The base adaptor’s DC plug is larger in dimension than the
charger’s DC plug. The charger adaptor’s DC plug will not fit
into the base’s DC In jack.
2. The base station’s power supply (DC Adaptor) and telephone
line should be plugged into a surge protector with phone line
protection.
3. It is recommended to use an UPS (Uninterruptible Power
Supply) to prevent lost of telephone services in a power
outage.
3. Plug one end of the phone cord into one of the 4 phone jacks
marked L1 –L4 and plug the other end into the telephone
outlet. Since SP-922 has the built-in “line detection”feature, it
is okay to plug in the phone jacks in random order.
4. For best performance, maintain at least a distance of 1 meter
(about 3 feet) between the base station and other electronic
devices (e.g., TV, computer, stereo, fax machine, answer
machine, cordless phone, etc.)
5. Recommended phone line features from the local phone
company: Multiple phone lines “hunt group” is a useful feature
and works well with this phone system. This feature “ties”
multiplephone lines to a single phone number. When an
outside caller calls this common phone number, the phone
company automatically finds a free line. In a hunt group, the
Call Waiting and the Caller ID with Call Waiting (or called Type
26
II Caller ID) features are unnecessary because a 2nd call will
come in on a separate line, rather than on the same line. For
a 2nd call coming in on a separate line, the phone system’s
built-in Call Waiting feature will alert the user and allow the
user to toggle between 2 lines.
6. To use the Music/Message-On-Hold feature: Connect one end
of a standard audio cable into a radio or audio player, and
plug the other (3.5 mm) end into the MOH jack on back of the
base.
7. Connecting an external telephone answering device:
a. Follow instructions that come with the answering device.
b. An exemplary configuration: install the external answering
device in-between the wall phone jack(s) and the Base
Station. Either a multiple of single-line answering devices
or a multiple-line answering device can be used. You may
want to disable the Base Station’s Auto-Attendant function
if that interferes with the external device’s built-in Auto-
Attendant.
Handset and Charger Installation
1. Plug the transformer end of the Charger AC/DC adaptor into a
standard AC electric power outlet, plug the other end into the
“DC In” jack on the back of the Charger.
2. Install battery pack onto the handset.
3. Install handset antenna.
4. Place handset onto the charger front slot. Battery is fully
charged when the corresponding LED turns green (see
Charger Features).
5. The phone system is now ready to perform basic functions
such as making and receiving phone calls and intercom calls.
No base station or handset programming is needed for basic
operations.
Note:
1.
Handset(s) packaged along
with a Base Station are pre
-

27
registered at the factory. If you have a new handset, you
will need to register the handset with the base station in
order to be recognized as a member handset by the
base(s) and by other handsets. See Handset
Registration.
2. Fully charge battery packs before the first usage.
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Basic Operations
Making a Telephone Call
1. Press TALK, wait for dial tone, and then enter phone number.
2. Alternatively, you can enter phone number first then press
TALK key. When using this method to dial out, you can use
the Clear (Left) and Delete (Right) soft keys to edit the number
entered. “Delete” erases the last digit entered. “Clear” erases
the entire line but remains in the dialing mode.
3. To abort dialing, press END key.
Notes:
1. The Base Station will automatically search for an available
line and dial out. If Line Selection option has been
enabled, the handset will be prompted to select from a list
of available lines.
2. If all 4 lines are occupied, including if some lines are made
unavailable to all handsets (lines can be dedicated to only
certain handsets, see Auto-Attendant Operations), the
LCD shows “No Line Available” and handset returns to
standby mode.
3. If a link cannot be established, the LCD will show “No
Base” after a 12-second time out.
4. A call duration timer will start displaying the length of the
call after link is established (regardless if and when the
call is answered).
Making an 2-Way/Intercom Call
1. Press Intercom key followed by a two-digit handset ID or
Group ID.
2. To abort dialing, press END key.
Notes:
1. Intercom calls can be made regardless if the Base Station
is present.
2. If a Group ID is entered, the first handset (belonging to
that group) that answers will establish a link with the

29
caller. See Handset Group Subscription.
3. If a link cannot be established, the LCD shows “No
Connection” after a 12-second time out.
Making a Broadcast
1. Broadcasting all handsets
a. Press “BROADCAST”key from one handset
b. Hear bi-bi-beep while the initiating handset
broadcast all handsets within communication
coverage
c. Start to speak the message to be broadcasted
once you hear the “beep”sound; the
speakerphone of destination handsets will be
opened up
d. Release BROADCAST key to end the
broadcasting
2. Broadcasting a group of handsets
a. Enter the Group ID and then press
“BROADCAST”key
b. Hear bi-bi-beep while the initiating handset
broadcast all handsets within communication
coverage
c. Start to speak the message to be broadcasted
once you hear the “beep”sound; the
speakerphone of destination handsets will be
opened up
d. Release BROADCAST key to end the
broadcasting
3. Broadcasting an individual handset
a. Enter the Handset ID and then press
“BROADCAST”key
b. Hear bi-bi-beep while the initiating handset
broadcast all handsets within communication
coverage
c. Start to speak the message to be broadcasted
once you hear the “beep”sound; the
speakerphone of destination handsets will be
opened up
d. Release BROADCAST key to end the
(
Ë
11
PApaging
toall…
(
Ë
11
PApaging
toExt.#02
(
Ë
11
PApaging
toExt.#12
30
broadcasting
Notes:
1. You need to continuously press BROADCASTkey when
doing broadcast. The broadcast will be over once user
release the key.
2. You need to notice that there is no bi-bi-beep sound
when receiving a broadcast.
3. You can press the SILENT (Left) soft key if you choose
to ignore the call. The SILENT key operation is valid only
for the current call. You can silent all broadcast by
turning off the ringer to set auto-silence from the handset
menu.
Redial
1. Press REDIAL (Left) soft key.
2. The LCD shows the last phone number dialed. To dial this
number, press DIAL (Left) soft key.
3. Use Up or Down Arrow Key to scroll through the last 10 phone
numbers dialed. Select and press DIAL soft key.
Notes: Intercom numbers (Handset ID) are not stored in the last
10 numbers dialed log.
Receiving a Telephone Call
1. When an incoming call arrives, the ringer will ring or vibrate
unless the ringer has been turned off.
2. If the handset is on the charger cradle (ringer will be
temporarily switched to “Ring” if it has been set to “Vibrate”),
lift the handset and start conversation.
3. If the handset is not on the cradle, press any key (except PWR,
END, and the Silent soft key) to answer.
Notes:
1. The LCD displays the line number of the call.
2. You can press SILENT (Left) soft key if you choose to
ignore th
e call. Unlike turning off the ringer (from the

31
handset menu), the SILENT key operation is valid only for
the current call.
3. If Caller ID service is available, the LCD will display the
incoming call information. If the LCD shows “Private” or
“Unknown”, the caller’s information may have been
blocked by the caller or the originating phone company.
Receiving an Intercom Call
1. When an intercom call arrives, the ringer will ring or vibrate
unless the ringer has been turned off.
2. If the handset is on the charger cradle (ringer will be
temporarily switched to “Ring” if it has been set to “Vibrate”),
lift the handset and start conversation.
3. If the handset is not on the cradle, press any key (except PWR,
END, and the SILENT soft key) to answer.
Notes:
1. The LCD displays the caller’s Handset ID.
2. You can press the SILENT (Left) soft key if you choose to
ignore the call. Unlike turning off the ringer (from the
handset menu), the SILENT key operation is valid only for
the current call.
Ending a Call
To end a telephone or intercom call, press END key or place
handset into charger cradle.
Adjusting Receiver (Earpiece) Voice Volume
1. Voice volume can only be adjusted during a call.
2. There are 6 levels of volume selections. Default = 4.
3. Use Up and Down Arrow key to turn up or down the earpiece
volume.
32
4. The new setting remains effective for all future calls until
changed.
Notes: To achieve maximum volume, adjust the position of the
earpiece to align with the ear.
Placing a Call On Hold
1. When a call is in progress, it can be put on hold by pressing
the Hold (Right) soft key.
2. To return to the conversation, press “Unhold” (Left) soft key.
Notes:
1. The call being placed on hold can only be “un-hold” by the
handset that puts it on hold.
2. Handset LCD displays a call is being on hold. An alert
tone (double beep) every 30 seconds will remind the
handset that a call is being on hold.
3. If the operation (e.g., call transfer) after putting a call on-
hold fails, the held call may be dropped.
4. You can power off the handset (e.g., change battery) while
call is on hold. After power on again, you can continue the
call by pressing UNHOLD (Left) soft key or select “3” from
the Option menu to terminate the hold state.
Mute
1. After a link is established, you can press Mute (Left) soft key
to mute the handset microphone.
2. When mute is active, the other end will not hear your voice,
but still can speak to you.
3. To leave the mute state, press “Unmute” (Left) soft key.
Note: Mute is effective only for the current call. It is automatically
turned off after the call is ended.
Do Not Disturb (Silent Ring)

33
1. Enter the key sequence MENU –Sounds –Ring Volume, then
select “Off”. This will turn off the ringer until it is turn on again
from the menu.
2. For temporary silencing the ringer when an incoming call
arrives, press Silent (Left) soft key.
Key Guard
1. To prevent accidental dialing, you can press Menu (Right) soft
key, then select KeyGuard option. The handset keypad is
locked. No key entry is accepted except the power on/off key.
2. To unlock the keypad, press “Unlock” (Left) soft key, then,
within 2 seconds, press the digit “1” to unlock.
3. Key Guard is in effect until unlocked or powered off.
Battery Recharge and Replacement
1. Charge the battery when one or several of the following
happen:
a. Phone beeps twice every two seconds.
b. Battery icon is empty.
c. Phone does not respond when a key is pressed.
d. LCD and backlighting become dim.
e. Talk range shortfall is experienced.
2. You can replace the handset battery after placing the call-in-
progress on hold.
3. Battery talk time and standby time vary depending on the
talk/standby pattern and the operating distance. Putting the
handset back to charger cradle as often as possible is
recommended for best performance.
Note: Use only manufacturer provided batteries and charger.
34
Advanced Operations
Handset Registration
1. If your handset(s) is purchased as part of a system, it has
been pre-registered with the base station at the factory.
2. You need to register the handset with the base station in the
following situations:
a. If a handset displays a Handset ID “00,” that means it is a
new handset or the ID has been erased.
b. In certain situations, you may want to change a handset’s
ID. For example, you want to change a particular handset
from a user to an administrator (ID 10 or 11), or vice versa.
Or in some rare occasions, you find another handset
having the same Handset ID.
3. Registration:
a. Press handset Menu (Right) soft key.
b. Press the number “6”, this will enter the handset
registration menu.
c. Press and hold the base’s Registration (REG) button for 2
seconds until the L1, L2, L3, and L4 LED come on.
d. Press handset key “1”, this completes the registration
process. The base station will assign a handset ID
between 10 and 99. The assigned ID will be displayed on
the handset LCD, indicating successful registration.
e. Repeat above steps for all additional handsets.
f. The first two handsets registered will be given ID 10 and
11, which gives them administrator privileges.
4. De-registration:
a. You can de-register a handset from a base. De-
registration will reset the Handset ID to 00, erase the
system security code, and free up the old ID for future
registration.
b. After deregistration, the handset will not be able to use the
base to make or receive phone calls, nor can it intercom
other handsets.
c. Press handset Menu (Right) soft key.
d. Press the handset number key “6”, this will enter the
handset registration menu.

35
e. Press and hold the base’s REG button for 2 seconds until
L1, L2, L3, and L4 LED come on.
f. Press the handset number key “2”, this completes the de-
registration process. Upon successful de-registration, the
handset will show ID “00”.
Notes:
1. The base has a 30 second registration timeout starting
from pressing the REG button. The handset has a 12
second registration timeout starting from the registration or
de-registration option has been selected. The base and
handset will automatically exit registration mode after
timeout.
2. Repeat registration or de-registration process if
unsuccessful.
Advanced Registration:
1. Advanced registration functions can be performed by
administrator handsets (ID 10 and 11) only.
2. Administrator handsets can perform advanced registration
function as long as in range with the base station. The base
station does not need to be in registration mode.
3. De-register a Handset ID by administrator:
a. Make sure that the administrator handset is within the
coverage range of the base station.
b. Press administrator handset Menu (Right) soft key.
c. Press the number “9”, this will enter the handset
administration menu.
d. Press number “2”, handset enters system setting menu.
e. Press number “1”, and enter the two-digit Handset ID to
be cleared.
f. Upon successful operation, the handset LCD will display
“Done”, otherwise it will show “Message not received, try
again”.
Notes:
1. De-registration by the administrator will disable a handset’s
ability to use the base station to make or receive phone calls.
This also frees up the ID for future registration.
2.
Handsets de
-
registered by the administrator can still perform
36
intercom to other handsets.
4. Obtain a Specific Handset ID:
a. If a particular Handset ID is preferred over sequentially
assigned ID, the administrator can “tell” the base in
advance what the next ID assignment should be.
b. Press administrator handset Menu (Right) soft key.
c. Press the number “9”, this will enter the handset
administration menu.
d. Press number “2”, handset enters system setting menu.
e. Press number “2”, and enter the two-digit Handset ID to
be assigned next by the base.
f. Upon successful operation, the handset LCD will display
“Done,” otherwise it will show “Message not received, try
again.”
g. If the handset ID is already in use by another handset, the
administrator will be alerted. In that case, the
administrator can choose another ID or asks the handset
having the desired ID to vacate by de-registering with the
base.
h. Perform registration immediately afterward for the handset
desiring a specific ID to ensure that the ID is not taken by
another handset.
Handset Group Subscription
1. Up to nine handset groups (1-9) can be defined and handsets
can decide which group(s) they want to be in.
2. For example, Group 1 represents the Customer Service Group,
Group 2 represents the Sales Group, and Group 3 is the
Marketing Group. Suppose that Handset 10 wants to receive
incoming rings for all Sales and Marketing related calls in
addition to calls addressed to his/her own Handset ID. Then
handset 10 will need to “subscribe” to Group 2 and Group 3.
3. Group Selections:
a. Press handset Menu (Right) soft key.
b. Press the number “5”, this will enter the handset setting
menu.
c. Press number “2”, handset enters group select menu.
d. Press ADD (Left) soft key and enter one-digit group
number (1-9) to add membership in a group.

37
e. Repeat for all desired groups.
f. Delete group selections by pressing DELETE (Right) soft
key and enter group number.
Notes:
1. The handset can change group affiliations at any time.
2. The base (administrator) is not responsible for group
assignments. Consequently, it cannot de-subscribe a
handset from a group.
3. When an outside line or an intercom caller enters a group
ID, all handsets subscribed to this group will ring. The first
handset to answer will establish a link with the caller.
Afterward, it is a one-to-one call, not a one-to-many call.
4. When AA is turned off, only handsets subscribed to a
particular group can access a specific line that is
dedicated to this group for outgoing calls.
Call Transfer
1. While a telephone call is in progress, you can place call on
hold and transfer the call.
2. Press HOLD (Right) soft key to put call on hold.
3. Press OPTION (Right) soft key to enter selection menu.
4. Press number “2” and enter a two-digit Handset ID to call
another handset extension.
5. Transfer Call:
a. Un-announced Call Transfer:
i. Press “END” before the destination handset answers,
the call is automatically transferred to the destination
handset.
b. Announced Call Transfer:
i. Speak to the destination handset.
ii. Press XFER (Right) soft key or the END to end
announcement. The call is transferred to the
destination handset.
Notes: If the destination handset does not answer after handset
paging timeout, the call is routed back to the originating handset.
38
3-Way Conferencing
1. While a telephone call is in progress, you can place call on
hold and bring in another phone line or another handset for a
3-way conference.
2. Press HOLD (Right) soft key to put the current call on hold.
3. Press OPTION (Right) soft key to enter selection menu.
4. 3-Way Conferencing with a Second Handset:
a. Press number “2” and enter a two-digit Handset ID to call
another handset extension.
b. After the second handset answers, press the CONF (Left)
soft key.
c. Two handsets and one phone line can now talk
simultaneously. Any one party can drop out of the 3-way
conferencing, leaving the remaining two parties still in
conversation.
5. 3-Way Conferencing with a Second Phone Line:
a. Press number “1” and enter a phone number to call
another phone line.
b. After the second line answers, press the CONF (Left) soft
key.
c. One handsets and two phone lines can now talk
simultaneously.
i. If one phone line hangs up, the handset continues
talking to the remaining phone line.
ii. If the handset presses END key, the 2nd phone line
will be dropped. The handset and the first phone line
continue conversation.
Notes:
1. 3-way conferencing between 3 handsets is not supported.
2. Unlike 3-way conferencing provided by the phone company, 3-
way conferencing involving 2 phone lines will take up two
physical lines, leaving only two lines left available for other
handsets.
Call Forwarding

39
1. A handset can direct the base station to forward all future
phone calls to be routed to another handset or another phone
number.
2. Press handset Menu (Right) soft key.
3. Press the number “5”, this will enter the handset setting menu.
4. Press number “3”, handset enters call forwarding setting mode.
5. Use Up/Down arrow to scroll up and down the selection (Off,
Another Handset, External Line).
6. Make a selection (default = Off) and press SAVE (Left) soft
key.
7. When prompted, enter a two-digit handset ID or an external
phone number, up to 14 digits.
8. A warning message “All calls are forwarded” will appear on the
handset LCD.
9. To turn off call forwarding, repeat the above procedures and
select “Off”.
Notes:
1. Because this setting is stored both on the handset and on the
base station, the handset must be in range with the base to
change setting.
2. A warning message will appear on the handset LCD to inform
the handset that all calls are forwarded.
3. Calls can be forwarded to another handset or a phone
number, but not both. Setting a call forwarding address will
automatically replace the previous setting.
4. There is no call forwarding announcement, the caller is not
aware of the call is being forwarded.
5. Call forwarding can be only one-hop. That is, for example, if
Handset 11 forwards calls to Handset 22, but Handset 22 also
sets calls forwarding to another handset, calls for Handset 11
are still routed to Handset 22.
Auto-Attendant (AA)
40
1. When enabled by the administrator, an automated attendant
would greet a telephone line incoming call.
2. The caller will be prompted by the greeting message to enter a
two-digit extension number (Handset ID) or press “0” for
operator.
3. The greeting message is user programmable. The Handset
ID that is designated as the operator is also user
programmable.
•Default greeting message (Main OGM): “Please enter the
extension number or press 0 for the operator.”
•Default operator: Handset 10.
4. AA will ask for another handset ID if the first entry is invalid
(no registered handset with that ID) with the announcement
(OGM2): “The extension you entered is invalid, please try
another extension or press 0 for the operator.”
5. If there is no entry after time out, AA will announce (OGM3):
“Please hold, your call is being transferred to the operator.”
and automatically ring the operator handset.
6. If the destination handset does not answer (busy, power off, or
out of range) after handset paging time out, the AA prompts
the caller for another extension number by announcing
(OGM5): “The extension you’ve entered is busy or not
available. Please enter another extension number or press 0
for the operator.”
7. If the 2nd try is still not successful, AA will announce (OGM4):
“Sorry, nobody can answer your call right now. Please try
again later, goodbye.” then drops the call.
8. When the SP-922 base station is connected to wired PBX
extension lines, calls addressed/routed to the AA operator can
be sent back to the operator of the wired PBX system. From
an administrator handset, up to 10 keys/digits are allowed to
program a specific code in order to transfer the calls back to
the wired PBX. This feature can only be enabled and pre-
programmed by an administrator handset (Handset ID 10 or
11). Consult with the wired PBX manual for operation
instructions and correct key sequence for transfer calls to the
operator from an extension.