
Method B // If the Envoy-S is NOT associated with a system
in Installer Toolkit
A ) Log into Enlighten and click Add a New System from the dashboard.
B ) Enter the System, Installer, Owner, and Location information.
C ) Enter the Envoy serial number.
D ) Click Save to submit the form.
E ) After the microinverters have reported to Enlighten, open Array Builder
from the activation form, and create the virtual array, using the installa-
tion map as your reference.
Enphase Customer Support: enphase.com/en-us/support/contact
Safety and Advisory Symbols
DANGER: This indicates a hazardous situation, which if not avoided, will
result in death or serious injury.
⚠WARNING: This indicates a situation where failure to follow instructions
may be a safety hazard or cause equipment malfunction. Use extreme
caution and follow instructions carefully.
✓NOTE: This indicates information particularly important for optimal
system operation. Follow instructions carefully.
Safety Instructions
DANGER: Risk of electric shock. Risk of re. Do not attempt to repair the
Envoy-S; it contains no user-serviceable parts. Tampering with or open-
ing the Envoy-S will void the warranty. Warranty void if cover removed. If
the Envoy-S fails, contact Enphase Customer Support for assistance
(enphase.com/en-us/support/contact).
DANGER: Risk of electrocution! Do not install CTs when current owing
in the sensed circuit. Do not energize the sensed circuit until the CT wires
are installed in the terminal block.
DANGER: Risk of electric shock. Do not use Enphase equipment in a
manner not specied by the manufacturer. Doing so may cause death or
injury to persons, or damage to equipment.
DANGER: Risk of electric shock. Be aware that installation of this
equipment includes risk of electric shock. If you wire the Envoy-S at the
subpanel, always de-energize the subpanel before beginning.
DANGER: Risk of electric shock. Risk of re. Only qualied personnel
should troubleshoot, install, or replace the Envoy-S.
DANGER: Risk of electric shock. Risk of re. Do not wire unused termi-
nals or terminal blocks on the Envoy-S.
⚠WARNING: Before installing or using the Envoy-S, read all instructions
and cautionary markings in the technical description and on the Envoy-S.
⚠WARNING: Risk of equipment damage. If installing the Envoy-S in an
enclosure, choose area for installation where ambient temperature does
not exceed 46º C (115º F).
✓NOTE: Perform all electrical installations in accordance with all local
electrical codes and the National Electrical Code (NEC), ANSI/NFPA 70.
✓NOTE: To ensure optimal reliability and to meet warranty requirements,
the Enphase Envoy-S must be installed according to the instructions in
this manual.
FCC Statement: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instruc-
tions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be determined by turning the equipment off and on,
you are encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for compliance may void
the user’s authority to operate the equipment.
This Class B digital apparatus complies with Industry Canada ICES-003.
Troubleshooting
aLED overview
LED State Description
All Flashing amber in unison The Envoy-S is booting up
Flashing green sequentially Software upgrade in progress
Network
communica-
tions
Solid green Communicating with Enlighten
Flashing green WPS connection in progress or the Envoy-S is
attempting to connect to Enlighten
Solid amber Local network connection only
Off No network connection
AP mode
Solid green AP mode enabled:
Envoy Wi-Fi network available
Off AP mode disabled:
Envoy Wi-Fi network unavailable
Power
production
Solid green All communicating microinverters are producing
Flashing green Microinverter upgrade in progress
Solid Amber At least one microinverter is not producing
Off Microinverters are not communicating
(low light or night time)
Microinverter
communica-
tions
Solid Green All microinverters are communicating
Flashing Green Device scan in progress
Solid Amber At least one microinverter is not communicating
Off Microinverters are not communicating
(low light or night time)
bMicroinverter detection issues
If the Microinverter Communications LED lights solid amber, it may be a result of
low light levels. If there isn’t enough sunlight to power up the microinverters, they can’t
communicate with the Envoy.
If there is sufcient daylight for the microinverters to power up, the issue may be that the
Envoy is having difculty communicating over the power lines. To troubleshoot this issue:
• Check the Installer Toolkit mobile app to see which microinverters are not
communicating.
• Check that the circuit breaker(s) for the PV array are in the “ON” position.
• Verify that the PV modules are connected to the microinverters.
• Verify the PV module DC voltage is within the allowable range for the microinverter.
cPower production issues
If the Power Production LED lights solid amber, check the Installer Toolkit mobile
app to see which microinverters are not producing:
• If none of the microinverters are producing power, there may be a grid or wiring
issue. First, verify that there is proper input voltage and frequency from the utility.
Next, check the breaker and wiring, starting at the load center.
• If all of the non-productive microinverters are on the same branch, check the
breaker and wiring starting at the junction box for the affected branch.
• If only one or scattered microinverters are not producing power, rst check to see
that the AC connectors are fully seated in the Engage Cable connectors. Next,
check that each module is providing the required startup voltage for the micro-
inverter (22V). A PV module that is failing or that is undersized may not generate
enough power for AC conversion.
dInternet connection issues
If you are using Wi-Fi and the Network Communications LED remains off:
• The WPS connection window may have timed out. Retry the connection steps.
• Make sure that the broadband router is operational by checking that other devices
at the site can access the network.
• Be aware that metal enclosures or obstructions impede wireless communication.
• If you cannot see your router or access point in the list on the Envoy, or cannot
maintain a connection, it may be necessary to add a wireless repeater to extend
the network range.
If you are using Wi-Fi and the Network Communications LED lights solid amber, make
sure that the broadband router is connected to the Internet by checking that other devic-
es at the site can access the Internet.
If you are using the Enphase Mobile Connect modem and the Network Communica-
tions LED remains off or lights solid amber, see Troubleshooting in the Enphase Mobile
Connect Installation Guide.
For any connection method, you can troubleshoot network issues with the Installer
Toolkit mobile app by tapping the Network button, then Diagnostic Tools.
If you replace the broadband router, congure the Envoy Wi-Fi settings for the new
Wireless Network Name (SSID) and password.