Entrust Datacard CR825 Series Product information sheet

CR825™Instant
Issuance System
User Reference Guide
September 2017
527751-001, Rev C

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2 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Contents The CR825 Instant Issuance System
527751-001EN_C CR825 Instant Issuance System User Reference Guide 3
English
English
Contents
The CR825 Instant Issuance System .....................................................3
The CR825 Printer with Oponal Mul-Hopper ...................................4
Load Cards in a Single-Hopper Printer..................................................5
Use the Excepon Slot......................................................................... 6
Load Cards in a Mul-Hopper Printer................................................... 7
Use the Mul-Hopper Excepon Slide .................................................8
Clean the Printhead Cam Rollers.......................................................... 9
Clean the Printer ............................................................................... 11
Replace the Color Ink Ribbon............................................................. 13
Replace the Cleaning Sleeve .............................................................. 15
Replace the Retransfer Film............................................................... 17
Empty the Reject Tray........................................................................ 19
Clear a K1 Horizontal Transport Card Jam .......................................... 20
Clear a K2 Vercal Transport Card Jam............................................... 21
Clear a Flipper Card Jam .................................................................... 22
Repair a Broken Ink Ribbon ............................................................... 23
Repair Broken Retransfer Film ........................................................... 24
Check the Power Connecon............................................................. 25
Check the Data Connecon................................................................ 26
Common LCD Messages..................................................................... 27
Warning: This product contains chemicals, including lead, known to the
State of California to cause cancer, and birth defects or other reproducve
harm. Wash hands aer handling.
For more informaon on this warning, refer to the following:
www.datacard.com/califpropwarning.
A Input Hopper
B Output Hopper
C Front Panel
D Input Hopper Lock
E Printer Access Door
F User Reference Guide Slot
G Cleaning Spindle Handle (C3)
H Manual Advance Knob (K1)
I Ink Ribbon Cartridge (C1)
J Retransfer Cartridge (C2)
K Manual Advance Knob (K2)
L Rear Access Door Release (K3)
M Vercal Transport Area
N Reject Tray (RT1)
O Retransfer Film Cartridge Release
Buon
P Ink Ribbon Cartridge Release
Buon
LCD Front Panel
User Light &
User Buon
Up
Arrow
Enter
Status Lights:
Down
Arrow
Power
Buon
Ribbon
Cards
Front Panel
The CR825 Instant Issuance System

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4 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
The CR825 Printer with Optional Multi-Hopper Load Cards in a Single-Hopper Printer
527751-001EN_C CR825 Instant Issuance System User Reference Guide 5
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Load Cards in a Single-Hopper Printer
The CR825 Printer with Optional Multi-Hopper
A = Output Hopper
B = Hopper Lock Bars
C = Input Hoppers 1–6
D = Mul-Hopper Lock
E = Lock Bar Release Buon (B1)
F = Cartridge Release Buons
G = Excepon Slide
H = Card Weight
I = Cartridge Door
J = Cartridge Door Release Buon

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6 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Use the Exception Slot Load Cards in a Multi-Hopper Printer
527751-001EN_C CR825 Instant Issuance System User Reference Guide 7
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Use the Exception Slot Load Cards in a Multi-Hopper Printer

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8 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Use the Multi-Hopper Exception Slide Clean the Printhead Cam Rollers
527751-001EN_C CR825 Instant Issuance System User Reference Guide 9
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Use the Multi-Hopper Exception Slide Clean the Printhead Cam Rollers
Scky Cleaning
Card

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10 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Clean the Printhead Cam Rollers Clean the Printer
527751-001EN_C CR825 Instant Issuance System User Reference Guide 11
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Scky
Cleaning Card
Ink Ribbon
Cartridge
Guidepost
Printhead
Cam Rollers
Clean the Printer
Scky
Cleaning Card
OR
Card Bow

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12 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Clean the Printer Replace the Color Ink Ribbon
527751-001EN_C CR825 Instant Issuance System User Reference Guide 13
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Replace the Color Ink Ribbon
Replace the cards in the input hopper.

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14 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Replace the Color Ink Ribbon Replace the Cleaning Sleeve
527751-001EN_C CR825 Instant Issuance System User Reference Guide 15
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Replace the Cleaning Sleeve
Replace the ink ribbon cartridge in the printer.
Click
Click

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16 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Replace the Cleaning Sleeve Replace the Retransfer Film
527751-001EN_C CR825 Instant Issuance System User Reference Guide 17
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Replace the Retransfer Film

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Replace the Retransfer Film Empty the Reject Tray
527751-001EN_C CR825 Instant Issuance System User Reference Guide 19
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Replace the retransfer lm cartridge in the printer.
Click
Click
Empty the Reject Tray

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20 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Clear a K1 Horizontal Transport Card Jam Clear a K2 Vertical Transport Card Jam
527751-001EN_C CR825 Instant Issuance System User Reference Guide 21
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Clear a K1 Horizontal Transport Card Jam Clear a K2 Vertical Transport Card Jam

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22 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Clear a Flipper Card Jam Repair a Broken Ink Ribbon
527751-001EN_C CR825 Instant Issuance System User Reference Guide 23
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Clear a Flipper Card Jam Repair a Broken Ink Ribbon
Tape

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24 CR825 Instant Issuance System User Reference Guide 527751-001EN_C
Repair Broken Retransfer Film Check the Power Connection
527751-001EN_C CR825 Instant Issuance System User Reference Guide 25
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Repair Broken Retransfer Film
Tape
Check the Power Connection

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Check the Data Connection Common LCD Messages
527751-001EN_C CR825 Instant Issuance System User Reference Guide 27
English
English
Check the Data Connection Common LCD Messages
Error Message Refer to:
112: Card hopper
empty
“Load Cards in a Single-Hopper Printer” on page 5
“Use the Excepon Slot” on page 6
“Load Cards in a Mul-Hopper Printer” on page 7
“Use the Mul-Hopper Excepon Slide” on page 8
166: C2 supply out or
missing
167: C2 supply not
idened
168: C2 supply not
supported
“Replace the Retransfer Film” on page 17
172: Improper
shutdown
“Check the Power Connecon” on page 25
“Check the Data Connecon” on page 26
175: C2 supply error “Repair Broken Retransfer Film” on page 24
234: K1 transport card
jam
“Clear a K1 Horizontal Transport Card Jam” on page
20
235: K2 transport card
jam
“Clear a K2 Vercal Transport Card Jam” on page 21
236: Flipper module
rotate error
“Clear a Flipper Card Jam” on page 22
237: C1 supply out or
missing
“Clean the Printhead Cam Rollers” on page 9, and
“Clean the Printer” on page 11, and
“Replace the Color Ink Ribbon” on page 13, and
“Replace the Cleaning Sleeve” on page 15
238: C1 supply not
idened
239: C1 supply not
supported
“Replace the Color Ink Ribbon” on page 13
240: C1 supply error “Repair a Broken Ink Ribbon” on page 23
242: RT1 reject tray
full
“Empty the Reject Tray” on page 19
277: Mul-hopper pick
error
“Load Cards in a Mul-Hopper Printer” on page 7

1187 Park Place
Shakopee, Minnesota 55379
952.933.1223 • 952.933.7971 Fax
www.entrustdatacard.com
September 2017 527751-001 Rev C
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