Entrust Datacard CR8 Series User manual

Cleaning Guide
CR8XX Retransfer Printers
CE875 Instant Issuance System
January 2020
527983-001, Rev C

2 527983-001_C
Contents
Cleaning Kit Contents .......................................................................... 3
Cleaning Schedule ............................................................................... 4
Roune Printer Cleaning.................................................................... 4
Addional Cleaning Tasks................................................................... 5
Before You Begin ................................................................................. 6
Use the Isopropanol Cleaning Card ......................................................7
Single-Hopper Printer ........................................................................ 7
Mul-Hopper Printer ......................................................................... 8
Run the Isopropanol Cleaning Card ................................................... 9
Use the Adhesive Cleaning Card ........................................................ 10
Single-Hopper Printer ...................................................................... 10
Mul-Hopper Printer ....................................................................... 11
Run the Adhesive Cleaning Card...................................................... 13
................................. 14
Replace the Cleaning Sleeve .............................................................. 15
Clean the Printhead........................................................................... 17
Clean the Printhead Cam Rollers........................................................ 20
Clean the Rear Fan Filter.................................................................... 21
 ................................................................ 22
Notes ................................................................................................ 23

Cleaning Guide
527983-001_C 3
Cleaning Kit Contents
The cleaning kit (part number 524554-001) contains the supplies
necessary to clean the printer and maintain print quality. The cleaning
kit contains the following items:
Cleaning Supply Part Number
Cleaning Sleeves, 5 pack 569946-001
Cleaning Swabs, 5 pack 507377-001
Isopropanol Cleaning Cards, 10 pack 552141-002
Adhesive Cleaning Cards, 10 pack 524405-001
2 Lapping Scks 510108-001
or
529233-001
Lapping Sck Support
Retain the support tool for future
cleaning use.
529107-001
or
529147-001
Card Inspecon Gloves, 12 pairs/pack 812335-001
Refer to the “Cleaning Schedule” on page 4 for a complete schedule of
when to use the cleaning kit items.
For complete informaon about how to use and maintain the printer, refer
to your printer’s User’s Guide.

4 527983-001_C
Cleaning Schedule
Cleaning the retransfer series printer on a regular schedule helps to
maintain the printer and obtain the best print quality

The following table describes the recommended roune cleaning tasks for
the printer.
Schedule  Procedure
Each me you
change the ink
ribbon
Clean the printer with
the isopropanol cleaning
card.
• “Single-Hopper Printer”
on page 7
• “Mul-Hopper Printer”
on page 8
Replace the cleaning
sleeve (C3).
“Replace the Cleaning
Sleeve” on page 15
Clean the printhead “Clean the Printhead” on
page 17
Every 3 months Clean the rear fan lter
(if present).
Note: The rear fan lter is
not present in all printer
models. If the lter is
present, refer to “Clean the
Rear Fan Filter” on page
21.
In addion to these roune cleaning tasks, you may need to perform
addional cleaning procedures if the print quality diminishes. Refer to
“Addional Cleaning Tasks” on page 5.

Cleaning Guide
527983-001_C 5

The following table describes addional cleaning tasks you may need to
perform to maintain your printer and print quality. Do these procedures,
in addion to the roune cleaning, if you experience prinng issues.
Schedule  Procedure
If you see
parcles on
completed cards
Replace the cleaning
sleeve (C3).
“Replace the Cleaning
Sleeve” on page 15
Clean the printer with
the adhesive cleaning
card.
• “Single-Hopper Printer” on
page 10
• “Mul-Hopper Printer” on
page 11
If you see color
or white lines on
completed cards
Clean the printhead “Clean the Printhead” on
page 17
If you see
repeang
color dots on
completed cards
Clean the printhead
cam rollers.
“Clean the Printhead Cam
Rollers” on page 20
The type of card stock you use and the printer environment can
aect how oen you need to perform the cleaning procedures.
Refer to “Card Handling Informaon” on page 22 for
suggesons to help manage your card stock.

6 527983-001_C
Before You Begin
• If your printer has locks, unlock the input hopper or printer access
door lock. If your printer does not have locks, disregard any
instrucons that ask you to unlock the printer.
• When you clean the printer using either the isopropanol or adhesive
cleaning card, remove the ink ribbon (C1) and retransfer lm (C2)
cartridges, and the cleaning sleeve (C3).
• Some procedures require you to remove only one of the cartridges.
Refer to the instrucons for complete informaon.
Do the following to prepare the printer for cleaning, as directed by the
cleaning instrucons.
1. Unlock the printer and open the printer access door.
2. Remove the ink ribbon and retransfer lm cartridges.
3. Remove the cleaning sleeve (C3) from the printer.
4. Close and lock the printer access door, unless instructed otherwise.
5. Connue with the cleaning procedure.

Cleaning Guide
527983-001_C 7
Use the Isopropanol Cleaning Card
Clean the printer with the isopropanol cleaning card each me you change
the ink ribbon, or more oen if necessary.
Single-Hopper Printer
1. Remove the ink ribbon and retransfer lm cartridges, and the cleaning
sleeve. Refer to “Before You Begin” on page 6.
2. Unlock and open the input hopper.
3. Remove the unprinted cards. Handle
the cards by the edges or wear card
inspecon gloves.
4. Open the cleaning card package and remove the
isopropanol cleaning card.
Isopropanol
Cleaning Card
If the cleaning card appears
bowed, insert it as shown.
Card With Bow
Card Without Bow
5. Load the cleaning card in the input hopper. Clean the printer
immediately. The cleaning card dries out if it is out of its package
for more than a few minutes.
6. Close the input hopper and lock the printer.
7. Connue with “Run the Isopropanol Cleaning Card” on page 9.

8 527983-001_C

1. Remove the ink ribbon and retransfer lm cartridges, and the cleaning
sleeve. Refer to “Before You Begin” on page 6.
2. Open the cleaning card package and remove the isopropanol cleaning
card.
Excepon Slide
5. Connue with “Run the Isopropanol Cleaning Card” on page 9.
Isopropanol
Cleaning Card
3. Pull out the mul-hopper excepon slide and insert the cleaning card.
4. Push in the excepon slide. Clean the printer immediately. The
cleaning card dries out if it is out of its package for more than a few
minutes.
If the cleaning card appears
bowed, insert it as shown.
Card With Bow
Card Without Bow

1
2
3
7
4
5
6
Cleaning Guide
527983-001_C 9
Run the Isopropanol Cleaning Card
1. Use the LCD panel to run the isopropanol cleaning card.
When the cleaning cycle completes:
 The isopropanol cleaning
card is ejected into the output hopper. Remove and discard
the cleaning card.
 The isopropanol cleaning card is
placed in the printer reject tray (RT1). It can remain in the
reject tray unl the next me the tray is emped.
2. Connue with “Prepare the Printer Aer Using a Cleaning Card”
on page 14.

10 527983-001_C
Use the Adhesive Cleaning Card
Use the adhesive cleaning card to remove parcles that result from the
retransfer process. Refer to “Addional Cleaning Tasks” on page 5 for
informaon about when to use the adhesive cleaning card.
Single-Hopper Printer
1. Remove the ink ribbon and retransfer lm cartridges, and the cleaning
sleeve. Refer to “Before You Begin” on page 6.
2. Unlock and open the input hopper.
3. Remove the unprinted cards. Handle the
cards by the edges or wear card inspecon
gloves.
4. Peel o the center strips on both sides of the adhesive cleaning card.
Leave the side strips in place.
Peel O Center
Strips Only
5. Load the adhesive cleaning card in the input hopper.
If the cleaning card appears
bowed, insert it as shown.
Card With Bow
Card Without Bow
6. Close and lock the input hopper.
7. Connue with “Run the Adhesive Cleaning Card” on page 13.

a
b
c
d
f
e
Cleaning Guide
527983-001_C 11

1. Remove the ink ribbon and retransfer lm cartridges, and the cleaning
sleeve. Refer to “Before You Begin” on page 6.
2. Unlock the mul-hopper.
a. Unlock the mul-hopper door lock (a).
b. Slide the lock bar release buon (B1)
to the le to release the hopper lock
bars (b).
c. Rotate the center lock bar to the le
to provide access to the H2 and H5
mul-hopper input cartridges (c).
3. Press the cartridge release buon at the top of the H2 cartridge and
open the cartridge door (d).
4. Li the card weight to the top of the cartridge and gently pull it
forward unl it locks in posion (e).
5. Remove the unprinted cards from the H2 cartridge (f). Handle the
cards by the edges or wear card inspecon gloves.

g
12 527983-001_C
6. Peel o the center strips on both sides of the adhesive cleaning card.
Leave the side strips in place.
7. Load the adhesive cleaning card in the H2 cartridge and close the
cartridge door (g).
Peel O Center
Strips Only
Do not insert the adhesive cleaning card in the excepon
slide of the mul-hopper.
If the cleaning card appears
bowed, insert it as shown.
Card With Bow
Card Without Bow

8. Lock the mul-hopper.
a. Rotate the center lock bar to the right to the lock posion.
b. Slide the lock bar release buon to the right to lock the lock bars
into place.
c. Lock the mul-hopper door lock.
9. Connue with “Run the Adhesive Cleaning Card” on page 13.

1
2
3
7
4
5
6
8
8
Cleaning Guide
527983-001_C 13
Run the Adhesive Cleaning Card
1. Use the LCD panel to run the adhesive cleaning card.
If you are cleaning a
mul-hopper printer, the
following message displays.
If you are cleaning a single-
hopper printer, the following
message displays.
OR
When the cleaning cycle completes, the adhesive cleaning card is
ejected into the printer reject tray (RT1).
2. Connue with “Prepare the Printer Aer Using a Cleaning Card”
on page 14.

14 527983-001_C
Prepare the Printer After Using a Cleaning Card
Do the following aer the cleaning cycle completes.
1. Remove the used cleaning card.
a. Unlock the printer and open the printer access door.
b. Remove the used cleaning card from the printer reject tray (RT1).
c. Discard the cleaning card.
2. Install a new cleaning sleeve. Refer to “Replace the Cleaning Sleeve”
on page 15.
3. Install the ink ribbon and retransfer lm.
a. Load new ink ribbon and retransfer lm on the cartridges. Refer to
the printer’s User’s Guide for complete instrucons.
b. Replace the cartridges in the printer.
c. Close and lock the printer access door.
4. Replace the cards in the printer.
a. Unlock the input hopper lock.
b. Place the cards in the input hopper of a single-hopper printer, or
the H2 cartridge of a mul-hopper printer.
c. Close the input hopper and lock the input hopper lock.

C3
Cleaning Guide
527983-001_C 15
Replace the Cleaning Sleeve
The cleaning sleeve removes dust and other parcles from cards before
they move into the printer. Replace the cleaning sleeve each me you
change the ink ribbon. Refer to the “Cleaning Schedule” on page 4
for addional informaon.
1. Remove the ink ribbon (C1) cartridge from the printer (refer to
“Before You Begin” on page 6).
2. Li up the cleaning spindle handle (C3) and pull it straight out from
the printer.
3. Remove the used cleaning sleeve from the cleaning spindle and
discard it.
4. Slide the new cleaning sleeve onto the cleaning spindle.
Cleaning
Sleeve
Cleaning
Spindle

C3
16 527983-001_C
6. Replace the cleaning spindle in the C3 slot in the printer.
7. Replace the ink ribbon cartridge in the printer and close and lock the
printer access door.
Protecve
Wrapper

5. Remove the protecve wrapper from the cleaning sleeve and
discard it.

Cleaning Guide
527983-001_C 17
Clean the Printhead
Clean the printhead each me you change the ink ribbon, or if you
noce print quality issues on cards. Refer to the “Cleaning Schedule”
on page 4 for printhead cleaning recommendaons.
Use the following items to clean the printhead.
1. Prepare the printer.
a. Power o the printer.
b. Remove the ink ribbon (C1) and retransfer lm (C2) cartridges
from the printer (refer to “Before You Begin” on page 6).
2. Insert the lapping sck support into the printer. The support tool ts
over the cartridge guideposts and slides into the printer.
Lapping Sck
Support
Lapping Sck Cleaning Swab
Guideposts
Lapping Sck
Support

18 527983-001_C
3. Clean the printhead with the lapping sck.
Lapping
Paper

Do not remove the pink lapping paper
from the lapping sck.
a. Insert the lapping sck into the lower poron of the support tool.
Slide it in unl it stops.
b. Move the lapping sck back and forth 3 mes to clean the
printhead.
You can use the lapping sck twice, one cleaning per side.
Store the lapping sck aer the rst use.
c. Remove the lapping sck from the support tool.

Cleaning Guide
527983-001_C 19

4. Clean the printhead with the cleaning swab.
a. Open the cleaning swab package.
b. Insert the cleaning swab into the support tool. Center the swab
as shown in the illustraon (or toward the top of the support tool
handle).
Center Swab Here
c. Move the cleaning swab back and forth 3 mes to remove any
remaining debris from the printhead area.
d. Remove the cleaning swab from the support tool.
5. Remove the support tool from the printer.
Do not discard the lapping sck support tool. Retain it for
future cleaning use.
6. Replace the ink ribbon and retransfer lm cartridges and close the
printer access door.
7. Power on the printer.
8. Print one or more test cards to verify the print quality.

• Use only the lapping sck and cleaning swab to clean the printhead.
Other materials can sck to the printhead and cause damage.
• Discard the lapping sck aer the second use.
• Use the cleaning swab one me only. Discard the swab aer cleaning
the printhead.

20 527983-001_C
Clean the Printhead Cam Rollers
Use the adhesive cleaning card to clean the printhead cam rollers.
1. Power o the printer.
2. Remove the retransfer lm (C2) cartridge from the printer (refer to
“Before You Begin” on page 6).
3. Peel o the center and both side strips from one side of the adhesive
cleaning card.
Peel O Center
and Both Side Strips
4. Insert the cleaning card into the printer between the retransfer
cartridge guidepost and the rollers. Make sure that the adhesive side
of the card faces to the right and touches the rollers.
5. Move the cleaning card up and down along the rollers to remove any
debris.
Adhesive
Cleaning Card
Ink Ribbon
Cartridge
Retransfer Cartridge
Guidepost
Printhead
Cam Rollers
Move the cleaning
card up and down
6. Replace the retransfer lm cartridge. Close and lock the access door
and restart the printer.
7. Discard the used cleaning card.