Entrust CD800 Product information sheet

User Reference Guide
CD800™ Card Printer
October 2020
527980-001, Rev C

CD800 Card Printer
2 527980-001C
Contents
The CD800 Card Printer ....................................................................... 3
Common Printer LCD Messages ........................................................... 4
Load Cards........................................................................................... 8
Single-Hopper Printer...................................................................................8
....................................................................................8
Use the Excepon Slot......................................................................... 9
Load the Print Ribbon........................................................................ 10
Replace the Cleaning Sleeve .............................................................. 11
Clean the Printer ............................................................................... 12
Prepare the Printer for Cleaning ..................................................................12
Clean the Printer ............................................................................... 13
Clean the Multi-Hopper Rollers....................................................................14
Complete the Cleaning Process....................................................................14
Clean the Printhead........................................................................... 15
Empty the Printer Reject Tray ............................................................ 16
Clear a Printer Card Jam .................................................................... 17
Repair a Broken Ribbon ..................................................................... 18
Close the Printer Doors...................................................................... 19
Check the Printer Power Connecons ................................................ 20
Check the Printer Data Connecons................................................... 21
CD800 Card Printer Notes .................................................................. 22
The CD800 Card Printer with Oponal CLM Laminator....................... 23
Common Laminator LCD Messages .................................................... 24
Replace Laminator Supplies............................................................... 26
Empty the Laminator Reject Tray ....................................................... 28
Clear a Laminator Card Jam ............................................................... 29
Clean the Laminator .......................................................................... 30
Check the Laminator Power Connecon ............................................ 32
Check the Laminator Data Connecon ............................................... 33

User Reference Guide
527980-001C 3
The CD800 Card Printer
A = Card Input Hopper
B = Swingarm
C = Printhead
D = Manual Advance Knob

F = Cover Ridges

Access Door

I = Card Output Hopper
J = Front Panel

L = Ribbon Cartridge Handle
LCD Front Panel
User Light &

Up
Arrow
Enter
Status Lights
Ribbon
Cards
Down
Arrow
Power

Front Panel
A
B
CD
E
F
G
H
I
J
K
L

CD800 Card Printer
4 527980-001C
Common Printer LCD Messages


Refer to “The CD800 Card Printer” on page 3
components.
102: Card not in position
Cause:
1. Unlock the printer and open the printer cover.
2. Remove the ribbon cartridge.
3. Turn the manual advance knob to remove the card.
4. Replace the ribbon cartridge.
5. Close and lock the printer.
6. Press the 
Refer to “Clean the Printer” on page 12
103: Printer problem
Cause: The printer had an error.
1. Press and hold the printer 
2. Press the 
104: Critical problem
Cause: The printer has a serious error. The card will be canceled.
1. Press the 
2. Request service.


User Reference Guide
527980-001C 5
105: Magstripe data error
Cause:
1. 
2. 
3. Press the 
Refer to “Load Cards” on page 8
110: Print ribbon out or missing
Cause: The printer does not have a usable ribbon.
1. Unlock the printer and open the printer cover.
2. Remove the ribbon cartridge.
3. Install a new ribbon and cleaning sleeve.
4. Replace the cartridge.
5. Close and lock the printer.

Refer to “Load the Print Ribbon” on page 10 and “Replace the Cleaning
Sleeve” on page 11
111: Card not picked
Cause: The printer did not pick a card from the input hopper.
1. Unlock the printer and open the input hopper.
2. 
3. Close the hopper and lock the printer.
4. Press the 
Refer to “Load Cards” on page 8 and 
page 14
112: Card hopper empty
Cause: The printer did not detect cards in the input hopper.
1. Add cards to the input hopper.
2. Press the 
Refer to “Load Cards” on page 8
Common Printer LCD Messages (cont.)

CD800 Card Printer
6 527980-001C
114: Cover opened during job
Cause:
1. Check all printer doors to make sure that they are closed completely.
Press down on the cover ridges to make sure that the cover latches
completely on both sides.
2. Make sure that all doors are locked.
3. Press the 
Refer to “Close the Printer Doors” on page 19
150: Print while unlocked
Cause: The printer is unlocked.
The card will be canceled.
Make sure that all access doors are closed and locked securely.
Refer to “Close the Printer Doors” on page 19
151: Failed to lock
Cause:
The card will be canceled.
1. Make sure that all access doors are closed securely.
2. Try locking the printer again.
Make sure that the reject tray is installed properly before locking the printer.
Refer to “Empty the Printer Reject Tray” on page 16 and “Close the Printer
Doors” on page 19
Common Printer LCD Messages (cont.)

User Reference Guide
527980-001C 7
172: Insert cleaning card
Cause: The printer is ready to be cleaned.
• If the cleaning card is in the input hopper, press the 
OR
• If the cleaning card is not in the input hopper, insert the card into the
printer and then press the 
Refer to “Clean the Printer” on page 12
173: Improper shutdown
Cause: The system was shut down improperly or lost power.
1. Press and hold the 
2. Always use the 
Refer to  and “Check the

Common Printer LCD Messages (cont.)

CD800 Card Printer
8 527980-001C
Multi-Hopper Printer
1. 
2. Load cards into each hopper (H1 through H6). Each hopper holds up to
100 cards.
3. 
Load Cards
• Fan the cards to separate the edges.
• 
right.
• Insert smart cards with the chip facing up and toward the back of the
hopper.
Note: 
of card.
Single-Hopper Printer
1. Unlock the printer, if necessary, and open
the input hopper.
2. Load cards into the input hopper.
3. Close the hopper and lock the
printer, if necessary.

User Reference Guide
527980-001C 9
Use the Exception Slot

those loaded in the input hopper. The input hopper does not have to be opened

1. 
2. Push the card all the way into the input hopper. The card slides under any
cards already in the input hopper so that it can be picked.

hopper 2.

CD800 Card Printer
10 527980-001C
Load the Print Ribbon
1. Unlock the printer, if necessary, and open the printer supplies access door

2. 
3. Remove the print ribbon cartridge.
4. Load a full roll of print ribbon (blue spool) onto the spindle closest to the

5. 
clicks into place.
6. Wind the take-up spool counterclockwise one full turn.
7. Load the cleaning sleeve. Refer to “Replace the Cleaning Sleeve” on page
11.
8. Replace the print ribbon cartridge.
9. 
hopper and lock the printer).

User Reference Guide
527980-001C 11
Replace the Cleaning Sleeve
1. 
hopper).
2. 
3. Remove the print ribbon cartridge.
4. Remove the cleaning roller spindle from the ribbon cartridge.
5. Slide the spindle into the cleaning sleeve (a).
6. Place the spindle back onto the ribbon cartridge (b).
7. 
8. Reinstall the ribbon cartridge.
9. 
hopper and lock the printer).
Cleaning Roller
Spindle
Print Ribbon
Cartridge

Wrapper

CD800 Card Printer
12 527980-001C
Clean the Printer
Prepare the Printer for Cleaning
1. Power on and unlock the printer, if necessary.
2. Open the printer swingarm and remove the print ribbon cartridge.
3. 
the ribbon cartridge. (The ribbon must remain installed on the ribbon
cartridge.
4. Close the swingarm.
5. Open the input hopper and remove unprinted cards.
6. Remove the cleaning card(s) from the package.
7. Load the cleaning card(s) in the input hopper(s).
8. Close the input hopper and lock the printer, if necessary.
Cleaning
Card
Cleaning
Cards

User Reference Guide
527980-001C 13
1
2
3
4
5
6
7
Clean the Printer
Use the LCD menu system to start the cleaning cycle.
1. Enter the menu system.
2. 
3. Press the 
card” displays on the LCD.

CD800 Card Printer
14 527980-001C
Clean the Multi-Hopper Rollers
1. Unlock and open the input hopper cover.
2. Load cleaning cards into each hopper.
3. Close the input hopper and lock the printer.
4. 
5. Press  to start the cleaning process.
Complete the Cleaning Process
1. Unlock the printer, if necessary.
2. Replace the cards in the input hopper(s).
3. Remove the print ribbon cartridge.
4. Replace the cleaning sleeve. Refer to “Replace the Cleaning Sleeve”
on page 11.
5. Replace the ribbon cartridge.
6. Close and lock the printer.
1
3
2
5
6
4

User Reference Guide
527980-001C 15
Clean the Printhead
1. 
2. Unlock the printer, if necessary, and open the printer supplies access door on

3. Open the printer cover and remove the print ribbon cartridge.
4. Open and remove a cleaning swab from its package.
5. Use gentle pressure, move the cleaning swab back and forth along the full

6. Replace the print ribbon cartridge. Do not touch the printhead.
7. Close the printer cover and lock the printer, if necessary.
8. Power on the printer.

CD800 Card Printer
16 527980-001C
Empty the Printer Reject Tray
Empty the reject tray regularly. Follow your site’s guidelines to dispose of the
cards removed from the reject tray.
Make sure that the reject tray is installed properly before locking the printer, if
necessary.

User Reference Guide
527980-001C 17
Clear a Printer Card Jam
1. Unlock the printer, if necessary, and open the printer cover.
2. Remove the print ribbon cartridge.
3. 
accessible from the rollers or exits into the output hopper.
4. Remove the card.
5. Replace the ribbon cartridge and close the printer cover.
6. Lock the printer, if necessary.

CD800 Card Printer
18 527980-001C
Repair a Broken Ribbon
1. Open the printer and remove the print ribbon cartridge.
2. Trim the ends of the broken ribbon evenly.
3. Align the ends of the broken ribbon and apply adhesive tape to secure
them.
4. 
wound around the spool two or three turns.
5. Reinstall the print ribbon cartridge in the printer.
6. Close the printer.
Tape

User Reference Guide
527980-001C 19
Close the Printer Doors
The printer cannot process cards while any access doors are open. Make sure
that all printer doors are closed and locked.
Note: Press down on the cover ridges to make sure that the swingarm latches
completely on both sides.

Cover
Swingarm

Printer Supplies
Access Door
Cover Ridges
Input Hopper Cover
(single hopper)
Swingarm
(single hopper)

CD800 Card Printer
20 527980-001C
Check the Printer Power Connections
Make sure that all power cables are securely connected.
Single-Hopper Power Connections
Multi-Hopper Power Connections