Entrust Sigma Series User manual

Cleaning Guide
Entrust Sigma Series
Card Printer

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Sigma Series
Contents
Cleaning Kit Contents .......................................................................... 3
Cleaning Schedule ............................................................................... 4
Roune Printer Cleaning.................................................................... 4
Addional Cleaning Tasks................................................................... 5
Before You Begin .................................................................................6
Use the Cleaning Card..........................................................................6
Single-Hopper Printer ........................................................................ 6
Mul-Hopper Printer ......................................................................... 7
Run the Cleaning Card ....................................................................... 8
Prepare the Printer for Use..................................................................9
Replace the Cleaning Roller ............................................................... 10
Clean the Printhead........................................................................... 12
Card Handling Informaon ................................................................ 15

Cleaning Guide
528293-001_B 3
Cleaning Kit Contents
The cleaning kit (part number 531624-001) contains the supplies
necessary to clean the printer and maintain print quality. The cleaning
kit contains the following items:
Cleaning Supply Part Number
Adhesive Cleaning Roller, 5 pack 569946-101
Cleaning Swabs, 5 pack 507377-001
Isopropanol Cleaning Cards, 10 pack 552141-002
Lapping Sck, 2 provided 530030-001
Card Inspecon Gloves, 12 pairs/pack 812335-001
Refer to the “Cleaning Schedule” on page 4 for a complete schedule of
when to use the cleaning kit items.
For complete informaon about how to use and maintain the printer, refer
to your printer’s User’s Guide.

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Sigma Series
Cleaning Schedule
Cleaning the Sigma series printer on a regular schedule helps to
maintain the printer and obtain the best print quality
Roune Printer Cleaning
The following table describes the recommended roune cleaning tasks for
the printer.
Schedule Acon Procedure
Each me you
change the
ribbon or every
500 cards
Clean the printer with
the cleaning card
• “Single-Hopper Printer”
on page 6
• “Mul-Hopper Printer”
on page 7
Replace the cleaning
roller
“Replace the Cleaning
Roller” on page 10
In addion to these roune cleaning tasks, you may need to perform
addional cleaning procedures if the print quality diminishes. Refer to
“Addional Cleaning Tasks” on page 5.

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528293-001_B 5
Addional Cleaning Tasks
The following table describes addional cleaning tasks you may need to
perform to maintain your printer and print quality. Do these procedures,
in addion to the roune cleaning, if you experience prinng issues.
Schedule Acon Procedure
If you see
parcles on
completed cards
Replace the cleaning
roller
“Replace the Cleaning Roller”
on page 10
If you see color
or white lines on
completed cards
Clean the printhead “Clean the Printhead” on
page 12
The type of card stock you use and the printer environment can
aect how oen you need to perform the cleaning procedures.
Refer to “Card Handling Informaon” on page 15 for
suggesons to help manage your card stock.

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Sigma Series
Use the Cleaning Card
Clean the printer with the isopropanol cleaning card each me you change
the ink ribbon, or more oen if necessary.
Single-Hopper Printer
1. Unlock the printer and input hopper locks, if present. Refer to “Before
You Begin” on page 6.
2. Open the printer cover and remove
the print ribbon cartridge or cassee.
Close the cover.
3. Open the input hopper cover and
remove any unprinted cards. Handle
the cards by the edges only, or wear
approved card inspecon gloves.
Before You Begin
• If your printer has locks, unlock the input hopper or printer access
door lock. If your printer does not have locks, disregard any
instrucons that ask you to unlock the printer.
• When you clean the printer using the cleaning card, remove the
ribbon cartridge, and the cleaning sleeve.

Cleaning Guide
528293-001_B 7
Cleaning Card
4. Load the cleaning card into the input
hopper.
5. Close and lock the input hopper.
6. Connue with “Run the Cleaning
Card” on page 8.
Mul-Hopper Printer
1. Unlock the printer and open the
printer cover. Refer to “Before You
Begin” on page 6.
2. Remove the print ribbon, close the
cover, and lock the printer.
3. Pull out the mul-hopper excepon
slide and insert the cleaning card.
4. Push in the excepon slide.
5. Connue with “Run the Cleaning
Card” on page 8.
Single-Hopper Printer (cont.)

1
2
3
4
5
6
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Sigma Series
Run the Cleaning Card
1. Use the LCD panel to run the isopropanol cleaning card.
When the cleaning cycle completes:
If the printer does not have locks: The isopropanol cleaning
card is ejected into the output hopper. Remove and discard
the cleaning card.
If the printer has locks: The isopropanol cleaning card is
placed in the printer reject tray (RT1). It can remain in the
reject tray unl the next me the tray is emped.
2. Connue with “Prepare the Printer for Use” on page 9.

Cleaning Guide
528293-001_B 9
Prepare the Printer for Use
Do the following aer the cleaning cycle completes.
1. Unlock the printer locks.
2. Replace the cards in the input hopper of a single-hopper printer and
close and lock the hopper.
3. Install a new cleaning roller on the ribbon cartridge. Refer to “Replace
the Cleaning Roller” on page 10.
4. Load the print ribbon into the printer.
5. Close the printer cover. Press down on the ridges on the front of the
cover to latch it completely.
6. Lock the printer.
7. Discard the used cleaning card and cleaning roller
Printer best pracces recommend that you clean the printer every
500 cards processed. If enabled, the message “Cleaning required”
displays on the printer LCD panel when the congured cleaning
count is reached. Clean the printer to connue prinng.
An administrator can change the congured cleaning count using
the Printer Dashboard.

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Sigma Series
Replace the Cleaning Roller
The cleaning roller removes dust and other parcles from cards before
they move into the printer. Replace the cleaning roller each me you
change the ink ribbon. Refer to the “Cleaning Schedule” on page 4
for addional informaon.
1. Open the printer cover and remove the print ribbon cartridge.
(refer to “Before You Begin” on page 6).
2. Remove the used cleaning roller from the ribbon cartridge. Discard
the used supply.
3. Load the cleaning roller on the ribbon cartridge.
4. Remove the protecve wrapper from the cleaning roller.
Protecve
Wrapper

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528293-001_B 11
Replace the Cleaning Roller (cont.)
5. Install the print ribbon cartridge in the printer.
6. Close the printer cover. Press down on the ridges on the front of
the cover to make sure that it latches completely.

Side handle Printhead
Edge
Printhead
Cover
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Clean the Printhead
The printhead does not require roune cleaning, however debris
can get stuck on the printhead edge and cause horizontal lines in the
printed image.
Use the following items to clean the printhead.
Cleaning Swab
Clean the edge of the printhead in the following situaons:
• There are unprinted lines on the nished card. This usually
indicates dirt or contaminants on the printhead.
• The printhead is touched accidentally. Oils from hands can aect
print quality and damage the printhead.
• A ribbon break caused part of the ribbon to sck to the printhead
or printhead cover.
• The printhead has been replaced.
Do the following to clean the edge of the printhead:
1. Power o the printer.
2. Unlock the printer and open the printer cover.
3. Open and remove a cleaning swab from its package.
4. Retract the printhead protecve cover using side handles. Hold in
the retracted posion while cleaning.
Lapping Sck (if Required)

Clean the Printhead (cont.)
Apply Pressure
Behind Swab
Edge of the
Printhead
Cleaning Guide
528293-001_B 13
5. Hold the swab vercally and scrub the printhead edge back and
forth from end to end while using your thumb to apply pressure.
Scrub back and forth quickly for at least 10 seconds.
6. Close the printer cover. Press down on the ridges on the front of
the cover to make sure that it latches completely on both sides.
7. Power on the printer.
8. Print a sample card to verify the quality of prinng.

Clean the Printhead (cont.)
Apply Pressure Behind
Lapping Sck
Edge of the
Printhead
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Sigma Series
If a horizontal line in the printed image is sll present, repeat the
process using a lapping sck in process step 5. Aer this, repeat
cleaning in process step 5 with a swab.
Hints & Tips:
• Avoid touching the printhead edge with your ngers.
Contaminaon due to skin oils eventually can damage the
printhead.
• Avoid touching the prinng edge of the printhead cartridge with
any sharp objects that can permanently damage the printhead.
• Use only the cleaning swab or lapping sck to clean the printhead.
Other materials can sck to the printhead and cause damage.
• Use a cleaning swab one me only. Discard it aer you clean the
printhead.
• The lapping sck can be reused by using a clean spot on the
lapping paper (pink).

Cleaning Guide
528293-001_B 15
Card Handling Information
Use the following informaon when purchasing and handling card stock:
• Purchase quality card stock. Excessive burrs, scratches, surface
defects, or contaminates on cards can result in print errors.
• Grease or oils, such as oils from your ngers, can reduce card quality.
To keep cards completely clean, do not touch the print surface of a
card.
• Handle blank card stock by the edges only, or wear the card inspecon
gloves included in the cleaning kit.
• Debris or parcles on blank card stock can reduce card quality and
damage the system. If you drop a card on the oor, clean it using a
lint-free cloth before using it in the system. Do not use solvents to
clean the card.
• Avoid contact with the following, as they can cause discoloraon or
fading of the cards:
Organic solvents, such as alcohol, lm cleaner, or diazo paper.
So vinyl chlorides, document cases, pass holders, or erasers.
Hand loons, hairdressing products, or cosmecs.
• Avoid storing the cards in locaons exposed to direct sunlight, or with
high temperature and high humidity.

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Minneapolis, Minnesota 55379
952.933.1223 • 952.933.7971 Fax
www.entrust.com
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© 2021. The design and informaon contained in these materials is protected
October 2021 528293-001 Rev B