Entrust Artista CR875 User manual

April 2021
527750-001, Rev. G
User’s Guide
Entrust Artista® CR825 Instant Inssuance System
Entrust Artista® CR875 Instant Inssuance System

ii
Notice
Please do not attempt to operate or repair this equipment without adequate
training. Any use, operation or repair you perform that is not in accordance
with the information contained in this documentation is at your own risk.
Trademark Acknowledgments
Entrust, Sigma and the hexagon design are trademarks, registered trademarks
and/or service marks of the Entrust Corporation in the United States and other
countries.
Datacard is a registered trademark and service mark of Entrust Corporation in
the United States and other countries.
MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.
Proprietary Notice
The design and information contained in these materials are protected by US
and international copyright laws.
All drawings and information herein are the property of Entrust Corporation. All
unauthorized use and reproduction is prohibited.
Entrust Corporation
1187 Park Place
Minneapolis, MN 55379
Phone: [phone]
Fax: [phone]
www.entrust.com
© 2016-2021 Entrust Corporation. All rights reserved.

iii
Safety
The following basic safety tips are given to ensure safe installation, operation and maintenance of
equipment.
• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.
• Place the equipment on a stable surface (table) and ensure floors in the work area are dry and
non-slip.
• Know the location of equipment branch circuit interrupters or circuit breakers and how to turn
them on and off in case of emergency.
• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.
• Know local procedures for first aid and emergency assistance at the customer facility.
• Use adequate lighting at the equipment location.
• Maintain the recommended temperature and humidity range in the equipment area.
Safe Human Interface
• Use proper lifting techniques when moving or installing the equipment.
• Use standard electrostatic discharge (ESD) precautions when working on or near electrical
circuits.
• Do not defeat or disconnect safety interlocks on covers.
Liability
The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.
California Prop
Warning: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
For more information on this warning, refer to:
www.datacard.com/califpropwarning.
Warning: To avoid a possible electric shock, always unplug the system before servicing.

iv

v
Revision Log
Revision Date Description of Changes
01 May 2016 Beta release of this document.
A November
2016
First release of this document.
B August 2017 Added new cleaning procedures and multi-hopper
support.
C September
2017
Updated multi-hopper information.
D July 2018 Added modular single hopper support and general
updates.
E March 2019 Updated the printer cleaning instructions.
F July 2020 Updated the printer cleaning information. Replaced the
Compliance statement with Safety information.
G April 2021 Updated the cofiguration label location and branding.

vi

vii
Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the CR825 and CE875 Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Front and Right Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multi-Hopper Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Left Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Back of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printer Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Multi-Hopper Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3: Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tasks and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Secure Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Card Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Use the LCD Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Retrieve the Printer’s Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Print a Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Select a Card Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Select a Color Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Load and Replace Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Use the Exception Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Use the Multi-Hopper Exception Slide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replace the Ink Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replace the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replace the Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

viii
Chapter 4: Print Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Print Cards from Instant Financial Issuance (Formerly CardWizard) Software . . . . . . . . . . . . 40
Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Use the Isopropanol Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Run the Isopropanol Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Use the Adhesive Cleaning Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Run the Adhesive Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Prepare the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Clean the Printhead Cam Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Empty the Printer Reject Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Locate a Problem with Basic Printer Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Card Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Tools for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Something did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Print quality concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Magnetic Stripe Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Embosser Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Indent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Topping Foil Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Advanced Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Printer Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Clear a Card Jam in the K1 Horizontal Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Clear a Card Jam in the K2 Vertical Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Clear a Card Jam in the Flipper Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Repair a Broken Ink Ribbon or Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

ix
Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Embosser Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Close and lock doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
100: Request not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
104: Critical problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
105: Magstripe data error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
108: Magstripe read no data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
116: Magstripe not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
150: Print while unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
151: Failed to lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
153: Insert same card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
166: C2 supply out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
167: C2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
168: C2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
170: Insert new card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
171: Insert same card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
173: Improper shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
175: C2 supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
222: Firmware version mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
228: C1 printhead error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
229: C2 heat sensor error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
230: C2 heater error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
231: C2 heated roller motion error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
232: Retransfer debow error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
233: Smart card contact fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
234: K1 transport card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
235: K2 transport card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

x
237: C1 supply out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
238: C1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
239: C1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
241: C1 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
242: RT1 reject tray full. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
243: Card lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
245: Configuration error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
275: Multi-hopper error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
276: Multi-hopper card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
277: Multi-hopper pick error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
278: Insert cleaning card in H2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Embosser Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
125: Emboss critical error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
126: Emboss format error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
127: Emboss transport error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
128: Embosser card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
129: Embosser topper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
130: Embosser card entry jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
131: Embosser card exit jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
132: Embosser card stack full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
133: Embosser card reject full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
135: Indent ribbon supplies out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
136: Indent ribbon break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
137: Embosser wheel error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
138: Embosser indent error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
139: Lost card, open emboss cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
140: Embosser not available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
141: Close emboss cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
142: Emboss cover error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
143: Topping foil problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
144: Topping foil out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
145: Topping foil type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
146: Topping foil support err . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
147: Topping foil no tag found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Driver-Only Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
518: Unable to print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

xi
Appendix A: CE875 Instant Issuance System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
About the Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Outside the Embosser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Embosser Top, Front, and Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Embosser Back and Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Inside the Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Embosser Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Load Embosser Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Load the Indent Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Load the Topping Foil Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Empty the Embosser Reject Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Clear an Embosser Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Repair Broken Indent Ribbon or Topping Foil. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

xii

1
CR825 and CE875 Instant Issuance System User’s Guide 1
Chapter 1: Introduction
About This Manual
This manual provides user information for the Entrust Artista CR825™ and CE875™ Instant
Issuance Systems. The manual includes:
 An overview of printer components and options, and a description of the system label.
 How to use the printer, including how to power the printer on and off, how to use the front
panel and LCD menus, how to print a test card, how to load and replace supplies, and the
basics of card processing.
 How to perform routine maintenance and troubleshooting tasks.
An additional Installation and Administrator’s Guide is available for use by administrators or other
professionals responsible for setting up the printer. Refer to the Owner’s Library CD.
Intended Audience
The manual is intended for the printer operator who is responsible for printing cards, loading and
replacing supplies, maintaining the printer, and troubleshooting error conditions.
Technical Support
Use the following to contact Entrust Technical Support.
US Phone Number 1-800-328-3996
North America Email: north.america.cust.[email protected]
Latin America and Caribbean Email: [e-mail]
Europe, Middle East, and
Africa
Email: emea.customer.[email protected]
Asia Pacific Email: [e-mail]

2 Introduction

2
CR825 and CE875 Instant Issuance System User’s Guide 3
Chapter 2: About the Printer
This chapter describes how to identify and access the components of the
CR825 and CE875 Instant Issuance Systems.
About the CR825 and CE875 Systems
The CR825 and CE875 instant issuance systems use retransfer technology to produce high-quality,
over-the-edge printing on a variety of PVC and non-PVC card materials. The retransfer process
provides a reliable print quality on card surfaces that have minor variations, such as those due to
smart chips or RFID antennas embedded in the card.
The retransfer printing process uses two types of supply: a color pigment ink ribbon and a
retransfer film. Heat from a thermal printhead causes the ink pigment to release from the ribbon
and adhere to the retransfer material. The film is then bonded to the card using a heat and
pressure process that also applies the film to the edges of the card. The printer also has the ability
to apply two layers of the retransfer film on the front side or on both sides of a card, for added
durability.
The printer supports several types of color ink ribbon. The ribbon typically contains the following
panels: cyan, magenta, yellow, black, and primer (CMYKP). Ink ribbons also may include an
inhibitor panel that prevents any ink or retransfer material from being applied to areas of the card
that have a magnetic stripe or signature panel.
Refer to the printer’s Installation and Administrator’s Guide for information about how to use the
ink ribbons in your card design, and a list of the ribbons available for the printer.
The printer prints at a resolution of 600 x 600 dpi. It can print on one side or both sides of the
card. It also can encode data on a magnetic stripe or a smart card chip. Magnetic stripe and single-
wire smart card capabilities are standard.
A 125-card input and 25-card output hopper are standard. An optional 125-card output hopper is
available and can be installed without tools on single-hopper CR825 systems. An optional multi-
hopper with six input hoppers, each with a 125-card capacity, also is available. In addition, an
optional upgrade kit allows you to install a Wi-Fi Dongle in the printer.
The CE875 system includes an embosser that creates the raised lettering and numbering found on
financial cards (refer to Appendix A: "CE875 Instant Issuance System” for complete information).
Refer to “Printer Configuration Label” on page 12 for more information about identifying the
factory-installed options in the printer.

4 About the Printer
The Front and Right Side of the Printer
Use the following sections to become familiar with the printer.
Single-Hopper Printer
Input Hopper The input hopper holds cards for printing. The hopper holds
up to 125 cards (0.030 in. or 0.762 mm thickness).
Note: the input hopper can be removed from the printer for
secure storage.
Output Hopper The output hopper holds up to 25 completed cards.
Front Panel The front panel allows you to work with the printer. It includes
the POWER button, the USER button, status lights, and the LCD
panel with navigation keys. Refer to “Use the Front Panel” on
page 19 for a description of the front panel items.
Input Hopper Lock The input hopper lock secures the input hopper. The lock can
be opened using a key or a command from your card
personalization software.
Sending a command to open the lock opens all locks on the
printer and on any attached component.
Input
Hopper
Output
Hopper
Front
Panel
Printer Access
Door
Access Door
Handle
Input Hopper
Lock
Access Door
Lock

CR825 and CE875 Instant Issuance System User’s Guide 5
Multi-Hopper Printer
Printer Access Door The access door provides access to the printer supplies and to
the rear access door release. Open the door to replace
supplies or clear a card jam. A slot inside the door holds the
printer User Reference Guide, which contains instructions for
performing routine printer tasks.
Access Door Handle The handle allows you to open the printer access door.
Access Door Lock The lock secures the printer access door. Unlock the door to
access the inside of the printer. The lock can be opened using
the key or through a command issued by an application.
Sending a command to open the lock opens all locks on the
printer and on any attached component.
Input Hoppers 1 – 6 Each hopper cartridge in the multi-hopper holds up to 125
cards (0.030 in. or 0.762 mm thickness).
Output Hopper The output hopper holds up to 25 completed cards.
Multi-Hopper
Lock
Input Hoppers 1–6
Output
Hopper
Cartridge Release
Buttons
Lock Bar Release
Button (B1)
Hopper Lock
Bars
Exception Slide

6 About the Printer
Multi-Hopper Lock The multi-hopper lock secures all six input hoppers. The lock
can be opened using a key or a command from your card
personalization software.
Sending a command to open the lock opens all locks on the
printer and on any attached component.
Lock Bar Release
Button (B1)
The release button (B1) releases the lock bars in front of the
input hopper cartridges. Slide the button to the left to release
the bars. You must have unlocked the multi-hopper using the
key or a software command before the lock bars can be
released.
Hopper Lock Bars The lock bars rotate to the left to allow access to the hopper
cartridge doors, so that you can load cards into the cartridges.
Cartridge Release Buttons The cartridge release buttons allow you to remove the
cartridge from the multi-hopper unit. Push in the buttons,
squeeze the cartridge, and pull it out from the multi-hopper.
Notes:
 You do not need to remove a hopper cartridge to load
cards.
 Hopper cartridges can be removed for secure storage.
Exception Slide The exception slide allows you to insert a single card into the
printer without unlocking the multi-hopper or opening a
hopper cartridge. Refer to “Use the Multi-Hopper Exception
Slide” on page 31.

CR825 and CE875 Instant Issuance System User’s Guide 7
Multi-Hopper Cartridge
The multi-hopper cartridges can be pulled out from the multi-hopper unit. You can remove the
cartridges with the cards inside and store them securely, if necessary.
Cartridge Door
Release Button
The door release button allows you to open the cartridge door.
Press down on the release button.
Cartridge Door The cartridge door swings down to provide access to the cartridge
to load cards.
Card Weight The card weight maintains a downward pressure on the loaded
cards so that they enter the printer properly. Lift the card weight to
the top of the cartridge and gently pull it forward until it locks in
position. A diagram inside the cartridge shows how to position the
card weight and load cards.
Note: Do not place the cards on top of the card weight.
Label Retainer The label retainer allows you to insert a paper label inside the
cartridge door. Use a label to identify the cartridge number or the
type of cards loaded in each cartridge. Use a flathead screwdriver to
open the label retainer door.
Cartridge Door
Release Button
Cartridge
Door
Label
Retainer
Card Weight

8 About the Printer
The Left Side of the Printer
Power Connection The power connection provides a plug-in connector for the
printer power supply.
Cable Lock Receptacle The receptacle allows you to insert the security plate before
attaching the optional cable lock.
Smart Card/Bar Code Reader
USB Connection
The connection allows you to connect a loosely coupled
smart card reader and bar code reader (used by some
printers) to the computer.
Data Port The data port allows you to connect the printer to another
component, such as the embosser.
Network Connection The network connection allows you to connect the printer
to an Ethernet network.
USB Connection The USB connection allows you to connect the printer
directly to a computer.
Wi-Fi Mounting Cover The mounting cover in Wi-Fi ready system enclosures allows
you to install the optional Wi-Fi Dongle in the printer. Refer
to the Wi-Fi Upgrade Installation Instructions for complete
information.
Data Port
Network
Connection
USB
Connection
Power
Connection
Smart Card/Bar Code
Reader USB Connection
Cable Lock
Receptacle
Wi-Fi Mounting
Cover