Entrust EM1 Product information sheet

User Reference Guide
EM1 and EM2
Direct to Card Card Printers
October 2020
528167-001, Rev A

2 EM Direct to Card Printer
EM Direct to Card Printer
Contents
The EM Direct to Card Printer ......................................................................... 3
Front Panel .................................................................................................... 3
Load Cards in the Hopper ............................................................................... 4
Use the Excepon Slot.................................................................................... 4
Load the Print Ribbon Cartridge...................................................................... 5
Install the Prelled Ribbon Cassee................................................................ 6
Empty the Reject Tray..................................................................................... 7
Print Test Card with IP Address ....................................................................... 7
Clear a Card Jam............................................................................................. 8
Repair a Broken Print Ribbon.......................................................................... 9
Check the Printer Power Connecons........................................................... 10
Check the Printer Data Connecon ............................................................... 11
USB.............................................................................................................. 11
Network....................................................................................................... 11
Common Driver Messages ............................................................................ 12
Clean the Printer .......................................................................................... 13
Run the Cleaning Card .................................................................................. 14
Clean the Printhead...................................................................................... 15

User Reference Guide 3
User Reference Guide
The EM Direct to Card Printer
H = Reject Tray
I = Printhead
J = Manual Advance Knob
K = Ribbon Cartridge or Cassee
A = Printer Cover
B = Cover Latch Handle
C = Cover Ridges
D = Input Hopper
E = Excepon Slot
F = Front Panel
G = Output Hopper
B
C
D
E
F
G
A
H
I
J
K
Front Panel
User Buon
Power Buon

4 EM Direct to Card Printer
EM Direct to Card Printer
Load Cards in the Hopper
Use the Exception Slot

User Reference Guide 5
User Reference Guide
Load the Print Ribbon Cartridge
1. Open the printer cover and remove the print ribbon cartridge.
2. Remove the used ribbon spools and cleaning roller and discard
them.
3. Load the print ribbon.
4. Turn the take-up spool counterclockwise.
5. Load the cleaning roller.
6. Remove the protecve wrapper from the cleaning roller.
7. Replace the ribbon cartridge and close the printer.
1
2
3
6
5
4

6 EM Direct to Card Printer
EM Direct to Card Printer
Install the Prelled Ribbon Cassette
1. Open the printer cover and remove the used print ribbon cassee.
Discard the cassee.
2. Remove the print ribbon cassee from its package.
The cassee is shipped in a closed posion.
3. Extend the cassee to its fully open posion.
Pull out the front of the cassee unl it clicks.
4. Remove the protecve wrapper from the cleaning roller.
5. Install the cassee in the printer and close the printer cover.
1
2
3
4

User Reference Guide 7
User Reference Guide
Empty the Reject Tray
1
2
Print Test Card with IP Address
Hold User Buon
2 Seconds

8 EM Direct to Card Printer
EM Direct to Card Printer
1
2
3
Clear a Card Jam

User Reference Guide 9
User Reference Guide
Repair a Broken Print Ribbon
Tape
1
2

10 EM Direct to Card Printer
EM Direct to Card Printer
Check the Printer Power Connections

User Reference Guide 11
User Reference Guide
Check the Printer Data Connection
USB
Network

12 EM Direct to Card Printer
EM Direct to Card Printer
Common Driver Messages
Error Message Refer to:
110: Print ribbon
out or missing
“Load the Print Ribbon Cartridge” on page 5
“Install the Prelled Ribbon Cassee” on page 6
112: Card hopper
empty
“Load Cards in a Single-Hopper Printer” on page 4
“Use the Excepon Slot” on page 4
118: Print ribbon
type problem
119: Print ribbon
not supported
121: Print ribbon
not idened
“Load the Print Ribbon Cartridge” on page 5
“Install the Prelled Ribbon Cassee” on page 6
172: Insert cleaning
card
“Clean the Printer” on page 13
294: Cleaning
required
“Clean the Printer” on page 14

User Reference Guide 13
User Reference Guide
Clean the Printer
If the printer has locks, unlock the printer and input hopper.
1. Open the printer cover and remove the print ribbon cartridge or
cassee. Close the cover.
2. Open the input hopper cover and remove any unprinted cards.
3. Insert the cleaning card in the input hopper.
4. Close the input hopper.
5. Connue with “Run the Cleaning Card” on page 14.

14 EM Direct to Card Printer
EM Direct to Card Printer
Run the Cleaning Card
Access Printer Dashboard and click Cleaning Card. Refer to the Printer’s
Installaon and Administrators Guide on accessing Printer Dashboard.
1
Remove the cleaning card from the output hopper and discard it.
Replace the print ribbon cartridge or the cassee in the printer, and the
cards in the input hopper.
2

User Reference Guide 15
User Reference Guide
Clean the Printhead
Clean the printhead in the following situaons:
• There are unprinted lines on the nished card. This usually indicates
dirt or contaminants on the printhead.
• The printhead is touched accidentally. Oils from hands can aect
print quality and damage the printhead.
• A ribbon break caused part of the ribbon to sck to the printhead or
printhead cover.
• The printhead has been replaced.
1. Power o the printer.
2. Unlock the printer and open the printer cover.
3. Open and remove a cleaning swab from its package.
4. Li the printhead protecve cover. Use the sides of the cover to
rotate it away from the printhead.
5. Use gentle pressure to move the cleaning swab back and forth along
the full length of the printhead edge unl it is completely clean.
6. Close the printer cover.
7. Power on the printer.
8. Print a sample card to verify the quality of prinng.

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www.entrust.com
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