Entrust Sigma DS4 Product information sheet

User Reference Guide
Sigma DS4 and DS4-ES1
Instant Issuance System
November 2020
528165-001, Rev A

2 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Contents
The Sigma DS Direct to Card Printer................................................................ 3
Front Panel .................................................................................................... 3
Sigma DS Printer with Oponal Mul-Hopper ................................................ 4
Load Cards in a Single-Hopper Printer............................................................. 5
Use the Excepon Slot.................................................................................... 5
Load Cards in a Mul-Hopper Printer.............................................................. 6
Use the Mul-Hopper Excepon Slide ............................................................ 7
Load the Print Ribbon Cartridge...................................................................... 8
Install the Prelled Ribbon Cassee................................................................ 9
Empty the Reject Tray................................................................................... 10
Clear a Card Jam........................................................................................... 11
Single-Hopper Printer.................................................................................. 11
Mul-Hopper Printer................................................................................... 11
Repair a Broken Print Ribbon........................................................................ 12
Check the Printer Power Connecons........................................................... 13
Check the Printer Data Connecon ............................................................... 14
USB.............................................................................................................. 14
Network....................................................................................................... 14
Common LCD Messages................................................................................ 15
Clean the Printer .......................................................................................... 16
Single Hopper Printer.................................................................................. 16
Mul-Hopper Printer................................................................................... 17
Run the Cleaning Card .................................................................................. 18
Clean the Printhead...................................................................................... 19
Set a Stac IP Address .................................................................................. 20

User Reference Guide 3
User Reference Guide
The Sigma DS Direct to Card Printer
I = Input Hopper Lock
J = Printer Lock
K = Reject Tray
L = Printhead
M = Manual Advance Knob
N = Ribbon Cartridge or Cassee
A = Printer Cover
B = Cover Latch Handle
C = Cover Ridges
D = Input Hopper
E = Excepon Slot
F = Front Panel
G = Output Hopper
H = LED Light Bar
B
H
C
D
E
F
G
A
I J
K
L
M
N
Front Panel
User Buon
Power Buon
LCD Panel
Enter
Down Arrow
Up Arrow
Printer Locks are present only on some Sigma DS3 printers.
Hopperless printers require mul-hopper installaon.

4 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS Printer with Optional Multi-Hopper
A
B
C
F
E
G
DI
H
J
A = Output Hopper
B = Hopper Lock Bars
C = Input Hoppers 1–6
D = Mul-Hopper Lock
E = Lock Bar Release Buon (B1)
F = Cartridge Release Buons
G = Excepon Slide
H = Card Weight
I = Cartridge Door
J = Cartridge Door Release Buon

User Reference Guide 5
User Reference Guide
Load Cards in a Single-Hopper Printer
Use the Exception Slot

6 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Load Cards in a Multi-Hopper Printer
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2
3
6
4
5
1. Unlock the mul-hopper lock
2. Slide the lock bar release buon (B1) to the le.
3. Rotate a lock bar to the le.
4. Open the cartridge door
5. Li the card weight and pull it forward unl it locks in posion.
6. Load cards into the cartridge.
7. Close the cartridge door.
8. Repeat for each cartridge.
9. Return all locks to the locked posion.

User Reference Guide 7
User Reference Guide
Use the Multi-Hopper Exception Slide
1. Pull out the mul-hopper excepon slide.
2. Insert the card.
2
1
3. Push in the excepon slide.

8 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Load the Print Ribbon Cartridge
1. Open the printer cover and remove the print ribbon cartridge.
2. Remove the used ribbon spools and cleaning roller and discard
them.
3. Load the print ribbon.
4. Turn the take-up spool counterclockwise.
5. Load the cleaning roller.
6. Remove the protecve wrapper from the cleaning roller.
7. Replace the ribbon cartridge and close the printer.
1
2
3
6
5
4

User Reference Guide 9
User Reference Guide
Install the Prelled Ribbon Cassette
1. Open the printer cover and remove the used print ribbon cassee.
Discard the cassee.
2. Remove the print ribbon cassee from its package.
The cassee is shipped in a closed posion.
3. Extend the cassee to its fully open posion.
Pull out the front of the cassee unl it clicks.
4. Remove the protecve wrapper from the cleaning roller.
5. Install the cassee in the printer and close the printer cover.
1
2
3
4

10 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Empty the Reject Tray
1
2
3

User Reference Guide 11
User Reference Guide
Clear a Card Jam
Single-Hopper Printer
1
2
3
Mul-Hopper Printer
1
2
3

12 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Repair a Broken Print Ribbon
Tape
1
2

User Reference Guide 13
User Reference Guide
Check the Printer Power Connections

14 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Check the Printer Data Connection
USB
Network

User Reference Guide 15
User Reference Guide
Common LCD Messages
Error Message Refer to:
110: Print ribbon
out or missing
“Load the Print Ribbon Cartridge” on page 8
“Install the Prelled Ribbon Cassee” on page 9
112: Card hopper
empty
“Load Cards in a Single-Hopper Printer” on page 5
“Use the Excepon Slot” on page 5
“Load Cards in a Mul-Hopper Printer” on page 6
“Use the Mul-Hopper Excepon Slide” on page 7
118: Print ribbon
type problem
119: Print ribbon
not supported
121: Print ribbon
not idened
“Load the Print Ribbon Cartridge” on page 8
“Install the Prelled Ribbon Cassee” on page 9
172: Insert cleaning
card
“Clean the Printer” on page 16
276: Mul-hopper
card jam
“Clear a Card Jam” on page 11
277: Mul-hopper
pick error
“Load Cards in a Mul-Hopper Printer” on page 6
294: Cleaning
required
“Clean the Printer” on page 17

16 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Clean the Printer
Single Hopper Printer
If the printer has locks, unlock the printer and input hopper.
1. Open the printer cover and remove the print ribbon cartridge or
cassee. Close the cover.
2. Open the input hopper cover and remove any unprinted cards.
3. Insert the cleaning card in the input hopper.
4. Close the input hopper.
5. Connue with “Run the Cleaning Card” on page 18.

User Reference Guide 17
User Reference Guide
Mul-Hopper Printer
1. Unlock the printer and open the printer cover.
2. Remove the print ribbon, close the cover, and lock the printer.
3. Pull out the mul-hopper excepon slide and insert the cleaning
card.
4. Push in the excepon slide.
5. Connue with “Run the Cleaning Card” on page 18.

18 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
Run the Cleaning Card
Use the LCD menu system to start the cleaning cycle.
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2
3
4
5
6
Printers without locks: Remove the cleaning card from the output hop-
per and discard it.
Printers with locks: The cleaning card can remain in the printer reject
tray unl the tray is emped.
Replace the print ribbon cartridge or the cassee in the printer, and the
cards in the input hopper.

User Reference Guide 19
User Reference Guide
Clean the Printhead
Clean the printhead in the following situaons:
• There are unprinted lines on the nished card. This usually indicates
dirt or contaminants on the printhead.
• The printhead is touched accidentally. Oils from hands can aect
print quality and damage the printhead.
• A ribbon break caused part of the ribbon to sck to the printhead or
printhead cover.
• The printhead has been replaced.
1. Power o the printer.
2. Unlock the printer and open the printer cover.
3. Open and remove a cleaning swab from its package.
4. Li the printhead protecve cover. Use the sides of the cover to
rotate it away from the printhead.
5. Use gentle pressure to move the cleaning swab back and forth along
the full length of the printhead edge unl it is completely clean.
6. Close the printer cover.
7. Power on the printer.
8. Print a sample card to verify the quality of prinng.

20 Sigma DS4 and DS4-ES1 Instant Issuance System
Sigma DS4 and DS4-ES1 Instant Issuance System
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2
7
3
8
4
5
6
Set a Static IP Address
The DS4 printer requires a stac IP address.