EpiSensor ZPC-10 User manual

User Guide
Wireless Pulse Counter
Applies to: ZPC-10, ZPC-12, ZPC-20, ZPC-22
EPI-058-00
© EpiSensor

Table of Contents
Safety Information 4
Electrical Installation 4
Intended Use 6
Related Documents 6
Introduction 6
Pulse Output Installation 7
Configuring the Jumpers 7
Pulse Types 8
Dry Pulse 9
Open Collector Pulse 9
Active Pulse 9
Pulse Rate 10
Pulse Width 10
User Interface 10
Status LED 11
Alt LED 11
Mode Button 12
Install Mode 12
Electrical Installation 13
Mechanical 13
Enclosure & Label Material 13
Mounting Instructions 13
Opening the Enclosure 14
Tamper Evident Seals 14
Compliance 15
Battery Life 16
Page 2of 21

Wireless Communications 16
Sensors 17
Ordering Information 18
Troubleshooting & Support 18
Warranty 19
Glossary 19
Page 3of 21

Safety Information
Please read these instructions carefully before trying to install, operate, service or maintain the ZPC. The
following special notes may appear throughout the user guide (or on the equipment labels) to warn of potential
hazards or to call attention information that clarifies or simplifies a procedure for users.
Symbol
Description
The addition of either symbol to a “Danger” or “Warning” safety label indicates that an
electrical hazard exists which will result in personal injury if the instructions are not
followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
Electrical Installation
Electrical equipment should be installed, operated, serviced and maintained only by qualified personnel. No
responsibility is assumed by EpiSensor for any consequences arising out of the use of this material.
A qualified person is one who has skills and knowledge related to the construction, installation, and operation of
electrical equipment and has received safety training to recognize and avoid the hazards involved.
Installation, wiring, testing and service must be performed in accordance with all local and national electrical
codes.
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
➔NEVER work alone.
➔Use appropriate personal protective equipment (PPE) and follow safe electrical work practices.
➔Only qualified electrical workers should install this equipment. Such work should be performed only
after reading the entire set of installation instructions.
➔If the equipment is not used in a manner specified by EpiSensor, the protection provided by the
equipment may be impaired.
Page 4of 21

➔Before performing visual inspections, tests, or maintenance on this equipment, disconnect all sources
of electric power. Assume that all circuits are live until they have been completely de-energized,
tested, and tagged. Pay particular attention to the design of the power system. Consider all sources of
power, including the possibility of backfeeding.
➔Turn off all power supplying the ZPC and the area in which it is installed before working on it.
➔Always use a properly rated voltage sensing device to confirm that all power is off.
➔Before closing all covers and doors, inspect the work area for tools and objects that may have been
left inside the equipment or panel.
➔When removing or installing metering or other equipment, do not allow it to extend into an energised
bus.
➔The successful operation of this equipment depends upon proper handling,
➔Neglecting fundamental installation requirements may lead to personal injury as well as damage to
electrical equipment or other property.
➔Before performing Dielectric (Hi-Pot) or Megger testing on any equipment in which the energy meter
is installed, disconnect all input and output wires to the ZPC.
➔High voltage testing may damage electronic components contained in the ZPC.
➔Failure to follow these instructions will result in death or serious injury.
Installation & Safety Notes
➔EpiSensor equipment should be installed, operated, serviced and maintained only by qualified
personnel. EpiSensor does not assume any responsibility for any consequences arising out of the use
of this equipment.
➔Fuse for neutral terminal is required if the source neutral connection is not grounded.
➔Clearly label the device’s disconnect circuit mechanism and install it within easy reach of the operator.
➔The fuses / circuit breakers must be rated for the installation voltage and sized for the available fault
current.
Page 5of 21

Intended Use
Do not use this device for critical control or protection applications where human or equipment safety relies on
the operation of the control circuit. Failure to follow these instructions can result in death, serious injury, or
equipment damage.
Related Documents
Related installation and configuration documents are listed in the following table:
Document
Reference No.
EpiSensor ZPC Datasheet
EPI-072-00
Install Sheet for ZPC-1X
EPI-073-00
Install Sheet for ZPC-2X
EPI-074-00
Gateway API User Guide
ESE-009-08
Introduction
EpiSensor’s ZPC Pulse Counter is intended to interface with sensor products which produce either a dry contact
(relay), open collector, or an active voltage pulse output. The ZPC reports the data through the wireless sensor
network to the Gateway.
The ZPC Pulse Counter interfaces with existing meters that provide a pulsed output (gas or water flow, power
consumption, etc.). The ZPC reports data in terms of the ‘number of pulses counted’ and users of 3rd party
software systems can interpret these values and convert to the appropriate Units of Measure for the sensor. The
ZPC-10/12 product variants are battery powered, and the ZPC-20/22 are mains powered versions. The available
product variants are as follows:
SKU
Description
ZPC-10
Single Channel, Battery Powered Pulse Counter
ZPC-12
Dual Channel, Battery Powered Pulse Counter
ZPC-20
Single Channel Mains Powered Pulse Counter
ZPC-22
Dual Channel Mains Powered Pulse Counter
Page 6of 21

Pulse Output Installation
The pulse wires should be fed through the enclosure’s M10 waterproof glands and connected to the terminal
block, taking note of the positive and negative terminals. There will be 2 terminals used per channel, so the
dual-channel pulse counter would use 4 terminals. The pulse input wires are connected to IN1 for single channel
models, and IN1 and IN2 for dual-channel models.
Diagram of a pulse output connected to Input 1 of the single-channel ZPC-10
Note: the single-channel pulse counter may use the same hardware as the dual channel version and so would
also have a 4-pin terminal block. However, only the first channel (IN1) will be enabled on the ZPC-10/12 variants.
Dry pulses are not polarity sensitive, but Open Collector and Active pulses are polarity sensitive. Take note of the
positive and negative terminals for both inputs.
Configuring the Jumpers
To the right of the terminal block there is a selector grid that is used to configure the ZPC for different types of
pulse inputs. There are two rows of jumpers in the grid, the top row for IN1 and the bottom for IN2. The columns
of the grid are used to configure the pulse type. For Battery Powered Pulse Counters the selector options are:
●T for Temperature Sensors (Not used on the ZPC product range)
●AP for Active Pulse Inputs
●DP for Dry Pulse Inputs, or Open Collector Inputs
The image below shows a single-channel battery powered pulse counter (ZPC-10) configured for a Dry Pulse
Input. Note that because this is a single channel device, the location of the jumper for Input 2 is not important.
Page 7of 21

Diagram showing a ZPC-10 with Input 1 configured for a dry pulse (DP)
For Mains Powered Pulse Counters the selector options are:
●AP for Active Pulse Inputs
●DP for Dry Pulse Inputs, or Open Collector Inputs
●0-10 for 0-10 Volt Sensors (not used on the ZPC product range)
●4-20 for 4-20 Milliamp Sensors (not used on the ZPC product range)
The image below shows a dual channel mains powered pulse counter where IN1 is configured for a Dry Pulse
and IN2 is configured for an Active Pulse:
Diagram showing ZPC-22 with IN1 configured for an Active Pulse, and IN2 configured for a Dry Pulse
Pulse Types
This section describes the operation of the 3 different pulse types.
Page 8of 21

Dry Pulse
A dry pulse can be thought of as a simple switch. Window alarm contacts or reed switches would be examples of
such a connection. In this configuration, a small voltage is applied to the + terminal of the IN connector. A pulse
is detected when this signal is connected to the negative (–) terminal of the IN connector.
The selector grid for Dry Pulse should be on the “DP” setting.
Open Collector Pulse
An Open Collector pulse is generally used by electronic meters. The diagram below is an example of such a Pulse.
Schematic diagram of an open collector pulse output
When the Integrated Circuit (IC) Output is pulsed, the signal on the “Open Collector” gets connected to the IC’s
Ground. This system is polarity sensitive. The Open Collector connection must be connected to the positive (+)
terminal of the IN connector and IC Ground must be connected to the negative (–) terminal of the IN connector.
As the Open Collector is simply an electronic switch, the selector grid for the Open Collector Pulse should be on
the “DP” setting.
Active Pulse
An active pulse occurs when the system generating the pulse applies a positive DC voltage for a short period of
time. This system is polarity sensitive. The Pulse Generator and ZPC units share a common Ground on the
negative (–) terminal of the IN connector. The positive DC voltage representing the pulse must be connected to
the positive (+) terminal of the IN connector.
Note: The Active Pulse Voltage on the ZPC-20/22 should not exceed 40 Volts!
The jumper should be in the “AP” position on the selector grid for monitoring Active Pulse outputs.
Page 9of 21

Pulse Rate
Depending on the version of ZPC you have, the maximum pulse rate that the ZPC can handle will vary. For mains
powered versions (ZPC-20, ZPC-22) the maximum pulse rate is 40 pulses per second, or 40Hz. For battery
powered versions, the limit is 4Hz.
Pulse Width
The pulse width is the length of time the pulse needs to remain in a changed state to ensure the pulse is
registered on the ZPC.
The minimum pulse width is 10 milliseconds, but this should be configured to a higher value where possible in
the meter or other device that’s generating the pulse. There is no maximum pulse width.
For battery powered pulse counters, the “active state” (closed for dry contacts, or logic high for an active pulse)
should be kept as short as possible. The ZPC will consume battery power while the pulse is in the active state.
Sensors & Settings
Node level settings, sensor level settings and a list of sensors (data feeds) available on the ZPC are listed below.
Data reporting can be enabled or disabled as required for each of the sensors listed.
Node Level Settings
The following table lists the settings available at the node level on the ZPC.
Property ID
Setting
Description
Unit
Resolution
Reporting
Default
Read/Write
7012
Radio Power
The power the unit will set for RF
communications. These must be
valid values from the Radio
Manufacturers settings or the radio
will use the next lower valid setting.
If a Power Amp is used, this power
level is amplified further. Care must
be taken not to exceed the regional
variances for max radio power. Both
the Radio Power, and Amplifier
Power must be taken into
consideration when setting this
power level.
dBm
1
8
Read Only
for non
“engineer”
logins.
Read/Wrive
for
“engineer”
Page 10 of 21

Sensors
These data feeds show the number of pulses counted by the ZPC, wireless performance and battery health:
Sensor ID
Data Feed
Description
Unit
Resolution
Reporting
Default
Read/Write
450
Pulse Count
The total Pulse Count on Channel 1
of the Pulse Input
pulses
1
Off
-
Read/Write
462
Interval Pulse
Count
The total number of Pulses on
channel 1 during the previous
reporting interval
pulses
1
On
15
Read Only
463
Pulse Count 2
The total Pulse Count on Channel 2
of the Pulse Input
pulses
1
Off
-
Read/Write
464
Interval Pulse
Count 2
The total number of Pulses on
channel 2 during the previous
reporting interval
pulses
1
On
15
Read Only
4097
Link Quality
A gauge on radio performance based
on incoming and outgoing packets.
%
1
Off
-
Read Only
4099
RSSI
A measure of received signal at the
radio on the current channel
dBm
1
Off
-
Read Only
Note: The maximum value for Pulse Count sensors (450 and 463) is 4294967295. If this value is reached, the count will reset
back to zero.
Mains Powered ZPC versions (ZPC-20, ZPC-22 and ZPC-23) have the following additional sensors:
Sensor ID
Data Feed
Description
Unit
Resolution
Reporting
Default
Read/Write
444
Pulse Rate 1
The instantaneous Pulse Rate on
Channel 1
Hz
0.001
Off
-
Read Only
445
Min Pulse Rate 1
The minimum Pulse Rate during the
last time interval
Hz
0.001
Off
-
Read Only
446
Max Pulse Rate 1
The Maximum Pulse Rate during the
last time interval
Hz
0.001
Off
-
Read Only
447
Pulse Rate 2
The instantaneous Pulse Rate on
Channel 2
Hz
0.001
Off
-
Read Only
448
Min Pulse Rate 2
The minimum Pulse Rate during the
last time interval
Hz
0.001
Off
-
Read Only
449
Max Pulse Rate 2
The Maximum Pulse Rate during the
last time interval
Hz
0.001
Off
-
Read Only
4101
Neighbour Count
The number of radio devices within
radio range that would route radio
messages back to the Gateway
1
Interval
and Delta
3600
change
d to
360 in
3.71
Read Only
4102
Child Count
The number of battery powered
devices that are using this node as a
routing parent
1
Interval
and Delta
3600
change
d to
360 in
3.71
Read Only
Page 11 of 21

Battery powered ZPC versions have the following additional sensors:
Sensor ID
Data Feed
Description
Unit
Resolution
Reporting
Default
Read/Write
4096
Battery Level
The voltage measured on the battery
mV
1
Snap to
Clock
1440
Read Only
Sensor Level Settings
The following table lists the settings available at the sensor-level on the ZPC:
Property
ID
SensorID
SensorID
Setting
Description
Unit
Resolution
6202
ALL
ALL
Reporting Mode
Defines the style of reporting for the sensor
-
-
6203
ALL
ALL
Reporting Interval
Sets the interval for timed sensors reports
seconds
1
6204
ALL
ALL
Logging
When logging is on, the sensor will store
values on the node when communication
with the gateway is not available
boolean
-
6205
ALL
ALL
Reporting Delta
For Delta style reporting, this is the value for
the “difference” from the last reported value
Sensor
units
Sensor
Resolution
6280
462, 464
Interval Pulse
Count 1 & 2
Delta No Input
Timeout
When the Reporting Mode is any of the
Delta settings, this defines the number of
seconds after the last pulse when the value
is reported. For example, if the Delta value is
1, then every pulse could potentially
generate a radio message. So when a
number of pulses arrive together, it may be
better to report that number once the pulse
line goes quiet rather than a stream of 1’s.
seconds
1
6280
444, 447
Pulse Rate 1 & 2
Delta No Input
Timeout
When the Reporting Mode is any of the
Delta settings, this defines the number of
seconds after the last pulse when the pulse
rate is deemed to have returned to zero
seconds
1
User Interface
There are two LED’s and one button on the front panel of the ZPC product range that are used to show the status
of the product and to issue commands. This section describes how to interact with user interface and what each
state means.
Page 12 of 21

A node must be in “command mode” before users can interact with the product. To put the node in Command
Mode, press and hold the “MODE” button for 2 seconds, then release. At this point, a battery powered node will
switch the LED On Solid, while a mains powered node will flicker the LED and then switch the LED On Solid.
Status LED
The red status LED will flash in different sequences depending on the current state of the ZPC. This table below
lists all possible LED flash sequences and their meaning.
Flash Sequence
Description
Diagram
Heartbeat
The node is operating correctly and has
successfully joined a wireless network.
Inverse Heartbeat
The node has received valid security keys, but is
not connected to a Gateway.
Page 13 of 21

Square Wave
The node is operating correctly but has lost
contact with the Gateway.
On Solid, or Off
If the LED is On Solid, the node is searching for a
Gateway to join. If it is Off, the node may not be
powered, or there is a problem with the node.
Check the power supply, and if the problem
persists, contact EpiSensor support.
Alt LED
The Alt LED will flash when data is transmitted or received on the ZigBee wireless network. For mains powered
nodes, it will always be active - but for battery powered nodes, it will only be active when in Command Mode.
Mode Button
The following options are available with Command Mode. The button should be pressed and then released to
register a valid button press. If no further button presses are made, the device will terminate “command mode”
4 seconds after the last button press.
Press
Description
0
Send a PING message disable any active Install Mode or Range Test Mode. If the node is not joined,
try and join a network.
1
Send a DATA message to the Gateway for any enabled sensors that are not reporting in
‘snap-to-clock’ mode.
2
Leave the current network. Mains powered Nodes will automatically try and join a new network
once they have left and will periodically retry the join. Battery powered nodes will go to sleep.
4
Start “Install Mode”. Node sends a PING message every 15 seconds, with the LED pulse speed
indicating the wireless signal strength of the reply. Automatically expires after 5 minutes.
6
Reboot the node. Security keys for the wireless network the node is joined to will not be erased, and
all other settings will remain the same.
8
Factory-reset the node and perform a reboot. All settings and security keys will be lost. The node will
be returned to its factory default state.
12
Start “Range Test” mode. Node will send a PING message every 5 seconds. The LED pulse speed
indicates the wireless signal strength of the reply. Automatically expires after 5 minutes.
Page 14 of 21

Install Mode
Issuing a press sequence on the Mode button of a powered node can enable either “Install Mode” or “Site
Survey Mode” on that node. In this mode, the LED will flash at a rate that indicates the wireless signal strength
(Link Quality Indicator) of that node, based on the following table:
Flash Rate
Flashes per Second
Wireless Signal Strength
LQI
Very Fast
10 flashes / second (Light on 50ms, off 50ms)
Very good Signal
> 200
Fast
2 flashes / second (LED on 250ms, off 250ms)
Good Signal
> 150
Slow
1 flash / 2 seconds (LED on 1 sec, off 1 sec)
OK Signal
> 100
Very Slow
1 flash / 6 seconds (LED on 3 sec, off 3 sec)
Poor Signal
< 100
Note: This mode expires after 15 minutes for Install Mode and 5 minutes for Site Survey Mode.
Electrical Installation
The ZPC-20/22 is a mains powered device – the mains cable on the ZPC-20/22 is colour coded to conform to
European CENELEC standards. The CENELEC standard insulation colours are as follows:
Live – Brown
N – Blue
Important Note: The ZPC-20/22 should be connected via a switched junction box and breaker to protect the
cable. Also, please ensure that the live connection is made on the same circuit as the neutral connection where
residual-current devices (RCD’s) are used.
Installation should only be carried out only by personnel qualified in the installation of electrical equipment. All
parts of the circuit within the enclosure must be considered to be at dangerously high mains voltage when the
unit is connected to a mains voltage source.
Mechanical
This section describes how to wall-mount the ZPC enclosure, the enclosure materials and important safety
considerations when connecting the ZPC to external systems.
Page 15 of 21

Enclosure & Label Material
The ZPC is housed in an IP67 water and dust proof enclosure to provide maximum safety, flexibility and
reliability. The enclosure material is polycarbonate plastic, which is resistant to a variety of chemicals, oils and
detergents.
The front label is made from polycarbonate. There will be two or more labels on the back of the enclosure,
depending on the model selected. The compliance label is made from PVC and the serial number label is made
from polyethylene film.
Mounting Instructions
The ZPC-10/12 product range will have one or two cable glands at the bottom for the pulse inputs depending on
the model. The ZPC-20/22 is housed in the same enclosure, but includes an additional gland and mains voltage
input cable.
The ZPC product requires 2 screws for mounting. These screws can be preinstalled on a vertical surface spaced
122mm vertically apart. The head of the screw should be less than 8.5mm in diameter and the screw thickness
should be less than 4.5mm. The screws should be left unscrewed by more than 5 mm before installing the
enclosure.
Important Safety Note
The enclosure of the ZPC must not be drilled, cut or modified in any way for mounting or
connecting to external systems.
All parts of the circuit within the enclosure must be considered to be at dangerously high
mains voltage when the unit is connected to a mains voltage source. Modifying the
enclosure could expose parts of the system to users, or cause an internal fault or short
circuit.
There are no user-serviceable parts inside the ZPC enclosure, and it should always be
isolated from mains voltages before opening the enclosure lid.
Opening the Enclosure
To make connections to the ZPC, it is necessary to open the lid of the enclosure. This is fastened with four screws
that are accessible from the back of the enclosure. This should only be done by qualified personnel, and for the
mains powered version, only when the ZPC-2X has been isolated from any high voltage supplies. Please consult
the safety notes at the start of this user guide for more information.
Page 16 of 21

Important Safety Note
EpiSensor equipment should be installed, operated, serviced and maintained only by
qualified personnel.
There are no user-serviceable parts inside the ZPC-2X enclosure, and it should always be
isolated from mains voltages before opening the enclosure lid.
When closing the lid, take care to ensure that no wires or cable ties are obstructing the gasket of the enclosure,
as this could interfere with the waterproof seal. When tightening the screws on the lid, apply pressure to the
enclosure so the gasket is compressed, and tighten each screw gradually and in sequence.
Tamper Evident Seals
Some applications (particularly applications where data is used for billing purposes) will require a tamper evident
seals to be attached to the ZPC enclosure. These seals can be attached to two or more of the corners of the ZPC
enclosure, as shown on the diagram below.
Compliance
There is a compliance label on the back of the ZPC enclosure that has important regulatory and node
identification information.
The label material is gloss white PVC foil with permanent adhesive and gloss overlaminate. The following table
lists the certification and safety symbols that appear on the certification labels of EpiSensor products. Please
refer to it for a definition of each symbol.
Symbol
Name
Description
CE Mark
This marking certifies that a product has met EU consumer safety,
health or environmental requirements.
Page 17 of 21

WEEE Symbol
The directive imposes the responsibility for the disposal of waste
electrical and electronic equipment on the manufacturers of such
equipment.
Class II IEC
Protection
This certifies that this product has been designed in such a way that it
does not require a safety connection to electrical earth/ground.
IP / NEMA Rating
Water and dust ingress protection standard. IP67 / NEMA 4 means
complete protection against contact with dust, and protected from
ingress of water when immersed in up to 1 metre depth for up to 30
minutes. For more information, see IEC 60529.
RoHS Directive
Restriction of Hazardous Substances Directive restricts (with
exceptions) the use of six hazardous materials in the manufacture of
various types of electronic and electrical equipment.
Safety Alert
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
Danger / Warning
The addition of either symbol to a “Danger” or “Warning” safety label
indicates that an electrical hazard exists which will result in personal
injury if the instructions are not followed.
EpiSensor products are not suitable or specifically designed, manufactured or licensed for use in military,
aviation, powerplant, medical or in other inherently dangerous or safety critical applications.
Battery Life
The following table estimates battery life for the ZPC-10/12 range. There are other environmental factors that
this table does not take into account, and the calculations are made assuming the wireless node is not logging
data for long periods of time, that the pulse frequency is low, and that the pulse duration is quite short.
Reporting Interval
Estimated Battery Life
1 minute
3 months
15 minutes
6 years
30 minutes
8 years
60 minutes
10 years
Page 18 of 21

Wireless Communications
All EpiSensor products use IEEE 802.15.4 ZigBee Pro for wireless communications operating at 2.4GHz. This is a
secure, scalable mesh networking communications protocol designed for transmitting small amounts of data
reliably, and at low power levels.
There are two types of nodes in the EpiSensor wireless mesh network: powered nodes and battery nodes.
Powered nodes on the wireless sensor network are capable of routing data from any other type of wireless
nodes.
Range extenders are powered nodes where the main function is to route data. Any node with a mains power
supply will act as a routing node in the network. Battery nodes do not route data – they spend most of the time
in a low power mode.
Each powered node can have up to 32 ‘neighbours’ which are nodes with a mains power supply and can Route
data back to the Gateway. They can also have up to 32 ‘children’ which are nodes that are battery powered and
cannot participate in any routing in the network.
The range that can be achieved with ZigBee will depend mainly on two factors: the power level of the ZigBee
radio module and the environment that the device is installed in. There are two types of ZigBee radio module
used across the EpiSensor product range, a power amplified version, and non-power amplified version.
The power output of nodes with a power-amplified module can be configured with an output power level of +20
dBm depending on the region they are deployed in. Non-power amplified nodes have a maximum output power
of +8 dBm.
Module Type
Tx Power
Rx Sensitivity
LoS Range
Region(s)
Normal
+8 dBm
-101dBm
up to 300m (985ft)
Worldwide
Power-amplified
+20 dBm
-106dBm
up to 1600m (5250ft)
North America (FCC / IC)
Page 19 of 21

All communications over the ZigBee wireless network is AES 128-bit encrypted. For more detailed information on
ZigBee security features, contact EpiSensor support.
Ordering Information
EpiSensor products are available to order directly or via EpiSensor’s distribution partners. The following table
lists the available ZPC options.
SKU
Description
ZPC-10
Wireless Digital Signal Sensor (pulse counter) single channel, 4Hz max, battery powered
ZPC-12
Wireless Digital Signal Sensor (pulse counter) dual channel, 4Hz max, battery powered
ZPC-20
Wireless Digital Signal Sensor (pulse counter) single channel, 40Hz max, mains powered
ZPC-22
Wireless Digital Signal Sensor (pulse counter) dual channel, 40Hz max, mains powered
Troubleshooting & Support
If you are experiencing problems with your ZPC or any other part of your EpiSensor system, or you notice
something unusual - please contact EpiSensor support at the following email address, phone number or via live
chat on our website.
●Email: [e-mail]
●Tel: [phone]
●Website: http://episensor.com
For customers and partners who are deploying systems in business-critical environments, there are a number of
support packages available that offer a higher level of service and response time. For more information on
EpiSensor Premium Support, visit: http://episensor.com/premium-support/
Warranty
All EpiSensor products and provided with a 365 day limited warranty effective from the shipping/invoice date of
an order. During the warranty period, under the conditions of normal use, EpiSensor will repair or replace any
product that has a manufacturing defect.
Warranty can be extended by up to 4 years within 30 days of a purchase. For more information on warranty,
visit: http://episensor.com/warranty/
Page 20 of 21