HYOSUNG 2700CE User manual

Owner’s manual
Hyosung 2700CE
ATM Network service department
1-800-929-0228
www.atmnetwork.net

NH-2700
Revision Record
Date Page Version Description of Change
March 2010 All 1.0 New Publication
April 2010 All 1.1 Modifying manual name.
- NH-2700CE →NH-2700 (Front Load)
May 2010 Chapter 5, 6 1.2 Updating chapter 5.
- Adding the descriptions and pictures for TCP/IP
(Diagnostics), Optional Function 2, In Service, Site Map,
Quick Replenish.
Updating chapter 6.
- Updating software quick installation guide and transaction
screen flow.

NH-2700
Table of Contents
1. Introduction
1.1 About NH-2700 ···································································································1-2
1.2 Features ···············································································································1-2
1.3 What is in this Manual ·························································································1-3
2. Precautions for Safety
2.1 Overview ··············································································································2-2
2.2 Description of Precaution Symbols ···································································2-3
3. Hardware Specifications
3.1 Dimensions ··········································································································3-2
3.2 Component Locations ························································································3-3
3.3 LCD & Customer Keypad ····················································································3-5
3.4 Cash Dispenser Unit ····················································································3-6
3.5 Receipt Printer ·····································································································3-7
3.6 Magnetic Card Reader ·······················································································3-8
3.7 Main Control Board ·····························································································3-9
3.8 Operating Environment ····················································································3-10
4. Operating Instructions
4.1 Opening and Closing the Door ···········································································4-2
4.2 Replenishing the Cash Cassette ······································································4-11
4.3 Emptying the Reject Bin ···········································································4-13
4.4 How to Clear Jam ···········································································4-14
4.5 Loading the Receipt Paper ············································································4-21
4.6 How to clear a Receipt Jam ···························································4-24
5. Operator Functions
5.1 Basic System Operation ···················································································5-2
5.2 Supervisor Menu ··················································································5-18
5.3 Settlement ··················································································5-22
5.4 Journal ··················································································5-24

NH-2700
5.5 Report ··················································································5-27
5.6 Diagnostics ··················································································5-35
5.7 Customer Setup ··················································································5-46
5.8 System Setup ··················································································5-90
5.9 Host Setup ················································································5-107
5.10 Transaction Setup ················································································5-128
5.11 System Setup ················································································5-131
5.12 Host Setup ················································································5-132
5.13 Transaction Setup ················································································5-135
6. Appendix
A. Bill Conditions ············································································6-2
B. Receipt Paper Specifications ·············································································6-7
C. Magnetic Card Specifications ··········································································6-10
D. Electronic Lock ············································································6-11
E. Error Code Table ··········································································6-18
F. Installation Guide ···········································································6-52
G. Transaction Screen Flow ·········································································6-70
H. Supported USB Memory and HUB····································································6-124
I. Advertisement & Receipt Header Image Update Guide····································6-126

NH-2700 1. Introduction
1
1-
Chapter 1. Introduction

NH-2700 1. Introduction
2
1-
1. Introduction
1.1 About the NH-2700
The NH-2700 is designed to meet the everyday demands of immediate cash needs for individuals with
a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a
network processor to verify accounts and any other inquires through the insertion of a customer’s card.
The NH-2700 is easy to use, easy to service and is able to support customer’s needs.
1.2 Features
zDial Lock
zElectronic & Cencon lock Options
z10.2 inch wide TFT LCD
z1024 ×600 Resolution of Wide TFT LCD
zModem & TCP/IP selectable
z1,000 new notes capacity
z2,000 /6,000 (3CSTx2,000) new notes cassette (optional)
zDIP type card reader
zEMV IC DIP optional
zThermal line receipt printer
zSupport electronic journal
zSupport audio guidance
zSupport ADA audio guidance
zUL Business-Hour Safety
zFront Access / Operation

NH-2700 1. Introduction
3
1-
1.3 What is in this manual
This NH-2700 Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,
Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be connected.

NH-2700 2. Precautions for Safety
12-
Chapter 2. Precautions for Safety

NH-2700 2. Precautions for Safety
22-
2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Please read the following instructions before operating equipment.
zOperate equipment in the order outlined in this manual.
zFollow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to
the product.
zAvoid operations not addressed in this manual.
zIf you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
zAny change or modifications in construction of this device which are not expressly approved
by the party responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Precautions outlined this manual provide information on safe and
proper handling of the product. Non-compliance of the precautions
may result in injury or damage to the product.
This precaution symbol with sample term tells you safety warnings
during equipment handlings.

NH-2700 2. Precautions for Safety
32-
2.2 Description of Precaution Symbols
Symbol Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to open the
cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
• The equipment is heavy. Make sure at least 2 people to lift or move the
equipment.
• Do not attempt to move the equipment alone. You may be injured by dropping
the heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of the power
supply unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a certified
engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where the floor cannot sustain the weight of the
equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.

NH-2700 2. Precautions for Safety
42-
Symbol Description
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual smell,
makes abnormal sounds, or if liquids or other foreign materials enter the
equipment.
• If the above-mentioned abnormalities occur, immediately turn off the power,
unplug the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or cause
electric shock.
[CAUTION!]
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER
TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE
OPERATION

NH-2700 3. Hardware Specifications
3-1
Chapter 3. Hardware Specifications

NH-2700 3. Hardware Specifications
3-2
3. Hardware Specifications
3.1 Dimensions
NOTE: All the units in the dimension is mm and the unit in the parenthesis is inch.
Fig. 3.1 NH-2700 Dimension

NH-2700 3. Hardware Specifications
3-3
3.2 Component Locations
Front View
Fig. 3.2 (a) Component Location (Front)
4x2 NDC Function Key
(Default)
10.2” IR Touch (Option)
Dip Type Magnetic
Card Reader
Customer Display
Receipt Printer Slot
Encrypted PIN Pad

NH-2700 3. Hardware Specifications
3-4
Internal View
Fig. 3.2 (b) Component Location (Inside)
Main Controller &
Customer Display
Magnetic
Card Reader
Power Supply
Receipt
Printer
Cash Cassette
Reject Bin
Vault Door
Cash Dispenser

NH-2700 3. Hardware Specifications
3-5
3.3 LCD & Customer Keypad
Fig. 3.3 LCD & Customer Keypad
LCD
zScreen Size : 10.2 ″
zWide TFT LCD
zResolution : 1024 ×600 pixels
z4 x 2 Function Keys (Default)
z10.2” IR Touch (Option)
Keypad
z10 Alphanumeric ,3,4, ENTER, CLEAR, CANCEL, BLANK Keypads

NH-2700 3. Hardware Specifications
3-6
3.4 Cash Dispenser Unit
Fig.3.4 Cash Dispenser
Basic Specification
zCapacity of 1,000 new notes
z40 notes/1 transaction
zCapacity of 2,000/6,000(3CSTx2,000) new notes (optional)
zReject bin with capacity of 200 notes
zNote by note reject
Cash Dispenser with 1 cassette
Cash Dispenser with 3 cassettes (Option)

NH-2700 3. Hardware Specifications
3-7
3.5 Receipt Printer
Fig. 3.5 Receipt Printer
Basic Specification
zThermal line printing
zThermal Roll Paper
zBlack Mark Paper Support
zSee Appendix : RECEIPT PAPER SEPECIFICATIONS

NH-2700 3. Hardware Specifications
3-8
3.6 Magnetic Card Reader
Fig. 3.6 Magnetic Card Reader
Basic Specification
zDip type Card Reader
zEMV IC DIP Option
zISO 1, 2 Read
zSee Appendix : MAGNETIC CARD SPECIFICATIONS

NH-2700 3. Hardware Specifications
3-9
3.7 Main Control Board
Fig. 3.7 Main Controller
Basic Specification
zS5PC100 834 MHz (ARM Cortex-A8) CPU
zSDRAM (256MB), Flash Memory (256 MB)
zOperating system : Windows CE 6.0
zSerial ports : 8 Ports
zCommunication : Modem & TCP/IP Selectable