Epson AcuLaser C2000 User manual

Color Laser Printer
4012364-01
XXX
You can hang this guide on the printer
using the hook provided.

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Replacing Consumable Products
You need to replace the following consumable products
when a notice message is displayed on the LCD panel
or the window of the EPSON Status Monitor 3 utility.
This guide contains replacement procedures for the
developer cartridges and the photoconductor kit only.
See the Reference Guide for information on replacing the
fuser kit, fuser oil roll, waste toner collector, and
transfer belt unit.
Replacing a developer cartridge
wWarning:
❏Do not dispose of used developer cartridges in
fire, as they may explode and cause injury.
Dispose of them according to local regulations.
❏Do not touch the toner and avoid all contact
with your eyes. If toner gets on your skin or
clothes, wash it off with soap and water
immediately.
Follow these steps to replace a developer cartridge:
1. Confirm the color of the developer cartridge that
needs to be replaced by checking the LCD panel.
2. Open the front cover.
Developer Cartridge (Black) S050033
Developer Cartridge (Yellow) S050034
Developer Cartridge (Magenta) S050035
Developer Cartridge (Cyan) S050036
Photoconductor Kit
(includes a photoconductor unit,
a waste toner collector, and a
print head filter)
S051072
Fuser Kit
(includes a fuser unit and a
second transfer roll)
S05300✽
Fuser Oil Roll S052003
Waste Toner Collector S050037
Transfer Belt Unit S053001

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3. Check which color currently appears in the
cartridge installation window.
If you see the color that you need to replace, go to
step 6.
If you see a different color, go to the next step.
4. Press the green button, as shown below.
5. Turn the knob counterclockwise until it stops. The
next cartridge appears in the cartridge installment
window.
Repeat steps 4 and 5 until you see the color that you
need to replace.
6. Pull the cartridge eject lever until the cartridge
protrudes from the slot, then remove the cartridge.

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7. Take a new cartridge of the color to be replaced out
of its package, and gently shake it from side to side
and front to back as shown below to distribute the
toner evenly.
8. Hold the cartridge as shown below, and insert it all
the way into the developer cartridge slot until it
clicks.
9. If you need to replace another cartridge, repeat
steps 3 to 8.
10. Close the front cover.
The photoconductor kit
The photoconductor kit consists of the following items:
❏Photoconductor unit
❏Waste toner collector
❏Print head filter
Always pay attention to the following handling
precautions before replacing the photoconductor unit:
❏When replacing the photoconductor unit, avoid
exposing it to room light any longer than necessary.
❏Be sure not to scratch the surface of the drum. Also,
avoid touching the drum, since oil from your skin
may permanently damage its surface and affect
print quality.

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❏To get the best print quality, do not store the
photoconductor unit in an area subject to direct
sunlight, dust, salty air, or corrosive gases (such as
ammonia). Avoid locations subject to extreme or
rapid changes in temperature or humidity.
wWarning:
Do not dispose of the used photoconductor unit in
fire, as it may explode and cause injury. Dispose of
it according to local regulations.
Always pay attention to the following handling
precautions before replacing the waste toner collector:
❏Do not reuse toner found in the waste toner
wWarning:
Do not dispose of the used waste toner collector in
fire, as it may explode and cause injury. Dispose of
it according to local regulations.
Always pay attention to the following handling
precautions before replacing the print head filter:
❏Do not reuse toner found on the print head filter.
wWarning:
Do not dispose of the used print head filter in fire, as
it may explode and cause injury. Dispose of it
according to local regulations.
Replacing the photoconductor unit, waste
toner collector, and print head filter
Follow these steps to replace the photoconductor kit:
1. Turn off the printer.
2. Open the front cover.
3. Detach the waste toner collector, as shown below.
Note:
Be careful not to spill toner when handling the waste
toner collector.

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4. Turn and remove the two round caps off the center
of the used waste toner collector and attach them
to the openings. (The illustrations show the
procedure for one cap only.)
5. Remove the rectangular cap and attach it to the
rectangular opening, as shown in the illustration
below.
6. Turn the large lever counterclockwise to an upright
position.
7. Pull the photoconductor unit out of the printer.
8. Take the new photoconductor unit out of its
package.

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Note:
Install the photoconductor unit with its protective sheet
in place. Do not remove it yet.
9. Hold the photoconductor unitas shown below,and
insert it firmly into the slot making sure that the
bottom of the unit slide into the guide rails.
cCaution:
Make sure the photoconductor unit is inserted
correctly. Otherwise, it may damage the printer.
Note:
Make sure that the unit is completely inserted into the
slot. Otherwise, the lever cannot be restored to a position
that accommodates the waste toner collector.
10. While keeping the photoconductor unit in place
with your left hand, pull the ring toward you to
remove the protective sheet.
cCaution:
Failure to remove the protective sheet may
damage your printer.
11. Turn the large lever clockwise, until the lever rests
on the photoconductor unit as shown below.

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12. Press down on the handle of the print head filter
with your thumb and gently pull it straight out of
the slot.
Note:
Be careful not to spill toner that has accumulated on the
print head filter.
13. Remove the new print head filter from its package.
Note:
Be careful not to touch the glass surface. Oil from your
skin may cause the print quality to decline.
14. Hold the new print head filter by the handle and
gently insert it all the way into the slot.
15. Take out the new waste toner collector.
16. Attach the new waste toner collector, making sure
that it is securely in place.
17. Close the front cover.

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Clearing Jammed Paper
If jammed paper is torn and remains in the printer, or if
paper is jammed in a place not mentioned in this guide,
contact your dealer.
wWarning:
Be careful not to touch the fuser, which is marked
CAUTION Hot Surface Avoid Contact, or the
surrounding areas. If the printer has been in use, the
fuser and the surrounding areas may be very hot.
Jam A (fuser unit and top cover)
The Jam A error message appears on the LCD panel
when there is a paper jam at the fuser unit or the top
cover. If you don’t find paper jammed in the fuser unit,
always check the top cover and vice-versa.
Clearing the fuser unit
When there is paper jammed at the fuser unit, the LCD
panel displays the Jam A error message.
Follow these steps to clear paper jams in the fuser unit:
1. Push the lever and lift the printer’s top cover.
2. Gently remove any jammed paper with both
hands.
cCaution:
Be careful not to touch the fuser, which is
marked CAUTION Hot Surface Avoid
Contact, or the surrounding areas. If the
printer has been in use, the fuser and the
surrounding areas may be very hot.

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Note:
The jammed paper may be in the position illustrated
below. Gently pull the jammed paper out with both
hands.
3. Gently close the top cover until it clicks.
Clearing the top cover
When there is paper jammed at the top cover, the LCD
panel displays the Jam A error message.
cCaution:
Even if you see part of the jammed paper in the output
tray, do not pull it out from the output tray. Follow
the procedures in this section to clear the jammed
paper.
Follow these steps to clear paper jams in the printer’s
top cover:
1. Push the lever and lift the printer’s top cover.
2. Rotate the gear in either direction until the jammed
paper is totally removed from the paper path in the
top cover.
cCaution:
Be careful not to touch the fuser, which is
marked CAUTION Hot Surface Avoid
Contact, or the surrounding areas. If the
printer has been in use, the fuser and the
surrounding areas may be very hot.

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Note:
If paper is jammed at the top cover while using the
optional Duplex Unit, the jammed paper may be in the
position illustrated below. Gently pull out the jammed
paper with both hands, making sure not to tear the paper.
3. Gently close the top cover until it clicks.
Jam B (MP tray)
When there is paper jammed at the MP tray, the LCD
panel displays the Jam B error message.
Follow these steps to clear paper jams at the MP tray:
1. Pull the jammed paper out gently.
Note:
If the jammed paper feels tight, do not pull it out by force.
Proceed to the next step.
2. Open the right side cover. Be careful not to tear the
jammed paper.

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3. Lift the inner panel by its handle and remove any
jammed paper inside. Then close the panel.
Note:
If paper is torn, be sure to remove all torn pieces.
wWarning:
Be careful not to touch the transfer belt unit as
it gets hot during use.
4. Close the right side cover.
Jam C1 (standard lower cassette)
When there is paper jammed at the standard lower
cassette, the LCD panel displays the Jam C1 error
message.
Follow these steps to clear paper jams in the standard
lower cassette:
1. Open the standard lower cassette’s right cover.

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2. Gently pull out any jammed paper with both
hands, then close the standard lower cassette’s
right cover.
Note:
If the jammed paper has fed part way into the main paper
path and is difficult to remove, proceed to the next step.
3. Open the printer’s right cover.
4. Lift the inner panel by its handle and remove any
jammed paper inside. Then close the panel.
wWarning:
Be careful not to touch the transfer belt unit as
it gets hot during use.

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5. Remove the paper cassette from the printer and
discard any crumpled paper.
6. Gently remove anypaper thathas fed part way into
the printer.
Note:
If paper is torn, be sure to remove all pieces.
7. Remove the stack of paper from the cassette, tap it
on a flat surface to even out the edges, then reinsert
it into the paper cassette. Be sure the paper is evenly
aligned and the top of the stack is below the metal
retaining clip and the maximum paper mark.
8. Reinsert the paper cassette back into the printer.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

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Jam C2 (optional 500-Sheet Paper Cassette
Unit)
When there is paper jammed at the optional 500-Sheet
Paper Cassette Unit, the LCD panel displays the Jam C2
error message. Clearing paper jams at this unit is very
similar to clearing paper jams in the standard lower
cassette.
Follow these steps to clear paper jams in the optional
500-Sheet Paper Cassette Unit:
1. Open the 500-Sheet Paper Cassette Unit’s right
cover.
2. Gently pull out any jammed paper with both
hands, then close the 500-Sheet Paper Cassette
Unit’s right cover.
Note:
If the jammed paper has fed part way into the standard
lower cassette, refer to steps 1 to 4 of the procedure for
clearing paper jams in the standard lower cassette before
proceeding to the next step. For instructions, see “Jam
C1 (standard lower cassette)” on page 12.
3. Remove the paper cassette from the unit and
discard any crumpled paper.

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4. Gently remove anypaper thathas fed part way into
the printer.
Note:
If paper is torn, be sure to remove all pieces.
5. Remove the stack of paper from the cassette, tap it
on a flat surface to even out the edges, then reinsert
it into the papercassette. Be sure the paper is evenly
aligned and the top of the stack is below the metal
retaining clip and the maximum paper mark.
6. Reinsert the paper cassette back into the unit.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.
Jam DM (optional Duplex Unit)
When there is paper jammed in the Duplex Unit, the
LCD panel displays the Jam DM error message.
Follow these steps to clear paper jams in the Duplex
Unit:

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1. Open the cover of the Duplex Unit.
2. Gently remove any jammed or crumpled paper.
Note:
❏If the paper is torn, be sure to remove all pieces.
❏Open the printer’s right side cover if you are unable
to remove the jammed paper from within the
Duplex Unit. See “Clearing the main paper path”
on page 17 for more information.
3. Close the cover of the Duplex Unit.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.
Clearing the main paper path
When paper is jammed at the main paper path, the LCD
panel displays the Jam B error message.
The Jam B message also indicates paper jammed at the
MP tray. It is always good to check the main paper path
for paper jams even if the jam seems to be located at the
MP tray, the standard lower cassette, the fuser unit, or
the optional Duplex Unit because these components are
all connected to and share the same main paper path.
Follow these steps to clear paper jams in the main paper
path:
1. Remove any paper that is loaded in the MP tray.

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2. Open the printer’s right cover.
3. Lift the inner panel by its handle and remove any
jammed paper inside. Then close the panel.
wWarning:
Be careful not to touch the transfer belt unit as
it gets hot during use.
Note:
Paper may be jammed in the location shown below.
Gently remove any jammed paper with both hands.

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4. Close the printer’s right cover. Control Panel Messages
Status message list
Messages Description
Calibrating
Printer
The printer automatically
calibrates itself when any of its
covers is opened and when
there is no paper jammed
inside. This is not an error
message, and will clear itself
after one minute.
Form Feed The printer is feeding paper.
HDD CHECK The printer is checking the
optional Hard Disk Drive.
Job Cancel The print job sent to your printer
is canceled.
Offline The printer is not ready to print.
RAM CHECK The printer is checking the RAM.
Ready The printer is ready to print.
Re et The printer's current interface
has been reset and the buffer is
cleared.
Re et All All printer settings have been
reset to the user default
configuration, or the last settings
that were saved.

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Error message list
Re et to Save You should reset the printer to
save the current settings.
ROM CHECK The printer is checking the ROM.
Self Te t The printer is running a self-
diagnostic program.
Standby The printer is turned on, but is in
the energy-saving mode.
Warming Up The printer is warming up.
Writing ROM A The printer is writing data onto
the ROM in slot A.
Writing ROM P The printer is writing data onto
the program ROM module.
Messages Description
Can't Print
Duplex
The printer has encountered
problems during duplex
printing. Make sure you are
using an appropriate type and
size of paper for the Duplex Unit.
The problem could also be a
result of incorrect settings for the
paper source you are using.
Pressing the Continue button will
resume single-side printing.
Messages Description
Check Duplex P-
ize
The size of paper being printed
on is different from the specified
paper size during duplex
printing and printing stops. Load
the specified paper source with
the correct paper size. Then
open the cover of the Duplex
Unit and remove any jammed
paper. The jammed page’s
print data is automatically
reprinted once you close the
cover of the Duplex Unit.
Check Media
Type
You have loaded media other
than transparencies when the
Paper Type setting in the printer
driver is Transparency. The
printer ejects the sheet without
printing on it. Load
transparencies into the
specified paper source, then
press the Continue button.
Check Paper
Size
The paper size setting is different
from the size of paper loaded in
the printer. Check to see if the
correct size of paper is loaded
in the specified paper source,
then press the Continue button.
Messages Description