Epson WF-C5790 Series User manual

Epson Open Platform
Hardware Setup Guide
NPD5941-01 EN

About this Guide
The content of this document
is guide explains how to set up Epson Open Platform on the following compatible multifunction devices.
❏WF-C5790 Series
❏WF-C5290 Series
❏WF-M5299 Series
❏WF-M5298 Series
Using this Guide
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Screenshots Used in This Guide
❏Screenshots used in this guide are currently under development. ey may dier from the release version.
❏Setting items may vary depending on products and setting conditions.
Hardware Setup Guide
About this Guide
2
❏WF-M5799 Series

Contents
About this Guide
e contentofthisdocument..................2
UsingthisGuide...........................2
MarksandSymbols.......................2
ScreenshotsUsedinisGuide..............2
Introduction
Setupprocedure............................4
1. Preparing for system conguration
Authentication device and authentication card. . . . . 5
ComputerwithanInternetconnection...........5
Productkey...............................5
Acquiringtheproductkey..................5
2. Setting Up Epson Open Platform
ActivatingEpsonOpenPlatform.............. 10
ValidatingofEpsonOpenPlatform.............11
3. Authentication Device
Connectingtheauthenticationdevice...........12
Operationcheck.......................... 13
Solving Problems
Cannotreadtheauthenticationcard............14
Readconrmation.......................14
Cannot open Web Cong....................14
CannotactivatetheEpsonOpenPlatform........14
Appendix
Trademarks..............................16
Caution.................................16
Hardware Setup Guide
Contents
3

Introduction
Epson Open Platform unlocks the potential of Epson business Multi-Function Devices (MFDs), enabling them to
be integrated into server solutions providing customized user interface and control usage of the device based on
user authentication.
is guide explains how to set up the Epson Open Platform on a compatible device.
Setup procedure
Follow these steps to congure Epson Open Platform. Contact your dealer to acquire the rmware or product key.
Procedure Operations Location Time
1 Before starting Acquire the product key activation
code from the serial number for
the MFD
https://openplatform.epson.biz/
license-op/inputInformation.html
5 min.
2 Setting up Epson
Open Platform
Activate the Epson Open Platform
with the product key
Web Cong
("http://<epson-device-IP>")
5 min.
3 Connecting the
authentication device
(optional)
Check the compatibility for the
card reader and cards
https://openplatform.epson.biz/
download/op/
5 min.
Connect the authentication device
to the MFD
-
Check that the authentication
device is operating correctly
Web Cong
("http://<epson-device-IP>")
Hardware Setup Guide
Introduction
4

1. Preparing for system conguration
You need to prepare the hardware, information, and soware necessary to set up Epson Open Platform.
Authentication device and authentication card
See the following website for a list of compatible authentication devices and cards.
https://openplatform.epson.biz/download/op/
If you cannot nd the device you want to use in the list, contact your dealer.
Computer with an Internet connection
You need an Internet connection to download the rmware and acquire a product key.
Product key
is is the product key to activate Epson Open Platform. To acquire this product key, you need the serial numbers
of the respective MFDs. You can nd the serial number on the product’s Guarantee Form, or on the label on the
rear or side of the product.
Note:
You may need to acquire the product key from your dealer. Contact your dealer for more details.
Acquiring the product key
You can acquire individual keys by using the MFD’s serial number, or acquire in bulk by using a text le.
Note:
When acquiring a product key that has already been issued by entering a serial number, the same product key is issued.
Acquiring individually
1. Access the following website from the system administrator’s computer.
https://openplatform.epson.biz/license-op/inputInformation.html
Hardware Setup Guide
1. Preparing for system conguration
5

2. Select Enter manually (you can only enter one serial number) from Serial number (required), and then
enter the serial number of the MFD.
3. Select an answer from Introduction destination information (required).
4. Click Next.
Check the items entered on the menu displayed.
5. Click Issue.
If you click Back, you are returned to the information entry menu.
Hardware Setup Guide
1. Preparing for system conguration
6

6. Click Export CSV to download the content displayed on the screen in CSV format.
7. When you want to acquire a product key for another MFD, click Continue issuing.
Return to step 2, and then follow the same steps.
To nish, close the screen.
Acquiring in bulk
1. Access the following website from the system administrator’s computer.
https://openplatform.epson.biz/license-op/inputInformation.html
2. Click Sample under Readable text le and download a sample le for the serial number list.
3. Change the sample le as necessary, and then save the serial number list le.
Hardware Setup Guide
1. Preparing for system conguration
7

4. Select Read from text le (you can enter multiple serial numbers) from Serial number (required).
5. Click Browse, select the serial number list le you created in step 3, and then click Open.
6. Select an answer from Introduction destination information (required).
7. Click Next.
Check the items entered on the menu displayed. e specied text le name is displayed in Serial number.
8. Click Issue.
If you click Back, you are returned to the information entry menu.
Hardware Setup Guide
1. Preparing for system conguration
8

9. Click Export CSV to download the content displayed on the screen in CSV format.
10. When you want to acquire a product key for another MFD, click Continue issuing.
Return to step 3, and then follow the same steps.
To nish, close the screen.
Hardware Setup Guide
1. Preparing for system conguration
9

2. Setting Up Epson Open Platform
You need to update and activate the rmware for the MFD to congure Epson Open Platform.
Activating Epson Open Platform
You can activate Epson Open Platform from Web Cong on the MFD.
1. Use one of the following methods to connect the MFD to the system administrator’s computer.
Connect by wired or wireless LAN
Connect directly using a LAN cable
If you want to connect using a wired connection or wireless LAN, connect to the network in the same segment
as the setup computer.
2. Turn on the MFD.
3. On a computer, open your web browser, and then open the MFD’s Web Cong by entering "http://<epson-
device-IP>".
Note:
When you access the administrator logon page in SSL communication (https), the message “ere is a problem with this
website’s security certicate” may be displayed. (e screen capture is an example of Internet Explorer. e actual screen
displayed depends on the browser you are using.)
is happens when the browser attempts an SSL encrypted communication when the Web site is using a self-signed
certicate. Click “Continue browsing of this site (not recommended)”. To avoid displaying this warning, use a certicate
issued by a trusted certication authority.
4. Select Epson Open Platform tab > Product key.
5. Select the version of Epson Open Platform you want to set from Epson Open Platform Version.
Usable functions and panel display images may dier because compatible Epson Open Platform vary
depending on the authentication system. Contact your sales company or local dealer for more details.
6. Open the CSV le that contains the license issued for Epson Open Platform, and then copy the product key
that is paired with the serial number.
Hardware Setup Guide
2. Setting Up Epson Open Platform
10

7. Paste the key in Enter product key.
8. Click Next.
e settings are displayed.
9. Click OK.
10. Select Epson Open Platform tab > Product key.
When Authentication System is displayed under the Epson Open Platform Settings hierarchy, Epson Open
Platform is activated.
Validating of Epson Open Platform
You can check the validity of Epson Open Platform using any of the following methods.
❏Web Cong
A product key has been entered in Epson Open Platform Settings > Product key > Enter product key, and
Epson Open Platform Settings > Authentication System is displayed on the le of the menu tree.
❏Conguration Status Sheet
A product key is displayed in Epson Open Platform Information > Product key. See the printer manual for
details on printing the Conguration Status Sheet.
❏MFD’s control panel
A product key is displayed in Home screen > Settings > Epson Open Platform Information.
Hardware Setup Guide
2. Setting Up Epson Open Platform
11

3. Authentication Device
If you want to use the authentication device in the authentication system, connect the authentication device with a
USB cable and check that it works.
Connecting the authentication device
You can connect the authentication device by using a USB cable.
!
Caution:
❏Use a product with the same model number as the authentication device that was used to conrm the
authentication card for the authentication device connected to the MFD.
❏Make sure you connect the authentication device to the service port on the back of the MFD. It will not work if it
is connected to a dierent USB port.
1. Peel o the seal for the service port (a) on the back of the MFD.
2. Connect the USB cable for the authentication device to the MFD.
Hardware Setup Guide
3. Authentication Device
12

Operation check
e following procedures explain how to check the connection status and authentication card recognition for the
authentication device.
❏MFD’s control panel
Information is displayed if you select Settings > Authentication Device Status.
❏Web Cong
Status is displayed on the Status tab > Product Status > Card Reader Status.
❏Conguration Status Sheet
Status is displayed in Hardware Conguration > Hardware > Card Reader Status.
See the manual provided with the multi-function device details on how to print a Conguration Status Sheet.
Hardware Setup Guide
3. Authentication Device
13

Solving Problems
Cannot read the authentication card
Check the following.
❏Check if the authentication device is connected to the MFD correctly.
e authentication device should be connected to the service port in the front panel of the MFD.
❏Check that the authentication device and the authentication card are certied.
Contact your dealer for information on supported authentication devices and cards.
Read conrmation
You can check that authentication cards can be read in Web Cong.
1. On a computer, open your web browser, and then open the MFD’s Web Cong by entering "http://<epson-
device-IP>".
2. Navigate to System Settings tab, and then select Card Reader.
3. Hold the authentication card over the authentication device.
4. Click Check.
e results of the connection test are displayed.
Cannot open Web Cong
Check the following.
❏IP address of the MFD
Check that the IP address entered for the MFD is correct. You can check the IP address from the control panel,
by running a network diagnosis, and from the status sheet. See the manual supplied with the MFD for more
details.
❏MFD network connection status
Perform network diagnosis to check that the MFD is connected to the network. See the manual supplied withe
the MFD for more details.
Cannot activate the Epson Open Platform
Check the following.
Hardware Setup Guide
Solving Problems
14

❏Make sure you entered the correct product key in the Web Cong. e product key is paired with the serial
number. Access the content download site and acquire the product key if you do not know how to pair the
product key. e same product key is issued to one serial number.
https://openplatform.epson.biz/license-op/inputInformation.html
Hardware Setup Guide
Solving Problems
15

Appendix
Trademarks
❏EPSON and EXCEED YOUR VISION are registered trademarks of the Seiko Epson Corporation.
❏Other product names may be trademarks or registered trademarks of their respective owners.
© Seiko Epson Corporation 2018. All rights reserved.
Caution
❏Unauthorized reproduction of a part or all of this guide is strictly prohibited.
❏e contents of this guide are subject to change without prior notice.
❏Contact our company if you have any questions, nd a mistake, encounter a missing description, and so on in
the contents of this guide.
❏Regardless of the previous point, we will under no conditions be liable for any damages or losses resulting from
the operation of this product.
❏We will under no conditions be liable for any damages or losses resulting from operation of this product in any
way other than described in this manual, inappropriate use of this product, or modications performed by a
third party other than our company or our suppliers.
Hardware Setup Guide
Appendix
16