Epson AcuLaser M2300D series User manual

User’s Guide
NPD4346-00 EN

Contents
Copyright and Trademarks
Operating System Versions
Safety Instructions
Warnings,Cautions,andNotes...........................................................11
Important Safety Instructions............................................................11
Settinguptheprinter...............................................................11
Finding the place for the printer. . . . . . . . . . . . . .........................................13
Usingtheprinter...................................................................14
Handlingconsumableproductsandmaintenanceparts...................................15
SafetyInformation.....................................................................17
Lasersafetylabels..................................................................17
Internallaserradiation..............................................................17
Ozonesafety......................................................................17
Chapter 1 Getting to Know Your Printer
Where to Find Information. . . ...........................................................19
PrinterParts...........................................................................20
Frontview........................................................................20
Rearview.........................................................................20
Inside the printer..................................................................22
Controlpanel......................................................................23
Options...............................................................................24
ConsumableProducts...................................................................24
MaintenanceParts......................................................................25
Chapter 2 Printing Tasks
Loading Paper into Your Printer..........................................................26
MPtray..........................................................................26
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Contents 2

LowerPaperCassetteUnit...........................................................30
SelectingandUsingPrintMedia..........................................................33
Labels............................................................................33
Envelopes.........................................................................34
Thickpaper.......................................................................34
Semi-thickpaper...................................................................35
Transparencies....................................................................35
Custompapersize..................................................................36
Cancelling a Print Job...................................................................37
Fromtheprinter...................................................................37
Fromthecomputer.................................................................37
Setting the Print Quality.................................................................37
Using the Automatic setting.........................................................38
Using the Advanced setting..........................................................39
Customizingprintsettings...........................................................41
TonerSavemode..................................................................43
SettingtheAdvancedLayout.............................................................44
Duplexprinting....................................................................44
Modifyingtheprintlayout...........................................................45
Resizing printouts. .................................................................47
Printing watermarks................................................................49
Printingheadersandfooters.........................................................53
Printing with an overlay.............................................................55
Printing Web Pages to Fit Your Paper Size..................................................58
Chapter 3 Installing Options
OptionalPaperCassetteUnit.............................................................59
Handlingprecautions...............................................................59
Installing the optional paper cassetteunit..............................................59
Removing the optional paper cassette unit..............................................63
MemoryModule.......................................................................63
Installingamemorymodule.........................................................63
Removing a memory module. . .......................................................67
Chapter 4 Replacing Consumable Products/Maintenance Parts
Precautions During Replacement.........................................................68
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Contents 3

ReplacementMessages..................................................................68
Chapter 5 Cleaning and Transporting the Printer
CleaningthePrinter....................................................................71
Cleaning the pickup roller...........................................................71
Cleaning inside the printer. ..........................................................73
TransportingthePrinter.................................................................77
Forlongdistances..................................................................77
Forshortdistances.................................................................78
Chapter 6 Troubleshooting
Clearing Jammed Paper. . . . . ............................................................79
Precautions for clearing jammed paper................................................79
Paper Jam around the standard lower paper cassette. . . . .................................80
Paper Jam around the 250-sheet Paper CassetteUnit.....................................80
Paper Jam in the 250-sheet Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Paper Jam inside the printer.........................................................82
Paper Jam around the MP tray.......................................................86
Paper Jam around the rear cover......................................................91
PaperJamaroundtheDMtray.......................................................92
PrintingaStatusSheet..................................................................93
OperationalProblems...................................................................94
The Ready light does notturnon.....................................................94
Theprinterdoesnotprint(Readylightoff).............................................94
The Ready light is on but nothingprints...............................................94
The optional product is not available. .................................................95
Theremainingservicelifeofthetonercartridgeisnotupdated(ForWindowsusersonly)......95
PrintoutProblems......................................................................95
The font cannot be printed..........................................................95
Printout is garbled.................................................................96
The printout position is notcorrect...................................................96
Graphics do not print correctly.......................................................96
Print Quality Problems..................................................................97
The background is dark or dirty. .....................................................97
White dots appear in the printout.....................................................97
Print quality or tone is uneven........................................................97
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A vertical line appears on theprintout.................................................98
Tonersmudges....................................................................98
Areas are missing in the printed image. ................................................98
Completelyblankpagesareoutput....................................................98
Printoutsareextremelycurled........................................................99
The printed image is light or faint.....................................................99
The non-printed side of the page is dirty.............................................. 100
Printqualitydecreased.............................................................100
MemoryProblems.....................................................................100
Insufficientmemoryforcurrenttask................................................. 100
Insufficient memory to print all copies................................................101
PaperHandlingProblems.............................................................. 101
Paper does not feed properly........................................................101
ProblemsUsingOptions............................................................... 102
Feed jam when using the optionalpapercassette....................................... 102
An installed option cannot beused...................................................102
CorrectingUSBProblems.............................................................. 103
USBconnections..................................................................103
Windowsoperatingsystem......................................................... 103
Printersoftwareinstallation.........................................................103
Network Connection Problems (only for the DN model).....................................104
Cannot install software or drivers....................................................104
Cannotaccessthesharedprinter.....................................................104
StatusandErrorLights.................................................................105
Canceling Printing.................................................................... 112
Printing in the PostScript 3 Mode Problems (Epson AcuLaser M2400/M2410 series only)......... 113
Theprinterdoesnotprint.......................................................... 113
The printer or its driver does not appear in utilities in the printer configuration (Macintosh
only)..........................................................................113
The font on the printout is different from thatonthescreen..............................113
The edges of texts and/or imagesarenotsmooth....................................... 114
The printer does not print normally via theUSBinterface................................114
The printer does not print normally via the network interface (onlyfortheDNmodel)....... 114
An undefined error occurs (Macintoshonly).......................................... 115
Chapter 7 About the Printer Software
Using the Printer Software forWindows.................................................. 116
Using the printer driver. . .......................................................... 116
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UsingEPSONStatusMonitor.......................................................118
Uninstallingtheprintersoftware.................................................... 126
Sharingtheprinteronanetwork.................................................... 126
Using the Printer Software for Macintosh................................................. 135
Using the printer driver. . .......................................................... 135
UsingEPSONStatusMonitor.......................................................137
Uninstallingtheprintersoftware.................................................... 142
Using the PostScript Printer Driver (Epson AcuLaser M2400/M2410 series only). . . . . . . . . . . . . . . . 143
Systemrequirements.............................................................. 143
Using the PostScript printer driver with Windows......................................144
Using the PostScript printer driver with Macintosh..................................... 147
Using the PCL6 printer driver. . ......................................................... 150
Appendix A Technical Specifications
Paper................................................................................151
Availablepapertypes.............................................................. 151
Paperthatshouldnotbeused....................................................... 151
Printablearea.................................................................... 152
Printer.............................................................................. 153
General..........................................................................153
Environmental................................................................... 154
Mechanical...................................................................... 154
Electrical........................................................................ 154
Standard and approvals............................................................ 155
Interfaces............................................................................ 155
USBinterface.....................................................................155
Ethernetinterface................................................................. 156
Options..............................................................................156
Optionalpapercassetteunit........................................................ 156
Memorymodules................................................................. 156
ConsumableProducts..................................................................157
Tonercartridge/Returntonercartridge............................................... 157
MaintenanceParts.....................................................................157
Maintenanceunit................................................................. 157
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Appendix B Where To Get Help
Contacting Epson Support..............................................................158
Before Contacting Epson. . . . . ...................................................... 158
Help for Users in Europe. . . . ....................................................... 158
Help for Users in Singapore. ........................................................158
HelpforUsersinThailand..........................................................159
Help for Users in Vietnam..........................................................159
HelpforUsersinIndonesia.........................................................160
Help for Users in Hong Kong....................................................... 161
HelpforUsersinMalaysia..........................................................162
HelpforUsersinIndia.............................................................163
Help for Users in the Philippines.................................................... 164
Index
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Contents 7

Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No
patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko
Epson Corporation.
Features Zoran Corporation Integrated Print System (IPS) for print language emulation.
A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker. Gretag Macbeth is the
registered trademark of Gretag Macbeth Holding AG Logo. ProfileMaker is the trademark of LOGO GmbH.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Apple
®
, Macintosh
®
, Mac
®
, Mac OS
®
, AppleTalk
®
, Bonjour
®
are registered trademarks of Apple, Inc.
EPSON and EPSON ESC/P are registered trademarks and EPSON AcuLaser and EPSONESC/P 2 are trademarks of Seiko Epson
Corporation.
Bitstream is a registered trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be
registered in certain jurisdictions.
Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be
registered in certain jurisdictions.
Swiss is a trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be registered in
certain jurisdictions.
ITC Symbol is a trademark of International Typeface Corporation and may be registered in some jurisdictions.
Helvetica and Times are trademarks of Heidelberger Druckmaschinen AG which may be registered in certain jurisdictions.
Adobe SansMM and Adobe SerifMM are registered trademarks of Adobe Systems Incorporated.
HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Copyright and Trademarks 8

PCL is the registered trademark of Hewlett-Packard Company.
Adobe, the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated, which may be registered in certain
jurisdictions.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
Copyright © 2010 Seiko Epson Corporation. All rights reserved.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Copyright and Trademarks 9

Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, 2000, Server 2008, Server 2008 x64, Server 2008 R2,
Server 2003, and Server 2003 x64.
❏Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic
Edition, and Windows 7 Professional Edition.
❏Windows 7 x64 refers to Windows 7 Ultimate x64 Edition, Windows 7 Home Premium x64 Edition, Windows 7
Home Basic x64 Edition, and Windows 7 Professional x64 Edition.
❏Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista
Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.
❏Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,
Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64
Edition.
❏Windows XP refers to Windows XP Home Edition and Windows XP Professional.
❏Windows XP x64 refers to Windows XP Professional x64 Edition.
❏Windows 2000 refers to Windows 2000 Professional.
❏Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise
Edition.
❏Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition, Windows Server 2008 x64
Enterprise Edition, Windows Server 2008 R2 Standard Edition, and Windows Server 2008 R2 Enterprise Edition.
❏Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise
Edition.
❏Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64
Enterprise Edition.
Macintosh refers to Mac OS X.
❏Mac OS X refers to Mac OS X 10.4.11 or later.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Operating System Versions 10

Safety Instructions
Warnings, Cautions, and Notes
w
Warnings
must be followed carefully to avoid bodily injury.
c
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of your printer.
Important Safety Instructions
Setting up the printer
❏Be sure to lift the printer by the correct positions as shown below.
❏If you are unable to insert the AC plug into the electrical outlet, contact an electrician.
❏Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that
comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s
power cord is for use with this printer only. Use with other equipment may result in fire or electric
shock.
❏If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses
in the plug, make sure you replace them with fuses of the correct size and rating.
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Safety Instructions 11

❏Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.
❏Avoid using an electrical outlet that is controlled by wall switches or automatic timers. Accidental
disruption of power can erase valuable information in your computer’s and printer’s memory.
❏Make sure that there is no dust on the socket.
❏Be sure to insert the plug completely into the electrical outlet.
❏Do not handle the plug with wet hands.
❏Unplug this printer from the wall outlet and refer servicing to a qualified service representative
under the following conditions:
A When the power cord or plug is damaged or frayed.
B If liquid has been spilled into it.
C If it has been exposed to rain or water.
D If it does not operate normally when the operating instructions are followed. Adjust only those controls that
arecoveredbytheoperatinginstructions sinceimproperadjustmentofothercontrolsmayresultin damage
and will often require extensive work by a qualified technician to restore the printer to normal operation.
E If it has been dropped or the cabinet has been damaged.
F If it exhibits a distinct change in performance, indicating a need for service.
❏Avoid sharing outlets with other appliances.
❏Connect all equipment to properly grounded power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏Connect your printer to an electrical outlet that meets the power requirements of this printer.
Your printer’s power requirements are indicated on a label attached to the printer. If you are not
sure of the power supply specifications in your area, contact your local power company or consult
your dealer.
❏If you use an extension cord, make sure that the total of the ampere ratings on the products
plugged into the extension cord does not exceed the extension cord ampere rating.
❏When connecting this printer to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
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Safety Instructions 12

Finding the place for the printer
When relocating the printer, always choose a location that has adequate space for easy operation and
maintenance. Use the following illustration as a guide for the amount of space required around the
printer to ensure smooth operation.
a 20 cm
b 20 cm
c 30 cm
d 50 cm
e 30 cm
To install and use any of the following options, you will need the indicated amount of additional
space.
A 250-Sheet Paper Cassette Unit adds 10 cm (3.9 in.) to the bottom of the printer.
In addition to space considerations, always heed the following precautions when finding a place to
locate the printer:
❏Place the printer near an electrical outlet where you can easily plug in and unplug the power cord.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Safety Instructions 13

❏Do not put your printer where the cord will be stepped on.
❏Do not use printer in a damp environment.
❏Avoid locations that are subject to direct sunlight, excessive heat, moisture, oil vapor, or dust.
❏Do not place the printer on an unstable surface.
❏Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not
block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a
built-in installation unless proper ventilation is provided.
❏Keep the entire computer and printer system away from potential sources of interference, such as
loudspeakers or the base units of cordless telephones.
❏Leave adequate room around the printer to allow for sufficient ventilation.
Using the printer
❏Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one
of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing
so.
a. CAUTION
b. Do not insert your hand deep into the fuser unit.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Safety Instructions 14

❏Do not insert your hand deep into the fuser unit as some components are sharp and may cause
injury.
❏Never push objects of any kind through cabinet slots as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock.
❏Do not sit or lean on the printer. Do not put heavy objects on the printer.
❏Do not use any kind of combustible gases in or around the printer.
❏Never force the printer’s components into place. Although the printer is designed to be sturdy,
rough handling can damage it.
❏Do not leave jammed paper inside the printer. This can cause the printer to overheat.
❏Never spill liquid of any kind on the printer.
❏Adjust only those controls that are covered by the operating instructions. Improper adjustment of
other controls may result in damage and may require repair by a qualified service representative.
❏Do not turn off the printer:
- After turning on the printer, wait until the Ready light is on.
- While the Data light is on or flashing.
- While printing.
❏Avoid touching the components inside the printer unless instructed to do so in this guide.
❏Follow all warnings and instructions marked on the printer.
❏Except as specifically explained in the printer’s documentation, do not attempt to service this
printer yourself.
❏Periodically disconnect the plug from the electrical outlet and clean the blades.
❏Do not disconnect the plug while the printer is on.
❏If the printer will not be used for a long time, disconnect the plug from the electrical outlet.
❏Unplug this printer from the wall outlet before cleaning.
❏Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.
Handling consumable products and maintenance parts
❏Do not burn used consumable products or maintenance parts because they might explode and
injure someone. Dispose of them according to local regulations.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Safety Instructions 15

❏Be sure to keep consumable products and maintenance parts out of the reach of children.
❏When handling a toner cartridge, always place it on a clean, smooth surface.
❏Do not attempt to modify a toner cartridge or take it apart.
❏Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or
clothes, wash it off with soap and water immediately.
❏If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not
use a vacuum cleaner.
❏Wait at least one hour before using a toner cartridge after moving it from a cool to a warm
environment to prevent damage from condensation.
❏To get the best print quality, do not store the toner cartridge, developer unit, or photoconductor
unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia).
Avoid locations subject to extreme or rapid changes in temperature or humidity.
❏When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it
to room light for more than five minutes. The photoconductor unit contains a light-sensitive
drum. Exposure to light can damage the drum, causing dark or light areas to appear on the printed
page and reducing the service life of the drum. If you need to keep the photoconductor unit out of
the printer for long periods, cover it with an opaque cloth.
❏Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from
the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from
your skin can permanently damage its surface and affect print quality.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Safety Instructions 16

Safety Information
Laser safety labels
w
Warning:
The performance of procedures and adjustments other than those specified in the printer’s
documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser
product as defined in the IEC60825 specifications. A label similar to the one shown below is
attached to the back of printers in countries where required.
Internal laser radiation
There is a Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit.
The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be
opened under any circumstances. An additional laser warning label is affixed to the inside of the
printer.
Ozone safety
Ozone emission
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced
only when the printer is printing.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Safety Instructions 17

Ozone exposure limit
The Epson laser printer generates less than 3 mg/h of continuous printing.
Minimize the risk
To minimize the risk of exposure to ozone, you should avoid the following conditions:
❏Use of multiple laser printers in a confined area
❏Operation in conditions of extremely low humidity
❏Poor room ventilation
❏Long, continuous printing together with any of the above
Printer location
The printer should be located so that the exhaust gases and heat generated are:
❏Not blown directly into the user’s face
❏Vented directly out of the building whenever possible
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Safety Instructions 18

Chapter 1
Getting to Know Your Printer
Where to Find Information
Setup Guide
Provides you with information on assembling the printer and installing the printer software.
User’s Guide (this manual)
Provides you with detailed information on the printer’s functions, optional products, maintenance,
troubleshooting, and technical specifications.
Network Guide (only for the DN model)
Provides network administrators with information on both the printer driver and network settings.
Font Guide
Provides you with information on fonts used on the printer.
Online Help for printer software
Click Help for detailed information and instructions on the printer software that controls your
printer. Online help is automatically installed when you install the printer software.
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Getting to Know Your Printer 19

Printer Parts
Front view
a. top cover (cover A)
b. control panel
c. standard lower paper cassette
d. MP tray (Multi-Purpose tray)
e. subtray
f. stopper
Rear view
D model
Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide
Getting to Know Your Printer 20