Epson B-310N - Business Color Ink Jet Printer User manual

User’s Guide
NPD4134-02 EN

Contents
Copyright and Trademarks
Operating System Versions
Safety Instructions
Important Safety Instructions............................................................11
Settinguptheprinter...............................................................11
Choosing a place for the printer......................................................12
Usingtheprinter...................................................................13
Handling ink cartridges. . . . . . .......................................................13
Warnings,Cautions,andNotes.......................................................14
Chapter 1 Using Your Software
Overview of Printer Driver and StatusMonitor..............................................16
Accessing the printer driver for Windows. .............................................16
Accessing the printer driver for Mac OSX..............................................17
Printing Web Pages to Fit to Your PaperSize...............................................19
AccessingEPSONWeb-To-Page.....................................................20
Uninstalling the PrinterSoftware.........................................................20
Uninstallingtheprinterdriver........................................................20
Chapter 2 Paper Handling
UsingSpecialPaper.....................................................................23
Loading capacities for Epson specialmedia.............................................24
Storing Epson photo paper..........................................................25
LoadingPaper.........................................................................25
Into the front paper cassette..........................................................26
Into the rear sheet feeder. . . . ........................................................29
LoadingEnvelopes.....................................................................30
SettingOutputTray....................................................................33
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Contents 2

Setting output support tray for Epson Professional Flyer Paper. ...........................33
SelectingtheCorrectPaperType..........................................................34
Chapter 3 Basic Printing
Introduction...........................................................................36
PrintingDocuments................................................................36
Printing on Envelopes..............................................................36
Printing Web Pages................................................................37
PrintingPhotos....................................................................37
PrintingDocuments....................................................................37
Loadingpaper.....................................................................38
Printer settings for Windows.........................................................38
Printer settings for Mac OS X10.5....................................................39
Printer settings for Mac OS X 10.3 or 10.4..............................................41
Printing on Envelopes. . .................................................................43
Loadingenvelopes..................................................................44
Printer settings for Windows.........................................................44
Printer settings for Mac OS X10.5....................................................45
Printer settings for Mac OS X 10.3 or 10.4..............................................47
PrintingWebPages.....................................................................49
Loadingpaper.....................................................................49
Using EPSON Web-To-Page.........................................................50
PrintingPhotos........................................................................52
Preparingtheprintfile..............................................................52
Loadingpaper.....................................................................52
Printer settings for Windows.........................................................52
Printer settings for Mac OS X10.5....................................................54
Printer settings for Mac OS X 10.3 or 10.4..............................................56
CancelingPrinting.....................................................................58
Using the printer button............................................................58
ForWindows......................................................................59
ForMacOSX.....................................................................59
Chapter 4 Printing with Special Layout Options
Introduction..........................................................................61
2-SidedPrinting...................................................................61
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Contents 3

FittoPagePrinting.................................................................61
PagesPerSheetPrinting.............................................................62
PosterPrinting(forWindowsonly)...................................................63
Watermark Printing (for Windows only)...............................................63
2-SidedPrinting.......................................................................63
Standard 2-sided printing forWindows................................................65
Standard 2-sided printing for Mac OS X 10.5...........................................73
Standard 2-sided printing for Mac OS X10.3or10.4.....................................79
Foldedbooklet2-sidedprinting(forWindowsonly).....................................82
Fit to Page Printing.....................................................................90
Printer settings for Windows.........................................................91
Printer settings for Mac OS X10.5....................................................94
Printer settings for Mac OS X10.4....................................................96
Pages Per Sheet Printing................................................................100
PrintersettingsforWindows........................................................100
Printer settings for Mac OSX10.5................................................... 103
Printer settings for Mac OS X 10.3 or 10.4.............................................105
Poster Printing (for Windowsonly)...................................................... 109
Printersettings................................................................... 109
How to make a poster from yourprintouts............................................ 113
WatermarkPrinting(forWindowsonly)..................................................115
Printingthewatermark............................................................ 115
Creatingyourownwatermark.......................................................118
Chapter 5 Using the Control Panel
Introduction..........................................................................121
Buttonsandlights..................................................................... 121
Icons on the LCD..................................................................... 123
How to access the control panel menus................................................... 124
Controlpanelmenulist................................................................ 125
Printersettingmenu...............................................................125
Testprintmenu...................................................................126
Printerstatusmenu............................................................... 126
Maintenancemenu................................................................127
Network setting menu............................................................. 128
Passwordmenu...................................................................129
Status and error messages. ..............................................................130
Printingthestatussheet................................................................ 132
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Enteringthepassword................................................................. 133
Chapter 6 Installing Option
Duplex Unit (B-310N only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Installing the duplex unit...........................................................134
Uninstalling the duplex unit........................................................ 135
Chapter 7 Replacing Consumables
InkCartridges........................................................................ 137
Checking the ink cartridge status.................................................... 137
Handling precautions..............................................................141
Replacinganinkcartridge..........................................................142
MaintenanceBox......................................................................146
Checking the maintenance box status. . ...............................................146
Handling precautions..............................................................149
Replacingamaintenancebox....................................................... 149
Chapter 8 Maintaining Your Printer
AutoHeadMaintenance................................................................151
Checking the Print Head Nozzles........................................................ 151
UsingtheNozzleCheckutilityforWindows...........................................151
Using the Nozzle Check utility forMacOSX.......................................... 152
Usingthecontrolpanel............................................................ 152
CleaningthePrintHead................................................................153
UsingtheHeadCleaningutilityforWindows..........................................154
Using the Head Cleaning utility forMacOSX......................................... 154
Usingthecontrolpanel............................................................ 155
AligningthePrintHead................................................................ 156
Using the Print Head Alignment utility for Windows. . . . ............................... 156
Using the Print Head Alignment utility forMacOSX...................................157
Usingthecontrolpanel............................................................ 157
SavingPower.........................................................................158
PowerOffTimerSettingforWindows................................................158
Power Off Timer Setting for Mac OSX............................................... 159
CleaningYourPrinter..................................................................159
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Contents 5

CleaningInsideofYourPrinter..........................................................160
Usingthecontrolpanel............................................................ 160
Transporting Your Printer..............................................................160
Chapter 9 Using the Printer on a Network
Setting Up the Printer on a Network......................................................162
Setting Up the Printer as the Shared Printer forWindows....................................162
Settinguptheprintserver.......................................................... 163
Settingupeachclient.............................................................. 165
Setting Up the Printer as the Shared Printer for Mac OS X................................... 166
Chapter 10 Troubleshooting
Diagnosing the Problem................................................................167
Errorindicators...................................................................167
Running a printer operation check...................................................167
Checking Printer Status................................................................ 168
ForWindows.....................................................................168
ForMacOSX.................................................................... 172
ThePaperJams....................................................................... 173
PrintQualityProblems.................................................................178
Horizontalbanding................................................................179
Verticalmisalignmentorbanding....................................................179
Incorrect or missing colors......................................................... 180
Blurryorsmearedprintout......................................................... 180
Miscellaneous Printout Problems........................................................ 181
Incorrectorgarbledcharacters...................................................... 181
Printpositionisincorrect.......................................................... 182
Printout has a slight slant...........................................................182
Invertedimage................................................................... 182
Blankpagesprint................................................................. 183
Printed side is smearedorscuffed....................................................183
Printing is too slow................................................................184
Paper Does Not Feed Correctly.......................................................... 184
Paperdoesnotfeed................................................................184
Multiple pages feed................................................................185
Paper is improperly loaded......................................................... 186
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Contents 6

Paper is not ejected fully or is wrinkled............................................... 186
The Printer Does Not Print............................................................. 186
Alllightsareoff...................................................................186
Lightscameonandthenwentout................................................... 186
ThePowerlightison.............................................................. 187
Increasing the Print Speed (for Windows only).............................................188
OtherProblems.......................................................................189
Print head cleaning does notstart....................................................189
Thecolorinkisconsumedevenwhenprintinginblackinkonly.......................... 190
Printing plain paper quietly.........................................................190
Feel a slight electric shock when you touch the printer (short-circuit)......................190
Appendix A Where To Get Help
Technical Support Web Site.............................................................191
Contacting Epson Support..............................................................191
Before Contacting Epson. . . . . ...................................................... 191
Help for Users in NorthAmerica.................................................... 192
Help for Users in Europe. . . . ....................................................... 193
HelpforUsersinAustralia......................................................... 193
Help for Users in Singapore. ........................................................194
HelpforUsersinThailand..........................................................194
Help for Users in Vietnam..........................................................194
HelpforUsersinIndonesia.........................................................195
Help for Users in Hong Kong....................................................... 196
HelpforUsersinMalaysia..........................................................197
HelpforUsersinIndia.............................................................198
Help for Users in the Philippines.................................................... 199
Appendix B Product Information
PrinterParts..........................................................................200
Frontview....................................................................... 200
Rearview........................................................................ 202
Paper,Consumables,andOptions........................................................204
Paper........................................................................... 204
Inkcartridges.................................................................... 204
Maintenancebox..................................................................205
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Contents 7

Duplex unit (B-310N users only). . . . . . . . . . .......................................... 205
Legal-sizepapersupport........................................................... 205
Legal-sizepapercassette............................................................206
SystemRequirements.................................................................. 206
For using the printer. ..............................................................206
TechnicalSpecifications................................................................207
Paper........................................................................... 207
Inkcartridges.................................................................... 210
Mechanical...................................................................... 211
Electrical........................................................................ 212
Environmental................................................................... 212
Standardsandapprovals........................................................... 212
Interface.........................................................................213
Option.......................................................................... 213
Index
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Contents 8

Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson
Corporation. The information contained herein is designed only for use withthis Epson printer. Epson is not responsible for any
use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from
the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.
EPSON
®
is a registered trademark and Exceed Your Vision is a trademark of Seiko Epson Corporation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Apple
®
, Macintosh
®
and Mac OS
®
are registered trademarks of Apple Inc.
DPOF
™
is a trademark of CANON INC., Eastman Kodak Company, Fuji Photo Film Co., Ltd. and Matsushita Electric
Industrial Co., Ltd.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
Copyright © 2009 Seiko Epson Corporation. All rights reserved.
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Copyright and Trademarks 9

Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 7, Vista, XP, 2000, Server 2008 and Server 2003.
❏Windows 7 refers to Windows 7 Home Premium Edition, Windows 7 Professional Edition, Windows 7 Ultimate
Edition.
❏Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows
Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.
❏Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP
Professional Edition.
❏Windows 2000 refers to Windows 2000 Professional.
❏Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise
Edition.
❏Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise
Edition.
Macintosh refers to Mac OS X.
❏Mac OS X refers to Mac OS X 10.3.9 or later.
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Operating System Versions 10

Safety Instructions
Important Safety Instructions
Read all of the instructions in this section before using the printer. Also, be sure to follow all warnings
and instructions marked on the printer.
Setting up the printer
Observe the following when setting up the printer:
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer’s label.
❏Use only the power cord that comes with the printer. Use of another cord may result in fire or
electric shock.
❏The printer’s power cord is for use with the printer only. Use with other equipment may result in
fire or electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch
on and off.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference,
such as loudspeakers or the base units of cordless telephones.
❏Do not use a damaged or frayed power cord.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the
total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.
❏Do not attempt to service the printer yourself.
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Safety Instructions 11

❏Unplug the printer and refer servicing to qualified service personnel under the following
conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or
the casing damaged; the printer does not operate normally or exhibits a distinct change in
performance.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16
amp circuit breaker to provide adequate short-circuit protection and over-current protection for
the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
❏If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses
in the plug, make sure you replace them with fuses of the correct size and rating.
❏Do not hold the duplex unit when you lift the printer to prevent the duplex unit from becoming
detached. Also, make sure that the duplex unit is attached correctly after setting up the printer.
Choosing a place for the printer
Observe the following when choosing a place for the printer:
❏Place the printer on a flat, stable surface that extends beyond the base of the printer in all
directions. If you place the printer by the wall, leave more than 10 cm between the back of the
printer and the wall. The printer will not operate properly if it is tilted at an angle.
❏When storing or transporting the printer, do not tilt it, stand it on its side, or turn it upside down.
Otherwise, ink may leak from the ink packs.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away
from direct sunlight, strong light, or heat sources.
❏Avoid places subject to dust, shocks, or vibrations.
❏Leave enough room around the printer to allow for sufficient ventilation.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
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Safety Instructions 12

Using the printer
Observe the following when using the printer:
❏Avoid touching the components inside the printer unless instructed to do so in this guide.
❏Do not insert objects through the slots in the printer.
❏Take care not to spill liquid on the printer.
❏Do not touch the white flat cable inside the printer.
❏Do not put your hand inside the printer during printing.
❏Do not use aerosol products that contain flammable gases inside or around this product. Doing so
may cause fire.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Do not move the cartridge lever during printing.
❏Always turn off the printer using the PPower button. When this button is pressed, the PPower
light flashes. Do not unplug the printer or turn off the power to the outlet until the PPower light
stops flashing.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
❏Be careful not to trap your fingers when closing the printer cover.
Handling ink cartridges
Observe the following when handling ink cartridges:
❏Keep ink cartridges out of the reach of children and do not drink the ink.
❏If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them
immediately with water.
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Safety Instructions 13

❏For best results, shake the ink cartridge for about five seconds.
c
Caution:
Do not shake cartridges (that have been installed previously) with too much force.
❏Do not use an ink cartridge beyond the date printed on the cartridge carton.
❏Use up the ink cartridge within six months of installation for best results.
❏Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.
❏Store ink cartridges in a cool, dark place.
❏After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room
temperature for at least three hours before using it.
❏Do not touch the green IC chip on the side of the cartridge. This may affect normal operation and
printing.The IC chip on this ink cartridge retains a variety of cartridge related-information, such
as the ink cartridge status, so that the cartridge may be removed and reinserted freely. However,
each time the cartridge is inserted, some ink is consumed because the printer automatically
performs a reliability check. If you remove an ink cartridge for later use, protect the ink supply area
from dirt and dust, and store it in the same environment as this product. Note that there is a valve
in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink
from staining items that the cartridge touches. Do not touch the ink supply port or surrounding
area.
Warnings, Cautions, and Notes
Warnings, Cautions, and Notes in this User’s Guide are indicated as below and have the following
meaning.
w
Warnings
must be followed carefully to avoid bodily injury.
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Safety Instructions 14

c
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of the printer.
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Safety Instructions 15

Chapter 1
Using Your Software
Overview of Printer Driver and Status Monitor
The printer driver lets you choose from a wide variety of settings to get the best printing results. The
status monitor and the printer utilities help you check the printer and keep it in top operating
condition.
Accessing the printer driver for Windows
You can access the printer driver from most Windows applications, the Windows Start menu, or the
taskbar.
To make settings that apply only to the application you are using, access the printer driver from that
application.
To make settings that apply to all of your Windows applications, access the printer driver from the
Start menu or the taskbar.
Refer to the following sections to access the printer driver.
Note:
Screen shots of the printer driver windows in this User’s Guide are from Windows XP.
From Windows applications
1. Click Print or Print Setup on the File menu.
2. In the window that appears, click Printer, Setup, Options, Preferences, or Properties.
(Depending on your application, you may need to click one or a combination of these buttons.)
From the Start menu
❏Windows 7:
Click Start, click Devices and Printers. Right-click the icon for your printer and select
Printing preferences.
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Using Your Software 16

❏Windows Vista and Server 2008:
Click Start, click Control Panel, then double-click Printers. Right-click the icon for your
printer, then click Select Printing Preferences.
❏Windows XP and Server 2003:
Click Start, click Printers and Faxes. Right-click the icon for your printer, then click Printing
Preferences.
❏Windows 2000:
Click Start, point to Settings, then click Printers. Right-click the icon for your printer, then click
Printing Preferences.
From the shortcut icon on the taskbar
Right-click the printer icon on the taskbar, then select Printer Settings.
To add a shortcut icon to the Windows taskbar, first access the printer driver from the Start menu as
described above. Next, click the Maintenance tab, the Speed & Progress button, and then the
Monitoring Preferences button. In the Monitoring Preferences window, select the SelectShortcut
Icon check box.
Getting information through online help
You can access online help for items in the printer driver from your application or the Windows Start
menu.
&See “Accessing the printer driver for Windows” on page 16.
In the printer driver window, try one of the following procedures.
❏Right-click the item, then click Help.
❏Click the button at the top right of the window, then click the item (for Windows XP and 2000
only).
Accessing the printer driver for Mac OS X
The table below describes how to access the printer driver dialog.
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Using Your Software 17

Dialog How to Access It
Page Setup Click Page Setup on the File menu of your application.
Note for Mac OS X 10.5:
Depending on your application, the Page Setup menu may not appear in the File menu.
Print Click Print on the File menu of your application.
EPSON Printer
Utility3
You can access this software in the following three ways:
❏Double-click the EPSON Printer Utility3 icon in the Applications folder in
Macintosh HD. Select the printer from the Printer List, then click OK.
❏Click Print from your application’s File menu, choose Print Settings in the Print
window that is displayed, then click the Utility icon. This Utility icon is not
displayed when the printer is shared.
❏For Mac OS X 10.3 and 10.4 only
Open the Applications folder on your hard drive, then open the Utilities folder and
double-click the Print Center or Printer Setup Utility icon. Select the appropriate
printer from the list, then click the Configure or Utility button.
Getting information through online help
Click the Help button in the Print dialog.
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Using Your Software 18

Printing Web Pages to Fit to Your Paper Size
EPSON Web-To-Page lets you make Web pages fit to your paper size when printing. You can also see a
preview before printing.
Note for Windows:
This software is not available for Windows 7, Vista, XP x64, Server 2008, and Server 2003.
Note for Windows Internet Explorer 7 or later:
Printing web pages to fit to your paper size is a standard feature in Windows Internet Explorer 7 or
later.
Note for Mac OS X:
❏This software is not available for Mac OS X.
❏Printing web pages to fit to your paper size is available by using the printer driver.
&See “Printer settings for Mac OS X 10.5” on page 39.
&See “Printer settings for Mac OS X 10.3 or 10.4” on page 41.
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Using Your Software 19

Accessing EPSON Web-To-Page
After you install EPSON Web-To-Page, the menu bar is displayed on the Windows Internet Explorer
Toolbar. If it does not appear, select Toolbars from the View menu of Internet Explorer, and then
select EPSON Web-To-Page.
Uninstalling the Printer Software
Uninstalling the printer driver
You may need to uninstall your printer driver if you:
❏Upgrade your computer’s operating system.
❏Update your printer driver with a newer version.
❏Have a problem with the printer driver.
If you are upgrading your operating system or updating the printer driver version, be sure to uninstall
the current printer driver before upgrading or installing the new driver. Otherwise, the driver update
will not work.
For Windows
Note:
❏To uninstall programs in Windows 7, Vista and Server 2008, you need an administrator account
and the password if you log on as a standard user.
❏To uninstall programs in Windows XP and Server 2003, you must log on to a Computer
Administrator account.
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Using Your Software 20