Epson TM-H2000 Installation and operation manual

TM-H2000 Product Information Guide
What’s in the Box ........................................................................................................................... 1
Accessories..................................................................................................................................... 1
Printer Specifications ...................................................................................................................... 1
Media .............................................................................................................................................. 2
Reliability......................................................................................................................................... 2
Safety.............................................................................................................................................. 2
Dimensions ..................................................................................................................................... 2
Dip Switches................................................................................................................................... 2
Control Panel................................................................................................................................... 3
Loading Paper ................................................................................................................................. 4
Installing a Ribbon........................................................................................................................... 4
Testing the Printer .......................................................................................................................... 4
Removing a Paper Jam................................................................................................................... 5
Related Documentation .................................................................................................................. 5

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What’s in the Box
❏Printer
❏User’s Manual
❏Small thermal paper roll (for operational testing)
❏Power supply and AC cable (Energy Star models only)
❏Cable connector cover
❏Power switch cover
❏ERC-43B (endorsement ribbon)
Accessories
Printer Specifications
Printing
Print methods: receipt: thermal line printing
slip (endorsement): serial impact dot
matrix
Receipt Section
Dot density: 203 dpi × 203 dpi
(dpi = dots per inch [25.4 mm])
Print width: 2.83" (72 mm), 576 dots (3.15" paper)
2.1" (52.5 mm), 420 dots (2.28" paper)
Characters per line: font A: 48, font B: 64 (3.15" paper)
font A: 35, font B: 46 (2.28" paper)
Print direction: unidirectional with friction feed
Print speed: 10.2"/sec. (260 mm/sec.) maximum
Paper feed speed: approx. 7.9"/sec. [200 mm/sec.]
(continuous paper feed)
Power switch
Roll paper cover
Receipt unit
Manual cutter
Front cover
Control panel
Control panel
(Power) LED
Error LED
Paper LED
Feed button
Slip LED
Release button
Drawer kick-out
Power supply
Serial
Parallel
USB interface
Ethernet
Interface
Customer display
Option Model Part Number
AC adapter (with AC cable) PS-180 C825343
AC adapter (without AC cable) PS-180 C825341
AC cable AC CABLE 205498100
Interface boards UB series see price sheet
Epson customer display series DM-D see price sheet
58 mm paper guide PG-58II C32C814622
Endorsement ribbon ERC-43(B) ERC-43(B)
Franker cartridge EFC-02 A43S020479

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Character sets: alphanumeric: 95 characters;
international: 37 characters;
extended graphics: 128 × 11 pages
(including a space page)
Slip/Endorsement Section
Head wire matrix: 9-pin vertical; 1/72" wire pitch
Print width: 2.80" (71.2mm) max
Characters per line: font A: 25; font B: 33;
endorsement font: 40
Printing direction: Bidirectional, minimum distance printing
Print speed: Approx 4.0 lps (40-column, 21.1 cpi
with normal head energizing)
Character sets: alphanumeric: 95 characters;
international: 37 characters;
extended graphics: 128 × 12 pages
(including a space page)
Interfaces
Built-in: USB 2.0 Full-speed
Optional: serial, parallel, USB, Ethernet, and
wireless
Media
Roll Paper
Paper type: thermal roll paper
Paper size: 58mm or 80 mm wide
Slip Paper
Paper type: normal, pressure-sensitive, or carbon copy
paper
Paper size: 2.68 to 9.06" (W) × 2.68 to 11.69" (L)
[68 to 230 mm (W) × 68 to 297 mm (L)]
Minimum
paper size: 2.68 × 5.98" (68 × 152 mm)
Sheets: 3 parts maximum
Total thickness: 0.0035 to 0.0122" (0.09 to 0.31 mm)
Reliability
Receipt Printer
Print head life: 150 million pulses, 150 km
Mechanism: 20 million lines
Autocutter: 2 million cuts
MTBF: 360,000 hours
MCBF: 96 million lines
Endorsement Printer
Print head life: 200 million characters
MTBF: 180,000 hours
MCBF: 65 million lines
Safety
EMI: FCC part15B Subpart B Class A
CAN/CSA-CEI/IEC CISPR 22 Class A
Safety Standards: UL60950-1
CAN/CSA C22.2 No.60950-1
(Tested using the PS-180.)
Dimensions
Dimensions
(H × W × D): 7.13" × 6.30" × 10.94"
(181 mm × 160 mm × 278 mm)
Weight: approx. 8.82 lb (4.0 kg)
Dip Switches
Serial Interface
Bank 1 Function ON OFF
1 Data reception error Ignored Prints “?”
2 Receive buffer capacity 45 bytes 4 KB
3 Handshaking XON/XOFF DTR/DSR
4 Word length 7 bits 8 bits
5 Parity check Yes No
6 Parity selection Even Odd
7 and 8 Transmission speed See table below

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Parallel Interface
Control Panel
LEDs
(Power)
On when the power is on.
Note: Turn off the product before opening any covers.
Error
Steadily on when the printer is offline. See if a cover is open.
Blinking if there is an error. Turn the printer off for a few
seconds, then turn the printer back on. If still blinking,
contact a dealer or qualified service person.
Paper
Comes on when roll paper is low or out. Flashes when the
product is performing a self-test.
Slip
Blinks when the printer is ready to receive slip paper. Steadily
on during printing of a slip, and blinks again when slip paper
should be removed.
Buttons
Feed
Pressing this button once feeds paper by one line. Holding
this button down feeds paper continuously.
Release
Pressing this button releases slip paper or starts a slip paper
self-test.
Transmission speed Switch 1-7 Switch 1-8
4800 ON ON
9600 OFF ON
19200 ON OFF
38400 OFF OFF
Bank 2 Function ON OFF
1 Handshaking (BUSY) Receive buffer
full
Offline or
receive buffer
full
2 Customer display (DM-D)
connection
Connected Not connected
3 and 4 Print density See table below
5 and 6 Reserved Set to OFF (Do not change.)
7 I/F pin 6 reset Enabled Disabled
8 I/F pin 25 reset Enabled Disabled
Level Function Switch 2-3 Switch 2-4
1 Standard OFF OFF
2Medium ON OFF
3 Dark OFF ON
Bank 1 Function ON OFF
1 Auto line feed Always enabled Always disabled
2 Receive buffer capacity 45 bytes 4 KB
3 — 8 Reserved Set to OFF (Do not change.)
Bank 2 Function ON OFF
1 Handshaking (BUSY) Receive buffer
full
Offline or
receive buffer
full
2 Reserved Set to OFF (Do not change.)
3 and 4 Print density See table below
5 — 7 Reserved Set to OFF (Do not change.)
8 I/F pin 31 reset Set to ON (Do not change.)
Level Function Switch 2-3 Switch 2-4
1 Standard OFF OFF
2Medium ON OFF
3 Dark OFF ON

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Loading Paper
Receipt Section
Caution: To avoid injury, do not touch any part of the printer other
than the roll paper when the cover is open.
Note: Do not open the paper roll cover when the printer is printing or
feeding paper. Only use paper that meets specifications, and do not
use rolls that have the paper glued onto the core.
1. Be sure the printer is not receiving data, then open the roll
paper cover by lifting the two tabs on the roll paper cover
and pushing the cover back.
2. Remove the used roll paper core, if there is one, and insert
the roll paper in the direction shown below.
3. Pull out some paper, and close the roll paper cover.
4. Tear off the extra paper using the manual cutter.
Slip Section
When inserting slip paper, be sure that the right side of the
paper is against the right side of the paper guide as shown
below.
Installing a Ribbon
Note: Be sure to turn on the power before installing the ribbon.
1. Unpack the ribbon and turn the knob on the ribbon in the
direction marked on the ribbon to remove any slack.
2. Turn the printer on.
3. Open the printer’s front cover using the tabs on each side of
the cover.
4. Remove the old ribbon, if this is one.
5. Insert the new ribbon until it clicks into place.
6. Close the printer’s front cover.
Testing the Printer
Receipt Section
Follow the steps below to perform a self-test on roll paper:
1. Make sure the printer is off and all the covers are closed.
2. Press and hold the Feed button and turn on the printer. The
printer prints its status and the Paper LED begins flashing.
3. To continue the self-test, press the Feed button.
The self test is complete when *** completed *** is printed.
Slip Section
Follow the steps below to perform a self-test on roll paper:
1. Make sure the printer is off and all the covers are closed.
2. Press and hold the Release button and turn on the printer.
3. When the Slip LED begins flashing, insert a slip.
The self test is complete when *** completed *** is printed.

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Removing a Paper Jam
Receipt Section
Caution: Do not touch the thermal head, because it can be very hot
after printing. Let it cool before you remove the jammed paper.
1. Turn off the printer.
2. open the roll paper cover by lifting the two tabs on the roll
paper cover and pushing the cover back.
3. Remove the jammed paper.
4. Close the roll paper cover.
Slip Section
1. Turn off the printer.
2. Open the printer’s front cover using the tabs on each side of
the cover.
3. Open the franking unit using the lever at the right of the
franking unit.
4. Remove the jammed paper.
Related Documentation
EPSON TM-H2000 Specifications
EPSON TM-H2000 Developer Guide
EPSON TM-H2000 User Guide
EPSON TM-H2000 Technical Manual