Epson DLQ-3500II User manual

User’s Guide
NPD6247-01 EN

Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson
Corporation. The information contained herein is designed only for use withthis Epson printer. Epson is not responsible for any
use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
EPSON is a registered trademark, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, ESC/P, and ESC/P2 are
trademarks of Seiko Epson Corporation.
Microsoft
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and in other countries.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
The contents of this manual and the specifications of this product are subject to change without notice.
© 2019 Seiko Epson Corporation
DLQ-3500II/DLQ-3500IIN User’s Guide
Copyrights and Trademarks 2

Contents
About This Manual
WheretoFindInformation...............................................................8
DescriptionsUsedinthisManual..........................................................8
OperatingSystemVersions...............................................................8
Safety Instructions
SafetyInstructions......................................................................10
Warnings,Cautions,andNotes.......................................................10
Hot Parts Caution Symbol...........................................................10
ImportantSafetyInstructions........................................................10
For United Kingdom users. . . . . ......................................................13
ForSingaporeusers................................................................14
ForGermanusers..................................................................14
ForTurkishusers..................................................................14
Chapter 1 Printer Basics
PrinterParts...........................................................................15
ControlPanel..........................................................................17
ButtonsandLights.................................................................17
GuidetotheLCDScreens...........................................................18
Chapter 2 Menu Options for Settings
MenuOptionsforBasicSettings..........................................................23
BasicSettings......................................................................23
Menu Options for Printer Settings........................................................24
PrintAllSettings...................................................................24
Print Area Settings. . . . . . . ..........................................................24
Character/LineSpaceSettings........................................................25
Print Control Settings. ..............................................................27
InterfaceSettings...................................................................29
Menu Options for Network Settings (Available only onNetworkcompatiblemodels.).............30
DLQ-3500II/DLQ-3500IIN User’s Guide
Contents 3

PrintStatusSheet..................................................................30
AdvancedSetup...................................................................30
RestoreDefaultSettings.............................................................31
PanelLockOutMode...................................................................31
Changing the Panel Lock Out Modesetting.............................................31
Chapter 3 Paper Handling
SelectingaPaperSource.................................................................33
Paper source and paper types........................................................34
Adjusting the Head Gap.................................................................35
Loading Continuous Paper. . . . . ..........................................................38
Positioning the continuous paper supply...............................................38
Loading continuous paper with thetractor.............................................38
LoadingSingleSheets...................................................................45
Loading single sheets from thefront...................................................45
Loading single sheets from the rear. . . . . ...............................................47
LoadingSpecialPaper...................................................................47
Multipartforms....................................................................47
Labels............................................................................48
Envelopes.........................................................................49
Postcards.........................................................................50
Switching Between Continuous Paper and Single Sheets......................................51
Switchingtosinglesheets............................................................51
Switching to continuous paper.......................................................52
UsingtheMicroAdjustFunction.........................................................53
Adjusting the tear off position........................................................53
Chapter 4 Printer Software
About Your Printer Software.............................................................55
UsingthePrinterDriver.................................................................55
Accessing the printer driver fromWindowsapplications..................................56
Accessing the printer driver fromtheStartmenu........................................59
Changing the printer driver settings...................................................61
PrinterDriverSettingsOverview..........................................................62
Printersettings....................................................................63
Monitoring settings................................................................65
DLQ-3500II/DLQ-3500IIN User’s Guide
Contents 4

SettingUtility.....................................................................66
UsingEPSONStatusMonitor3...........................................................66
InstallingEPSONStatusMonitor3...................................................67
Setting up EPSON Status Monitor3...................................................67
AccessingEPSONStatusMonitor3...................................................69
UsingBi-DAdjustment.................................................................70
Making adjustment with Bi-D Adjustment.............................................70
Using Printer Setting. . . . . . . . . . ..........................................................71
Changing printer setting............................................................72
Setting Up Your Printer on aNetwork.....................................................74
Sharingtheprinter.................................................................74
Setting up your printer as a sharedprinter..............................................74
Settingfortheclients...............................................................78
CancellingPrinting.....................................................................83
Uninstalling the PrinterSoftware.........................................................83
Uninstalling the printer driver and EPSON StatusMonitor3..............................84
Chapter 5 Troubleshooting
CheckingthePrinterStatus..............................................................86
Checking Messages on the LCDScreen................................................86
ProblemsandSolutions.................................................................86
Powersupplyproblems.............................................................87
Printing..........................................................................87
PaperHandling....................................................................91
Networkproblems.................................................................94
Correcting USB Problems...............................................................94
ClearingaPaperJam....................................................................94
Aligning Vertical Lines in Your Printout...................................................96
CancellingPrinting.....................................................................97
Using the printer driver. . ...........................................................97
Using the printer’s control panel......................................................97
PrintingaSelfTest.....................................................................97
PrintingHexDump....................................................................98
Chapter 6 Where To Get Help
Technical Support Web Site.............................................................100
DLQ-3500II/DLQ-3500IIN User’s Guide
Contents 5

Contacting Customer Support...........................................................100
Before Contacting Epson. . . . . ...................................................... 100
Help for Users in Europe. . . . ....................................................... 101
HelpforUsersinAustralia......................................................... 101
Help for Users in Singapore. ........................................................102
Help for Users in Vietnam..........................................................102
HelpforUsersinIndonesia.........................................................103
Help for Users in Hong Kong....................................................... 105
HelpforUsersinMalaysia..........................................................105
Help for Users in the Philippines.................................................... 106
Chapter 7 Options and Consumables
ReplacingtheRibbonCartridge..........................................................108
Genuine Epson ribbon cartridge.....................................................108
Replacingtheribboncartridge...................................................... 108
CutSheetFeeder...................................................................... 112
Installingthecutsheetfeeder....................................................... 112
Loading paper to the cut sheetfeeder.................................................114
Loading paper manually using the sheet guide......................................... 116
Switching between the tractor and the cut sheet feeder.................................. 117
Automatic Sheet AlignmentUnit........................................................ 118
Installingtheautomaticsheetalignmentunit.......................................... 118
Loading paper using the automatic sheet alignment unit. . . . . . ...........................120
Adjustingtheprintingposition.......................................................... 121
Chapter 8 Product Information
Printer Specifications.................................................................. 122
Mechanical...................................................................... 122
Electronic........................................................................124
Electrical........................................................................ 125
Environmental................................................................... 126
Paper........................................................................... 126
Printablearea.................................................................... 134
SystemRequirements..............................................................136
CommandLists.......................................................................136
EpsonESC/Pcontrolcodes......................................................... 136
DLQ-3500II/DLQ-3500IIN User’s Guide
Contents 6

IBMPPDSemulationcontrolcodes..................................................137
Standards and Approvals. .............................................................. 138
Safetyapprovals...................................................................138
CleaningthePrinter................................................................... 139
TransportingthePrinter................................................................139
Glossary
Index
DLQ-3500II/DLQ-3500IIN User’s Guide
Contents 7

About This Manual
Where to Find Information
The following manuals are supplied with your Epson printer.
Start Here (paper manual)
Provides information on setting up the printer and installing the software.
User's Guide (this manual)
Provides overall information and instructions on using the printer.
Network Guide ( DLQ-3500IIN only)
Provides network information on management and printer settings.
Descriptions Used in this Manual
❏Screenshots of the printer software screens are from Windows 10 unless otherwise specified. The
content displayed on the screens varies depending on the model and situation.
❏Screenshots of the printer LCD screens are subject to change without notice. The contents may
vary depending on the product.
❏Illustrations of the printer used in this manual are examples only. Although there may be slight
differences depending on the model, the method of operation is the same.
Operating System Versions
Regarding the operating systems, the explanations in this manual are mainly for Windows users and
terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2",
"Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003
R2", and "Windows Server 2003" refer to the following operating system. Additionally, "Windows" is
used to refer to all versions.
❏Microsoft
®
Windows
®
10 operating system
❏Microsoft
®
Windows
®
8.1 operating system
DLQ-3500II/DLQ-3500IIN User’s Guide
About This Manual 8

❏Microsoft
®
Windows
®
8 operating system
❏Microsoft
®
Windows
®
7 operating system
❏Microsoft
®
Windows Vista
®
operating system
❏Microsoft
®
Windows
®
XP operating system
❏Microsoft
®
Windows
®
XP Professional x64 Edition operating system
❏Microsoft
®
Windows Server
®
2019 operating system
❏Microsoft
®
Windows Server
®
2016 operating system
❏Microsoft
®
Windows Server
®
2012 R2 operating system
❏Microsoft
®
Windows Server
®
2012 operating system
❏Microsoft
®
Windows Server
®
2008 R2 operating system
❏Microsoft
®
Windows Server
®
2008 operating system
❏Microsoft
®
Windows Server
®
2003 R2 operating system
❏Microsoft
®
Windows Server
®
2003 operating system
DLQ-3500II/DLQ-3500IIN User’s Guide
About This Manual 9

Safety Instructions
Safety Instructions
Warnings, Cautions, and Notes
!
Warnings
must be followed carefully to avoid bodily injury.
!
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of your printer.
Hot Parts Caution Symbol
This symbol is placed on the print head and other parts to indicate that they may be hot.
Never touch those parts just after the printer has been used. Let them cool for a few
minutes before touching them.
Important Safety Instructions
Read all of these safety instructions before using the printer. In addition, follow all warnings and
instructions marked on the printer itself.
Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
When setting up the printer
❏Do not place the printer on an unstable surface or near a radiator or heat source.
❏Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted or placed
at an angle.
DLQ-3500II/DLQ-3500IIN User’s Guide
Safety Instructions 10

❏Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as
this restricts ventilation.
❏Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects
through the slots.
❏Leave adequate room around the printer for easy operation and maintenance.
❏Place the printer where you can easily connect it to a network interface cable, if necessary
(DLQ-3500IIN only).
❏Use only the type of power source indicated on the printer’s label. If you are not sure of the power
supply specifications in your area, contact your local power company or consult your dealer.
❏Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏Do not use a damaged or frayed power cord.
❏The power cord should be placed to avoid abrasions, cuts, fraying, crimping, kinking, and other
damage.
❏If you use an extension cord with the printer, make sure the total ampere rating of all devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total
ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet’s
ampere rating.
❏Use only the power cord that comes with this product. Use of another cord may result in fire or
electric shock.
❏This product’s power cord is for use with this product only. Use with other equipment may result
in fire or electric shock.
❏Be sure the AC power cord meets the relevant local safety standards.
❏Avoid using or storing the printer in places subject to rapid changes in temperature and humidity.
Also keep it away from direct sunlight, strong light, heat sources, or excessive moisture or dust.
❏Avoid places subject to shocks and vibrations.
❏Place the printer near a wall outlet where you can easily unplug the power cord.
❏Keep the entire computer system away from potential sources of electromagnetic interference,
such as loudspeakers or the base units of cordless telephones.
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Safety Instructions 11

❏Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power
can erase information in the memory of your printer or computer. Also avoid outlets on the same
circuit as large motors or other appliances that can cause voltage fluctuations.
❏Use a grounded power outlet; do not use an adapter plug.
❏If you plan to use a printer stand, follow these guidelines:
- Use a stand that can support at least twice the weight of the printer.
- Never use a stand that tilts the printer. The printer should always be kept level.
- Position your printer’s power cord and interface cable so they do not interfere with paper
feeding. If possible, secure the cables to a leg of the printer stand.
When maintaining the printer
❏Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only.
❏Do not spill liquid onto the printer.
❏Do not attempt to service the printer yourself except as specifically explained in this guide.
❏Unplug the printer and refer servicing to qualified service personnel under the following
conditions:
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a distinct change in performance.
❏Do not use aerosol blowers which contain flammable gas inside or around this product. Doing so
may cause fire.
❏Adjust only those controls that are covered by the operating instructions.
❏If you plan to use the printer in Germany, observe the following:
To provide adequate short-circuit protection and over-current protection for this printer, the
building installation must be protected by a 10- or 16-amp circuit breaker.
Bei Anschluss des Druckers an die Stromversorgung muss sichergestellt werden, dass die
Gebaudeinstallation mit einer 10A- oder 16 A-Sicherung abgesichert ist.
When handling the paper
❏Do not leave labels loaded in the printer between jobs; they may curl around the platen and jam
when you resume printing.
❏Do not load paper that is curled or has been folded.
DLQ-3500II/DLQ-3500IIN User’s Guide
Safety Instructions 12

When operating the printer
❏Adjust only those controls that are covered in the user documentation. Improper adjustment of
other controls may result in damage requiring extensive repair by a qualified technician.
❏Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise,
you may damage the printer.
❏Do not turn off the printer while it is printing the self test. Always press the Pause button to stop
printing and then turn off the printer.
❏Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer.
❏Never replace the print head yourself; you may damage the printer. Also, other parts of the printer
must be checked when the print head is replaced.
❏You need to move the print head by hand to replace the ribbon cartridge. If you have just used the
printer, the print head may be hot; let it cool for a few minutes before touching it.
Restriction of use
When this product is used for applications requiring high reliability/safety such as transportation
devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety
devices etc.; or functional/precision devices etc., you should use this product only after giving
consideration to including fail-safes and redundancies into your design to maintain safety and total
system reliability. Because this product was not intended for use in applications requiring extremely
high reliability/safety such as aerospace equipment, main communication equipment, nuclear power
control equipment, or medical equipment related to direct medical care etc., please make your own
judgment on this product's suitability after a full evaluation.
For United Kingdom users
Use of options
Epson (UK) Limited shall not be liable against any damages or problems arising from the use of any
options or consumable products other than those designated as Original Epson Products or Epson
Approved Products by Epson (UK) Limited.
Safety information
!
Warning:
This appliance must be earthed. Refer to the rating plate for voltage and check that the appliance
voltage corresponds to the supply voltage.
DLQ-3500II/DLQ-3500IIN User’s Guide
Safety Instructions 13

Important:
The wires in the mains lead fitted to this appliance are coloured in accordance to the following code:
Green and yellow — Earth
Blue — Neutral
Brown — Live
If you have to fit a plug:
As the colours of the mains lead of this appliance may not match coloured markings used to identify
the terminals in a plug, please proceed as follows:
The green and yellow wire must be connected to the terminal in the plug which is marked with the
letter E or the Earth symbol (G).
The blue wire must be connected to the terminal in the plug marked with the letter N.
The brown wire must be connected to the terminal in the plug marked with the letter L.
If damage occurs to the plug, replace the cord set or consult a qualified electrician.
Replace fuses only with a fuse of the correct size and rating.
For Singapore users
Replace fuses only with fuses of the correct size and rating.
For German users
Importeur
EPSON EUROPE. B.V.
AMSTERDAM. THE NETHERLANDS
For Turkish users
DLQ-3500II/DLQ-3500IIN User’s Guide
Safety Instructions 14

Chapter 1
Printer Basics
Printer Parts
1 printer cover Open this when replacing the ribbon cartridge or removing jammed
paper.
2 tear off edge Use this to cut paper for continuous paper.
3 edge guide Guides the paper straight into the printer.
4 paper support Keeps paper flat while feeding.
5 automatic sheet alignment unit
connector
Connects the cable from the optional automatic sheet alignment
unit.
6 sheet guide Allows you to manually feed sheets one-by-one into the printer.
7 paper feed knob Use this to feed paper manually when paper gets stuck inside the
printer.
DLQ-3500II/DLQ-3500IIN User’s Guide
Printer Basics 15

8 control panel The printer's operation panel.
1 tractor unit Use this to feed continuous paper.
2 cut sheet feeder connector Connects the cable from the optional cut sheet feeder.
3 USB port Connects a USB cable.
4 parallel interface connector Connects the parallel interface cable.
5 LAN port Connects a LAN cable.
6 center paper support Place this in the middle of the sprockets to maintain the center of the
continuous paper.
7 AC inlet Connects the power cable.
8 sprocket When feeding continuous paper, adjust the sprockets to the width
of the paper and use them to secure the paper.
1 ribbon cartridge Contains ink ribbon.
DLQ-3500II/DLQ-3500IIN User’s Guide
Printer Basics 16

2 print head Prints on paper.
3 paper bail Plate or bar that uses rollers to apply pressure to the paper.
Control Panel
Buttons and Lights
1Power button/light Turns the printer on or off.
Unplug the power cord after checking that the power light is off.
2button Displays the home screen.
3Paper Out light On when no paper is loaded in the selected paper source or paper is not loaded
correctly.
Flashes when paper has not been fully ejected or a paper jam has occurred.
4 LCD screen Displaysmenusandmessages.Usebuttonsonthecontrol paneltoselectamenuor
to make settings.
5Paper Source button Selects a paper source.
Tractor Print on continuous paper fed from tractor.
Manual/CSF Print on single sheets fed from sheet guide, automatic
alignment unit (option), or Cut-sheet feeder (option).
DLQ-3500II/DLQ-3500IIN User’s Guide
Printer Basics 17

6u, d, r, l, OK buttons Usetheudrlbuttonstoselectamenu, and thenpresstheOKbutton to enter the
selected menu.
In Micro Adjust mode, you can press the uor dbuttons to adjust the tear off
position.
7Cancel button Stop printing and clear the input data buffer.
8Pause button/light The printer is ready when the light is on. Press this button briefly to pause the
printer when it is in ready status.
The printer is paused when the light is off. Press this button briefly to enter ready
status when the printer is paused.
Press this button while printing to temporarily stop printing.
Press again to resume printing.
The light flashes when the printer is receiving data.
9LF/FF button Feeds paper line by line when pressing shortly.
Ejects a single sheet or advances continuous paper to the next top of form position
when held down.
10 Load/Eject button Loads a single sheet of paper.
Ejects a single sheet of paper if a sheet is loaded.
Loads continuous paper from the standby position.
Feeds continuous paper backward to the standby position if a sheet is loaded.
11 button Returns to the previous screen.
Guide to the LCD Screens
This section provides an overview of menus and controls for the LCD screens.
DLQ-3500II/DLQ-3500IIN User’s Guide
Printer Basics 18

Home Screen
You can check current settings or change settings.
1 The home screen
2 The top three lines on the home screen are shortcut menus that display some setting items and current settings.
You can focus on this area by pressing the uor dbuttons and then pressing OK to access the settings menu.
Paper Source Select a paper source. See “Paper Source” on page 23.
Font Selects one of the available fonts. To select a font, see “Font” on
page 23.
Pitch Selects one of the pitch settings. To select a pitch, see “Pitch” on
page 23.
3Indicates the part of the menu currently displayed on the screen. You can scroll the screen by using the uor d
buttons.
4 Displays available buttons and controls.
5 Displays the menu items.
You can focus on a setting by pressing the uor dbuttons and then pressing OK to access the settings menu.
Menu Allowsyoutomakeprintersettings.See also “Menu Optionsfor Settings”on
page 23.
Tear off Allows you to feed continuous paper to the tear off position. See also
“Adjusting the tear off position” on page 53.
Replace Ribbon Displays instructions for replacing the ribbon. See also “Replacing the
Ribbon Cartridge” on page 108.
DLQ-3500II/DLQ-3500IIN User’s Guide
Printer Basics 19

Job Information Screen
Your printer can display job information when it receives print jobs in Windows. You can enter a
short note in the printer driver as a DriverNote which allows you to identify the print job. See “Printer
Driver Settings Overview” on page 62.
The information or message displayed may differ depending on the print data sent from the Windows
application.
1 The information icon indicates that information is available.
2 Printer driver settings such as the following are displayed.
User Name
Driver Note*
Paper Size
Paper Source
3 Displays available buttons and controls.
* If the Driver Note check box has been cleared in the printer driver, the document name is displayed instead.
Note:
The job information screen is useful if you want to pause the printer before you start printing by selecting
a Paper Source setting that ends with (check paper). This allows you to check the paper or pre-printed
form that will be used for your print job. See “Printer Driver Settings Overview” on page 62.
DLQ-3500II/DLQ-3500IIN User’s Guide
Printer Basics 20