Epson FX-890II User manual

User’s Guide
NPD5749-01 EN

Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson
Corporation. The information contained herein is designed only for use withthis Epson printer. Epson is not responsible for any
use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
EPSON
®
and ESC/PR are registered trademarks, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and ESC/P2 are
trademarks of Seiko Epson Corporation.
Microsoft
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
The contents of this manual are subject to change without notice.
© 2017 Seiko Epson Corporation
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Copyrights and Trademarks 2

Operating System Versions
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP",
"Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2" refer to the following
operating system. Additionally, "Windows" is used to refer to all versions.
❏Microsoft
®
Windows
®
10 operating system
❏Microsoft
®
Windows
®
8.1 operating system
❏Microsoft
®
Windows
®
8 operating system
❏Microsoft
®
Windows
®
7 operating system
❏Microsoft
®
Windows Vista
®
operating system
❏Microsoft
®
Windows
®
XP operating system
❏Microsoft
®
Windows Server
®
2016 operating system
❏Microsoft
®
Windows Server
®
2012 R2 operating system
❏Microsoft
®
Windows Server
®
2012 operating system
❏Microsoft
®
Windows Server
®
2008 R2 operating system
❏Microsoft
®
Windows Server
®
2008 operating system
❏Microsoft
®
Windows Server
®
2003 R2 operating system
❏Microsoft
®
Windows Server
®
2003 operating system
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Operating System Versions 3

Contents
Where to Find Information
WheretoFindInformation...............................................................9
Safety Instructions
SafetyInstructions......................................................................10
Warnings,Cautions,andNotes.......................................................10
Hot Parts Caution Symbol...........................................................10
ImportantSafetyInstructions........................................................10
For users in Russia, Belarus, and Kazakhstan............................................13
For United Kingdom users. . . . . ......................................................14
ForSingaporeusers................................................................15
ForGermanusers..................................................................15
ForTurkishusers..................................................................15
ForUkraineusers..................................................................15
Chapter 1 Paper Handling
SelectingaPaperSource.................................................................16
Printingoncontinuouspaper........................................................16
Printing on single sheets (cut-sheet)...................................................18
SettingthePaperReleaseLever...........................................................19
AdjustingthePaperThicknessLever......................................................19
Loading Continuous Paper. . . . . ..........................................................21
Positioning your continuous paper supply..............................................21
Loading continuous paper with thetractor.............................................21
Using the tear-off function...........................................................42
LoadingSingleSheets...................................................................44
Available paper types. . . . . . .........................................................44
Usingthesheetguide...............................................................45
LoadingSpecialPaper...................................................................49
Multipartforms....................................................................49
Labels............................................................................50
Envelopes.........................................................................52
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Contents 4

Cards............................................................................52
Switching Between Continuous Paper and Single Sheets......................................53
Switchingtosinglesheets............................................................53
Switching to continuous paper.......................................................54
UsingtheMicroAdjustFunction.........................................................55
Adjusting the tear-off position.......................................................55
Adjusting the top-of-form position. . . . . . . . ............................................56
Chapter 2 Printer Software
About Your Printer Software.............................................................59
UsingthePrinterDriver.................................................................59
Accessing the printer driver fromWindowsapplications..................................60
Accessing the printer driver fromtheStartmenu........................................62
Changing the printer driver settings...................................................65
PrinterDriverSettingsOverview..........................................................66
Printersettings....................................................................67
Monitoring settings................................................................69
SettingUtility.....................................................................69
UsingEPSONStatusMonitor3...........................................................69
Setting up EPSON Status Monitor3...................................................70
AccessingEPSONStatusMonitor3...................................................72
InstallingEPSONStatusMonitor3...................................................72
UsingBi-DAdjustment.................................................................73
Making adjustment with Bi-D Adjustment.............................................73
Using Printer Setting. . . . . . . . . . ..........................................................74
Changing printer setting............................................................75
Setting Up Your Printer on aNetwork.....................................................76
Sharingtheprinter.................................................................76
Setting up your printer as a sharedprinter..............................................76
Settingfortheclients...............................................................80
CancellingPrinting.....................................................................85
Uninstalling the PrinterSoftware.........................................................85
Uninstalling the printer driver and EPSON StatusMonitor3..............................86
Chapter 3 Control Panel
ButtonsandLights.....................................................................88
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Contents 5

Selecting a Font and Pitch...............................................................90
About Your Printer’s DefaultSettings......................................................92
DefaultSettingmode...............................................................92
Changingdefaultsettings............................................................97
Lock-OutMode........................................................................98
Changing the lock-out mode setting...................................................99
Chapter 4 Troubleshooting
Using the Error Indicators. . . . .......................................................... 101
Problems and Solutions................................................................ 102
Powersupplyproblems............................................................ 103
Printing......................................................................... 103
PaperHandling...................................................................108
Networkproblems................................................................ 110
CorrectingUSBProblems.............................................................. 110
ClearingaPaperJam...................................................................111
Aligning Vertical Lines in Your Printout.................................................. 111
CancellingPrinting....................................................................112
Using the printer driver. . .......................................................... 113
Using the printer’s control panel.....................................................113
PrintingaSelfTest.................................................................... 113
PrintingHexDump................................................................... 114
Chapter 5 Where To Get Help
Technical Support Web Site.............................................................116
Contacting Customer Support...........................................................116
Before Contacting Epson. . . . . ...................................................... 116
Help for Users in Europe. . . . ....................................................... 117
HelpforUsersinIndonesia.........................................................117
Help for Users in Singapore. ........................................................117
HelpforUsersinMalaysia..........................................................117
HelpforUsersinIndia.............................................................118
Help for Users in the Philippines.................................................... 118
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Contents 6

Chapter 6 Options and Consumables
ReplacingtheRibbonCartridge..........................................................119
Genuine Epson ribbon cartridge.....................................................119
Replacingtheribboncartridge...................................................... 119
Cut-SheetFeeder......................................................................123
Installing the cut-sheet feeder....................................................... 124
Loadingpaperinthesingle-bincut-sheetfeeder........................................126
Loadingpaperinthehigh-capacitycut-sheetfeeder.....................................129
Assembling the double-bin cut-sheet feeder........................................... 132
Selecting the paper path (bin 1 or bin 2)...............................................133
RollPaperHolder..................................................................... 134
Assemblingtherollpaperholder.................................................... 134
Installing the roll paper holder...................................................... 135
Loading roll paper. . . . . . . ..........................................................135
Removingrollpaper...............................................................138
AdditionalTractorUnit................................................................ 138
AdditionalSheetGuide.................................................................138
Chapter 7 Product Information
PrinterParts..........................................................................139
Printer Specifications.................................................................. 141
Mechanical...................................................................... 141
Electronic........................................................................144
Electrical........................................................................ 145
Environmental................................................................... 146
Paper........................................................................... 147
Recommended printablearea....................................................... 151
CommandLists.......................................................................153
EpsonESC/Pcontrolcodes......................................................... 153
IBMPPDSemulationcontrolcodes..................................................154
Standards and Approvals. .............................................................. 155
Safetyapprovals...................................................................155
CleaningthePrinter................................................................... 156
TransportingthePrinter................................................................157
Glossary
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Contents 7

Index
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Contents 8

Where to Find Information
Where to Find Information
The following manuals are supplied with your Epson printer.
Start Here (paper manual)
Provides information on setting up the printer and installing the software.
User's Guide (this manual)
Provides overall information and instructions on using the printer.
Network Guide (FX-890IIN/FX-2190IIN only)
Provides network information on management and printer settings.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Where to Find Information 9

Safety Instructions
Safety Instructions
Warnings, Cautions, and Notes
!
Warnings
must be followed carefully to avoid bodily injury.
!
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of your printer.
Hot Parts Caution Symbol
This symbol is placed on the print head and other parts to indicate that they may be hot.
Never touch those parts just after the printer has been used. Let them cool for a few
minutes before touching them.
Important Safety Instructions
Read all of these safety instructions before using the printer. In addition, follow all warnings and
instructions marked on the printer itself.
Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
When setting up the printer
❏Do not place the printer on an unstable surface or near a radiator or heat source.
❏Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted or placed
at an angle.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Safety Instructions 10

❏Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as
this restricts ventilation.
❏Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects
through the slots.
❏Leave adequate room around the printer for easy operation and maintenance.
❏Place the printer where you can easily connect it to a network interface cable, if necessary
(FX-890IIN/FX-2190IIN only).
❏Use only the type of power source indicated on the printer’s label. If you are not sure of the power
supply specifications in your area, contact your local power company or consult your dealer.
❏Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏Do not use a damaged or frayed power cord.
❏The power cord should be placed to avoid abrasions, cuts, fraying, crimping, kinking, and other
damage.
❏If you use an extension cord with the printer, make sure the total ampere rating of all devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total
ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet’s
ampere rating.
❏Use only the power cord that comes with this product. Use of another cord may result in fire or
electric shock.
❏This product’s power cord is for use with this product only. Use with other equipment may result
in fire or electric shock.
❏Be sure the AC power cord meets the relevant local safety standards.
❏Avoid using or storing the printer in places subject to rapid changes in temperature and humidity.
Also keep it away from direct sunlight, strong light, heat sources, or excessive moisture or dust.
❏Avoid places subject to shocks and vibrations.
❏Place the printer near a wall outlet where you can easily unplug the power cord.
❏Keep the entire computer system away from potential sources of electromagnetic interference,
such as loudspeakers or the base units of cordless telephones.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Safety Instructions 11

❏Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power
can erase information in the memory of your printer or computer. Also avoid outlets on the same
circuit as large motors or other appliances that can cause voltage fluctuations.
❏Use a grounded power outlet; do not use an adapter plug.
❏If you plan to use a printer stand, follow these guidelines:
- Use a stand that can support at least twice the weight of the printer.
- Never use a stand that tilts the printer. The printer should always be kept level.
- Position your printer’s power cord and interface cable so they do not interfere with paper
feeding. If possible, secure the cables to a leg of the printer stand.
When maintaining the printer
❏Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only.
❏Do not spill liquid onto the printer.
❏Do not attempt to service the printer yourself except as specifically explained in this guide.
❏Unplug the printer and refer servicing to qualified service personnel under the following
conditions:
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a distinct change in performance.
❏Do not use aerosol blowers which contain flammable gas inside or around this product. Doing so
may cause fire.
❏Adjust only those controls that are covered by the operating instructions.
❏If you plan to use the printer in Germany, observe the following:
To provide adequate short-circuit protection and over-current protection for this printer, the
building installation must be protected by a 10- or 16-amp circuit breaker.
Bei Anschluss des Druckers an die Stromversorgung muss sichergestellt werden, dass die
Gebaudeinstallation mit einer 10A- oder 16 A-Sicherung abgesichert ist.
When Handling the paper
❏Do not leave labels loaded in the printer between jobs; they may curl around the platen and jam
when you resume printing.
❏Do not load paper that is curled or has been folded.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Safety Instructions 12

When operating the printer
❏Adjust only those controls that are covered in the user documentation. Improper adjustment of
other controls may result in damage requiring extensive repair by a qualified technician.
❏Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise,
you may damage the printer.
❏Do not turn off the printer while it is printing the self test. Always press the Pause button to stop
printing and then turn off the printer.
❏Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer.
❏Never replace the print head yourself; you may damage the printer. Also, other parts of the printer
must be checked when the print head is replaced.
❏You need to move the print head by hand to replace the ribbon cartridge. If you have just used the
printer, the print head may be hot; let it cool for a few minutes before touching it.
Restriction of use
When this product is used for applications requiring high reliability/safety such as transportation
devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety
devices etc.; or functional/precision devices etc., you should use this product only after giving
consideration to including fail-safes and redundancies into your design to maintain safety and total
system reliability. Because this product was not intended for use in applications requiring extremely
high reliability/safety such as aerospace equipment, main communication equipment, nuclear power
control equipment, or medical equipment related to direct medical care etc., please make your own
judgment on this product's suitability after a full evaluation.
For users in Russia, Belarus, and Kazakhstan
Customer information
The model complies with the Technical regulation of Customs Union "About the safety of low voltage
equipment" (TP TC 004/2011); with the Technical regulation of Customs Union "On Electromagnetic
Compatibility of Technical Devices" (TP TC 020/2011)
Manufacturer: SEIKO EPSON CORPORATION
Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: [phone]
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Safety Instructions 13

Official representative in CIS countries:
LLC "EPSON CIS"
Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza
Telephone: [phone]
web: http://www.epson.ru/
email: [email protected]
EPSON EUROPE B.V. MOSCOW REPRESENTATIVE OFFICE
Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza
Telephone: [phone]
web: http://www.epson.ru/
Production month and year: Labeled on the product with 8 numbers: YYYY.MM.DD
Country of production: Labeled on the product
For United Kingdom users
Use of options
Epson (UK) Limited shall not be liable against any damages or problems arising from the use of any
options or consumable products other than those designated as Original Epson Products or Epson
Approved Products by Epson (UK) Limited.
Safety information
!
Warning:
This appliance must be earthed. Refer to the rating plate for voltage and check that the appliance
voltage corresponds to the supply voltage.
Important:
The wires in the mains lead fitted to this appliance are coloured in accordance to the following code:
Green and yellow — Earth
Blue — Neutral
Brown — Live
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Safety Instructions 14

If you have to fit a plug:
As the colours of the mains lead of this appliance may not match coloured markings used to identify
the terminals in a plug, please proceed as follows:
The green and yellow wire must be connected to the terminal in the plug which is marked with the
letter E or the Earth symbol (G).
The blue wire must be connected to the terminal in the plug marked with the letter N.
The brown wire must be connected to the terminal in the plug marked with the letter L.
If damage occurs to the plug, replace the cord set or consult a qualified electrician.
Replace fuses only with a fuse of the correct size and rating.
For Singapore users
Replace fuses only with fuses of the correct size and rating.
For German users
Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70
dB(A) oder weniger gemäss EN ISO 7779.
Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen.
Importeur
EPSON EUROPE. B.V.
AMSTERDAM. THE NETHERLANDS
For Turkish users
For Ukraine users
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Safety Instructions 15

Chapter 1
Paper Handling
Selecting a Paper Source
Your printer provides a variety of paper sources for printing on single sheets and continuous paper.
Paper can be fed into the printer from the front, bottom, or rear. Select the paper source that best suits
your current printing needs.
!
Caution:
Do not use paper that is folded, creased, curled, torn, stained, or stamped. Always use new, clean
paper that meets the paper specifications. See “Paper” on page 147 for more details.
Printing on continuous paper
You can choose from three tractor positions (front push, rear push, and pull) and three paper entry
slots (front, rear, and bottom) for continuous paper printing. This section helps you determine which
paper paths and tractor positions are best for your continuous paper printing needs. See “Loading
continuous paper with the tractor” on page 21 for tractor installation and paper loading
instructions.
Using the push tractor positions
If you often need to tear off sheets of continuous paper (for example, if you are printing purchase
orders or sales slips), it is best to use the tractor in the front or rear push position. This allows you to use
the printer’s tear-off edge to easily tear off sheets of continuous paper at the perforation. Also, when
continuous paper is loaded on a rear push tractor, you can print on single sheets of paper from the
sheet guide without removing the continuous paper from the tractor.
There are two push tractor positions: front and rear. See the table below for details about the push
positions and the corresponding paper paths.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Paper Handling 16

Tractor position Description
front push
Load paper from the front slot.
If you print on thick paper such as multipart forms, use the front paper slot because
this paper path is almost straight. This reduces the chances of paper jams.
rear push
Load paper from the rear slot.
Caution:
Do not load continuous paper with labels from the rear slot. Labels require a straight
paper path; otherwise the labels may come off their backing sheets inside the printer
and cause a paper jam.
Note:
The rear slot is also not recommended when your multipart forms have 5 or 6 parts (1
original plus 4 or 5 copies), because paper might jam.
Using the pull tractor position
If you often print on thick or heavy continuous paper, such as multipart forms or continuous paper
with labels, use the tractor in the pull position. The pull tractor provides you with the best paper jam
prevention, and allows you to load continuous paper from the front, rear, or bottom of the printer.
However, you cannot use the tear-off feature when the tractor is in the pull position.
Note:
To use the tractor in the pull position, you can remove the tractor from the rear push position and
reinstall it in the pull position, or you can purchase the optional pull tractor unit.
FX-890II/FX-890IIN:
- C933761 (For worldwide users)
- C933771 (For users in India)
FX-2190II/FX-2190IIN:
- C933791 (For worldwide users)
- C933801 (For users in India)
If you use a push tractor with the optional tractor in the pull position, you can create a push/pull
tractor combination. This improves the performance of continuous paper, and is recommended for
printing on continuous pre-printed forms. See “Using two tractors in a push/pull combination” on
page 40 for more information.
You can use the front, bottom, or rear paper slot with the pull tractor.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Paper Handling 17

Paper slot Description
front
If you print on thick paper such as multipart forms or continuous paper with labels,
use the front paper slot because this paper path is nearly straight. This reduces the
chances of paper jams.
bottom
The bottom paper slot has the straightest paper path, so it is the best slot to use when
printing on thick paper, such as multipart forms or continuous paper with labels.
Note:
When loading paper from the bottom slot, be sure to use a printer stand with an
opening large enough for the paper to feed through it without obstruction.
rear
If the front or bottom paper slot is unavailable, you can also load ordinary continuous
paper from the rear slot. Please note that loading paper from the rear slot results in a
curvedpaperpath,whichmayaffectloadingperformance,sousethefront or bottom
slot whenever possible.
Caution:
Do not load continuous paper with labels from the rear slot. The labels may come off
the backing sheets inside the printer and cause a paper jam.
Printing on single sheets (cut-sheet)
You can load ordinary single sheets and envelopes one at a time from the rear paper entry slot of the
printer, using the sheet guide.
You can also load a stack of single-sheet paper using the optional cut-sheet feeder. See “Loading Single
Sheets” on page 44 for more information. See “Cut-Sheet Feeder” on page 123 for information on
the optional cut-sheet feeder.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Paper Handling 18

Setting the Paper Release Lever
When you load continuous paper in the printer, you need to set the paper release lever to indicate the
paper source you want to use, as described in the table below.
The table below describes each paper release lever position.
Paper release
lever position
Description
Single-sheet (cut-sheet) position
For loading single-sheet paper from the rear or front slot. See “Loading Single Sheets” on page 44
for instructions.
Rear push tractor position
For loading continuous paper using the tractor installed in the rear push position. Also set the lever
to this position when using the rear push and pull tractors in combination.
Front push tractor position
Forloadingcontinuouspaper usingthetractorinstalledinthefrontpushposition.Alsoset the lever
to this position when using the front push and pull tractors in combination.
Pull tractor position
For loading continuous paper from the tractor installed on top of the printer in the pull position.
When the tractor is in the pull position, you can load paper in the front, rear, or bottom slot.
Adjusting the Paper Thickness Lever
You can get the best printing quality by adjusting the paper-thickness lever according to the thickness
of the paper you are using.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Paper Handling 19

1. Turn off the printer and open the printer cover. The paper-thickness lever is located on the left side
of the printer. The numbers next to the lever indicate the thickness setting.
2. Use the table below to select the appropriate paper thickness.
Paper type*
1
Paper-thickness lever
position
Ordinary paper Single sheets 0 or 1
Continuous paper 0
Thin paper 0
Multipart forms*
2
(carbonless, 40 g/m)
2 parts (original + 1 copy) 1
3 parts (original + 2 copies) 2
4 parts (original + 3 copies) 4
5 parts (original + 4 copies) 6
6 parts (original + 5 copies) 7
7 parts (original + 6 copies)*
3
7
Labels 2
Cards 3
Envelopes*
2
20 lb 4
24 lb 5
*
1
See the paper specifications in “Paper” on page 147 for more details.
*
2
Change the lever position to one level down if the printed results are too light. Change the lever position to one level
up if the printed results are dirty or smeared.
*
3
Available when using a bottom pull position or front pull position.
FX-890II/FX-890IIN/FX-2190II/FX-2190IIN User’s Guide
Paper Handling 20