Epson SureColor P800 Installation guide

Epson SureColor P800 Series
Basics
®
®

2Contents
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Loading Paper in the Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Loading Fine Art Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Loading Thick Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Loading Roll Paper (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printing from Start to Finish . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printing in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printing with OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Selecting the Correct Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Checking and Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Checking and Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Checking the Ink Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing Maintenance Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switching Black Ink Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cleaning the Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Introduction 3
Introduction
Your Epson®SureColor®P800 Series printer gives you exhibition quality prints
on a wide variety of glossy and matte papers in many sizes.
Your outstanding printouts result from these advanced features:
■Epson®UltraChrome®HD ink cartridges for unprecedented gray balance,
outstanding tonal range, and astounding color
■Enhanced media handling of fine art paper, thick media up to 1.5 mm, and
rollsforvirtuallyanykindofprintupto17×129inches(43×328cm),with
or without borders
■Resolutions up to 2880 × 1440 optimized dpi (dots per inch) with droplets as
small as 2 picoliters for the finest details
■Hi-Speed USB 2.0, 100Mbps Ethernet, AirPrint, Wi-Fi Direct®, and
Wi-Fi CERTIFIED™802.11n for fast, wireless connectivity to multiple
computers
■Downloadable Premium ICC Profiles for precise color management
Please follow these guidelines as you read your documentation:
Warning:
Warnings must be followed carefully to avoid bodily injury.
Caution:
Cautions must be observed to avoid damage to your equipment.
Note:
Notes contain important information about your product.
Tip:
Tips contain hints for better printing.

4Introduction
Using the Touch Screen
The touch screen makes it easy to use all the features of your product. To save
energy, the screen goes dark after several minutes of inactivity. Touch the screen to
wake it up.
Main Menu
Press the icons on the main menu to display configuration sub-menus such as
Setup and Media Load Guide.
For more information on the icons displayed on the screen, see your online User’s
Guide.
Navigate menus
LCD screenHome menu
Power on/off Return to previous
menu
Open the Setup
menu
Eject paper that
is loaded
Status indicators
Select the media size
and type for paper
that is loaded
Display the ink
levels remaining
Change the
black ink type
Display the
Wi-Fi/Network
settings

Loading Paper 5
Loading Paper
You can print on a variety of paper types in the sheet feeder, or use the manual feed
tray for fine art papers (see page 8) and thick media such as poster board (see
page 10). To print multiple photos, panoramics, and banners, load roll paper
using the optional roll paper unit (see page 13).
You can purchase genuine Epson ink and paper at Epson Supplies Central®at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Loading Paper in the Sheet Feeder
You can load the following paper types and quantities in the sheet feeder.
Paper type Maximum sheets by size
Plain paper Approximately 120
Epson Presentation Paper Matte 100 (Letter)
50 (B, 13 × 19 inch, 17 × 22 inch)
Epson Bright White Paper 80
Epson Photo Paper Glossy 30
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
30 (4 × 6 inch, 5 × 7 inch, 8 × 10
inch, Letter, 11 × 14 inch)
10 (B, A3, 13 × 19 inch, 17 × 22
inch)
Epson Ultra Premium Photo Paper Luster
Epson Ultra Premium Presentation Paper Matte
30 (Letter)
10 (A3, 13 × 19 inch, 17 × 22 inch)
Epson Metallic Photo Paper Glossy
Epson Metallic Photo Paper Luster
30 (Letter)
10 (13 × 19 inch or 17 × 22 inch)
Epson Premium Photo Paper Semi-gloss 30 (4 × 6 inch or Letter)
10 (13 × 19 inch or 17 × 22 inch)
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-sided
30 (8 × 10 inch or Letter)
10 (11 × 14 inch, A3, 13 × 19 inch,
17 × 22 inch)
Epson Photo Quality Self-adhesive Sheets 1 sheet

6Loading Paper
1. Turn on the printer.
2. Open the paper support and pull up the extensions.
3. Press the front cover to open it.
4. Fully extend the output tray.

Loading Paper 7
5. Insert paper, glossy or printable side up, short edge first, against the right side
and beneath the tab. Then press the button on the edge guide and slide it
against the paper (but not too tightly).
Note:
Always load paper short edge first, even for landscape printing. Load letterhead or
pre-printed paper top edge first. If larger paper does not feed correctly, flip down
the paper support edge guide as shown.

8Loading Paper
Loading Fine Art Paper
You can print professional quality photos on these paper types using the manual
feed tray:
1. Turn on the printer.
2. Remove any roll paper or paper loaded in the sheet feeder. Remove the roll
paper unit, if necessary, and close the paper support if it’s open.
3. Open the rear support and extend it fully.
4. Press the front cover to open it, then push the center of the manual feed tray
to extend it.
■Epson Cold Press Bright ■Epson Hot Press Natural
■Epson Cold Press Natural ■Epson UltraSmooth®Fine Art Paper
■Epson Exhibition Fiber Paper ■Epson Velvet Fine Art Paper
■Epson Exhibition Watercolor
Paper Textured
■Epson Watercolor Paper Radiant
White
■Epson Hot Press Bright

Loading Paper 9
5. Insert a single sheet of fine art paper. Insert it short edge first with the
printable side faceup.
Note:
Load paper short edge first, no matter which way your photo faces. Check the
paper package for any additional loading instructions.
6. Feed the paper up to the line on the tray. Make sure the paper is flush against
the right, then pull the paper back gently to align it against the edge of the
manual feed tray.
7. Press Load on the touch screen. The paper loads inside the printer.
Note:
If you are returned to the home screen, select Load Guide, and then follow the
instructions on the LCD screen.
8. When you see a message on the screen, close the manual feed tray by pushing
it in until it latches.

10 Loading Paper
9. Fully extend the output tray.
10. If necessary, select the Paper Size and Paper Type, then press OK.
Note:
To eject paper, press Eject on the main menu and press Yes to confirm.
Loading Thick Media
Use the manual feed tray to load media that is 1.2 to 1.5 mm thick.
Note:
Be sure to leave at least 17 inches (43 cm) of space behind the printer for the media to
feed through.
1. Turn on the printer.
2. Remove any roll paper or paper loaded in the sheet feeder. Remove the roll
paper unit, if necessary, and close the rear support if it’s open.

Loading Paper 11
3. Press the front cover to open it, then push the center of the manual feed tray
to extend it.
4. Insert a single sheet of thick media. Insert it short edge first with the printable
side faceup.
Note:
Never try to load media from the rear, or you could damage the printer.
5. Feed the paper up to the line on the tray. Make sure the paper is flush against
the right, then pull the paper back gently to align it against the edge of the
manual feed tray.

12 Loading Paper
6. Press Load on the touch screen. The paper loads inside the printer.
Note:
If you are returned to the home screen, select Load Guide, and then follow the
instructions on the LCD screen.
7. When you see a message on the screen, close the manual feed tray by pushing
it in until it latches.
8. Fully extend the output tray.
9. If necessary, select the Paper Size and Paper Type, then press OK.
Note:
To eject paper, press Eject on the main menu, then follow the touch screen instructions.
Do not extend the manual feed tray while printing, or you may damage the printer.

Loading Paper 13
Loading Roll Paper (Optional)
You can load 13-inch to 17-inch wide roll paper for printing large images,
panoramic images, or multiple photos, with or without borders using the optional
roll paper unit.
Tip:
It’s a good idea to check the ink status and replace cartridges, if necessary, before
printing a large print job. If you need to replace a cartridge while printing, you can do so
but you might notice a color difference depending on drying conditions and the time it
takes to install the new ink cartridge.
Attaching the Roll Paper Unit
1. Turn on the printer.
2. Remove any paper loaded in the sheet feeder.
3. Tilt the roll paper unit at an angle so that the hooks on the unit fit into the
holes on the back of the printer. Then, tighten the two screws at the base of
the roll paper unit.

14 Loading Paper
Removing and Installing the Roll Media Adapter
■For roll canvas media with a 2-inch core, you need to remove the roll media
adapter from the flange to fit the core size of the roll canvas media.
Note:
Thin media (less than 250 gsm) is not supported in this core size.
1. Remove the black flange from the spindle.
2. Push out the two hooks that fit into the flange and remove the gray
adapter from the black flange.
3. Push out the two hooks and remove the other gray adapter from the
flange that is fixed to the spindle.
■For roll paper with a 3-inch core, you need to install the roll media adapter
onto the flange to fit the core size of the roll paper.
1. Remove the black flange from the spindle.

Loading Paper 15
2. Align the triangles on the gray adapter and the flange, and press until the
hooks click into place.
3. Insert the other gray adapter onto the spindle, then attach it to the flange
that is fixed to the spindle.
Loading Roll Paper on the Spindle
1. Remove any tape and protective paper from the end
of the roll. Make sure the paper is cut straight across
to avoid paper feeding problems.
Note:
Avoid touching the surface of your paper.
With canvas media that you have previously loaded, it’s a good idea to cut the edge
straight each time you reload it.
2. Remove the black flange from the spindle.

16 Loading Paper
3. Insert the spindle into the roll paper core so that the end of the roll paper is
facing towards you.
4. Press the roll paper against the fixed flange so that there is no gap between the
flange and the roll paper.
5. Press the black flange onto the spindle so that there is no gap between it and
the roll paper.

Loading Paper 17
Loading Roll Paper in the Printer
1. Press the front cover to open it.
Note:
If the manual feed tray is open, push the center of the tray to close it.
2. Only extend the first section of output tray.
3. Open the rear support; you do not need to extend it.

18 Loading Paper
4. Load the spindle with the roll paper into the roll paper unit. Load from the
rear and make sure that the gray (fixed) flange is on the left side.
Note:
When loading canvas media, leave slack in the roll as it feeds and prints for the best
results. If you have trouble feeding canvas media, check that the edge is straight
and reload it, making sure to keep the roll slack.
5. Feed the paper into the roll paper feeder until the leading edge touches the
feeder. After about three seconds, the paper will move into the load position.
6. If you see this screen, insert the roll paper further into the printer until the
screen changes.
7. Press Load on the touch screen. The paper loads inside the printer.

Loading Paper 19
Removing Roll Paper Prints and Roll Paper
1. When printing is finished, you see this screen:
Select Cut to print a cut line and feed the paper.
(If you select No Cut, you return to the main menu and your next print will
be placed on the roll immediately following the last. If you send another print
job without making a selection, the printer will continue in no cut mode.)
2. Use scissors to cut the paper along the cut line.
3. Unload roll paper by pressing Cut/Eject on the main menu, then pressing
Eject. The paper will feed back through the printer.
4. Turn the flange to wind the ejected roll paper.

20 Loading Paper
5. Hold both ends of the spindle and remove it from the roll paper unit.
6. Remove the black flange from the spindle. While holding the flange, press the
edge of the spindle with your thumbs as shown. If it is difficult to remove, tap
on the tip of the spindle on the black flange side.
7. Remove the roll paper from the spindle. Store unused roll paper in its original
package away from high temperatures, humidity, and direct sunlight.