Epson SureColor P8570D Series User manual

Epson®SureColor®P8570D/T7770D
Series User's Guide

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Contents
SureColor P8570D/T7770D Series User's Guide..................................................................................... 11
Introduction to Your Printer...................................................................................................................... 12
Product Features................................................................................................................................ 12
Optional Equipment and Replacement Parts (U.S./Canada)......................................................... 13
Optional Equipment and Replacement Parts (Latin America)........................................................ 14
Notations Used in the Documentation ................................................................................................ 15
Printer Part Locations......................................................................................................................... 15
Product Parts - Front ..................................................................................................................... 16
Product Parts - Inside .................................................................................................................... 19
Product Parts - Back...................................................................................................................... 21
Using the Control Panel ..................................................................................................................... 22
Control Panel................................................................................................................................. 22
Changing the LCD Screen Language............................................................................................ 26
Selecting the Date and Time ......................................................................................................... 26
Setting a Password and Locking the Control Panel ....................................................................... 27
Using AirPrint .................................................................................................................................... 29
Using the Epson Smart Panel Mobile App.......................................................................................... 30
Using Power Saving Settings ............................................................................................................. 30
Changing the Sleep Timer Settings ............................................................................................... 30
Changing the Power Off Timer Settings ........................................................................................ 31
Printer Usage Guidelines ................................................................................................................... 32
Installation Space .......................................................................................................................... 33
Using Your Printer ......................................................................................................................... 33
Storing Your Printer ....................................................................................................................... 34
Wi-Fi or Wired Networking........................................................................................................................ 36
Network Security Recommendations ................................................................................................. 36
Wi-Fi Infrastructure Mode Setup......................................................................................................... 37
Selecting Wireless Network Settings from the Control Panel ........................................................ 38
Wi-Fi Direct Mode Setup .................................................................................................................... 40
Enabling Wi-Fi Direct Mode........................................................................................................... 40

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Wi-Fi Protected Setup (WPS)............................................................................................................. 41
Using WPS to Connect to a Network ............................................................................................. 42
Printing a Network Status Sheet......................................................................................................... 42
Printing a Network Connection Report ............................................................................................... 43
Network Connection Report Codes and Messages ....................................................................... 45
Changing or Updating Network Connections ..................................................................................... 50
Accessing the Web Config Utility................................................................................................... 51
Changing a USB Connection to a Wi-Fi Connection...................................................................... 51
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 52
Connecting to a New Wi-Fi Router ................................................................................................ 52
Disabling Wi-Fi Features ............................................................................................................... 53
Media Handling.......................................................................................................................................... 54
Media Handling Precautions .............................................................................................................. 54
Roll Paper Handling ........................................................................................................................... 56
Loading Roll 1................................................................................................................................ 56
Loading Roll 2................................................................................................................................ 67
Cutting Roll Paper ......................................................................................................................... 78
Cutting Roll Paper Manually...................................................................................................... 78
Printing Cutting Guidelines ....................................................................................................... 79
Removing Roll 1 ............................................................................................................................ 80
Removing Roll 2 ............................................................................................................................ 84
Cut Sheet Handling ............................................................................................................................ 90
Loading Cut Sheets ....................................................................................................................... 90
Loading Poster Board.................................................................................................................... 99
Creating Custom Paper Settings...................................................................................................... 110
Selecting Custom Paper Configurations...................................................................................... 111
Creating Custom Paper Settings Using Epson Media Installer.................................................... 111
Edit Media Settings Options.................................................................................................... 114
Downloading Epson Media Settings ............................................................................................ 115
Paper Feed Adjustment.................................................................................................................... 116
Optimizing the Media Settings (Automatic Adjustment)............................................................... 117
Adjusting the Paper Feed ............................................................................................................ 117
About the Auto Take-up Function..................................................................................................... 118

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Loading Media for Auto Take-up ................................................................................................. 118
Removing the Auto Take-up Media ............................................................................................. 131
Available Epson Papers ................................................................................................................... 135
Borderless Paper Type Compatibility ............................................................................................... 148
Paper or Media Type Settings - Printing Software............................................................................ 149
Selecting the Paper Settings for Each Source - Control Panel ......................................................... 150
Paper Type Settings - Control Panel ........................................................................................... 151
Printing from a Computer ....................................................................................................................... 153
Printing with Windows ...................................................................................................................... 153
Selecting Basic Print Settings - Windows .................................................................................... 154
Document Size Options - Windows......................................................................................... 158
Paper Source Options - Windows ........................................................................................... 159
Print Mode Options - Windows................................................................................................ 159
Color Mode Options - Windows .............................................................................................. 159
Print Quality Options - Windows ............................................................................................. 161
Using Layout Manager - Windows .......................................................................................... 163
Selecting Print Layout Options - Windows................................................................................... 168
Page Layout Options - Windows............................................................................................. 168
Selecting Advanced Settings - Windows ..................................................................................... 169
Roll Paper Options - Windows ................................................................................................ 170
Selecting Additional Settings - Windows ..................................................................................... 172
Saving, Sharing, and Customizing the Printer Settings ............................................................... 173
Saving and Sharing Print Settings - Windows......................................................................... 173
Printing Your Document or Photo - Windows............................................................................... 175
Checking Print Status - Windows............................................................................................ 176
Selecting Default Print Settings - Windows.................................................................................. 176
Changing the Language of the Printer Software Screens............................................................ 177
Changing Automatic Update Options .......................................................................................... 178
Printing on a Mac ............................................................................................................................. 179
Selecting Basic Print Settings - Mac ............................................................................................ 180
Paper Size Options - Mac ....................................................................................................... 185
Paper Source Options - Mac................................................................................................... 186
Print Mode Options - Mac ....................................................................................................... 186

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Color Mode Options - Mac ...................................................................................................... 186
Print Quality Settings - Mac..................................................................................................... 188
Selecting Print Layout Options - Mac........................................................................................... 189
Selecting Advanced Settings - Mac ............................................................................................. 189
Selecting Roll Paper Settings - Mac ............................................................................................ 192
Selecting Paper Configuration Settings - Mac ............................................................................. 195
Managing Color - Mac ................................................................................................................. 195
Color Matching Options - Mac................................................................................................. 196
Sizing Printed Images - Mac........................................................................................................ 197
Selecting Printing Preferences - Mac .......................................................................................... 197
Printing Preferences - Mac...................................................................................................... 198
Printing Your Document or Photo - Mac ...................................................................................... 199
Checking Print Status - Mac.................................................................................................... 200
Printing CAD Drawings..................................................................................................................... 201
Printing CAD Drawings from the Printer Driver............................................................................ 201
Printing CAD Drawings in HP-GL/2 or HP RTL Mode.................................................................. 203
Printing from a Shared Folder .......................................................................................................... 205
Setting Up a Shared Folder from the Control Panel..................................................................... 206
Setting Up a Shared Folder Using Web Config............................................................................ 207
Printing from a Web Browser............................................................................................................ 208
Switching the Roll Paper for Printing ................................................................................................ 209
Switching Rolls According to Paper Type .................................................................................... 210
Switching Rolls According to Page Size ...................................................................................... 213
Switching Rolls when Paper Runs Out ........................................................................................ 217
Printing from a USB Memory Device ..................................................................................................... 220
USB Memory Device Requirements................................................................................................. 220
Connecting and Printing from a USB Memory Device ...................................................................... 220
Memory Device Settings Menu.................................................................................................... 221
Using the Control Panel Menus.............................................................................................................. 224
Accessing the Printer's Menus ......................................................................................................... 224
Paper Setting Menu.......................................................................................................................... 224
Basic Settings Menu......................................................................................................................... 238
Printer Settings Menu....................................................................................................................... 240

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Network Settings Menu .................................................................................................................... 252
Storage Settings Menu..................................................................................................................... 252
System Administration Menu............................................................................................................ 254
Maintenance Menu........................................................................................................................... 257
Printer Status Menu.......................................................................................................................... 258
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 260
Ink Cartridge and Maintenance Box Safety Instructions................................................................... 260
Check Cartridge and Maintenance Box Status................................................................................. 262
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen .................................. 262
Checking Ink Cartridge and Maintenance Box Status with Windows........................................... 263
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 264
Purchase Epson Ink Cartridges and Maintenance Box ................................................................... 265
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 265
Removing and Installing Ink Cartridges............................................................................................ 266
Replacing the Maintenance Box....................................................................................................... 270
Replacing the Borderless Maintenance Boxes................................................................................. 273
Adjusting Print Quality............................................................................................................................ 278
Print Head Maintenance................................................................................................................... 278
Print Head Nozzle Check............................................................................................................. 278
Checking the Nozzles Using the Product Control Panel ......................................................... 279
Checking the Nozzles Using a Computer Utility...................................................................... 280
Print Head Cleaning .................................................................................................................... 282
Cleaning the Print Head Using the Product Control Panel ...................................................... 283
Cleaning the Print Head Using a Computer Utility................................................................... 284
Running a Power Cleaning Using the Product Control Panel.................................................. 287
Print Head Alignment ....................................................................................................................... 288
Aligning the Print Head Automatically Using the Product Control Panel...................................... 288
Aligning the Print Head Manually Using the Product Control Panel............................................. 289
Adjusting the Paper Feed Using the Product Control Panel ............................................................. 291
Cleaning the Roll Paper Feeder ....................................................................................................... 292
Maintenance and Transportation ........................................................................................................... 293
Replacing the Cutter......................................................................................................................... 293
Cleaning Your Product ..................................................................................................................... 297

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Cleaning the Platen and Borderless Pad Edges............................................................................... 298
Wiping Around the Print Head .......................................................................................................... 302
Cleaning the Print Head Cap Area ................................................................................................... 307
Moving or Transporting Your Product............................................................................................... 321
Discharging Ink............................................................................................................................ 325
Solving Problems .................................................................................................................................... 327
Checking for Software Updates........................................................................................................ 327
Product Status Messages ................................................................................................................ 328
Resetting Control Panel Defaults ..................................................................................................... 329
Solving Printer Problems.................................................................................................................. 330
Product Does Not Turn On or Turns Off Unexpectedly................................................................ 330
LCD Screen Shuts Off ................................................................................................................. 330
Media Does Not Cut Cleanly ....................................................................................................... 330
Red Light Shines Inside the Printer ............................................................................................. 331
Product Stops Printing Unexpectedly .......................................................................................... 331
Forgot the Administrator Password ............................................................................................. 331
Software Installation Problems .................................................................................................... 331
Solving Network Problems ............................................................................................................... 332
Product Cannot Connect to a Wireless Router or Access Point .................................................. 332
Network Software Cannot Find Product on a Network................................................................. 334
Product Does Not Appear in Mac Printer Window ....................................................................... 334
Wired Network Connection Becomes Unstable........................................................................... 335
Cannot Print Over a Network....................................................................................................... 335
Solving Printing Problems ................................................................................................................ 336
Nothing Prints.............................................................................................................................. 337
Print Head Moves But Nothing Prints .......................................................................................... 337
Solving Paper Problems................................................................................................................... 338
Paper Feeding Problems............................................................................................................. 338
Roll Paper Jam Problems ............................................................................................................ 341
Cut Sheet Paper Jam Problems .................................................................................................. 346
Paper Does Not Collect in the Basket or is Creased.................................................................... 348
Solving Print Quality Problems......................................................................................................... 349
Nozzle Check Pattern Prints Incorrectly ...................................................................................... 349

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Overall Print Quality is Poor......................................................................................................... 350
Lines Are Misaligned ................................................................................................................... 351
Prints are Scuffed or Smeared .................................................................................................... 351
Prints are Wrinkled ...................................................................................................................... 352
Margins Appear in Borderless Prints ........................................................................................... 353
Uninstall Your Product Software....................................................................................................... 353
Uninstalling Product Software - Windows.................................................................................... 354
Uninstalling Product Software - Mac............................................................................................ 355
Where to Get Help (U.S. and Canada) ............................................................................................. 355
Where to Get Help (Latin America)................................................................................................... 356
Technical Specifications ........................................................................................................................ 359
Windows System Requirements ...................................................................................................... 359
Mac System Requirements .............................................................................................................. 360
Printing Specifications...................................................................................................................... 360
Paper Specifications ........................................................................................................................ 361
Printable Area Specifications ........................................................................................................... 362
Ink Cartridge Specifications.............................................................................................................. 364
Dimension Specifications ................................................................................................................. 365
Electrical Specifications ................................................................................................................... 365
Environmental Specifications ........................................................................................................... 366
Interface Specifications .................................................................................................................... 367
Network Interface Specifications ...................................................................................................... 368
Safety and Approvals Specifications ................................................................................................ 369
Notices ..................................................................................................................................................... 371
Important Safety Instructions............................................................................................................ 371
General Product Safety Instructions ............................................................................................ 371
LCD Screen Safety Instructions................................................................................................... 374
Wireless Connection Safety Instructions ..................................................................................... 375
FCC Compliance Statement............................................................................................................. 375
Binding Arbitration and Class Waiver ............................................................................................... 376
Trademarks...................................................................................................................................... 379
Copyright Notice............................................................................................................................... 380
A Note Concerning Responsible Use of Copyrighted Materials................................................... 380

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Default Delay Times for Power Management for Epson Products ............................................... 380
Copyright Attribution.................................................................................................................... 381

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SureColor P8570D/T7770D Series User's Guide
Welcome to the SureColor P8570D/T7770D Series User's Guide.
For a printable PDF copy of this guide, click here.

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Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Note: The illustrations in this manual may differ slightly from your product, but the instructions are the
same unless noted otherwise.
Product Features
Notations Used in the Documentation
Printer Part Locations
Using the Control Panel
Using AirPrint
Using the Epson Smart Panel Mobile App
Using Power Saving Settings
Printer Usage Guidelines
Product Features
The Epson SureColor P8570D/T7770D Series printers include these special features:
High productivity
• Print accurate A1/D-size prints in 16 seconds
• Print posters, photos, and POP displays at speeds over 300 sq ft/hr, and CAD and technical drawings
at speeds over 1400 sq ft/hr
• Available 110-, 350-, or 700-ml high-capacity ink cartridges
• Next generation UltraChrome PRO6 with Gray (SureColor P8570D), or UltraChrome XD3 with Red
(SureColor T7770D), 6-color, all-pigment ink
• HP-GL/2 or HP RTL support for CAD software
• Adobe Embedded Print Engine for faster processing of complex data
• Super Speed USB 3.0, Ethernet or Wi-Fi (2.4 GHz and 5 GHz) connectivity
• Wirelessly print from computers, tablets, or smartphones
• Direct printing from USB memory devices
• Printing files from shared folders

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• Uploading print files through a web interface
Reliability
• 2.64 inch PrecisionCore MicroTFP printhead offers Precision Droplet Control
• Improved anti-dust design for reduced print head nozzle maintenance
• Enhanced security features including SSD encryption and IC card option for user control and tracking
High resolution
• Prints at resolutions up to 2400 dpi
• Supports two types of black ink for printing documents or graphics
Easy-to-use setup and operation
• Intuitive, easy-to-read, 4.3-inch, color LCD touchscreen
• Compact, flattop design with complete front operation for simple roll loading
• Automatically switch between two media types or sizes, or use second roll as a take-up reel
• Easy-to-use software
• Improved media setting software
• Automatically switches between Photo Black and Matte Black inks according to media type
• Supports roll paper and cut sheet/poster board up to 44 inches (1118 mm) wide.
Optional Equipment and Replacement Parts (U.S./Canada)
Optional Equipment and Replacement Parts (Latin America)
Parent topic: Introduction to Your Printer
Optional Equipment and Replacement Parts (U.S./Canada)
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Option or part Part number
Replacement printer cutter blade C13S210117
Maintenance box C13S210115
Borderless maintenance box C13S210116

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Option or part Part number
Cleaning stick C13S090013
SSD unit C12C936671
Production stacker (44") C12C937131
Roll media spindle (44") C12C936171
One-year Epson Preferred Plus Commercial Service and Support
Plan (SureColor P8570D)
EPPP8500S1
One-year Epson Preferred Plus Commercial Service and Support
Plan (SureColor T7770D)
EPPT7700S1
Four-year Epson Preferred Plus Commercial Service and Support
Plan (SureColor P8570D)
EPPP8500S4
Four-year Epson Preferred Plus Commercial Service and Support
Plan (SureColor T7770D)
EPPT7700S4
Parent topic: Product Features
Optional Equipment and Replacement Parts (Latin America)
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Note: Availability of accessories varies by country.
Option or part Part number
Replacement printer cutter blade C13S210117
Maintenance box C13S210115
Borderless maintenance box C13S210116
Cleaning stick C13S090013
SSD unit C12C936671
Production stacker (44") C12C937131
Roll media spindle (44") C12C936171

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Parent topic: Product Features
Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
•Warnings must be followed carefully to avoid bodily injury.
•Cautions must be observed to avoid damage to your equipment.
•Notes contain important information about your printer.
•Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Front
Product Parts - Inside
Product Parts - Back
Parent topic: Introduction to Your Printer

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Product Parts - Front
1 Maintenance cover (open to replace auto cutter blade)
2 Paper support (adjust position according to media type; set to top position when replacing
borderless maintenance box)
3 Roll 1 (can be used optionally as a take-up reel)
4 Roll 2
5 Security lock slot (front)
6 USB memory port (print directly from a connected USB memory device)
7 Paper basket
8 Control panel
9 Printer covers (open to clean inside printer or clear paper jams)

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10 Paper support lock lever
11 Front caster
Roll Paper Area
1 Spindle lock lever
2 Paper stop
3 Spindle

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4 Roll paper core adapter
5 Roll 2 unit lock lever
6 Roll 2 unit
7 Roll 2 eject button
8 Roll 1 eject button
9 Manual take-up button (manually take-up media when Roll 1 is set to automatic take-up)
10 Pause/resume (take-up) button
11 Take-up direction switch (print-side in or print-side out)
12 Borderless maintenance boxes (for borderless printing)
Parent topic: Printer Part Locations
Related references
Roll Paper Jam Problems
Cut Sheet Paper Jam Problems
Related tasks
Replacing the Cutter
Replacing the Borderless Maintenance Boxes
Loading Media for Auto Take-up
Loading Roll 2
Cleaning Your Product
Related topics
Printing from a USB Memory Device

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Product Parts - Inside
1 Auto cutter blade
2 Print head
3 Drying prevention caps (cover the print head nozzles to prevent them from drying when not
printing)
4 Wipers (wipe off ink that is stuck to the surface of the print head nozzles)
5 Suction cap (pulls the optimum amount of ink from the print head nozzles during head cleaning)

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Ink Compartment
1 Ink cartridge cover
2 Maintenance box cover
3 Maintenance box
4 Ink cartridges
Parent topic: Printer Part Locations
Related tasks
Replacing the Cutter
Wiping Around the Print Head
Cleaning the Platen and Borderless Pad Edges
Cleaning the Print Head Cap Area