Epson TM-T83II User manual

User’s Manual
Important Safety Information. . . . . . . . . . . . . . . . . . . .page 3
Part Names and Functions. . . . . . . . . . . . . . . . . . . . . . .page 5
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 6
Basic Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 13
Installing/Replacing the Roll Paper. . . . . . . . . . . . . .page 14
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 15
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 16
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 18
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 19
412774502EN

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CAUTION
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the preparation of this book, Seiko
Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance
instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation.
All other trademarks are the property of their respective owners and used for identification purpose only.
NOTICE: The contents of this manual are subject to change without notice.
© Seiko Epson Corporation 2014-2016. All rights reserved.

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Important Safety Information
This manual presents important information intended to ensure safe and
effective use of this product. Read this manual carefully and store it in an
accessible location.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined
below. Read the following carefully before handling the product.
!WARNING:
Warnings must be followed carefully to avoid serious bodily injury.
!CAUTION:
Cautions must be observed to avoid minor injury to yourself, damage to your
equipment, or loss of data.
Q Note:
Notes have important information and useful tips on the operation of your product.
Safety Precautions
!WARNING:
❏ Shut down your equipment immediately if it produces smoke, a strange
odor, or unusual noise. Continued use may lead to fire or shock.
Immediately unplug the equipment and contact your dealer or a Seiko
Epson service center for advice.
❏ Do not allow foreign matter to fall into the equipment. Penetration by
foreign objects may lead to fire.
❏ If water or other liquid spills into this equipment, unplug the AC cable
immediately, and then contact your dealer or a Seiko Epson service
center for advice. Continued usage may lead to fire.
❏ Never disassemble or modify this product. Tampering with this product
may result in injury, fire, or shock.
❏ Never attempt to repair this product yourself. Improper repair work can
be dangerous.
❏ Do not use aerosol sprayers containing flammable gas inside or around
this product. Doing so may cause fire.
❏ Do not connect cables in ways other than those mentioned in this
manual. Different connections may cause equipment damage and
burning.
❏ Be sure to use the specified AC adapter. Connection to an improper power
source may cause fire.

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!CAUTION:
❏ Be sure to set this equipment on a firm, stable, horizontal surface. The product
may break or cause injury if it falls.
❏ Do not use in locations subject to high humidity or dust levels. Excessive
humidity and dust may cause equipment damage or fire.
❏ Do not place heavy objects on top of this product. Never stand or lean on this
product. Equipment may fall or collapse, causing breakage and possible injury.
❏ The print head can be very hot during and immediately after printing. If you
need to touch it, such as for cleaning, wait until it cools down. Touching it
before that may cause burns.
❏ Take care not to injure your fingers on the manual cutter
• When you remove printed paper
• When you perform other operations such as loading/replacing roll paper
❏ Do not connect a telephone line to the drawer kick connector; otherwise the
printer and the telephone line may be damaged.
❏ To ensure safety, unplug this product before leaving it unused for an extended
period.
Caution Labels
The caution labels on the product indicate the following precautions.
!KCAUTION:
Do not touch the thermal head because it can be very hot after printing.

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Part Names and Functions
Roll paper cover
Open this cover to install/replace the roll paper.
Manual cutter
Use this cutter when you cut the roll paper manually.
Cutter cover
Open this cover to unlock the autocutter blade when the roll paper cover does not
open due to a paper jam. (U“Paper is jammed” on page 16)
Power switch
Use this switch to turn on or off the printer.
Cover open lever
Use this lever to open the roll paper cover.
Control Panel
(Power) LED: This LED is on when the printer is on.
Error LED: This LED indicates an error. (U“Error LED is on” on
page 16 or “Error LED is flashing” on page 16)
Paper LED: This LED is on when the paper is near end or out.
Feed button: This button feeds paper.
Roll paper cover
Cutter cover
Cover open lever
Power switch
Control panel
Manual cutter

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Setup
Installing the Printer
Install the printer horizontally on a flat surface.
If you want to install the printer vertically, be sure to attach the included control
panel label for vertical installation, rubber feet, and power switch cover
(Waterproof). (U“Installing the printer vertically” on page 6) Also, you can
hang it on a wall using the included accessories. (U“Hanging the printer on a
wall” on page 8)
Q Note:
Take measures to prevent the printer from moving by vibration during paper
cutting and when using a drawer. Affixing tape is provided as option.
Installing the printer vertically
Attach the included control panel label for vertical installation and rubber feet on
the printer.
❏Control panel label for vertical installation
<Horizontal installation> <Vertical installation>

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❏Rubber feet
❏Power switch cover (Waterproof)
Q Note:
You can install the printer so that the roll
paper cover is upright to the mounting
surface using the included wall hanging
bracket. Follow the steps below.
1. Install the wall hanging bracket on the
printer, and fix it using 2 included
screws.
207 mm
{8.15"}

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2. Attach 2 rubber feet on the printer case,
and attach 2 rubber feet on the hanging
bracket.
Hanging the printer on a wall
Follow the steps below to hang the printer on the wall.
!CAUTION:
❏ To fix the printer securely, install the wall hanging bracket on a wall made of
wood, concrete, or metal. The thickness of the wall should be 10 mm {0.4"} or
more.
❏ Be sure to use metallic screws.
❏ The screws on the wall side must have a pull-out strength of 150 N (15.3 kgf) or
more.
1. Install 2 screws (screw diameter: 4 mm {0.16"}, head diameter: 7 to 9 mm
{0.28" to 0.35"} in the wall at an interval of 80 mm {3.15"}. Make sure the
length of the screw’s body in the wall is 10 mm {0.39"} or more, and the
length outside the wall is 3 to 4 mm {0.12" to 0.16"}.
80 mm
3 ~ 4 mm
7 ~ 9 mm 4 mm
10 mm or more

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2. Remove the installed 2 screws from the printer.
3. Install the wall hanging bracket on the printer, and fix it using the screws
removed in Step 2.
4. Align the holes in the wall hanging bracket with the screws on the wall, and
hook it securely.

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Connecting the AC Adapter
Follow the steps below to connect the AC adapter.
!WARNING:
Be sure to use the specified AC adapter [PS-180 (Model: M159D)] only.
1. Firmly insert the DC connector of the AC adapter all the way into the DC-in
connector on the printer.
2. Firmly insert the connector of the AC cable all the way into the AC inlet on
the AC adapter.
3. Firmly insert the plug all the way into the grounded wall outlet.
4. Set the AC adapter so that its label side is facing down.

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Connecting External Devices
If you connect external devices, connect each cable to the port/connector on the
back of the printer.
1. Make sure the printer is turned off.
2. Connect the each interface cable to the connectors on the printer back.
(Mounted interfaces vary by the printer model.)
3. Connect the interface cable to the computer.
Q Note:
When connecting the USB cable, fix the USB cable with the hook shown in the
illustration below to prevent the cable from coming off.
RS-232 IEEE1284
USB DK
(Drawer kick connector)
Hook

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Attaching the Power Switch Cover
Attaching the included power switch cover prevents inadvertent changing of the
power switch and tampering. You can turn the power switch on and off by
inserting a sharp-pointed object in the holes in the power switch cover.
To detach the cover, also use a sharp-pointed object.
Also, attaching the included power switch cover (Warterproof) prevents water
from entering the product. If you want to install the printer vertically, be sure to
attach it.
!WARNING:
If an accident occurs with the power switch cover attached, unplug the AC
cable immediately. Continued use may lead to fire or electric shock.
Power switch cover
Power switch cover
(Waterproof)

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Basic Operations
Turning Power On/Off
Operate the power switch to turn on/off the printer.
Opening the Covers
Opening the roll paper cover
Pull the cover open lever to open the roll paper cover.
Opening the cutter cover
Put your fingers in the indents in both sides of the cutter cover, and pull it to open
it.

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Installing/Replacing the Roll Paper
Follow the steps below to install/replace the roll paper.
!CAUTION:
Be sure to use the specified roll paper. ( U “Specifications” on page 18)
1. Open the roll paper cover. (U “Opening the roll paper cover” on page 13)
2. Remove the used roll paper core, if there is one.
3. Insert the roll paper in the correct direction.
4. Pull out some paper, and close the roll paper cover.
When the printer power is on, the roll paper is automatically cut.

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Cleaning
Cleaning the Printer Case
Be sure to turn off the printer, and wipe the dirt off the printer case with a dry
cloth or a damp cloth.
!CAUTION:
Never clean the product with alcohol, benzine, thinner, or other such solvents.
Doing so may damage or break the parts made of plastic and rubber.
Cleaning the Thermal Head
To maintain print quality, Epson recommends cleaning the thermal head
periodically (generally every 3 months) by following the steps below.
!KCAUTION:
❏ The thermal head can be very hot after printing. Be careful not to touch it and
to let it cool before you clean it.
❏ Do not damage the thermal head by touching it with your fingers or any hard
object.
1. Turn off the printer. (U“Turning Power On/Off” on page 13)
2. Open the roll paper cover. (U“Opening the roll paper cover” on page 13)
3. Clean the thermal elements of the thermal head with a cotton swab
moistened with an alcohol solvent (ethanol or IPA).
Thermal head

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Troubleshooting
No lights on the control panel
Check whether the DC cable and AC cable are correctly connected to the printer
and the power outlet. (U“Connecting the AC Adapter” on page 10)
Error LED is on
❏Check whether the roll paper cover is closed.
❏If the Paper LED is on, check whether the roll paper is correctly installed and
any roll paper remains. (U“Installing/Replacing the Roll Paper” on
page 14)
Error LED is flashing
❏Check whether paper is jammed. If it is jammed, remove it. (U“Paper is
jammed” on page 16)
❏Printing stops if the head overheats and resumes automatically when it cools.
❏For other cases, turn the printer off, and after 10 seconds, back on.
Paper is jammed
!KCAUTION:
Do not touch the thermal head, because it can be very hot after printing.
When paper is jammed, never pull out the paper forcibly. Open the roll paper
cover (U“Opening the roll paper cover” on page 13), and then remove the
jammed paper.
Thermal head

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The roll paper cover will not open
When the autocutter blade is locked, the roll paper cover will not open. Follow
the steps below to return the autocutter blade to the normal position.
1. Turn off the printer. (U“Turning Power On/Off” on page 13)
2. Open the cutter cover. (U“Opening the cutter cover” on page 13)
3. Turn the knob in the direction of the arrow until you see a triangle in the
opening of the frame.
4. Close the cutter cover.
5. Open the roll paper cover. (U“Opening the roll paper cover” on page 13)
Knob

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Specifications
*: Based on Epson operating conditions.
Item Specification
Printing method Thermal line printing
Roll paper dimensions Paper width 79.5 mm ± 0.5 mm {3.13" ± 0.02"}
Diameter 83 mm {3.27"} maximum
Inside diameter of core 12 mm {0.47"}
Outside diameter of core 18 mm {0.71"}
Thermal paper type NTP080-80
Interface Serial × 1
RS-232
Parallel × 1
IEEE1284
USB × 1
Compliance: USB 2.0
Communication speed: Full-speed (12 Mbps)
Drawer kick × 1
Current consumption 1.8 A
AC power consumption Operating*230 V/50 Hz: 26.4 W
115 V/60 Hz: 26.6 W
Standby 230 V/50 Hz: 0.83 W
115 V/60 Hz: 0.73 W
Temperature Operating 5 to 45°C {41 to 113°F}
Storage –10 to 50°C {14 to 122°F}, except for paper
Humidity Operating 10 to 90% RH
Storage 10 to 90% RH
Overall dimensions 140 × 199 × 146mm {5.51 × 7.83 × 5.75"} (W × D × H)
Weight (mass) Approx. 1.7 kg {3.74 lb}

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Appendix
Downloading Drivers, Utilities, and Manuals
The latest versions of drivers, utilities, and manuals can be downloaded from the
following URL.
http://download.epson-biz.com/?service=pos
Restriction of Use
When this product is used for applications requiring high reliability/safety, such
as transportation devices related to aviation, rail, marine, automotive, etc.;
disaster prevention devices; various safety devices, etc.; or functional/precision
devices, etc.; you should use this product only after giving consideration to
including fail-safes and redundancies into your design to maintain safety and
total system reliability. Because this product was not intended for use in
applications requiring extremely high reliability/safety, such as aerospace
equipment, main communication equipment, nuclear power control equipment,
or medical equipment related to direct medical care, etc., please make your own
judgment on this product’s suitability after a full evaluation.