Epson WorkForce Enterprise WF-C17590 Operating instructions

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 1
EPSON WorkForce Enterprise
WF-C17590
WF-C20590
WF-M20590
Supplemental Troubleshooting

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 2
Introduction
Purpose of this guide is to supplement the troubleshooting from the Service Manual. This is not a replacement.

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
EEPROM Data Dump Page 3
EEPROM Data Dump

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 4
On rare occassions, EAI’s Advanced Product Support team may request a technician to obtain EEPROM data.
Before you can do this, you will first need an account created to access Epson’s Adjustment Portal Program and you will need Epson’s
asi_make.exe utility.
Be sure to request these if you do not have them already.
Once your account has been created, please follow these steps:
1. Run the asi_make.exe
2. Click Execute
3. You will be prompted to give the file a name and choose a location to
save the file to. Do not change the .asi extension.
4. Go to https://adj.ebz.epson.net/adjportal/
5. Enter your User ID and Password and click Login

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 5
6. Click Browse and select your saved *.asi file.
7. Click upload.
8. You will receive an e-mail from:
[email protected]son.co.jp
9. Click on the link from the e-mail to download the
Adjustment Portal Program.
This program will ONLY operate from the same
computer that the *.ASI file was created from.
Any significant changes to the computer (such
as major WIndows OS updates) will invalidate
the program. No error messages will occur.
Instead it will simply not proceed beyond the
Login Screen.
To fix, you will need to create and submit a new *.asi file
10. Unzip the downloaded the file and run the
AdjPortalStarter.exe
11. Enter your User ID and Password and click
Login. The next screen will appear after about 20-30
seconds.


EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 6

12. Change the model to WF-C20590 and click Execute
13. When selecting the model for the first time, a window will
appear asking do you accept to download and run the pro-
gram? Click Yes.



EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 7
14. You will need to read/accept the License Agreement. Click
Accept.
15. Make sure the printer is turned on and connected via USB
16. Click Particular function.


EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 8
17. Select EEPROM dump.
18. Click OK.

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 9
19. Click Dump
This function will FAIL if the printer is asleep. Please wake the control
panel prior to clicking Dump.

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
Page 10
20. A Save As window will open. The default File name
will be the printer’s serial number .EEP. Please do not
change this. Click the Save button.
21. After the file is saved, click the OK button.
22. Follow the prompts to exit and quit the program. Then
e-mail the saved *.eep file to your Epson Support Contact.