Epson DS-570WII User manual

User's Guide
Product Features
Scanner Basics
Specications of Originals and Placing
Originals
Network Settings
Basic Scanning
Maintenance
Solving Problems
NPD6414-00 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.

Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microso Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏Adobe, Adobe Reader, and Acrobat are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏Wi-Fi, Wi-Fi Alliance, and Wi-Fi Protected Access (WPA) are registered trademarks of the Wi-Fi Alliance. Wi-
Fi Protected Setup, and WPA2 are trademarks of the Wi-Fi Alliance.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Contents
Copyright
Trademarks
About This Manual
IntroductiontotheManuals...................8
MarksandSymbols.........................8
DescriptionsUsedinthisManual...............8
OperatingSystemReferences..................8
Important Instructions
SafetyInstructions.........................11
RestrictionsonCopying.....................12
Product Features
Supports Epson Smart Panel, an App for Smart
Devices.................................14
Paper Protection to Reduce Damage to the
Originals................................15
NoticationofDirtontheSensor..............15
Double-Feed Detection Feature with Selectable
StopTiming..............................15
High-Quality Scanning with Automatic
DocumentDetection.......................16
Scanner Basics
PartNamesandFunctions...................19
ButtonsandLightsontheControlPanel.........21
Buttons...............................21
Lights................................22
ErrorIndicators.........................23
InformationonApplications..................24
Application for Scanning Documents
(Document Capture Pro / Document Capture). . 24
Application for Controlling the Scanner
(EpsonScan2)..........................25
Application for Scanning Documents from a
SmartDevice(EpsonSmartPanel)...........25
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 25
Application for Conguring Scanner
Operations(WebCong)..................26
Application for Setting up the Device on a
Network(EpsonNetCong)................27
Soware for Managing Devices on the
Network(EpsonDeviceAdmin).............28
Application for Creating Driver Packages
(EpsonNetSetupManager).................28
Option Items and Consumables Information. . . . . . 28
CarrierSheetCodes......................28
RollerAssemblyKitCodes.................29
CleaningKitCodes...................... 29
Specications of Originals and
Placing Originals
SpecicationsofOriginals................... 31
General Specications for Originals being
Scanned.............................. 31
Types of Originals that Require Attention. . . . . . 34
Types of Originals that Must Not be Scanned. . . .35
PlacingOriginals..........................36
StandardSizeOriginals................... 36
LongPaper............................ 41
PlasticCards...........................43
LaminatedCards........................47
LargeSizeOriginals......................49
IrregularShapedOriginals.................52
Photographs........................... 55
Envelopes.............................58
MixtureofOriginals......................61
Network Settings
NetworkConnectionTypes.................. 65
Wi-FiConnection.......................65
APModeConnection.................... 65
ConnectingtheScannertotheNetwork......... 66
Making Wi-Fi Settings from the Control Panel. . . . 66
Making Wi-Fi Settings by Push Button Setup
(WPS)................................66
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................67
MakingAPModeSettings................. 68
CheckingtheScanner'sIPAddress.............68
Basic Scanning
ScanningUsingaScannerButton..............70
ScanningfromaComputer...................70
Scanning Using Document Capture Pro
(Windows)............................ 70
4

Scanning Using Document Capture (Mac OS). . . 77
ScanningUsingEpsonScan2...............83
Scanning from Smart Device (Epson Smart Panel). .88
Advanced Scanning
SettingaJob..............................90
Creating and Registering a Job (Windows). . . . . 90
Creating and Registering a Job (Mac OS). . . . . . .96
Assigning a Job to the Scanner Button
(Windows)............................ 97
Assigning a Job to the Scanner Button (Mac OS). 97
Scanning Dierent Sizes or Types of Originals
OnebyOne(AutomaticFeedingMode).........98
Various Scanning Settings for Document
CapturePro(forWindowsOnly)..............99
Dividing documents using a specied
numberofpages........................100
Dividing documents using blank sheets of paper103
Creating and saving folders using the barcode
characterinformation....................107
Creating two levels of folders using two types
ofbarcode............................111
Saving les with le names using the barcode
characterinformation....................115
Creating and saving folders using OCR
characters............................ 120
Saving les with le names using OCR
characters............................ 125
Creating and saving folders for each form. . . . . 132
Useful Features
Setting the Glass Surface Stain Detection Feature. . 139
SettingtheDocumentProtectionFeature....... 140
Setting the Operation When a Double-Feed is
Detected...............................141
Maintenance
CleaningOutsidetheScanner................144
CleaningInsidetheScanner.................144
Resetting the Number of Scans Aer Regular
Cleaning.............................148
ReplacingtheRollerAssemblyKit.............150
Resetting the Number of Scans Aer
ReplacingtheRollers....................154
EnergySaving...........................156
TransportingtheScanner...................157
UpdatingApplicationsandFirmware..........157
UpdatingFirmwareUsingWebCong....... 158
Updating Firmware without Connecting to
theInternet...........................158
Solving Problems
ScannerProblems........................ 161
ScannerLightsIndicateanError............161
e ScannerDoesNotTurnOn............ 161
ProblemsStartingScanning.................161
CannotStartScanningfromComputer.......161
Cannot Start Scanning from Smart Device. . . . .166
PaperFeedingProblems....................169
Multiple Originals Are Fed (Double Feed). . . . . 169
Removing Jammed Originals from the Scanner. 169
e Original Jams in the Scanner Frequently. . . 171
Paper Protection Does not Work Correctly. . . . 171
eOriginalsGetDirty..................172
Scanning Speed Slows Down when Scanning
Continuously..........................172
ScanningTakesaLongTime...............172
ScannedImageProblems...................172
Straight Lines Appear when Scanning from
ADF................................ 172
GlassDirtAlertDoesNotDisappear.........173
Colors Are Uneven in the Scanned Image. . . . . 173
Expanding or Contracting the Scanned Image. . 173
Oset Appears in the Background of Images. . . 174
ScannedImageorTextisBlurred........... 174
Moiré Patterns (Web-Like Shadows) Appear. . . 175
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................175
CharacterisnotRecognizedCorrectly........176
Cannot Solve Problems in the Scanned Image. . 176
Uninstalling and Installing Applications. . . . . . . . 177
UninstallingYourApplications.............177
InstallingYourApplications...............178
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been
ConnectedtotheNetwork..................180
Using a Network Scanner from a Second
Computer............................180
Using a Network Scanner from a Smart Device. 181
Re-settingtheNetworkConnection........... 181
WhenReplacingtheWirelessRouter.........181
WhenChangingtheComputer.............182
Changing the Connection Method to the
Computer............................182
5

Making Wi-Fi Settings from the Control Panel. .183
CheckingtheNetworkConnectionStatus.......183
Checking the Network Status Using Network
Light................................183
Checking the Network of the Computer
(Windowsonly)........................183
Disabling the Network Setting from the Control
Panel..................................184
Restoring the Network Settings from the
ControlPanel............................185
Administrator Information
ConnectingtotheNetwork..................187
BeforeMakingNetworkConnection.........187
Connecting to the Network Using a Static IP
Address..............................188
Introduction of Product Security Features. . . . . . . 189
AdministratorSettings.....................189
ConguringtheAdministratorPassword......189
Logging on to the Scanner from a Computer. . . 190
MonitoringaRemoteScanner................190
Checking Information for a Remote Scanner. . . 190
Receiving Email Notications When Events
Occur...............................191
BackingUptheSettings....................194
Exportthesettings......................194
Importthesettings......................195
AdvancedSecuritySettings..................196
Security Settings and Prevention of Danger. . . . 196
ControllingUsingProtocols...............197
UsingaDigitalCerticate.................199
SSL/TLS Communication with the Scanner. . . . 205
Encrypted Communication Using IPsec/IP
Filtering..............................206
Connecting the Scanner to an IEEE802.1X
Network............................. 217
SolvingProblemsforAdvancedSecurity......219
Technical Specications
GeneralScannerSpecications...............228
Network Specications.....................229
Wi-FiSpecications.....................229
NetworkFunctionList...................229
SecurityProtocol.......................229
UsingPortfortheScanner..................230
Dimensions and Weight Specications......... 230
ElectricalSpecications.................... 231
ScannerElectricalSpecications............231
ACAdapterElectricalSpecications.........231
Environmental Specications................232
SystemRequirements......................232
Standards and Approvals
Standards and Approvals for European Models. . . 234
Standards and Approvals for Australian Models. . . 234
Standards and Approvals for U.S. Models. . . . . . . .234
Where to Get Help
TechnicalSupportWebSite..................237
ContactingEpsonSupport..................237
BeforeContactingEpson................. 237
HelpforUsersinEurope..................237
HelpforUsersinTaiwan..................237
HelpforUsersinAustralia................238
HelpforUsersinSingapore............... 238
HelpforUsersinailand................239
HelpforUsersinVietnam................ 239
HelpforUsersinIndonesia................240
HelpforUsersinHongKong..............241
HelpforUsersinMalaysia................ 242
HelpforUsersinIndia...................242
HelpforUsersinthePhilippines............242
6

About This Manual
IntroductiontotheManuals...........................................8
MarksandSymbols..................................................8
DescriptionsUsedinthisManual....................................... 8
OperatingSystemReferences...........................................8

Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
About This Manual > Operating System References
8

❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, and OS X Yosemite.
About This Manual > Operating System References
9

Important Instructions
SafetyInstructions................................................. 11
RestrictionsonCopying............................................. 12

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
11

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
aect the operation of cardiac pacemakers.
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product
may adversely aect the operation of electrical medical equipment.
❏Do not use this product near automatically controlled devices such as automatic doors or re alarms. Radio
waves from this product may adversely aect these devices, and could lead to accidents due to malfunction.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions > Restrictions on Copying
12

Product Features
SupportsEpsonSmartPanel,anAppforSmartDevices...................... 14
PaperProtectiontoReduceDamagetotheOriginals........................ 15
Notication ofDirtontheSensor...................................... 15
Double-FeedDetectionFeaturewithSelectableStopTiming...................15
High-QualityScanningwithAutomaticDocumentDetection..................16

Supports Epson Smart Panel, an App for Smart
Devices
Epson Smart Panel, an intuitive app for operating smart devices
You can use the Epson Smart Panel to perform the following operations.
❏You can scan from your smart device and save scanned results to your smart device.
❏You can easily upload scanned data to a cloud service.
❏You can easily make Wi-Fi settings by following the guidance provided.
❏You can check the causes and solutions to errors from your smart device.
Related Information
&“Application for Scanning Documents from a Smart Device (Epson Smart Panel)” on page 25
Product Features > Supports Epson Smart Panel, an App for Smart Devices
14

Paper Protection to Reduce Damage to the Originals
is scanner comes with a paper protection feature. is feature reduces damage to originals by stopping scanning
when it detects a feeding error, such as when scanning stapled documents by mistake.
Related Information
&“Setting the Document Protection Feature” on page 140
Notication of Dirt on the Sensor
is scanner can detect dirt on the scanning sensor, and noties you that you need to clean the sensor before dirt
can cause lines in the scanned images.
You can easily keep the sensor clean, and avoid a decline in image quality.
Related Information
&“Setting the Glass Surface Stain Detection Feature” on page 139
Double-Feed Detection Feature with Selectable Stop
Timing
When multiple documents are fed during scanning, the double-feed detection feature will stop scanning. When a
double-feed is detected, you can select between stopping the scan immediately or stopping aer ejecting the
document.
Product Features > Double-Feed Detection Feature with Selectable Stop Timing
15

For example, when scanning slips attached to sheets of paper, selecting Aer Eject detects a double-feed and stops
aer ejecting the paper, but allows you to continue scanning.
Related Information
&“Setting the Operation When a Double-Feed is Detected” on page 141
High-Quality Scanning with Automatic Document
Detection
You can set Color/Black & White automatic detection as well as Color/Grayscale automatic detection according to
the document and application being used.
When set to Color/Grayscale automatic detection, you can attain high-quality images by scanning monochrome
documents that include gures and tables in grayscale.
Color/Black & White
Color/Grayscale
Product Features > High-Quality Scanning with Automatic Document Detection
16

Related Information
&“Application for Controlling the Scanner (Epson Scan 2)” on page 25
Product Features > High-Quality Scanning with Automatic Document Detection
17

Scanner Basics
PartNamesandFunctions............................................19
ButtonsandLightsontheControlPanel..................................21
InformationonApplications..........................................24
OptionItemsandConsumablesInformation..............................28

Part Names and Functions
Front
AADF (Automatic Document Feeder) Feeds loaded originals automatically.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
DInput tray extension
EOutput tray Holds originals ejected from the scanner. Pull out the extension
tray to the length of the originals.
FOutput tray extension
GStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
Back
Scanner Basics > Part Names and Functions
19

ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CDC inlet Connects the AC adapter.
Inside
ACover open lever Pull the cover open lever and open the scanner cover.
BScanner cover Pull the cover open lever and open the scanner cover when
cleaning inside of the scanner and removing jammed paper.
CPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
DSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 144
&“Replacing the Roller Assembly Kit” on page 150
Scanner Basics > Part Names and Functions
20