Epson DS-860 User manual

User’s Guide
NPD4958-00 EN

Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither
is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION are
trademarks of Seiko Epson Corporation.
Microsoft
®
, Windows
®
, Windows Server
®
, Windows Vista
®
, and SharePoint
®
are registered trademarks of
Microsoft Corporation.
Adobe
®
, Adobe Reader
®
, and Acrobat
®
are registered trademarks of Adobe Systems Incorporated.
Intel
®
is a registered trademark of Intel Corporation.
Intel
®
Core
™
is a trademark of Intel Corporation.
EPSON Scan Software is based in part on the work of the Independent JPEG Group.
libtiff
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics
may not be used in any advertising or publicity relating to the software without the specific, prior written
permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS“ AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
libjpeg-turbo
DS-860 User’s Guide
Copyright and Trademarks
2

Copyright © 1991-2012 Thomas G. Lane, Guido Vollbeding
Copyright © 1999-2006 MIYASAKA Masaru
Copyright © 2009 Pierre Ossman for Cendio AB
Copyright © 2009-2013 D. R. Commander
Copyright © 2009-2011 Nokia Corporation and/or its subsidiary(-ies)
Redistribution and use in source and binary forms, with or without modification, are permitted provided that
the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following
disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation
- Neither the name of the libjpeg-turbo Project nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS-IS“, AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
OPEN SOURCE SOFTWARE LICENSE
1) This product includes GPL programs according to the license terms of each program.
2) We provide the source code of the GPL Programs, until five (5) years after the discontinuation of same
model of this product. If you desire to receive the source code above, please see the “Where To Get Help“ of
this User’s Guide, and contact the customer support of your region. You shall comply with the license
terms of each open source software program.
3) The open source software programs are WITHOUT ANY WARRANTY; without even the implied
warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. See the license
agreements of each open source software program for more details, which are described on \Manual
\OSS.pdf in the Software CD-ROM.
4) The license terms of each open source software program are described on \Manual\OSS.pdf in the
Software CD-ROM.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective companies.
Copyright © 2013 Seiko Epson Corporation. All rights reserved.
The contents of this manual and the specifications of this product are subject to change without notice.
DS-860 User’s Guide
Copyright and Trademarks
3

Contents
Copyright and Trademarks
Operating System Versions
Safety Instructions
ImportantSafetyInstructions.................7
Restrictionsoncopying....................8
Getting to Know Your Product
ProductParts............................10
StatusLightandDisplay....................11
Statuslight............................11
Display...............................12
Button.................................12
PageSeparationLever......................13
Placing Originals on the Product
LoadingDocuments.......................14
Documentspecifications..................14
Loading a mixture of documents at different
sizes.................................15
Loadingdocuments......................16
LoadingCards...........................19
LoadingSpecialDocuments..................22
Basic Scanning
ScanningfromtheButton...................27
ScanningUsingDocumentCapturePro.........27
ScanningUsingEpsonScan.................28
Various Types of Scanning
ScanningtoSharePointorCloudService........30
Scanning Multiple Documents to Separate Files
......................................30
Assigning a Specified Scanning Setting to a
Program................................31
ScanningStitchedImages...................32
AdjustingtheScannedImage.................33
Software Information
DocumentCapturePro.....................35
Howtostart...........................35
Howtoaccessthehelp...................35
EpsonScanDriver........................35
Howtostart...........................35
Howtoaccessthehelp...................35
AnotherScanningSoftware..................36
CheckingandInstallingYourSoftware.........36
Checking the software installed on your
computer.............................36
UninstallingYourSoftware..................36
Maintenance
CleaningtheProduct......................38
Cleaninginsidethescanner..................38
ReplacingtheRollerAssemblyKit.............41
EnergySaving............................47
TransportingtheProduct...................48
UsingSecuritySlot........................49
UpdatingtheFirmware.....................49
Troubleshooting
ProblemsIndicatedbystatuslight.............50
ProblemsWhenStartingaScan...............50
Usingthebutton........................51
UsingtheNetworkInterfaceUnit...........51
How to unblock Document Capture Pro. . . . . . 51
Using scanning software other than Epson
Scandriver............................52
ProblemsWhenFeedingPaper...............52
Thepapergetsdirty.....................52
Multiplesheetsofpaperarefed.............52
Double feed error has occurred.............53
Paperjamsintheproduct.................53
ProblemsWithScanningTime...............55
ProblemsWithScannedImages...............55
Scanqualityisunsatisfactory...............55
Thescanningareaisunsatisfactory..........57
Problems Remain After Trying All Solutions. . . . . 57
Where To Get Help
TechnicalSupportWebSite..................58
ContactingEpsonSupport...................58
BeforeContactingEpson..................58
DS-860 User’s Guide
Contents
4

HelpforUsersinNorthAmerica............58
HelpforUsersinLatinAmerica............59
HelpforUsersinEurope..................60
HelpforUsersinTaiwan..................60
HelpforUsersinAustralia................61
HelpforUsersinSingapore................62
HelpforUsersinThailand................62
HelpforUsersinVietnam.................62
HelpforUsersinIndonesia................63
HelpforUsersinHongKong..............64
HelpforUsersinMalaysia.................64
HelpforUsersinIndia...................65
HelpforUsersinthePhilippines............66
Technical Specifications
SystemRequirements......................67
ProductSpecifications......................67
General..............................67
Mechanical............................68
Electrical.............................68
Environmental.........................69
Interfaces.............................69
Standardsandapprovals..................69
DS-860 User’s Guide
Contents
5

Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, Windows XP x64,
Windows Server 2012, Windows Server 2008 R2, Windows Server 2008, and Windows Server 2003.
❏Windows 8.1 refers to Windows 8.1 and Windows 8.1 Pro.
❏Windows 8 refers to Windows 8 and Windows 8 Pro.
❏Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and
Windows 7 Ultimate.
❏Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows
Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.
❏Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP
Professional.
❏Windows Server 2012 refers to Windows Server 2012 Essentials Edition and Windows Server 2012 standard
Edition.
❏Windows Server 2008 R2 refers to Windows Server 2008 R2 x64 Standard Edition and Windows Server 2008 R2
x64 Enterprise Edition.
❏Windows Server 2008 refers to Windows Server 2008 Standard Edition, Windows Server 2008 Enterprise Edition,
Windows Server 2008 x64 Standard Edition, and Windows Server 2008 x64 Enterprise Edition.
❏Windows Server 2003 refers to Windows Server 2003 Standard Edition, Windows Server 2003 Enterprise Edition,
Windows Server 2003 x64 Standard Edition, and Windows Server 2003 x64 Enterprise Edition.
DS-860 User’s Guide
Operating System Versions
6

Safety Instructions
Important Safety Instructions
In this document, important and notes indicate the following:
c
Importants:
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of this product.
Read all these instructions, and follow all warnings and instructions marked on the product.
❏Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place
the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
❏Avoid places subject to dust, shocks, or vibrations.
❏Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store the
product or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to
shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in
temperature or humidity.
❏Do not use with wet hands.
❏Place the product near an electrical outlet where the adapter can be easily unplugged.
❏The AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be particularly
careful to keep the cord straight at the end.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause fire, electrical shock,
or injury.
❏The AC adapter is designed for use with the product with which it was included. Do not attempt to use it with other
electronic devices unless specified.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may
damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
DS-860 User’s Guide
Safety Instructions
7

❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product option by yourself except as
specifically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product and the AC adapter, and refer servicing to qualified service personnel under the following
conditions: The AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product or
the AC adapter has been dropped or the case has been damaged; the product or the AC adapter does not operate
normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the
operating instructions.)
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
Restrictions on copying
Observe the following restrictions to ensure responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities
❏Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials
DS-860 User’s Guide
Safety Instructions
8

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
DS-860 User’s Guide
Safety Instructions
9

Getting to Know Your Product
Product Parts
Note:
Use all the items that came with your product.
c
Important:
When carrying your product, hold it by the scanner body and not the input tray.
a. scanner cover
b. page separation lever
c. edge guides
d. input tray
e. cover open lever
f. output tray
DS-860 User’s Guide
Getting to Know Your Product
10

a. security slot
b. USB interface connector
c. DC inlet
a. AC adapter
b. AC power cord
c. USB cable
Note:
Epson Scan works with the optional Network Interface Unit (B12B808451/B12B808461) to enable direct control of all
features of your scanner in a network environment.
See the User's Guide for more information on setting up the Network Interface Unit.
You can download the User's Guide from the following Website.
&http://support.epson.net/netscan/
Status Light and Display
a. Ready light
b. display
c. Error light
Status light
The Status light indicates whether the product is operating normally.
DS-860 User’s Guide
Getting to Know Your Product
11

Light Indicator Status Meaning
Ready (Blue) On The product is ready to scan.
Flashing The product is initializing or scanning.
Ready (Blue) and Error
(Amber)
Flashing (alternately) The firmware is being updated.
Flashing (simultaneously) A fatal error has occurred. Contact your dealer.
Error (Amber) On An error has occurred.
&“Problems Indicated by status light” on page 50
Ready (Blue) and Error
(Amber)
Off The product is off.
Display
This display shows the job numbers assigned in Document Capture Pro. You can select the job you want to start by
using the Job Select button.
&“Document Capture Pro” on page 35
Button
The product has four buttons for scanning operations.
Before using these buttons, make sure you have installed your scanning software.
a. PPower Button
b. Job Select Button
c. yStop Button
d. ]Start Button
DS-860 User’s Guide
Getting to Know Your Product
12

Button Function
PPower Button Turns the product on if pressed once.
Turns the product off if pressed again.
Job Select Button Selects the job you want to start from the display. You can assign jobs to this
button in Document Capture Pro.
&“Document Capture Pro” on page 35
yStop Button Cancels scanning.
]Start Button Starts scanning.
You can customize the Start button using Document Capture Pro.
&“Document Capture Pro” on page 35
Page Separation Lever
Change the position of the page separation lever depending on the type of document you are going to scan.
Separation feeding You should normally use separation feeding. Documents with multiple
pages are fed one sheet at a time.
&“Loading Documents” on page 14
Use this mode when scanning standard plastic cards. You cannot scan
embossed cards.
&“Loading Cards” on page 19
Non Separation feeding Use this mode when scanning special documents such as folded
documents, plastic cards (embossed cards), carrier sheets, and so on.
Scanning is performed without separating the document.
&“Loading Cards” on page 19
&“Loading Special Documents” on page 22
DS-860 User’s Guide
Getting to Know Your Product
13

Placing Originals on the Product
Loading Documents
Document specifications
The following table provides a list of the paper you can load into the product.
Paper Size Measurements Paper Thickness Paper Type Loading Capacity
A4 210 ×297 mm
(8.3 ×11.7 inches)
40 to 210 g/m Plain paper, fine
paper, recycled
paper
40 g/m: 100 sheets
80 g/m: 80 sheets
210 g/m: 30 sheets
(The loading capacity
varies depending on the
paper type.)
Letter 215.9 ×279.4 mm
(8.5 ×11 inches)
Legal 215.9 ×355.6 mm
(8.5 ×14 inches)
B5 182 ×257 mm
(7.2 ×10.1 inches)
A5 148.5 ×210 mm
(5.8 ×8.3 inches)
B6 128 ×182 mm
(5.0 ×7.2 inches)
A6 105 ×148.5 mm
(4.1 ×5.8 inches)
B7
(horizontal)
91 ×128 mm
(3.6 ×5.0 inches)
A7
(horizontal)
74 ×105 mm
(2.9 ×4.1 inches)
B8
(horizontal)
64 ×91 mm
(2.5 ×3.6 inches)
A8
(horizontal)
52 ×74 mm
(2.0 ×2.9 inches)
127 to 210 g/m
Business card
(horizontal)
- 210 g/m - 30 sheets
See the following for more information on loading special documents such as plastic cards.
&“Loading Cards” on page 19
&“Loading Special Documents” on page 22
DS-860 User’s Guide
Placing Originals on the Product
14

You cannot load the following documents:
❏Thermal paper
❏Coated paper
❏Document with an uneven surface
❏Photos
❏Document with wet ink
❏Ripped, wrinkled, or curled documents
❏Document with staples or paper clips (which may damage the paper source)
❏Documents with holes (not including punched holes)
❏Bound documents
❏Documents with carbon paper on the back
❏Non-paper document (such as clear files)
❏Transparent documents
❏Glossy documents
❏Carbon-less paper
❏Perforated documents
❏Document with labels or stickers
c
Important:
Do not feed photos or valuable original artwork into the scanner directly. Misfeeding may wrinkle or damage the
original. When scanning such originals, make sure you use the carrier sheet (sold separately).
Loading a mixture of documents at different sizes
You can load a mixture of documents at different sizes. When loading documents, follow the notes below.
❏You can load a mixture of documents from A6 to A4/letter size.
❏Load the documents in the input tray in descending order ofpaper size with the largest at the back and the smallest
at the front.
DS-860 User’s Guide
Placing Originals on the Product
15

❏Load the documents at the center of the input tray with the edges of the documents aligned.
❏Slide the edge guides to fit the edges of the widest document.
Loading documents
Follow the steps below to load the document.
A
Extend the input tray, slide out and extend the output tray, and then raise the stopper.
Note:
❏When scanning documents that are A6 size or larger, extend the input tray all the way.
❏When scanning documents larger than A4 size, do not raise the stopper.
❏Extend the output tray and use the stopper to match the size of the document you are scanning.
DS-860 User’s Guide
Placing Originals on the Product
16

B
Slide the edge guides on the input tray all the way out.
C
Make sure that the page separation lever is lowered.
DS-860 User’s Guide
Placing Originals on the Product
17

D
Load only the first page of your documents into the input tray with the printed side facing down and the top
edge facing into the feeder.
Slide the paper into the feeder until it meets resistance.
Note:
❏Load business cards horizontally.
❏Align the edges of the documents; otherwise a paper jam may occur.
❏Smooth out the folding lines on the documents before loading them.
DS-860 User’s Guide
Placing Originals on the Product
18

E
Slide the edge guides to fit the edge of the paper.
&“Scanning Using Document Capture Pro” on page 27
&“Scanning Using Epson Scan ” on page 28
Loading Cards
Note:
Scan results are not guaranteed for plastic cards with shiny surfaces.
You can load plastic cards with the following specifications into the product.
Type Plastic card (including embossed cards)
*
Size 54 ×85.6 mm
(2.1 ×3.3 inches)
Loading capacity Standard cards: Up to 3
Embossed cards: 1
Loading direction Horizontal
Paper thickness Up to 1.24 mm thick (including emboss)
* ISO7810 compliant
Follow the steps below to load plastic cards.
DS-860 User’s Guide
Placing Originals on the Product
19

A
Extend the input tray, slide out and extend the output tray, and then raise the stopper.
Note:
Extend the output tray and use the stopper to match the size of the card you are scanning.
B
Slide the edge guides on the input tray all the way out.
DS-860 User’s Guide
Placing Originals on the Product
20