Epson ES-50 User manual

User's Guide
NPD5987-01 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2018 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
User's Guide
Copyright
2

Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of the Seiko Epson Corporation.
❏Microso, Windows, and Windows Vista are either registered trademarks or trademarks of Microso
Corporation in the United States and/or other countries.
❏Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
❏Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.
❏Intel
®
is a registered trademark of Intel Corporation.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
User's Guide
Trademarks
3

Contents
Copyright
Trademarks
About This Manual
IntroductiontotheManuals...................6
MarksandSymbols.........................6
DescriptionsUsedinthisManual...............6
OperatingSystemReferences..................7
Important Instructions
SafetyInstructions..........................8
RestrictionsonCopying......................8
Scanner Basics
PartNamesandFunctions...................10
ButtonsandLightsontheControlPanel.........10
ButtonsandLights.......................10
InformationonApplications..................11
EpsonScanSmart........................11
EPSONSowareUpdater..................11
Option Items and Consumables Information. . . . . . 11
CarrierSheetCodes......................11
MaintenanceSheetCodes..................12
Specications of Originals and
Placing Originals
Specications ofOriginals................... 13
General Specications for Originals being
Scanned.............................. 13
Types of Originals that Require Attention. . . . . . 15
Types of Originals that Must Not be Scanned. . . .15
PlacingtheOriginal........................16
PlacingStandardSizeOriginals..............16
PlacingLongPaper...................... 17
PlacingReceipts.........................18
PlacingEnvelopes....................... 19
PlacingPlasticCards.....................20
PlacingIrregularShapedOriginals...........22
Basic Scanning
ScanningUsingaScannerButton..............24
ScanningandSavingDocuments..............24
Advanced Scanning
Scanning Dierent Sizes or Types of Originals
One by One Continuously (Automatic Feeding
Mode)..................................29
Saving as Editable Files (Microso® Oce). . . . . . . 31
SendingtoaCloudService...................33
Maintenance
CleaningOutsidetheScanner.................38
CleaningInsidetheScanner..................38
Scanner Adjustment Using the Calibration Sheet. . . 39
EnergySaving............................40
Carryingthescanner.......................41
UpdatingApplicationsandFirmware...........42
Solving Problems
ScannerProblems......................... 43
ScannerLightsIndicateanError.............43
eScannerDoesNotTurnOn.............43
ProblemsStartingScanning..................43
CannotStartEpsonScanSmart..............43
Removing Jammed Originals from the Scanner. . . . 44
eOriginalsGetDirty.....................45
ScanningTakesaLongTime..................45
ScannedImageProblems....................45
Streaks Appear in the Scanned Image. . . . . . . . . 45
OsetAppearsintheBackgroundofImages....45
ScannedImageorTextisBlurred............46
Moiré Patterns (Web-Like Shadows) Appear. . . . 47
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original...............................47
CharacterisnotRecognizedCorrectly........ 48
Expanding or Contracting the Scanned Image. . . 48
e Scanned Image of the Plastic Card is
Enlarged..............................49
Cannot Solve Problems in the Scanned Image. . . 49
Uninstalling and Installing Applications. . . . . . . . . 50
UninstallingYourApplications..............50
InstallingYourApplications................51
User's Guide
Contents
4

Technical Specications
GeneralScannerSpecications................52
Dimensional Specications...................53
ElectricalSpecications.....................53
ScannerElectricalSpecications.............53
EnvironmentalSpecications.................53
SystemRequirements.......................53
Standards and Approvals
StandardsandApprovalsforU.S.Model.........55
Standards and Approvals for European Model. . . . . 55
Standards and Approvals for Australian Models. . . .55
Where to Get Help
TechnicalSupportWebSite.................. 56
ContactingEpsonSupport...................56
BeforeContactingEpson..................56
HelpforUsersinEurope.................. 56
HelpforUsersinTaiwan.................. 57
HelpforUsersinAustralia.................57
HelpforUsersinSingapore................ 58
HelpforUsersinailand.................58
HelpforUsersinVietnam..................58
HelpforUsersinIndonesia................ 59
HelpforUsersinHongKong...............60
HelpforUsersinMalaysia.................61
HelpforUsersinIndia....................61
HelpforUsersinthePhilippines.............62
User's Guide
Contents
5

About This Manual
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or Mac OS X v10.13.x. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
User's Guide
About This Manual
6

Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", and
"Windows XP" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Wi n d o w s
®
10 operating system
❏Microso
®
Wi n d o w s
®
8.1 operating system
❏Microso
®
Wi n d o w s
®
8 operating system
❏Microso
®
Wi n d o w s
®
7 operating system
❏Microso
®
Wi n d o w s Vi s t a
®
operating system
❏Microso
®
Wi n d o w s
®
XP operating system Service Pack 3
❏Microso
®
Wi n d o w s
®
XP Professional x64 Edition operating system Service Pack 2
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite,
OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
User's Guide
About This Manual
7

Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the product.
❏Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you
place the product by the wall, leave more than 10 cm between the back of the product and the wall.
❏Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store
the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks,
vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature
or humidity.
❏Do not use with wet hands.
❏e USB cable should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects
on top of the cord and do not allow the cord to be stepped on or run over. Be particularly careful to keep the
cord straight at the end.
❏Use only the USB cable supplied with your product. Using any other USB cable could cause re, electrical shock,
or injury.
❏e USB cable is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Never disassemble, modify, or attempt to repair the product, or product option by yourself except as specically
explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏Unplug the product and the USB cable, and refer servicing to qualied service personnel under the following
conditions: liquid has entered the product; the product has been dropped or the case has been damaged; the
product does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are
not covered by the operating instructions.)
❏If you are not going to use the product for a long period, be sure to unplug the USB cable from the computer.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
User's Guide
Important Instructions
8

❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
User's Guide
Important Instructions
9

Scanner Basics
Part Names and Functions
AInput slot Input the original.
BLoophole Connect straps.
CUSB port USB bus power.
Connects a USB cable. To avoid causing any damage, do not add
excessive force when connecting the USB cable to the USB port.
Buttons and Lights on the Control Panel
Buttons and Lights
AStart and stop button ❏Starts or cancels scanning.
❏Press this when cleaning the inside of the scanner.
❏Exits Automatic Feeding Mode.
BAutomatic Feeding Mode
light
The scanner is in Automatic Feeding Mode. Scanning starts when an
original is placed in the input tray.
User's Guide
Scanner Basics
10

C– Ready light On (white) The scanner is ready to be used.
Flashing
(white)
The scanner is scanning, waiting to scan, processing, or
sleeping.
O The scanner cannot be used because the power is o.
On
(Orange)
An error has occurred.
Note:
To turn on the scanner, connect it to the computer with the USB cable.
Information on Applications
is section introduces the application products available for your scanner. e latest application can be installed
at the Epson Web site.
Epson ScanSmart
Epson ScanSmart is a document scanning application that allows you to easily scan and save the data in simple
steps.
❏You can scan and send information to a cloud service in three easy steps.
❏You can automatically name the documents by using the scanned information.
ese features allow you to save time when organizing documents.
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Option Items and Consumables Information
Carrier Sheet Codes
Using a Carrier Sheet allows you to scan irregular shaped originals. You can scan originals larger than A4 size with
a Carrier Sheet by folding it in half.
Part name Codes
*
Carrier Sheet B12B819451
B12B819471 (India only)
User's Guide
Scanner Basics
11

* You can only use Carrier Sheet with a code.
Maintenance Sheet Codes
Contains a Cleaning Sheet (wet type) and Cleaning Sheet (dry type) for use when cleaning inside the scanner, and
a Calibration Sheet to adjust the scanned image quality.
Part name Codes
Maintenance Sheet2 B12B819481
B12B819411 (India only)
* You can only use Maintenance Sheet with a code.
User's Guide
Scanner Basics
12

Specications of Originals and Placing
Originals
Specications of Originals
is section explains the specications and conditions of originals that can be loaded in the scanner.
General Specications for Originals being Scanned
Specications of Standard Size Originals
ese are the specications for standard size originals that you can load into the scanner.
Size Measurement Thickness Paper Type
A4 210×297 mm
(8.3×11.7 in.)
35 to 270 g/m Plain paper
Fine paper
Recycled paper
Letter 215.9×279.4 mm
(8.5×11 in.)
Legal 215.9×355.6 mm
(8.5×14 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
46 to 270 g/m
A7 74×105 mm
(2.9×4.1 in.)
A8 52×74 mm
(2.1×2.9 in.)
Business Card 55×89 mm
(2.1×3.4 in.)
User's Guide
Specications of Originals and Placing Originals
13

Size Measurement Thickness Paper Type
Post Cards 100×148 mm
(3.9×5.8 in.)
35 to 270 g/m Plain paper
Fine paper
Recycled paper
Note:
❏All originals must be at at the leading edge.
❏Make sure that curls on the leading edge of the originals are kept within the following range.
A
and
B
must be 2 mm or less when
C
is equal to or more than 30 mm.
Specications of Long Paper
ese are the specications for long paper that you can load into the scanner.
Size Thickness Paper Type
Width: 50.8 to 216.0 mm
(2.0 to 8.5 in.)
Length: 50.8 to 1828.8 mm
(2.0 to 72.0 in.)
35 to 270 g/m Plain paper
Fine paper
Recycled paper
Specications for Receipts
ese are the specications for receipts that you can load into the scanner.
Size Thickness Paper Type
Maximum: 76.2×355.6 mm (3.0×14.0 in.)
Minimum: 76.2×76.2 mm (3.0×3.0 in.)
46 to 270 g/m Plain paper
Fine paper
Recycled paper
* Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to
hold the receipt for a good quality scan.
Specications of Envelopes
ese are the specications for envelopes that you can load into the scanner.
User's Guide
Specications of Originals and Placing Originals
14

Measurement Thickness
120×235 mm (4.72×9.25 in.) 0.38 mm (0.015 in.) or less
92×165 mm (3.62×6.50 in.)
Specications for Plastic Cards
ese are the specications for plastic cards that you can load into the scanner.
Size Card Type Thickness Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or less Horizontal (landscape)
Without embossing 1.0 mm (0.04 in.) or less
Note:
ISO7810 ID-1 size laminated cards (the thickness should be 0.6 mm (0.02 in.) or less) may not be scanned successfully.
Specications of Irregular Shaped Originals
By using the Carrier Sheet, you can scan originals that are wrinkled, curled, very thin, or irregularly shaped.
Size Thickness
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier Sheet)
Types of Originals that Require Attention
e following types of originals may not be successfully scanned.
❏Originals with an uneven surface such as letter head paper
❏Originals with crinkles or fold lines
❏Curled originals
❏Coated paper
❏Originals with punch holes
❏Originals with folded corners
Note:
❏To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet.
❏Try to atten the curled originals before scanning.
Types of Originals that Must Not be Scanned
e following types of originals must not be scanned.
❏Photos*
❏Photo paper*
User's Guide
Specications of Originals and Placing Originals
15

❏Original with labels or stickers*
❏Originals with sticky notes attached*
❏Ripped originals*
❏Originals with carbon paper on the back*
❏Perforated originals*
❏Originals with staples or paper clips
❏Booklets
❏Non-paper original (such as clear les, fabric, and metal foil)
❏Originals with glue attached
❏Heavily wrinkled or curled originals
❏Transparent originals such as OHP lm
❏Originals with wet ink
Note:
❏*You can only scan these originals by using the Carrier Sheet.
❏Do not feed photos, valuable original artwork, or important documents that you do not want to damage or deface into
the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use
the Carrier Sheet.
Placing the Original
Placing Standard Size Originals
Load the original into the le side of input slot facing up with the top edge facing into the scanner.
Slide the original into the input slot until it meets resistance.
Note:
We recommend loading originals (except plastic card) vertically into the scanner.
User's Guide
Specications of Originals and Placing Originals
16

Related Information
&“Basic Scanning” on page 24
&“Advanced Scanning” on page 29
Placing Long Paper
Load the original straight into the le side of the input slot, facing up with the top edge facing into the scanner.
Slide the original into the input slot until it meets resistance.
User's Guide
Specications of Originals and Placing Originals
17

Note:
❏You can scan long paper up to 1,828.8 mm (72 inches) in length with a resolution of 300 dpi or less.
❏You need to specify the paper size in Epson ScanSmart.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner
Settings tab > Scan Settings button to open the Epson Scan 2 window.
ere are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto
Detect (Long Paper) to detect the size automatically.
If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.
You can either enter the width and height of the paper or use Detect paper length instead of entering the paper height.
❏Support the long paper on the input side so that it does not drop out of the input slot, and on the output side so that the
ejected paper does not fall from the output slot.
Related Information
&“Specications of Originals” on page 13
&“Basic Scanning” on page 24
&“Advanced Scanning” on page 29
Placing Receipts
Supporting it by hand, load the receipt straight into the le side of the input slot, facing up with the top edge facing
into the scanner.
User's Guide
Specications of Originals and Placing Originals
18

Slide the receipt into the input slot until it meets resistance.
Note:
❏Although there may be issues with the scanning quality, you can scan long receipts up to 1,828.8 mm (72 inches) in length
at a resolution of 300 dpi.
❏You need to specify the paper size in Epson ScanSmart.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner
Settings tab > Scan Settings button to open the Epson Scan 2 window.
ere are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto
Detect (Long Paper) to detect the size automatically.
If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.
You can either enter the width and height of the paper or use Detect paper length instead of entering the paper height.
Related Information
&“Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode)” on
page 29
&“Specications of Originals” on page 13
&“Basic Scanning” on page 24
&“Advanced Scanning” on page 29
Placing Envelopes
Load envelopes into the le side of the input slot facing up making sure that the opened edge (ap side) of the
envelope is facing to the side. For envelopes with the opened edge (ap side) on the shorter side, you can load the
envelope with the bottom edge (non ap side) facing into the scanner.
User's Guide
Specications of Originals and Placing Originals
19

Slide the envelope into the input slot until it meets resistance.
e envelope shown in the illustration has the opened edge (ap side) facing up, but you can also load envelopes
into the scanner with the opened edge (ap side) facing down.
c
Important:
Do not load envelopes with adhesives on them.
Note:
❏Envelopes that are not opened by cutting sharply at the ap edge may not be scanned correctly.
❏Envelopes that have not yet been sealed can be loaded with the ap open and facing up.
Related Information
&“Specications of Originals” on page 13
&“Basic Scanning” on page 24
&“Advanced Scanning” on page 29
Placing Plastic Cards
Load the plastic card into the le side of the input slot facing up and horizontally.
User's Guide
Specications of Originals and Placing Originals
20