Ericsson DIALOG 4223 PROFESSIONAL - 3 User manual

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Dialog 4223 Professional
System Telephones for MD110 Communication System
D3 Mode
User Guide

EN/LZT 103 61 R2A
© Ericsson Enterprise AB 2004

3Dialog 4223 Professional
Table of Contents
Table of Contents
Welcome .......................................................... 4
Description ....................................................... 6
Free Seating (optional) .................................... 17
Incoming Calls ............................................... 18
Outgoing Calls ............................................... 22
During Calls .................................................... 38
Call Metering .................................................. 44
Call Forwarding .............................................. 46
Absence Information (optional) ....................... 58
Messages ...................................................... 60
Group Features .............................................. 66
Other Useful Features ..................................... 69
Settings .......................................................... 77
Accessories ................................................... 90
Installation ...................................................... 96
Troubleshooting ............................................ 105
Glossary ....................................................... 106
Index ............................................................ 107

Welcome
Dialog 4223 Professional4
Welcome
Welcome to the user guide for the Dialog 4223 Professional
system telephone in the Ericsson MD110 Communication System,
D3 mode. It is a state-of-the-art business communications system.
Its alliance of features and facilities effectively improves
communications for virtually any kind of organization.
There is a line of telephones designed for easy use in every
situation to take full advantage of these advanced features and
facilities.
Function descriptions that do not include speaking in the handset,
are described off hook, if nothing else is stated. Instead of pressing
the Clear key, you can always replace the handset.
Some markets use differing codes for some functions. In this guide,
all functions are described using the most common code. The
markets and their differing code is shown as a side note.
The user guide describes the facilities of the Dialog 4223
Professional system telephone as it is programmed at delivery from
the factory. There may be some differences in the way your phone
is programmed. Please consult your system administrator if you
need further information.
The latest version of this user guide can also be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: Dialog 4223 Professional is a system telephone, i.e.
it can only be used for an Ericsson private branch exchange
that supports this type of phone.

5Dialog 4223 Professional
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.

Description
Dialog 4223 Professional6
Description
Dialog 4223 Professional phone
1Display
3x40 characters. See section “Display information” on page 13.
2 Menu function keys
The functions depend on the traffic state. When you are requested
to “(see display)”, press the required key to access the function.
See also “Menu key”.
3 Programming
See section “Settings” on page 77.
1
2
11
3
6
10
16
17
7
8
9
13
14
12
15
18
19 19
6
6
4
5
20
7

7Dialog 4223 Professional
Description
4Callback
For indicating/activating Callback. See section “When you receive a
busy tone” on page 26. The feature can be removed or moved to
another programmable function key by your system administrator.
5 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 46. The feature can be
removed or moved to another programmable function key by your
system administrator.
6 Programmable function keys
To program numbers or functions, see section “Programming of
function keys” on page 77. All key panel keys are programmable
(except the Menu key).
7 Menu key
When the phone is in idle mode, press to switch between “idle
display” and Menu function key descriptions.
Note: Depending on the system version, the key position
differs. To find the Menu key for your system, look for
display reactions when you press any of the two keys. The
key press that changes the text of the Menu function keys,
is the key to be used. The other key can be used as a
programmable key.
8Transfer
For transffering calls, see section “During Calls” on page 38.
9 Triple Access Line
For handling calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
10 Microphone
Used for handsfree conversation.
11 Clear
To disconnect calls or exit a function. Can always be pressed instead
of replacing the handset.
12 Headset key
To handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 91.

Description
Dialog 4223 Professional8
13 Loudspeaker on/off
a. To activate Group listening. See section “During Calls” on
page 38.
b. To activate handsfree conversation. See section “During Calls”
on page 38.
c. To activate Loudspeaker Preset. See section “Headset Preset”
on page 92.
14 Mute
a. To switch the microphone on or off during a call. See section
“Mute” on page 39.
b. To switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 84 and “Silent ringing” on
page 84.
15 Volume control
To change the volume. See section “Settings” on page 77.
16 Loudspeaker
17 Handset
Supplied with hearing aid function as standard. An extra handset
can be connected, see section “Accessories” on page 90.
Please note: The handset may attract and retain small
metal objects in the earcap region.
18 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 94.
19 Key panel
With 17 programmable keys. Up to four panels can be connected.
See section “Key panel” on page 90. Use the Designation Card
Manager to make and print your own key panel designation cards,
see below.
Notes:
Depending on the system version, the Dialog 4223
Professional phone can be delivered with one key panel as
standard.
The possible number of key panels is system version
dependent.

9Dialog 4223 Professional
Description
20 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Telephone Toolbox
CD for MD110 Communication System or it can be downloaded
from: http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
D3 mode information
The Dialog 4223 Professional phone can be connected to the
exchange in two different modes (user interfaces), either D3 mode,
or D4 mode. There is one user guide for each mode.
To find out the mode for your telephone, check the right hand side
of the second row of the display (see picture), when the telephone
is in idle mode:
• Extension number is shown - your telephone is using D3 mode
= This is the correct guide.
• No extension number is shown (i.e. blank) - your telephone is
using D4 mode = This is not the correct guide, download the
user guide from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: This user guide is not valid for the Dialog 4223
Professional in D4 mode.
14:25 12Feb 2001
2222
Open AcCo AutCo Dir

Description
Dialog 4223 Professional10
Lamp indications
ÔExtinguished lamp The function is not active.
ÕÔSteady light The function is active or multiple
represented line is busy.
ÖÔSlowly flashing lamp The line (or function) is put on hold.
ÖÔRapidly flashing lamp An incoming call.
ÕÔLight with short breaks Ongoing call.

11Dialog 4223 Professional
Description
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

Description
Dialog 4223 Professional12
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

13Dialog 4223 Professional
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following displays
show examples of the different states your phone is in.
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
Note: The order in which the date is stated is system
dependent.
Idle phone
When your phone is idle, the upper row shows general information.
The middle row shows your extension number. The lower row
presents lead texts for the menu function keys.
Outgoing call
When you make an outgoing call on your phone, the middle row
shows both the traffic state and dialed number.
If the called party´s phone is diverted, the middle row shows the
Diversion information. >is the Diversion symbol.
The dialed number (3333) is directly diverted to number 5555.
14:25 12Feb 2001
2222
Open AcCo AutCo Dir
14:25 12Feb 2001
Calling... 3333
CBack Time
14:25 12Feb 2001
3333 >Direct 5555
CBack Time

Description
Dialog 4223 Professional14
Incoming call
When you receive an incoming call, the middle row flashes the
calling party´s extension number.
If a diverting extension is calling, the middle row shows the
Diversion information. The calling party´s number is flashing. >is the
Diversion symbol.
Number 2222 has dialed number 4444 and the call is directly
diverted to you.
14:25 12Feb 2001
3333
14:25 12Feb 2001
4444 >Direc t 2222

15Dialog 4223 Professional
Description
Menu function keys
The menu function keys are used to access different functions.
Depending on which traffic state and category of extension, the
available functions change.
The following abbreviations are used for the menu function keys:
AcCo Account code
AutCo Authorization code
Call Call the number displayed
CBack Callback
Clr Reset time measurement
Conf Conference (only shown when there is a party put
on hold)
Cost Display cost information
CUp Group call pick-up
CWait Call Waiting
Date Show date
Del Delete
DND Do not disturb
Down Scroll down
Exit Exit the displayed menu
Find Search
Intr Intrusion
Lock Lock the phone
Mal Malicious Call Tracing
Next Show next logged number
Open Unlock the phone
Page Paging
Pick Call pick-up
RDial Last Number Redial
Space Enter a space when writing names
Start/Stop Start/Stop time measurement
Time Display time measurement
Tones Dialing during a connected call (Push button tones,
DTMF)
Up Scroll up

Description
Dialog 4223 Professional16
Choice of language (optional)
One of the following languages can be chosen to be used for the
display information on your phone.
Note: By default 5-9 are programmed for English. To be
changed locally to other languages.
To choose a language:
*08* Dial.
(0–9)Enter the language code.
#í Press.
Digit 0–9 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
5__________6 _________ 7 _________ 8 _________ 9 _________

17Dialog 4223 Professional
Free Seating (optional)
Free Seating (optional)
The Free Seating function is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that temporarily will be assigned with your
extension number and your system authorities.
To log on
*11* Dial.
z* Enter the authorization code and press.
z# Enter your phone number and press.
íPress to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
íPress to finish the procedure.

Incoming Calls
Dialog 4223 Professional18
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
On Line 1
Normally you will receive calls on Line 1.
uLift the handset.
On any other Line key
uLift the handset.
Line ÖÔPress the flashing Line key.
Handsfree
Line ÖÔPress the flashing Line key.
You are connected to the caller via the loudspeaker and the
microphone.
íPress to terminate a handsfree call.

19Dialog 4223 Professional
Incoming Calls
On another extension
You can answer a call to a phone in another room:
uz Call the ringing extension.
Note: The display image might differ from the above.
8Press.
Notes:
You can also press Pick (see display) or On hold/Pick-up
(function key preprogrammed by you).
France, press 4; Sweden, press 6
14:25 12Feb 2001
2222
CBack CWait Pick

Incoming Calls
Dialog 4223 Professional20
Answer a second call during an ongoing
call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this function is activated.
Free on 2nd ÔPress to activate/deactivate.
When Free on 2nd is active the lamp is lit.
Note: Function key preprogrammed by your system
administrator.
You have an ongoing call on Line 1, when Line 2 flashes to indicate
a new incoming call:
Line 2 ÖÔPress to answer.
The first call is put on hold.
Line 1 ÖÔPress to switch back to the first call.
The second call is put on hold. You are connected to the first caller.
íPress to terminate the connected call.
Note: If the calling party has activated Call Waiting, you can
receive a second call even if Free on 2nd is not activated.
Call Waiting
If the calling party has activated Call Waiting, you can receive a
second call even if Free on 2nd is not activated.
To answer the waiting call:
íPress to terminate the connected call.
Your phone will ring to announce the waiting call.
Line ÖÔPress the flashing Line key to receive the new call.