Ericsson Dialog 3185 User manual

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Dialog 3185 and 3185MW
Analog Telephones for MD110 Communication System
User Guide

Welcome
Dialog 3185 and 3185MW2
Welcome Welcome to the User Guide for the Ericsson Analog 3185 and
3185MW telephones in the Ericsson MD110 Communication
System. It is a state-of-the-art Communication System. Its alliance
of features and facilities effectively improves communications for
virtually any kind of organization.
To take full advantage of these advanced features and facilities
there is a line of telephones, designed for ease of use in every
situation.
Some markets use differing codes for some functions. In this guide,
all functions are described using the most common code for every
specific function. As a note the markets and their differing code is
shown.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Since the Ericsson Analog 3185 and 3185MW
telephones easily can be switched between pulse and tone
dialling they can be connected to all types of telephone
exchanges, but remember that analog telephones must be
connected to analog lines.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Please refer to http://www.ericsson.com/sdoc.
EN/LZT 103 41 R1A
© Ericsson Enterprise AB 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

3Dialog 3185 and 3185MW
Table of Contents
Table of Contents
page
Description - Dialog 3185 and
3185MW Telephone ......................................... 4
Free Seating (optional) ...................................... 7
Incoming Calls ................................................. 9
Outgoing Calls ............................................... 11
During Calls .................................................... 14
When You Receive a Busy Tone ..................... 19
Call Forwarding .............................................. 23
Internal Messages .......................................... 35
Voice Mail ....................................................... 37
Information ..................................................... 41
Abbreviated Numbers .................................... 44
Group Facilities .............................................. 48
Other Useful Facilities ..................................... 51
Paging (optional) ............................................ 57
Date and Time ............................................... 64
Authority ........................................................ 65
Adjustments ................................................... 70
Audible Signals .............................................. 72
Installation ...................................................... 74
Troubleshooting .............................................. 77
Index .............................................................. 78

Description - Dialog 3185 and 3185MW Telephone
Dialog 3185 and 3185MW4
Description - Dialog 3185 and
3185MW Telephone
The Dialog 3185 telephone is not equipped with a Message Waiting
lamp.
13
15 14
(bottom side)
11
12
16
18
8910
1
3
2
17
5
4
6
7

5Dialog 3185 and 3185MW
Description - Dialog 3185 and 3185MW Telephone
1 Display
16 characters. Indicates call duration or date and time.
2 Programmable keys
Ten keys for storing frequently called numbers. You can store two
numbers per key (upper and lower), see section “Abbreviated
Numbers” on page 44.
3 Message Waiting lamp
A flashing light indicates a waiting message. See section “Internal
Messages” on page 35.
Note: This function is only valid for the Dialog 3185 MW
(Article number DBVA 404 4053/208 R1A).
4 Mute
To switch the microphone on or off. See section “During Calls” on
page 14.
5 Handset and speaker volume
To adjust the volume. See section “Adjustments” on page 70.
6 R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 14. Can
be set to two different modes, see section “Adjustments” on
page 70.
7 Line / Loudspeaker on/off
a. Line key for in and outgoing calls.
b. Loudspeaker on or off. See section “During Calls” on page 14.
8 Program
Storing numbers. See section “Abbreviated Numbers” on page 44.
Setting the clock. See section “Other Useful Facilities” on page 51.
9 Tone
Temporary change to tone dialling. See section “During Calls” on
page 14.
10 Last Number Redial / Pause key
a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.
11 Ring signal volume
Adjust ring signal volume. See section “Adjustments” on page 70.
12 Ring signal character
Adjust ring signal character. See section “Adjustments” on
page 70.

Description - Dialog 3185 and 3185MW Telephone
Dialog 3185 and 3185MW6
13 Tone / Pulse dialling
Switch between tone or pulse dialling. See section “Adjustments”
on page 70.
14 Flash / Earth mode
Switch between “flash”(timed break) or “earth”mode for the R-key.
See section “Adjustments”on page 70.
15 Clock on/off
See section “Date and Time”on page 64.
16 Loudspeaker
17 Microphone
18 Handset with hearing aid function
See section “Adjustments” on page 70.
Please note: The handset may retain small metal objects
in the earcap region.

7Dialog 3185 and 3185MW
Free Seating (optional)
Free Seating (optional)
The Free Seating function is used for persons who have an office
extension number but no telephone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free telephone set that temporarily will be assigned with your
extension number and your system authorities.
To log on
uLift the handset
*11*Press
z *Enter the authorization code and press
z # Enter your telephone number and press
dReplace the handset to finish the procedure
Note: An earlier version of the Free Seating function use
another procedure:
To log on, press *10*extension No. #.

Free Seating (optional)
Dialog 3185 and 3185MW8
To log off
uLift the handset
#11#Press
dReplace the handset to finish the procedure
Note: An earlier version of the Free Seating function use
another procedure:
To log off, press #10#.

9Dialog 3185 and 3185MW
Incoming Calls
Incoming Calls
A ring signal indicates an incoming internal or external call.
Answer calls
u Lift the handset
On another extension
You can answer a call to another extension from any phone in your
office.
u z Lift the handset and call the ringing extension
You receive busy tone.
8 Press
Note: France press 4; Sweden press 6

Incoming Calls
Dialog 3185 and 3185MW10
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. You have two options.
Option 1:
Finish the ongoing call:
dReplace the handset
The new call will be signalled on your phone.
uLift the handset to receive the new call
Option 2:
Ask your conversation partner to wait:
y d Press and replace the handset
The waiting call will be signalled on your phone.
u Lift the handset to receive the new call
After finishing the new call:
d Replace the handset
Your first call will be signalled on your phone.
u Lift the handset to receive the first call again
Handsfree
You can also answer calls handsfree.
l Press without lifting the handset
You are connected to the caller via the loudspeaker and
microphone.
(lPress to terminate a handsfree call

11Dialog 3185 and 3185MW
Outgoing Calls
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
u Lift the handset and dial either:
z An extension number to make an internal call,
or
0 z Dial the digit or digits to get an external line
Dial tone.
Note: Which digit or digits to press for an external line,
depends on the configuration of the system.
d Replace the handset to end the call
Notes: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.
If you receive a queue tone when the digit or digits to get an
external line are dialled (optional function Least Cost
Routing is used in the system), keep waiting. Once a line
becomes free you will receive a dial tone. If a warning tone
is heard, the selected line is marked “Expensive”.

Outgoing Calls
Dialog 3185 and 3185MW12
Wait for dial tone
Sometimes it is required to wait for a new dial tone after dialling the
prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:
r Press
Handsfree
You can also make handsfree calls.
l Press without lifting the handset
z Dial the number
You are connected to the caller via the loudspeaker and
microphone.
(lPress to terminate a handsfree call
Individual External Line
To make a call on a specific external line:
uLift the handset
*0*Press
z # Dial the individual external line number and press
zDial the digit or digits to get an external line and the external
number

13Dialog 3185 and 3185MW
Outgoing Calls
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not.
Note: To redial a number that incorporates a wait for a new
dial tone, you must indicate to the telephone where in the
number it must pause and wait for the new dial tone. To do
this, press the redial-key at the proper place in the number.
See section “Make calls” on page 11.
u r Lift the handset and press to redial last dialled external
number
Call Timer
When you make an outgoing call, the Call Timer starts after 4
seconds, showing the duration of your call. When the call is
finished the duration is displayed for 15 seconds. If you want to see
the duration of your last call (idle phone):
u P Lift the handset and press
Display example:

During Calls
Dialog 3185 and 3185MW14
During Calls
The MD110 Communication System allows you to handle calls in
many different ways. You can for instance make an inquiry, transfer
the call or create a conference.
Monitoring
You have an ongoing conversation via the handset.
l Press to switch the loudspeaker on
d Replace the handset
The loudspeaker monitors the call.
Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Adjustments” on page 70.
(lPress to end the call
From Monitoring to handset
u Lift the handset
Continue your conversation via the handset.

15Dialog 3185 and 3185MW
During Calls
Mute
You have an ongoing conversation.
m Press to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
y Press
The first party is put on hold.
z Call the second party
When the party answers you can switch between the calls (Refer
Back), transfer the call, create a conference and end one of the
calls.
2Press to return to the first party
Note: Sweden press R
Refer Back
You can switch between connected parties:
2Press to put the ongoing conversation on hold
The first party is connected.
Note: Sweden press R

During Calls
Dialog 3185 and 3185MW16
Transfer
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
y Press
z Call the second party
You can transfer the call before answer or wait for answer
Note: Make sure, that you are connected to the desired
party.
d Replace the handset
The call is transferred.
Note: If you have put more than one call on hold, the last
call that was put on hold will be transferred. If the dialled
extension is busy or Transfer is not allowed, your phone will
ring again.

17Dialog 3185 and 3185MW
During Calls
Conference
With this procedure you can include up to seven parties in a
conference. Only the conference leader can admit participants.
During the conference a tone will be heard every 15th second.
Note: The conference tone might be disabled for your
system.
You have an ongoing conversation and want to establish a
telephone conference. You will become the conference leader.
y Press
z Call the second party
Wait for answer.
3Press to establish a three party conference
Now you have established a three party conference.
Note: Sweden press R
Repeat the procedure to include other persons to the
conference
d Replace the handset to leave the conference
Dial mode
If your telephone is in the pulse dialling mode, and you want to use
any of the automated data services that require tone dialling, you
can switch temporarily to tone dialling during a call, e.g. when
calling interactive tele services or controlling telephone answering
machines remotely.
Note: After you end the call, dialling is reset to pulse
dialling.
tPress to switch to tones

During Calls
Dialog 3185 and 3185MW18
On Hold
You can temporarily put the ongoing call on hold. Calls put on hold
can be resumed on your own telephone or another.
y d Press and replace the handset
To resume the call on your own extension
uLift the handset
To resume the call on another extension
uLift the handset
zCall the extension where the call was put on hold
8 Press
Note: France press 4; Sweden press 6

19Dialog 3185 and 3185MW
When You Receive a Busy Tone
When You Receive a Busy Tone
Busy extension or external line
If you call an extension and receive a busy tone or get no answer or
all external lines are busy you can use these methods:
Automatic Callback
If a called extension is busy or there is no answer:
6Press
Note: France, Finland and Sweden press 5
dReplace the handset to finish procedure
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
uLift the handset when you are called back
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time.

When You Receive a Busy Tone
Dialog 3185 and 3185MW20
If all external lines are busy (after dialling the digit or digits to get a
line):
6Press
Note: France, Finland and Sweden press 5
z # Dial the external number and press
dReplace the handset to finish procedure
When an external line becomes free you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise the
Callback service is cancelled.
uLift the handset when you are called back
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line.
Cancel any single Callback
uLift the handset
#37* z Press and dial the extension number
Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.
# d Press and replace the handset
Cancel all callbacks
uLift the handset
#37#Press
dReplace the handset