Ericsson BUSINESSPHONE 50 User manual

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Basic Telephone
BusinessPhone Communication Platform
User Guide

Welcome
BusinessPhone – Basic Telephone2
Welcome Welcome to the User Guide for the Basic phone in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:
•BusinessPhone 50
•BusinessPhone 128i
•BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Basic telephone with a factory
defaults programming. There may be some differences in the way
your phone is programmed. Please consult system administrator if
you need further information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Dialog 3210 is a system telephone, i.e. it can only be
used for an Ericsson private branch exchange that supports
this type of telephone.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 320 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

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Quick Reference Guide and Quick Reference Card
–Basic Telephone
System telephone for BusinessPhone Communication Platform
Answer calls
Answer: Lift handset
Answer on another
extension: Lift handset Ext. No. 6
Save external number: Save/Redial g
(Before you finish the call)
Redial: Save/Redial g
Make calls
Internal calls: Lift handset Ext. No.
External calls: Lift handset 0External No.
Common
abbreviated number: Lift handset Abbreviated No.
Individual
abbreviated number: **(Abbreviated No. 0–9)
Last external
number redial: ***
Save external number: Save/Redial g
(Before you finish the call)
Redial: Save/Redial g
Automatic redial: Automatic redial 1 g
Replace handset
Lift handset when called back
Cancel: Automatic redial 1 (g
Pause on/off: Pause auto redial g
You get busy tone or no answer
Automatic call-back: 5Replace handset
Lift handset when called back
Camp-on: 4Keep handset off hook
Intrusion: 8
Conference
Ongoing conversation: Inquiry gCall 3rd party
Message/Conference g
Inquiry
Ongoing conversation: Inquiry gCall 3rd party
Refer back
Switch between calls: Line {gor Inquiry {g
End call: X
Transfer
Transfer a call: Inquiry gCall 3rd party
Replace handset
Before or after answer)
During calls
Monitoring: s
Individual hold: Line g
Press flashing key to retake
DISA and Message check:
DISA number Message system
Password
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Company number

Quick Reference Guide and Quick Reference Card –Basic Telephone
Call forwarding
Fixed diversion: *21#
Internal diversion: *21*New No. #
Cancel: #21#
Follow me, re-direct
from answering
extension: *21*Own No. *
New No. #
Cancel: #21*Own No. #
Bypass call forwarding: *60*Ext. No. #
External diversion:
Program: *22*Line access code
External No. #
Cancel: #22#
Re-activate: *22*#
Messages
“Call me”:Message/Conference g#
Voice: Message/Conference g
9Speak
Play-back: *
Re-record: 9Speak
Send: #
Check received: Message/Conference {g
Information
Enter information
(pre-text): *23*Enter “Info code”
and ”Completing info”
(see below) #
Erase information: #23#
Info code Completing info
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day
Individual abbreviated numbers
**0..................................................................
**1..................................................................
**2..................................................................
**3..................................................................
**4..................................................................
**5..................................................................
**6..................................................................
**7..................................................................
**8..................................................................
**9..................................................................
1
Special account numbers for business calls:
Account numberProject name
2
3
4
This is a part of ENL/ZTBS 151 320 R1A
This is a part of EN/LZTBS 151 320 R1A. Subject to alteration without prior notice.

5BusinessPhone –Basic Telephone
Table of Contents
Table of Contents
page
Description ....................................................... 6
Incoming Calls ................................................. 8
Outgoing Calls ............................................... 10
During Calls .................................................... 15
Call Forwarding .............................................. 20
Information ..................................................... 25
Internal Messages .......................................... 28
Mailbox System .............................................. 34
Abbreviated Numbers .................................... 40
Group Facilities .............................................. 43
Other Useful Facilities ..................................... 49
Security .......................................................... 56
Least Cost Routing ........................................ 59
Optional Equipment ....................................... 60
Programming ................................................. 63
Visible Signals ................................................ 66
Audible Adjustments ...................................... 67
Tones and Signals .......................................... 69
Useful Hints .................................................... 71
Installation ...................................................... 72
Glossary ......................................................... 75
Index .............................................................. 78
Telephone Toolbox and Voice Guide ............... 81

Description
BusinessPhone –Basic Telephone6
Description
1
2
3
4
5
6
7
89
10
11

7BusinessPhone –Basic Telephone
Description
1 Message / Conference
a. To send and receive messages. See section “Internal
Messages”on page 28.
b. To establish a telephone conference. See section “During Calls”
on page 15.
2 Programmable key / Headset key
a. Storing numbers and program functions.
b. The headset function is only available with option unit
(DBY 410 02) installed. The headset key is programmed by the
system administrator. See section “Optional Equipment”on
page 60.
3 Programmable keys
Storing numbers and program functions. See section
“Programming”on page 63.
4 Inquiry
To make an inquiry to an internal or external party.
See section “During Calls”on page 15.
5 Line
Line key for in and outgoing calls.
6 Volume control
To adjust the volume. See section “Audible Adjustments”on
page 67.
7 Mute
To switch the microphone on or off. See section “During Calls”on
page 15.
8 Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls”on
page 15.
9 Clear
To disconnect calls.
10 Loudspeaker
11 Handset with hearing aid function
Please note: The handset may retain small metal objects
in the earcap region.

Incoming Calls
BusinessPhone –Basic Telephone8
Incoming Calls
A ringing signal and a flashing lamp indicates an incoming internal
or external call.
Answer calls
uLift the handset
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension
You receive busy tone.
6Press
A second call is waiting
A muted ringing signal will inform you, during a conversation, that
a second call is waiting on your phone.
To answer the second call:
XPress to finish the ongoing call
The new call will be signalled on your phone.
Line {gPress to receive the new call

9BusinessPhone –Basic Telephone
Incoming Calls
Save and redial incoming calls
When you receive an incoming external call, you can save the
number in order to redial it easily (the number can contain
maximum 24 digits). Previously saved number is erased.
Save number
Before you quit the call:
Save/Redial gPress to save the dialled number (pre-programmed)
Redial number
Save/Redial gPress to redial the saved number (pre-programmed)

Outgoing Calls
BusinessPhone –Basic Telephone10
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
uLift the handset and dial either:
zAn extension number to make an internal call,
or
0z The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
dor XTo end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.

11BusinessPhone –Basic Telephone
Outgoing Calls
Last external number redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful
or not. See also section “Automatic redial”on page 12.
uLift the handset
*** Press to redial the last dialled external number
Save external number
When you make an external call, you can save the number in order
to redial it easily. Previously saved number is erased.
Save number
Before you quit the call:
Save/Redial gPress to save the dialled number (pre-programmed)
Redial number
Save/Redial gPress to redial the saved number (pre-programmed)
Automatic call-back
You call an extension and receive busy tone or get no answer.
5Press
Verification tone.
dor XReplace the handset or press to finish the procedure
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
uLift the handset when you are called back

Outgoing Calls
BusinessPhone –Basic Telephone12
Automatic redial
If you call an external number and receive busy tone or get no
answer, you can instruct the system to automatically redial the
number until it is available.
Note: This feature could be restricted. Ask the system
administrator for the availability.
This function is activated via function keys, so you first have to
program a programmable key (one key required per number). See
section “Program a function”on page 63. You can activate
automatic redial on up to three external numbers at the same time.
Activate
During the call:
Automatic redial1 gPress to activate (pre-programmed)
The automatic redial lamp is rapidly flashing and is lit when the
request is stored and activated. Verification tone.
dor XReplace the handset or press to finish the procedure
You are called back if the called number finishes the ongoing call or
the next time the extension finishes a new call.
uLift the handset when you are called back
Notes: It is not possible to do a new request on a key
holding an already activated request until the existing one is
cancelled.
When the automatic redial lamp is rapidly flashing, your
telephone is busy and you cannot receive or make new
calls.
The number of redial attempts and how long the function is
active is programmed by your system administrator.
If you have activated a diversion on your telephone, this
function is not available.
If tandem configuration is activated, the secondary
telephone cannot use this function. See section “Tandem
configuration”on page 52.

13BusinessPhone –Basic Telephone
Outgoing Calls
Cancel
Automatic redial1 (gPress the relevant programmable key to cancel the
automatic redial request (pre-programmed)
Note: Depending on system programming, the automatic
redial request could be cancelled automatically.
Pause
It is possible to pause all of your successfully activated requests by
programming a separate pause key, see section “Program a
function”on page 63.
Pause auto redial gPress to pause (pre-programmed)
The requests are paused and the key lamps of the automatic redial
keys are slowly flashing.
Pause auto redial (gPress to resume automatic redial (pre-programmed)

Outgoing Calls
BusinessPhone –Basic Telephone14
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
4Press to camp-on
Keep the handset off hook. When the called extension replaces the
handset, it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
8Press to intrude
Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.

15BusinessPhone –Basic Telephone
During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can monitor calls, mute the
microphones, make an inquiry, transfer the call, create a
conference or put the call on hold to perform other tasks.
Monitoring
You have an ongoing conversation via the handset.
sPress to switch the loudspeaker on
When the lamp lights, the loudspeaker monitors the call.
Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments”on page 67.
From monitoring to handset
(sPress to switch the loudspeaker off
Continue your conversation via the handset.
Mute
You have an ongoing conversation.
mPress to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.

During Calls
BusinessPhone –Basic Telephone16
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
Inquiry gPress
The first call is put on hold (the lamp flashes slowly).
zCall the third party
When the third party answers you can switch between the calls,
create a conference and end one of the calls.
XPress to end the inquiry call
The second call is disconnected.
Line {gPress to retake the first call
Now you are connected to the first party.
Refer back
You have an ongoing conversation and want to refer back to the
parked call. The lamp flashes at the parked call.
Line {gPress to park the second call
First call is connected.
Inquiry {gPress to park the first call
Second call is connected.
XPress to end the ongoing call

17BusinessPhone –Basic Telephone
During Calls
Transfer
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
Inquiry gPress
zCall the third party
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints”on page 71.
dReplace the handset
The call is transferred. External calls might only be transferred with
the Transfer-key, if this state of connection is allowed by the
system-programming.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.

During Calls
BusinessPhone –Basic Telephone18
Conference
You have an ongoing conversation and you want to establish a
telephone conference.
Inquiry gPress
zCall the third party
gPress to establish a three party conference
Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to the
conference
In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.
Message/
Conference

19BusinessPhone –Basic Telephone
During Calls
Individual hold
You have an ongoing conversation, i.e. the “Line”-key is lit.
Now you want to park the ongoing call for a short while.
Line (gPress the line key
The lamp flashes slowly.
Line {gPress again to retake the parked call
Note: This is also valid for the “Inquiry”-key.
Common hold
Hold gPress (pre-programmed)
The line key lamp flashes slowly. The call can be picked up on any
extension within one minute, or else it will recall on the holding
extension.
Line {gPress to pick-up on own extension
or
Pick-up on another extension:
zCall the extension that put the call on hold
6Press

Call Forwarding
BusinessPhone –Basic Telephone20
Call Forwarding
When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.
If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal greeting”on page 37.
Note: You can still make calls as usual.
Diversion on no reply
If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).
Diversion on busy
If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.