Ericsson BUSINESSPHONE 50 User manual

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Basic Telephone
BusinessPhone Communication Platform
User Guide

Welcome
BusinessPhone – Basic Telephone2
Welcome Welcome to the User Guide for the Basic phone in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:
•BusinessPhone 50
•BusinessPhone 128i
•BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Basic telephone with a factory
defaults programming. There may be some differences in the way
your phone is programmed. Please consult system administrator if
you need further information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Dialog 3210 is a system telephone, i.e. it can only be
used for an Ericsson private branch exchange that supports
this type of telephone.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 320 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

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Quick Reference Guide and Quick Reference Card
–Basic Telephone
System telephone for BusinessPhone Communication Platform
Answer calls
Answer: Lift handset
Answer on another
extension: Lift handset Ext. No. 6
Save external number: Save/Redial g
(Before you finish the call)
Redial: Save/Redial g
Make calls
Internal calls: Lift handset Ext. No.
External calls: Lift handset 0External No.
Common
abbreviated number: Lift handset Abbreviated No.
Individual
abbreviated number: **(Abbreviated No. 0–9)
Last external
number redial: ***
Save external number: Save/Redial g
(Before you finish the call)
Redial: Save/Redial g
Automatic redial: Automatic redial 1 g
Replace handset
Lift handset when called back
Cancel: Automatic redial 1 (g
Pause on/off: Pause auto redial g
You get busy tone or no answer
Automatic call-back: 5Replace handset
Lift handset when called back
Camp-on: 4Keep handset off hook
Intrusion: 8
Conference
Ongoing conversation: Inquiry gCall 3rd party
Message/Conference g
Inquiry
Ongoing conversation: Inquiry gCall 3rd party
Refer back
Switch between calls: Line {gor Inquiry {g
End call: X
Transfer
Transfer a call: Inquiry gCall 3rd party
Replace handset
Before or after answer)
During calls
Monitoring: s
Individual hold: Line g
Press flashing key to retake
DISA and Message check:
DISA number Message system
Password
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Company number

Quick Reference Guide and Quick Reference Card –Basic Telephone
Call forwarding
Fixed diversion: *21#
Internal diversion: *21*New No. #
Cancel: #21#
Follow me, re-direct
from answering
extension: *21*Own No. *
New No. #
Cancel: #21*Own No. #
Bypass call forwarding: *60*Ext. No. #
External diversion:
Program: *22*Line access code
External No. #
Cancel: #22#
Re-activate: *22*#
Messages
“Call me”:Message/Conference g#
Voice: Message/Conference g
9Speak
Play-back: *
Re-record: 9Speak
Send: #
Check received: Message/Conference {g
Information
Enter information
(pre-text): *23*Enter “Info code”
and ”Completing info”
(see below) #
Erase information: #23#
Info code Completing info
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day
Individual abbreviated numbers
**0..................................................................
**1..................................................................
**2..................................................................
**3..................................................................
**4..................................................................
**5..................................................................
**6..................................................................
**7..................................................................
**8..................................................................
**9..................................................................
1
Special account numbers for business calls:
Account numberProject name
2
3
4
This is a part of ENL/ZTBS 151 320 R1A
This is a part of EN/LZTBS 151 320 R1A. Subject to alteration without prior notice.

5BusinessPhone –Basic Telephone
Table of Contents
Table of Contents
page
Description ....................................................... 6
Incoming Calls ................................................. 8
Outgoing Calls ............................................... 10
During Calls .................................................... 15
Call Forwarding .............................................. 20
Information ..................................................... 25
Internal Messages .......................................... 28
Mailbox System .............................................. 34
Abbreviated Numbers .................................... 40
Group Facilities .............................................. 43
Other Useful Facilities ..................................... 49
Security .......................................................... 56
Least Cost Routing ........................................ 59
Optional Equipment ....................................... 60
Programming ................................................. 63
Visible Signals ................................................ 66
Audible Adjustments ...................................... 67
Tones and Signals .......................................... 69
Useful Hints .................................................... 71
Installation ...................................................... 72
Glossary ......................................................... 75
Index .............................................................. 78
Telephone Toolbox and Voice Guide ............... 81

Description
BusinessPhone –Basic Telephone6
Description
1
2
3
4
5
6
7
89
10
11

7BusinessPhone –Basic Telephone
Description
1 Message / Conference
a. To send and receive messages. See section “Internal
Messages”on page 28.
b. To establish a telephone conference. See section “During Calls”
on page 15.
2 Programmable key / Headset key
a. Storing numbers and program functions.
b. The headset function is only available with option unit
(DBY 410 02) installed. The headset key is programmed by the
system administrator. See section “Optional Equipment”on
page 60.
3 Programmable keys
Storing numbers and program functions. See section
“Programming”on page 63.
4 Inquiry
To make an inquiry to an internal or external party.
See section “During Calls”on page 15.
5 Line
Line key for in and outgoing calls.
6 Volume control
To adjust the volume. See section “Audible Adjustments”on
page 67.
7 Mute
To switch the microphone on or off. See section “During Calls”on
page 15.
8 Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls”on
page 15.
9 Clear
To disconnect calls.
10 Loudspeaker
11 Handset with hearing aid function
Please note: The handset may retain small metal objects
in the earcap region.

Incoming Calls
BusinessPhone –Basic Telephone8
Incoming Calls
A ringing signal and a flashing lamp indicates an incoming internal
or external call.
Answer calls
uLift the handset
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension
You receive busy tone.
6Press
A second call is waiting
A muted ringing signal will inform you, during a conversation, that
a second call is waiting on your phone.
To answer the second call:
XPress to finish the ongoing call
The new call will be signalled on your phone.
Line {gPress to receive the new call

9BusinessPhone –Basic Telephone
Incoming Calls
Save and redial incoming calls
When you receive an incoming external call, you can save the
number in order to redial it easily (the number can contain
maximum 24 digits). Previously saved number is erased.
Save number
Before you quit the call:
Save/Redial gPress to save the dialled number (pre-programmed)
Redial number
Save/Redial gPress to redial the saved number (pre-programmed)

Outgoing Calls
BusinessPhone –Basic Telephone10
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
uLift the handset and dial either:
zAn extension number to make an internal call,
or
0z The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
dor XTo end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.