Ericsson Dialog 4223 Professional User manual

Dialog 4223 Professional
System telephones for MD110 Communication System
User Guide
Flinders University

Ericsson Dialog 4223
Table of Contents
Description ……………………………… 2
Incoming Calls…………………………... 11
Outgoing Calls…………………………... 13
During Calls……………………………… 19
Call Forwarding…………………………. 25
Group Features…………………………. 35
Other Useful Features………………….. 37
Settings…………………………………... 41
Accessories……………………………… 48
Installation……………………………….. 52
Glossary…………………………………. 58
Index……………………………………… 59
1

Ericsson Dialog 4223
Description
1 Display
3x40 characters. See section “Display information” on
page 7.
2 Menu Function keys
The functions depend on the traffic state. When you are
requested to “(see display)”, press the required key to
access the function. See also “Menu Key”
2

Ericsson Dialog 4223
3 Programming
See section “Settings” on page 41.
4 Call-back
For indicating/activating Call-back. See Section “When
you receive a busy tone” on page 15. The feature can be
removed or moved to another programmable function key
by your system administrator.
5 Diversion (Follow-me)
For indicating/activating and deactivating Diversion
(Follow-me). See section “Call Forwarding” on page 25.
The feature can be removed or moved to another
programmable key by your system administrator.
6 Programmable function keys
To program numbers of functions, see section
“Programming of function keys” on page 41. All key
panel keys are programmable (except the Menu key).
7 Menu Key
When the phone is in idle mode, press to switch between
“idle display” and Menu key function descriptions.
Note: Depending on the system version, the key position
differs. To find the Menu Key for your system, look for display
reactions when you press any of the two keys. The key press
that changes the text of the Menu Function keys, is the key to be
used. The other key can be used as a programmable key.
8 Transfer
For transferring call, see section “During Calls” on page
21.
9 Triple Access Line
For handling calls, Line 1 and 2 are available both for
incoming and outgoing calls. Inquiry can only be used for
outgoing calls.
10 Microphone
Used for handsfree conversation.
11 Clear
To disconnect calls or exit a function. Can always be
pressed instead of replacing the handset.
12 Headset Key
To handle headset calls and activate Headset Preset.
See section “Headset optional” on page 48.
3

Ericsson Dialog 4223
13 Loudspeaker on/off
a. To activate Group listening. See section “During
Calls” on page 18.
b. To activate handsfree conversation (Dialog 422
Office only see section “During Calls” on page 19.
c. To activate Loudspeaker Preset. See section
“Headset Preset” on page 50.
14 Mute
a. To switch the microphone on or off during call. See
section “Mute” on page 20.
b. To switch off the ring signal in idle more or when
ringing. See sections “Mute ring signal” on page 46.
and “Silent ringing” on page 47.
15 Volume control
To change the volume. See section “Settings” on page
41.
16 Loud Speaker
17 Handset
Supplied with hearing aid function as standard. An extra
handset can be connected, see section “Accessories” on
page 48.
18 Pull-out leaf for easy guide (optional)
19 Key panel
With 17 programmable keys. Up to four panels can be
connected. See section “Key panel (optional)” on page
48.
20 Designation Card
Your system administrator can print new designation
cards for you.
4

Ericsson Dialog 4223
Lamp Indicators
5

Ericsson Dialog 4223
Tones and Signals
The following different tones and signals are sent from
the exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a different tone for one or
more situations.
Ring Signals
Three different ring signals inform you about the type of
the incoming call. The signals shown in this section are
the most used signals worldwide. Many markets use
signals that are adapted for the local standards.
6

Ericsson Dialog 4223
Display Information
The display gives you feedback information such as time
and date, traffic state and connected phone numbers.
The following displays show examples of the different
states your phone is in.
When information ends with three dots (...), this means
that the system is working or waiting for your action.
When information ends with an exclamation mark (!), this
means that no further action is possible.
Note: The order in which the date is stated is system
dependent.
Idle phone (idle mode)
When your phone is idle, the upper row shows general
information. The middle row shows your extension
number. The lower row presents lead texts for the menu
Function keys.
Outgoing call
When you make an outgoing call on your phone, the
middle row shows both the traffic state and dialled
number.
If the called party’s phone is diverted, the middle row
shows the Diversion information. > is the Diversion
symbol.
The dialled number (3333) is directly diverted to number
5555.
7

Ericsson Dialog 4223
Incoming call
When you receive an incoming call, the middle row
flashes the calling party’s extension number.
If a diverting extension is calling, the middle row shows
the diversion information. The calling party’s number is
flashing. > is the Diversion symbol.
Number 2222 has dialled number 4444 and the call is
directly diverted to you.
8

Ericsson Dialog 4223
Menu Function Keys
The menu Function keys are used to access different
functions. Depending on which traffic state and category
of extension, the available functions change.
The following abbreviations are used for the menu
Function keys:
AcCo Account code
AutCo Authorisation Code
Call Call the number displayed
CBack Callback
Clr Reset the measurement
Conf Conference (only shown when there is a party put on
hold).
Cost Display cost information
CUp Group call pick up.
CWait Call Waiting
Date Show date
Del Delete
DND Do Not Disturb
Down Scroll down
Exit Exit the displayed menu
Find Search
Intr Intrusion
Lock Lock the phone
Mal Malicious Call Tracing
Next Show next logged number
Open Unlock the phone
Page Paging
Pick Call pick-up
RDial Last Number Redial
Space Enter a space when writing names
Start/Stop Start/Stop time measurement
Time Display time measurement
Tones Dialling during a connected call (Push button tones,
DTMF).
Up Scroll Up
9

Ericsson Dialog 4223
Choice of Language(optional)
One of the following languages can be chosen to be used
for the display information on your phone.
Digit 0-9 =the language code:
Note: By default 5-9 are programmed for English. To be
changed locally to other languages.
To choose a language:
Dial.
Enter the language code.
Press.
10

Ericsson Dialog 4223
Incoming Calls
Answer calls
A ringing signal and a flashing lamp indicate an incoming
call.
On line 1
Normally you will receive calls on Line 1.
Lift the handset.
On any other Line key
Lift the handset.
Press the flashing line key
Handsfree
Press the flashing line key.
You are connected to the caller via the loudspeaker and
the microphone.
Press to terminate a handsfree call.
11

Ericsson Dialog 4223
On another extension
You can answer a call to a phone in another room.
Call the ringing extension
Note: The display image might differ from the above.
Press
Notes:
You can also press Pick (see display) or Call pick up (function
key programmed by system administrator).
Answer a second call during and ongoing call
If your phone is programmed with a Free on 2nd key, you
can receive another call, if this function is activated.
Press to activate/deactivate.
When Free on 2 is active lamp is lit.
Note: Function Key programmed by your system administrator.
You have an ongoing call Line 1, when Line 2 flashes to
indicate a new incoming call:
Press to answer.
The first call is put on hold
Press to switch back to the first call
The second call is put on hold. You are connected to the
first caller.
Press to terminate the connected call
12

Ericsson Dialog 4223
Outgoing Calls
Make calls
How to make internal and external calls:
Lift the handset and proceed depending on call type:
Internal calls
Dial the extension number.
External calls
Press the digit or digits to get an external line.
Dial tone.
Dial the external number.
Replace the handset or press to end the call.
Note: If you receive a queue tone when the digit or digits to get
an external line are dialled (optional function Least Cost Routing
is used in the system), keep waiting. Once a line becomes free
you will receive a dial tone. If a warning tone is heard, the
selected line is marked “Expensive”.
13

Ericsson Dialog 4223
Handsfree
Dial the number
You are connected via the loudspeaker and the
microphone.
Press to terminate a handsfree call.
Note: You can make your calls faster by using common Speed
dialling numbers and by using your own programmed function
keys. See section “Speed Dialling” on page 16.
Last External Number Redial
When you initiate an external call the system
automatically stores all the dialled digits, irrespective of
whether the call was successful or not.
Lift the handset
Dial to repeat the stored number.
The last external number is automatically redialled.
Notes:
You also press RDial (see display) or Last Number Redial
(Function Key programmed by the system administrator).
14

Ericsson Dialog 4223
When you receive a busy tone
If you call an extension and receive a busy tone, or get no
answer you can use any of the following methods.
Call-back
If a called extension is busy or there is no answer:
Press
It can take a couple of seconds before the procedure is
executed.
Notes:
You can also press: CBack (see display) or Call-back
(function key programmed by system administrator).
Replace the handset to finish procedure
You are called back (recall ringing signal) when the
ongoing call is finished or the next time a new call is
finished. You have to answer within 8 seconds;
otherwise the Call-back service is cancelled. While
waiting for Call-back you can make and receive calls as
normal.
Lift the handset when you are called back
The system calls the ext.
Note: Call-backs can be activated on several extensions at
the same time. Call-backs from additional lines will recall on
Line 1.
Cancel any single Call-back
Dial and enter the ext number.
Press
Cancel all Call-backs
Dial
Press
15

Ericsson Dialog 4223
Bypass
If this function is allowed from your extension, you can
bypass an; activated diversion or activated follow me on a
specific extension.
Dial and enter the extension number.
Press and wait for answer.
Speed Dialling
Common Speed Dialling numbers
By using common speed dialling numbers, you can make
calls simply by pressing a few keys. The common speed
dialling numbers consist of 1-5 digits and are stored in the
exchange by your system administrator.
Lift the handset and dial the common Speed Dialling
number.
Individual Speed Dialling numbers
You can program ten frequently used phone numbers on
the digit keys 0-9 and use them as individual Speed
Dialling numbers (if this function is allowed).
To use:
Dial and press the relevant digit.
To program and alter Individual Speed Dialling numbers:
Dial and press the selected digit.
Press and dial the phone number
Press
Note: The programmed number may consist of a maximum
of 20 digits plus which indicates the second dial tone from
the public network.
16

Ericsson Dialog 4223
To erase one programmed number:
Dial and press selected digit.
Press
To erase all programmed numbers:
Dial
Press
Dial by a function key
Both functions and phone numbers can be programmed
on a function key. To programme a key, speak to your
system administrator.
Press the function key.
17

Ericsson Dialog 4223
Authorisation Code (Optional)
If you are assigned an authorisation code (1 to 7 digits),
affiliated to your own ext you can change the access level
on your ext. You can use the code for one call or you can
open the phone to some calls and lock it when leaving
the phone.
To use for a single call:
Dial.
Enter authorisation code and press
Verification tone.
Note: You can also press AutCo (see display), enter the code
and press Enter (see display).
Dial 0 to get an external line, and then dial the
external number.
To open an ext for some calls:
Dial
Enter authorisation code and press.
Verification tone.
Note: You can also press Open (see display), enter the code
and press Enter (see display).
To lock an extension:
Dial
Enter authorisation code and press.
Verification tone.
Note: You can also press Lock (see display), enter the code
and press Enter (see display).
18

Ericsson Dialog 4223
During Calls
Group Listening (Loudspeaking)
This function lets other people in your room listen to your
phone conversation. You speak in the handset while the
other party’s voice is heard on the speaker.
During an ongoing conversation:
Press to switch between loudspeaker and handset.
When the key lamp is lit, the other party’s voice is heard
on the loudspeaker.
Note: You can adjust the volume, See section “Settings” on
page 41.
From loudspeaking to handsfree
Replace the handset.
Handsfree conversation
From handsfree to loudspeaking
Lift the handset and press.
Press to end the call.
19