Ericsson Dialog 4224 Operator User manual

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Dialog 4224 Operator
Operator Terminal for Ericsson MX-ONE™ Telephony System and Ericsson MD110
User Guide

Dialog 4224 Operator2
EN/LZT 103 63 R3A
© Ericsson Enterprise AB 2006

3Dialog 4224 Operator
Table of Contents
Table of Contents
Welcome .......................................................... 4
Important User Information ............................... 6
Description ....................................................... 8
Preparing the terminal .................................... 19
Incoming Calls ............................................... 30
Extending ....................................................... 36
Service Features ............................................ 47
Assistance ..................................................... 60
Outgoing Calls ............................................... 74
Other Useful Features ..................................... 83
Accessories ................................................... 88
Installation ...................................................... 90
Troubleshooting .............................................. 95
Glossary ......................................................... 96
Index .............................................................. 97

Welcome
Dialog 4224 Operator4
Welcome
Welcome to the user guide for the Ericsson Dialog 4224 Operator.
This guide describes the available features of the telephone when it
is connected to Ericsson MX-ONE™ Telephony System and
Ericsson MD110.
The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.
Depending on the version and configuration of the exchange that
your telephone is connected to, some of the functions and features
that are described in this user guide may not be available. There
may also be some differences in the way your telephone is
programmed. Please consult your system administrator if you need
further information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: Dialog 4224 Operator is a system terminal, i.e. it can
only be used for an Ericsson private branch exchange that
supports this type of phone.

5Dialog 4224 Operator
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this terminal, is in
conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.

Important User Information
Dialog 4224 Operator6
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950:2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

7Dialog 4224 Operator
Important User Information
How this User Guide works
The initial section of the User Guide introduces the equipment and
familiarises you with the layout of the Dialog 4224 Operator.
The main body of the User Guide covers all the operating functions
e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.
For example:
ÔAutomatic
answer Press.
The systems response is shown with explanatory text and, if
relevant, a display picture.

Description
Dialog 4224 Operator8
Description
The terminal
The Dialog 4224 Operator uses a combination of advanced digital
technology, ISDN communication principles and distributed stored
program control.
This makes it the perfect choice for an organisation that knows the
value of fast and precise information handling.
The terminal consists of two components:
• Display unit which displays call information using alphanumeric
characters.
• Handset or headset (headset is optional).
The handset is equipped with hearing aid function as standard.

9Dialog 4224 Operator
Description
Dialog 4224 Operator
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Description
Dialog 4224 Operator10
1Display
5x40 characters. See section “Display information” on page 14.
2On/Off
Switches the operator terminal on or off. Also used to deny more
calls to the terminal. See section “On/Off duty” on page 19.
Note: If all operator terminals are in OFF state the exchange
will be switched for Night Service.
3Meter
To mark an outgoing external line call for metering. See section
“Recall from a metered call” on page 55.
4Serial
Used when an external caller wants to talk to several people in
sequence. The call is automatically recalled to the terminal when
the internal party goes on hook. See section “Serial calls” on
page 56.
5Page
To access the paging capabilities. See sections “Paging unit” on
page 44 and “To paging unit” on page 80.
6Alarm
To acknowledge any system alarms. Key lamp flashes slowly at
alarms and shows steady light when the alarm is acknowledged.
See section “Alarm” on page 85.
7 Automatic answer
Automatic answer mode. Calls are automatically switched through,
in the received order, without having to press the answer/extend
key. Key lamp shows steady light when automatic answer is
activated. See section “Manual or automatic answer” on page 21.
8 Automatic extending
Automatic extend mode. Calls are automatically extended, after the
last entered digit, without having to press the answer/extend key.
Key lamp shows steady light when automatic answer is activated.
See section “Manual or automatic extending” on page 22.
9 Continuous ring
Continous ring mode. Incoming calls are signalled with repeated
ring signals. Key lamp shows steady light when continuous ring is
activated.

11Dialog 4224 Operator
Description
10 Flash
To cause a time break on a connected external line. You can for
instance signal a toll operator or other exchanges.
11 Supervision Loop keys
Used to hold individual calls, to Camp On to a busy external line or
to assist in paging and conferencing. Key lamp flashes slowly when
the feature is activated and fast when a predetermined time for a
call put on hold is expired. See section “To put on hold using Loop
keys, Loop 1-4” on page 48.
12 Monitor loop
To monitor a call on hold. Press again to reconnect to the monitored
call, e.g. during call set-ups such as: paging, international calls,
long distance calls or person to person calls. Key lamp flashes
slowly when Monitoring is activated. See section “To pu t on h old
using the Monitor loop key” on page 48.
13 Speech
To talk to both parties simultaneously. See sections “Announcing”
on page 49, “Call Metering” on page 53 and “Assistance” on
page 60.
The circumstances for the use of the Speech keys are:
• Manual start of ring signal.
• Implement the Call Splitting and Intrusion features.
• Ring an extension when it is in the reserved state.
• Announce a call to an extension.
• Check the connection to a busy extension.
14 Clear left key / Clear right key
Clear left
To disconnect the source party and to clear the left side of the
display (centre row). Also used to retrieve last extended call or call
put on hold.
Clear right
To disconnect the destination party and to clear the right side of the
display (centre row). Also used to retrieve last extended call or call
put on hold.

Description
Dialog 4224 Operator12
15 Speech left key / Speech right key
Speech left
To talk to the source party.
Speech right
To talk to the destination party.
16 Microphone
Not used.
17 Answer/Extend
To answer and extend incoming line calls. The key is also used to
start automatic ring signal and to put a call on hold.
18 Headset key
To switch from handset to headset. The key lamp shows steady
light when calls are connected to the headset. See section
“Accessories” on page 88.
Note: Headset is optional.
19 Announce
To initiate extending with announcement or Camp On to busy
extension or external line.
20 Mute
During a call: To switch the microphone on or off.
In idle mode or when ringing: To switch off the ring signal.
21 Volume control
To change the volume.
22 Loudspeaker for ring signal
23 Handset
Supplied with hearing aid function as standard.
Please note: The handset may attract and retain small
metal objects in the earcap region.

13Dialog 4224 Operator
Description
24 Press to talk button
Located in the handset. Used in two ways:
Press and hold: Voice connection with connected party(ies).
Release: Disconnect from connected party(ies).
Note: The press to talk button can be locked or released
by pushing the small button forward or backward.
25 Pull-out leaf for personal telephone number list (optional)
See section “Accessories” on page 88.
26 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.

Description
Dialog 4224 Operator14
Display information
The display codes indicate which function the terminal is currently
performing. The display consist of 5x40 characters.
The top row (1-4)
The row shows the following:
1 Queue information
2 Type of incoming call
3 Activated Metering, paging or Serial call
C = 00 Common operator queue, two digits
I = 00 Individual operator queue, two digits
DIVERTED Diverted call
EMERGENCY Emergency call (internal)
INTERNAL Internal call
PRIVATE TRK Call from a private network line
PUBLIC TRK Call from a public line
RECALL Recall call
REROUTED Rerouted call
METER Metered call
PAGING Paging call
SERIAL Serial call
6
87
9
10 11
5
1234

15Dialog 4224 Operator
Description
4 Terminal or exchange status
The second row (5)
The row shows the following:
• The source (left side) shows details on the first connection, this
is usually an incoming call to be extended by the operator, but
also an outgoing call when initiated by the operator.
• The destination (right side) shows details on the second connection.
This is usually the extension an incoming call is connected to.
BLOCKED Terminal is blocked
EXG EMER. Exchange is in Emergency mode
NIGHT SERV. Exchange is night switched
OFF DUTY Terminal is in absent mode
abc Line identity, TRK is default (changed by your system administrator)
ABSENT Called party is absent
ANSWER Call is answered
BLOCKED Called party or line is blocked
BUSY Called party is busy
CONFER. Conference call
CONGEST. Congestion
C.WAITING Call Waiting
DATA EXT Data extension
DTMF-TONE Dialing-during speech mode
EXTENSION Voice extension
FREE Called party is free
FORWARD TO TRUNK Called party has activated External Follow-me
INCOMING Incoming call
INTERCEPT Interception call
ISDN EXT ISDN terminal
L.LOCKED Line locked out
LOCAL Local mode
MEMBER Member in a conference
NO DIST Do not disturb

Description
Dialog 4224 Operator16
The third row (6-7)
The row shows the following:
6 Party identity source side
7 Party identity destination side
NO RESP No response
OPERATOR Operator
OUTGOING Outgoing external line
RECALL Recall
RESERVED Reserved
SPEECH Speech mode
TEST Test mo de
TRANSFER Transfered call
TRK External line
UNAVAIL Unavailable number
VACANT Vacant number
WAIT Wait
<- The terminal is connected to the left side
-> The terminal is connected to the right side
<--> The terminal is connected to both sides
1-19 digits Number (extension or operator)
9 digits External line data (external line)
1-19 digits Number (extension or operator)

17Dialog 4224 Operator
Description
The fourth row (8-9)
The row shows the following:
Note: The name is shown only if it is received from the
calling or called party.
8 Name identity source side and 9 destination side
The fifth row (10-11)
The row shows the following:
Note: Name presentation will only be displayed if your
exchange is equipped with this function, and if the
extension or group has a named assigned.
10 Dialed number, name and number for diverted extension,
metering pulses, absence information, etc.
1-19 charachters Name
1-19 characters,
1-10 digits
Name and number for diverted extension
1-19 digits Dialed number
ACCEPTED Accepted
C.WAIT PERMIT Call Waiting is permitted
CONGESTION Congestion
MISCALL Missed call. Dialed procedure has a wrong format
REJECTED Rejected call
RESTRICTED Restricted

Description
Dialog 4224 Operator18
11 System time, alarm class or maintenance status
15:25 System time in 24 hours format
3:25 AM System time AM in 12 hours format
3:25 PM System time PM in 12 hours format
ALARM:n Alarm class, n=2, 3 or 4
EXG SERV Service is ongoing
NO ALARM No alarm in log

19Dialog 4224 Operator
Preparing the terminal
Preparing the terminal
On/Off duty
The terminal must be turned on to receive calls.
Note: As an option, calls to the individual operator number
can be received even if the terminal is turned off, if required
contact your system administrator.
OFF DUTY appears on the top row of the display if the terminal is
turned off.
NIGHT SERV appears on the top row of the display if the terminal is
in Night Service mode.
To turn the terminal on or switch it to Day Service:
=Press.
(To turn the terminal off press the key again.)
If an incoming call is not answered within a predetermined time, the
terminal is automatically switched off.

Preparing the terminal
Dialog 4224 Operator20
Ring signal
The terminal uses different acoustic sounds to signal incoming
calls.
• One tone ringer, this signals an internal call to the terminal, used
for normal and heavy traffic.
• Two tones ringer, this signals an external call or a recall to the
terminal, used for normal and heavy traffic.
• Continuous tone ringer, this signals an emergency call, or a
normal call that is not answered within a predetermined time.
Note: The tone ringer level cannot be altered.
Normally the terminal signals just once. If you have to move around
within hearing distance from the terminal, you can set the terminal
in the continuous signal mode:
ÔContinuous
ring Press.
The key lamp is switched on, signaling that the terminal is in the
continuous signal mode.
To return to normal ringing:
ÕÔContinuous
ring Press.